Unrecognizable, refreshed, and revitalized PIT has drastically changed!…read more The construction project complete PIT no longer has the tram, the people movers stand quiet, the tunnel to long term parking is closed, and in its place is a completely new look! The word that comes to mind is expansive as the lobbies and walkways are wide with cathedral height ceilings in places. There is a lot of eye candy from the floor inlays capturing the city's monuments to the small lights in the ceiling that makes it feel like a twinkling night sky. It is beautiful, clean, and polished looking with many tech additions. The downside is that the convenience that once existed in certain areas are gone. Easy access to long term parking is no more with shuttles as the primary method of transport. Not sure if they are going to replace the people movers, the moveable walkways, but if not that makes the airport even more expensive feeling but not in a good way. I appreciated the changes to the TSA checkpoint as it was much faster but the new x-ray system turns out to be slower as it automates the bins. I found myself waiting five minutes for my items to slowly move through the system with no sense of urgency. These small complaints do not negate the improvements! I miss the Rex fossil, but wow I can't help but be impressed with the changes! It is so nice!

This is one of the better airports in a major market in the eastern half of the US. From the layout…read more(shaped as an X) to the quick curb-to-gate, PIT has the jump on many airports of similar market size. Drop-off & arrival pick-ups are on different levels (several remodeled airports are doing this) and that helps with congestion. It's just a short walk to security and once you're past that, you walk into a part of the old terminal that has a spacious concourse approach. Food options are separated a bit from the corridors allowing foot traffic to flow better. Plus the food & drink options are pretty solid, from the known to the local, and they're open early (think 5:30 AM-ish). There are Pittsburgh touches (a LOT of things are black & gold) and clean restrooms, making the travel experience much easier. Flying nowadays can be chaotic, so when an airport is doing things right, the average traveler can avoid that dreaded airport stress.

Excellent service, and great professional driving. Recommend Thomas and Ronnie to anyone who needs…read morea safe ride

I had a confirmed pickup scheduled for a late flight arrival. They never showed. And there's no way…read moreto get ahold of them: the driver is supposed to contact you. So what do you do if they don't?

For our flight to Los Angeles, my husband and I were able to check-in early at the Delta counter. I…read morefelt thankful that the line of customers was not long and that an employee could promptly serve us. Unfortunately, the airline had downgraded my husband and me to economy seats, although we had previously reserved and paid for Delta Comfort/premium economy seats. The employee at the counter could not put us back in premium economy, but she did at least change our seats so that my husband and I could sit next to each other. She printed and handed over our boarding passes. (Later, we had to call Delta to obtain a refund of the difference in price in seats.) The employee weighed our two suitcases and checked them. On the other end of our flight, our suitcases did arrive on time and in good condition. This employee also pressured us to sign up for a credit card through Delta, but we declined. My husband and I went through security, and then we easily found our airline gate. There, the employees did a good job of getting the passengers to board the airplane.

When initially purchasing a Delta seat, upgrading to First Class is usually quite expensive…read more Therefore it is rare that they sell out their first class seats initially. When Delta doesn't sell all those first class seats early on (typical), Delta will do a "reverse auction" by continually lowering the price of those first class seats, until all the seats are sold.Usually at rock bottom prices. But Delta doesn't want their best customers / Diamond Medallion to see how cheaply they are selling those seats to random customers, so they block us (Diamond Medallion / Loyal customers) from being able to upgrade to First for a fee. On the app, all those first class seats are just X'ed out and unavailable to us!! So next time all you diamond medallion customers are sitting in comfort plus, and wondering who paid those huge prices to get into first class, please know that those are mostly non-loyal customers that bought the seat very inexpensively!! And those inexpensive seats were never made available to you, Delta's best customers! Delta does not take care of the best customers. If I was more motivated, I would post about this a lot. I will start now. I've already started flying other airlines.

