We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!

Excellent service and great communication. William, the driver, did a great job. So glad I booked…read morethrough them to get from the airport to the ferry and ferry tickets. Only critique is they should provide a bag to carry the optional items you can purchase through them. It's a great service but not helpful if you have no way to carry the items.

If you are planning an upcoming trip to the Yucatán Peninsula and are looking for reasonably…read morepriced, punctual, courteous, and hassle-free airport transportation, highly recommend reserving with the folks at El Nopal. Our pick up and drop off commutes were seamless. Look for their friendly staff in the light green shirts.

They never showed up to pick us up from the airport. Their customer service number is a joke. Very…read moredifficult to reach someone. When we finally did, they said they were there and sent us to a numbered spot. No one was there. They assured us there was always someone there. Then call disconnected or they hung up. Trying to reach them again ws ridiculous. We had already wasted a lot of time and we're tired from our trip we ended up finding alternate transportation. I contacted Expedia which is Trying to get us a refund.​

We confirmed our arrival with company via email. We also communicsted with thrm during our travel…read moreconfirming no delays or changes to our schedule. we arrived in Cancun at 9pm on a rainy night and there was no one to pick us up. We called the company 4 times and no answer, we contacted the hotel and they called and were placed on hold for over 10 minutes before hanging up. a bystander offered to call with us as well and got through to Roberto. He shared that there was a van at terminal 2, we were at terminal 4 but they had no wrong for us. He could try to get us a ride in 2-3 hours (no guarantee). we got our own transportation after emailing the company and no response. They did not respond but instead sent texts asking what excursions were of interest to us. please book your transportation with your hotel or at least read reviews for this company. The experience is similar for a large number of their travelers. They do not show up!

We used Happy Shuttle based on great reviews for airport shuttle service during our trip to Cancun…read more They didn't disappoint. They were easy to spot upon leaving the terminal upon arrival. Those holding the Happy Shuttle sign notified the driver, who arrived w/in 10 minutes for our journey to our resort. Upon arrival, we chose a pick up time for our hotel pick up at the end of our vacation. Later, after thinking about it, I wanted an earlier time (just in case). I messaged them and they quickly responded and said changing the time was no problem. On the day of pick up, they arrived 10 minutes early and we got to the airport without any worries. Both trips, we had booked a private shuttle. Each time we had a nice van with more than enough room. Price was extremely reasonable as far as I was concerned. If we do ever go back to Cancun, I wouldn't hesitate booking them again.

Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

Fernando demonstrated such great customer service and professionalism. He went above and beyond to…read moreensure that my needs were accommodated. I really am grateful to have had the pleasant experience with Fernando.

Playadelcarmentours.com is a website offering multiple services. I went on shared fishing trip (6…read morepeople, around $180,- each) with them, was the worst one I have experienced. In a nutshell, we went trolling the first two hours (us watching the mate adjusting his line for 2 hours, no bites at all, sitting in Diesel fumes, I could have told him after 1 hour). Then they finally gave up and started to adjust the rods for bottom fishing, i was thinking we finally get to fish, but no. It was our mate and captain doing the fishing, when there finally was a bit, they would handle the rod over and let us reel it in, that was it. We had a few bites, each one of us got to reel in one time (one guy never even touched a rod). After an hour it was back to trolling and back into the marina (I have a feeling they really wanted to catch something big and that probably makes them more money than our tips). Essentially, we all paid good $ to watch those 2 guys fish (Double trouble was the boat) for 4 hours. Don't do it is all I can say, waste of money and time.

I have used this company many times and I believe that says something important. They are always…read moreon time for pick at home. They will be there when my plane arrival time has changed due to delays. Their equipment is always clean. Their drivers always polite and helpful. I have no reason to use any other service. What else is there to add? It's a great company.

I was pleased to have used this company. They are used through Aqua Live resort in Cancun. This…read morecompany is awesome! Jose was our driver and he was a great driver and very friendly. He was easy to see when we walked outside of the airport. He greeted us with a smile and lead us to the can. Jose was a pleasant man the whole ride. He made jokes and spoke pretty good English. At the end of the ride he gave us our bill, we paid it and then we received a receipt. If you need someone to take you to a resort.. this is the way to go!