This airport is built for efficiency. There is a…read morethree-tiered deck outside. The higher deck is for drop-offs, the second deck is for pick-ups, and the bottom deck is for something else, maybe Ubers or shuttles...not sure. There is plenty of space in the airport for when it gets crowded, and the whole place is very clean. Families walking by with worried fathers, little girls with monkey backpacks and one shoe untied, middle school kids trying to do their part to help out. The loudspeaker system is very clear, and all announcements are heard, whether they pertain to you or not. Apparently, they have a policy of no check-in until 2 hours before your departure. This gives you about 90 minutes to get through TSA, and find your gate, get something to eat, go to the restroom, etc. It punishes those who come early. I don't see the logic in this. Also, the attendant who told me was less than polite about it. Overall, the airport staff is friendly, and answered any questions I had. The TSA line went quickly, and I got to get a bite to eat with plenty of time to get to my flight.

I finally made my way to PIT to catch an early morning flight to DFW recently. I'm not a fan of the…read morenew parking lot system at all. The shuttle drivers I interacted with both times were friendly. The names of the stops just did not make sense. Do the names Champions, Bridges, Robotics, etc. identify lots A, B, C, D, and the numbered sections? Quite a few passengers are walking all over the lot trying to figure out where they get off the shuttle, and the location of their vehicles. Not good. TSA for early morning flights is still long, and not as smooth as it was before the remodel. The gate areas are still pretty much untouched. And of course, the tram is gone along with the airplane that hung over the TSA area in the old airport, along with T-Rex. I did spot Franco upon my return through PIT which was a highlight. Exiting the shuttle parking lot with pre-booked reservations there is no information stating that the QR code wasn't needed, and that the gate would just open to let you exit. I spoke with the attendant over the intercom who told me to just go. Is the system that advanced a ticket or code isn't needed to leave? Minor things like this were annoying, and don't make the experience better than the old system, IMO.

Excellent service, and great professional driving. Recommend Thomas and Ronnie to anyone who needs…read morea safe ride

I had a confirmed pickup scheduled for a late flight arrival. They never showed. And there's no way…read moreto get ahold of them: the driver is supposed to contact you. So what do you do if they don't?

I've flown Delta in and out of Pittsburgh forever. It's…read morealways been a good experience. In the event of delays, they try their best to be accommodating. I really have no complaints at this point.

When initially purchasing a Delta seat, upgrading to First Class is usually quite expensive…read more Therefore it is rare that they sell out their first class seats initially. When Delta doesn't sell all those first class seats early on (typical), Delta will do a "reverse auction" by continually lowering the price of those first class seats, until all the seats are sold.Usually at rock bottom prices. But Delta doesn't want their best customers / Diamond Medallion to see how cheaply they are selling those seats to random customers, so they block us (Diamond Medallion / Loyal customers) from being able to upgrade to First for a fee. On the app, all those first class seats are just X'ed out and unavailable to us!! So next time all you diamond medallion customers are sitting in comfort plus, and wondering who paid those huge prices to get into first class, please know that those are mostly non-loyal customers that bought the seat very inexpensively!! And those inexpensive seats were never made available to you, Delta's best customers! Delta does not take care of the best customers. If I was more motivated, I would post about this a lot. I will start now. I've already started flying other airlines.

I flew RT Pittsburgh-San Francisco August 2026. I have flown a LOT in my lifetime; I used to do a…read morelot of consulting and business travel, US and International, and enjoyed some exotic trips using frequent flier miles. But in recent years, travel became a drag, especially after 9/11 and TSA trying to beat the flying public into submission. So I haven't flown much in several years, but this was a special family get together, so I made the effort. Southwest was a pleasant surprise, it was well-run, the planes were nice, so was the flight crew. Flight crews on United in the past 12 years or so were surly and adversarial to the passengers, but the four crews I encountered were all pleasant, smiled a lot and seemed to care for the passengers. This was also my first time using PIttsburgh's airport since the recent renovation, which also was substantially improved. The flight was honestly pretty painless overall and now I'm thinking I should take some more trips. Thumbs up to both Southwest and Pittsburgh Airport.

My wife and I were on Flt 156 from ABQ to PIT on 03/28/2026. When we arrived at ABQ airport, we…read moresaw that flight was delayed. We went to customer services to see if this delay would impact the connecting flight from LAS to PIT. The SW Rep told us that the delay was from a flight crew matter (timing out and getting a new crew) for the flight from Phoenix to ABQ, which would be the plane to take us to LAS. Due to the amount of delay, he indicated that it was impossible to make the connection. He tried to re-route us for about 15 minutes. Because SW Air doesn't reciprocate with other airlines, there were limited options. The counter rep (who was very helpful) gave us three options: (1) He could get us to either Columbus OH or Cleveland OH and take a flight the next day and get a rental a car and drive from Cleveland or Columbus to PIT, or (2) Go to LAS, stay overnight (at our expense and fly out in the morning), or (3) Stay in Albuquerque another night (at our expense) and fly out on a 5:50 AM flight ABQ to LAS and then onto PIT. We chose option #3, since it seemed most reasonable and least costly. The delay changed our schedules (as we lost the day that we expected to be at home) and we did have to get an UBER for approximately $45 in the morning for our 5:50 AM Flight (#153, ABQ to LAS). Because it was a SW issue the Customer Service Rep told us that this qualified for a LUV voucher because it was a flight crew delay that caused us to miss this flight; he gave us a voucher form to scan and begin the process. He said it could take up to 30 days to process. I submitted a voucher; I received an email that our case was denied because it was less than a 3 hour delay. I called SW Customer Service; after my long explanation they indicated that they couldn't help me, and to resubmit a LUV voucher. I then saw that my miles from the flight never hit my account so I call Rapid Reward help; this Rep added my miles and told me to send a "Complaint" because this was a SW Air issue and it should qualify for a LUV voucher. She indicated that the response I received was an "automated system" response (a person didn't review it) and I needed to file this complaint in order to have a person (rather than an algorithm) review this situation. She was confident that it would qualify for a voucher. I followed her advice and filed a Compliant. It total, I've now spent several hours working my way through this system. The Result: The next day the Complaint Service Rep told me to file for a LUV Voucher, which I had previously done. I looked for the spot to do this on their website, and it was buried somewhere, but I didn't find it. I simply gave up. So despite two SW Air Reps telling me that I qualified for some type of compensation for this problem, and spending several hours trying to follow up, SW Air's change in policy (taking these voucher reviews away from the Customer Rep staff and allocating them to an 'automated system') prevailed. It's not the 'old SW Air' where customers were treated with industry leading customer service.