I had to travel to Washington, DC for an in-person (yes, they still exist!) meeting and training…read moresession. Well I didn't want to drive and as for Amtrak's Capitol Train, well see my review....As I was staying on the Maryland side of things, Southwest had the best schedule going in and out of BWI. Southwest had gotten a bad rap over the past few years, but they did get me to and from PIT on time. Having boarding group A and TSA Pre-Check was a plus. Oh and I did get my little snacky-snack a nd drink.

My wife and I were on Flt 156 from ABQ to PIT on 03/28/2026. When we arrived at ABQ airport, we…read moresaw that flight was delayed. We went to customer services to see if this delay would impact the connecting flight from LAS to PIT. The SW Rep told us that the delay was from a flight crew matter (timing out and getting a new crew) for the flight from Phoenix to ABQ, which would be the plane to take us to LAS. Due to the amount of delay, he indicated that it was impossible to make the connection. He tried to re-route us for about 15 minutes. Because SW Air doesn't reciprocate with other airlines, there were limited options. The counter rep (who was very helpful) gave us three options: (1) He could get us to either Columbus OH or Cleveland OH and take a flight the next day and get a rental a car and drive from Cleveland or Columbus to PIT, or (2) Go to LAS, stay overnight (at our expense and fly out in the morning), or (3) Stay in Albuquerque another night (at our expense) and fly out on a 5:50 AM flight ABQ to LAS and then onto PIT. We chose option #3, since it seemed most reasonable and least costly. The delay changed our schedules (as we lost the day that we expected to be at home) and we did have to get an UBER for approximately $45 in the morning for our 5:50 AM Flight (#153, ABQ to LAS). Because it was a SW issue the Customer Service Rep told us that this qualified for a LUV voucher because it was a flight crew delay that caused us to miss this flight; he gave us a voucher form to scan and begin the process. He said it could take up to 30 days to process. I submitted a voucher; I received an email that our case was denied because it was less than a 3 hour delay. I called SW Customer Service; after my long explanation they indicated that they couldn't help me, and to resubmit a LUV voucher. I then saw that my miles from the flight never hit my account so I call Rapid Reward help; this Rep added my miles and told me to send a "Complaint" because this was a SW Air issue and it should qualify for a LUV voucher. She indicated that the response I received was an "automated system" response (a person didn't review it) and I needed to file this complaint in order to have a person (rather than an algorithm) review this situation. She was confident that it would qualify for a voucher. I followed her advice and filed a Compliant. It total, I've now spent several hours working my way through this system. The Result: The next day the Complaint Service Rep told me to file for a LUV Voucher, which I had previously done. I looked for the spot to do this on their website, and it was buried somewhere, but I didn't find it. I simply gave up. So despite two SW Air Reps telling me that I qualified for some type of compensation for this problem, and spending several hours trying to follow up, SW Air's change in policy (taking these voucher reviews away from the Customer Rep staff and allocating them to an 'automated system') prevailed. It's not the 'old SW Air' where customers were treated with industry leading customer service.

American Airlines is a major airline in the U.S. and is one of the largest in the world for the…read morenumber of flights and passengers. It also operates the regional airline American Eagle. In March 2026, my husband and I had round-trip flights on American Airlines between Pittsburgh and Miami. Their airfare, of course, cost significantly more than the airfare for a discount airline, but my husband wanted to fly on a non-discount airline in the hopes of having a better experience. We checked in and got our boarding passes without any problems. Our flights departed and landed only slightly late. The employees spoke politely with us. Our luggage was not lost. I did notice that a charger in a chair did not work.

