Hands down, the absolute best people to use. We used Playa Transfers to get from Cancun Airport to…read moreour condo in Playa del Carmen. Traveling with my elderly father and 2 children, we decided to go with a private transport. We were quoted at $162. $81 both ways, private service, directly from point A to B, for 5 people was a steal. Our driver was waiting for us outside with a cute little sign with our name on it. Helped load our bags, had the air conditioning running, and provided fun info along the ride. We also used them for our day trips to Tulum and Chichen Itza. It was basically an "open" service, meaning we reserved a private transfer to use any way for an allotted amount of time - 4, 6, or 8 hours. We reserved 6 hours ($200) for drive to Tulum, lunch, and either snorkeling or cenotes. Again, they were there early to pick us up and drive us where we needed/wanted within our 6 hours. We chose 8 hours for Chichen Itza. Drive (private transfer), tickets to Chichen, private guide at Chichen Itza, Cenote swim, and lunch buffet- $510. Again, they were absolutely amazing and personalized our service to meet our needs. Absolutely the BEST!!!!! We love Tello, Raul, and David!!!!!

We have used Playa Transfers many times and found them great. HOWEVER THIS TIME THEY LEFT OUR GROUP…read moreOF 5 and 6 STRANDED AT THE AIRPORT. We had to pay for additional transfers and our entire group including the kids were quite upset. I would not use them again.

Just returned from celebrating my daughter's wedding ceremony which Czarina planned for me and it…read moretruly exceeded our expectations. Quite simply, it was perfect. From the hair and makeup stylist, the florist, the violinist, the photographer, the videographer to the bakery it was clear that Las Planner only uses the very best people. But the best of the best were Czarina and Sofie themselves. They not only created a beautiful wedding for us but they spent the day with us making certain we did not have to worry about a thing. I am so grateful to both of these wonderful women-and so impressed with their professionalism and warmth. Thank you!!!

I booked my trip online. Received confirmation. It said i had to be out in hotel lobby at 8am…read more Waiting for over an hour. It was a no show. Tried to call them and no answer. I had my hotel also try and they couldnt get a hold of anyone either. Later that day after i put a complaint in with paypal they refundes my money. They said their reservation system was messed up. This company is a scam. Dont use them for tours.