Thank God for 1st Class!! And flight attendants that know their worth!!…read more My flight was delayed, -"annoying, but not fatal! but thanks to the attendant , a few drinks made it possible for me to be able to drown out the constant screaming and yelling from someone's uncontrollable child! Yes! I have children and grandchildren, but they were raised at home and behaved themselves at home so they knew how to behave in public. Both AA attendants were professional and despite the annoyance, they worked that flight like a fine tuned fiddle and controlled that space!! Southwest listen up!

American Airlines is a major airline in the U.S. and is one of the largest in the world for the…read morenumber of flights and passengers. It also operates the regional airline American Eagle. In March 2026, my husband and I had round-trip flights on American Airlines between Pittsburgh and Miami. Their airfare, of course, cost significantly more than the airfare for a discount airline, but my husband wanted to fly on a non-discount airline in the hopes of having a better experience. We checked in and got our boarding passes without any problems. Our flights departed and landed only slightly late. The employees spoke politely with us. Our luggage was not lost. I did notice that a charger in a chair did not work.

I always enjoy myself in the concourse Spirit flies out of but the Pittsburgh airport is pretty…read moresmall so you can literally enjoy every concourse there and not have to worry about missing your flight as there is only one terminal. I've flown with Spirit a lot over the years and I've never really had a bad experience, but the seats no matter where you sit suck if your 6' tall or more unless you get a big seat up front which I've flown on a lot but now they are always sold out before you book a flight it seems. I purchased an emergency exit seat for this flight because they have great leg room but the seats are so narrow due to those stupid metal spacers in between the seats that are in a fixed position. The flight attendants were average at best in the friendliness department but I have flown to several destinations where they were some of the best. Th pilots were nice and friendly. I've flown to EWR out of PIT several times with Spirit and it's usually problem free but this particular flight was delayed for one hour which pissed me off due to it being a late flight already and I had plans in NJ. It was probably due to that drone bs. There was a little turbulence but nothing too bad. It's normal on this route it seems. I sat in an aisle seat and the middle seat was empty and a very nice lady was sitting by the window who I chatted with for a little bit. All-in-all the experience was decent . The prices make flying with Spirit worth any hassles tbh. Safe Travels :)

Three hour delay Children set off alarms and they were left…read moreblaring for 30+ minutes No working Wi-Fi on the plane We woke up at 4 and were to the airport three hours early , so we could have a 12 hour day... I hope we get there.

I was traveling with a friend who flies a lot so he got me into the Admirals Club since my…read moredeparting flight was four hours after his. After you pass through TSA, take the elevator up one floor and the entrance is literally right next to the elevator. There is a good amount of seating including tables with chairs and more importantly very comfy wide chairs, each of which has side table space and plenty of electrical outlets. There is a long table with chairs that spans the whole length of the outside looking window where you can watch planes coming and going to their gates. The left side of this long table also has partitioned spots for working with a computer with a little privacy and there is also a multi-function printer available. It was very quiet and it would have been easy to fall asleep. The restroom was spacious, clean, and very nice looking. There is a full bar and drinks are free, but obviously leave a nice tip for your bartender. I had a spicy Bloody Mary to start the morning ahead of a long day of multiple flights. There is a menu which you can order food from, but there is a very nice complementary spread of both food and drink. There is a soda machine, water with lemon slices, and various teas and coffee. I arrived as they were switching from breakfast to lunch. There was assorted fruit, a salad bar, charcuterie, chipped beef, pasta, a few soups, and a bunch of snacks and desserts. This was definitely a much nicer spot to hang out for four hours than sitting in the terminal.

Very clean and nice. And the food is fresh. They have a bar for drinks. Good and healthy food…read moreselection. I enjoyed the broccoli and cheddar soup and the salad bar that has Brie and mozzarella cheese and Gouda for example. They also have good dessert like macaroons and almond lemon bars. They also have a good range of fruit like bananas and apples and clementines. They had pasta and thin lean beef which were also good. The women's bathroom was clean and stocked with lotion and soap as well as pads and tampons. They also have a quiet area which is comfortable. All the seats are cushioned and comfy. Peaceful and relaxing place. The music is quiet and not loud thank you. I really hate loud music in public places. The American Airlines Admirals Club where you pay $850 per year with 2 free guests as of 2-16-2025 for unlimited food and signature drinks and snacks. For a one day pass it's $79 a day.