Avoid Checking Bags - AA Will Break Them and Deny Responsibility…read more I recently flew with American Airlines (AA) and they returned my luggage with a wheel completely missing. When I filed a claim, they refused to pay for the damage, claiming a missing wheel is 'normal wear and tear.'. At first, they claimed it because of the overweight which is completely false since there is no record of the overweight when I checked it at the original airport - JFK (my flight is from JFK - PIT with AA) + the luggage was completely fine and functional (the agent of JFK airport will always check that when they checked in your luggage). After first false claim, they now say the damage is "normal wear and tear" which is really ridiculous AND again the DOT (Department of Transportation) regulations. If the luggage missing a wheel, it's basically cannot function as a travel luggage. How do you guys classify it as "normal wear and tear"? and if you break something, especially property of your customers, should you step up and take responsibility and make it right to your customers? This is not just poor service; it's a violation of Department of Transportation (DOT) regulations, which explicitly state that airlines are liable for damage to wheels and handles. If you value your belongings, be warned: American Airlines has a policy of denying structural damage claims and will try to settle with low-value miles rather than taking responsibility. Disappointed!

I always enjoy myself in the concourse Spirit flies out of but the Pittsburgh airport is pretty…read moresmall so you can literally enjoy every concourse there and not have to worry about missing your flight as there is only one terminal. I've flown with Spirit a lot over the years and I've never really had a bad experience, but the seats no matter where you sit suck if your 6' tall or more unless you get a big seat up front which I've flown on a lot but now they are always sold out before you book a flight it seems. I purchased an emergency exit seat for this flight because they have great leg room but the seats are so narrow due to those stupid metal spacers in between the seats that are in a fixed position. The flight attendants were average at best in the friendliness department but I have flown to several destinations where they were some of the best. Th pilots were nice and friendly. I've flown to EWR out of PIT several times with Spirit and it's usually problem free but this particular flight was delayed for one hour which pissed me off due to it being a late flight already and I had plans in NJ. It was probably due to that drone bs. There was a little turbulence but nothing too bad. It's normal on this route it seems. I sat in an aisle seat and the middle seat was empty and a very nice lady was sitting by the window who I chatted with for a little bit. All-in-all the experience was decent . The prices make flying with Spirit worth any hassles tbh. Safe Travels :)

Three hour delay Children set off alarms and they were left…read moreblaring for 30+ minutes No working Wi-Fi on the plane We woke up at 4 and were to the airport three hours early , so we could have a 12 hour day... I hope we get there.

I was traveling with a friend who flies a lot so he got me into the Admirals Club since my…read moredeparting flight was four hours after his. After you pass through TSA, take the elevator up one floor and the entrance is literally right next to the elevator. There is a good amount of seating including tables with chairs and more importantly very comfy wide chairs, each of which has side table space and plenty of electrical outlets. There is a long table with chairs that spans the whole length of the outside looking window where you can watch planes coming and going to their gates. The left side of this long table also has partitioned spots for working with a computer with a little privacy and there is also a multi-function printer available. It was very quiet and it would have been easy to fall asleep. The restroom was spacious, clean, and very nice looking. There is a full bar and drinks are free, but obviously leave a nice tip for your bartender. I had a spicy Bloody Mary to start the morning ahead of a long day of multiple flights. There is a menu which you can order food from, but there is a very nice complementary spread of both food and drink. There is a soda machine, water with lemon slices, and various teas and coffee. I arrived as they were switching from breakfast to lunch. There was assorted fruit, a salad bar, charcuterie, chipped beef, pasta, a few soups, and a bunch of snacks and desserts. This was definitely a much nicer spot to hang out for four hours than sitting in the terminal.

Very clean and nice. And the food is fresh. They have a bar for drinks. Good and healthy food…read moreselection. I enjoyed the broccoli and cheddar soup and the salad bar that has Brie and mozzarella cheese and Gouda for example. They also have good dessert like macaroons and almond lemon bars. They also have a good range of fruit like bananas and apples and clementines. They had pasta and thin lean beef which were also good. The women's bathroom was clean and stocked with lotion and soap as well as pads and tampons. They also have a quiet area which is comfortable. All the seats are cushioned and comfy. Peaceful and relaxing place. The music is quiet and not loud thank you. I really hate loud music in public places. The American Airlines Admirals Club where you pay $850 per year with 2 free guests as of 2-16-2025 for unlimited food and signature drinks and snacks. For a one day pass it's $79 a day.