I had a very disappointing experience and will not be returning. I've been going to D.V. for…read moreseveral years out of convenience, but my most recent visit completely changed my perspective. My appointment was scheduled for 5:30 PM with Nicole, her last appointment of the day, and I wasn't taken back until 5:50 PM. Once I was in the treatment room, it immediately felt rushed. While discussing my injection plan, I asked for a mirror so I could point out specific areas on my face. Although she briefly handed it to me, she quickly took it back. When I asked if I could keep the mirror in my lap to reference during the appointment, she responded by asking if I was "scared," which felt both dismissive and unprofessional, especially considering I've been treated by her multiple times before. Additionally, she did not use the vein finder, despite knowing that I bruise easily and having the device readily available in the room. As a result, I was left with bruising that lasted for weeks. The overall tone of the appointment shifted at that point. The interaction became uncomfortable, and the provider's body language was noticeably standoffish. At one point, when discussing my brow area, I again needed the mirror to show what I was referring to, and the same pattern occurred...brief access, then taken away. Later, when I was bleeding and asked for the mirror to see where to apply pressure, it felt like an inconvenience rather than a reasonable request. The experience at checkout was equally disappointing. The receptionist only stated the total amount due, with no acknowledgment, courtesy, or even a simple "thank you" or "goodbye." This visit left me feeling rushed, dismissed, and uncomfortable...especially for a service that requires trust, communication, and attention to detail. It was clear to me during the appointment that this would be my last time there. Moving forward, I will be returning to a med spa that prioritizes professionalism, transparency, and patient care. In my experience, higher-quality practices take the time to review products with clients, including showing packaging, expiration dates, and lot numbers, and ensure the patient feels informed and respected throughout the process. I hope the owner takes feedback like this seriously, as experiences like mine can result in the loss of long-time clients.

I went in on a Groupon, 20 units of BOTOX for $159 and found out I was injected with a less…read moreexpensive product Xeomin. I was livid. I told the front desk that I would be back and I want BOTOX at the Groupon price, they agreed. I had gone back got BOTOX and they tried to charge me full price. She called Mgr Katey Callahan, Ms Callahan agreed to the discount. Then Ms. CALLAHAN decides to call me to tell me I shouldn't have received the discount. The woman is a nut. And really has poor customer service skills. Be aware of WHAT THEY ARE INJECTING. ASK TO SEE THE BOTTLE!

I spent about seven hundred just for Botox upper face and it didn't work at all!! Within the money…read moreI paid for it should covered the whole face if I go others place and would work, If would you like to go a classy place but nothing work Come here !!

I wanted to have a neck lift with Dr Pan and I even had my neck measured to wear after the…read moreprocedure. It was all set. I had high hopes that my neck would be smooth. We she changed her mind, no explanation she made me have cool sculpting and then ultheraphy ! Well $4,800 later no change and was so disappointed in this. She said I could continue with these procedures but it would cost me more money and I didn't have enough to continue. From the thought of having a neck lift to having a zero result , I will never believe any promises given. They say nothing is guaranteed but at least do what you promised !

I want to preface this by saying I'm not upset with the NP, but with how the appointment was…read morehandled by the office. When I scheduled, I clearly explained that I had three issues I wanted looked at and provided details about each. I was told all three could be addressed during the visit, but that a full skin check would need to be scheduled separately, which was completely fine. But, once I was in the exam room, I was told they would only look at one concern and that I'd need to schedule additional appointments to review the other two (suspicious AF freckles), plus another visit for a full skin exam. This ended up being a waste of my time and copayment, since it was not what was communicated when I booked the appointment. Hands down, one of the worst patient experiences I've had in a long time.

The office is clean. Doctors are nice if you are fortunate to see one…read more Canceled appointments on me twice due to schedules and other excuses, with more than six months' wait time between each. Office staff said that if I don't like it, I can move to somewhere else.

Recommend! The staff is kind and the room was very clean and quiet. In addition, the massage was…read moregood and the overall environment was very relaxing. Prices are also good! Will return!

Went back for my second massage at Hamden Massage Center to make sure the first time wasn't a…read morefluke. Second massage as good as the first. Bought a gift card for 10 more hours. Prices are great, experience is priceless!