It is next to impossible to speak with a human being #1. #2 if by some miracle you do speak to an agent you will be speaking to someone in the Philippines and language becomes an issue. I think they need to review their customer service and get a true understanding of what customer service is. read more

I was promised a $500 prepaid vIsa card when I signed up for WiFi at my office if I upgraded to the faster speed. It took me months and many calls and emails and vague threats on their online forum to get them to actually send it to me. Very very frustrating read more

Worst experience ever. We have been raving to anybody who will listen how great xfinity mobile is. We have had the service for over 2 years now on 4 lines. Last week our daughter broke her phone. We decided we would go in and get her a new phone and upgrade the others. The salesperson could only tell us every phone we were interested in was back ordered for months, with no suggestions on anything we could have now. So we decided we would stick with our old phones and just ordered one for our daughter. It was a Thursday. We were told it would be at our house by Saturday. Well when it showed up on Monday, the box was completely empty except for a sticker inside that ironically says here is your new phone. We call xfinity and get told we have to wait to get a replacement until after the investigation between them and fedex is over. Why? Why? What does that matter to us? No matter if xfinity is at fault or fedex is at fault, either way you owe us a phone. We are paying on a now non existent phone. Your priority should be to get our replacement and then figure out which one of you is at fault cause it sure as hell isnt us. Do better xfinity. We now have to switch carriers. read more

XFINITY - Internet Service Providers Near Me

Holy. Shit. I have never experienced such AWFUL service from any company in my 27 years. I cannot wait until another internet provider is available in my building. read more

Xfinity comcast is terrible. Terrible service. Unreliable connectivity to the internet, and On-Demand media slows and fails at night. Customer service is improving because they listen to your technical issues, but nothing gets fixed ultimately. I give negative 5 trillion stars. Additionally, they dug up my yard twice. They installed a new cable line, and then two months later I had to rush home from work to stop the SAME crew from digging a repeat cable line. I was too late. The duplicate wire is still hanging, coiled on the side of my house. Still trying to resolve the issue. read more

Why is it so hard to get internet service in Montgomery PA? Every year we get a trailer lot and every year we contact Xfinity for internet service. And every year we get the run around from the tech (and his supervisor) about how they cannot provide service at that location. Yet upon our insistence, they were able to provide service, and excellent service at that. No, not the 300 mps advertised, but still over 200 mps with extremely few outages. Now again this year we are getting the same song and dance. Please HELP! We enjoyed our Xfinity service in the past. Heck, my wife and her family are even Comcast stockholders. read more

Even their automatic response system is annoying. Internet barely surpass 3Mbps, not even usually

This is the worst service as far as network connectivity goes. Hardly ever works, I have this Gigabyte Plan and pay out the ass for it. Talking to a human is quite the task as well when you want to address issues and the answer is always reset your internet. Cool, problem solved. You just have to turn all your crap off every 10 minutes and you'll have a connection. read more

Same stuff on all the time for 200.00prr month. Plus getting late fees during a pandemic is classy

have been tring to solve an issue over than three months. still cant resolve it. i did call them more than 4 times and still unresolved. read more

Went into Xfinity store in Burlington, Ma to purchase a new phone for my daughter, back in May 2023. My daughter had chosen a IPhone 13. Was approached by salesman David C. David appeared to be a good person to work with. David had mentioned that there was a promo going on at the time, and that due to that promo he would take $400 off the purchase of the phone. The phone was $729.99 at the time. David then mentioned that unlimited talk & text was $30 a month. He also said that if my daughter turned in her old phone, that would take another $100 off the new phone. So, David had us believing that with all the deductions, the phone would cost $229.99, and unlimited talk & text $30 a month. None of this happened. Till this day, i am paying off the phone at the full price of $729.99. unlimited talk & text is $45 a month, and we never got $100 for the old phone trade in. Basically xfinity stole my daughters old phone. I have reached out to David C. and of course no response. David is a liar, a disappointment, a thief. Xfinity should train their staff to stand by their word, not lie to make a sale. read more

Service was terrible from the get go from setting up the initial connection. Tech did not show up on promised date and "no customer service" had no record of connection appointment. Secondly, it is practically impossible to even get through to customer service. Internet/wifi connection constantly disconnected each day while working from home during COVID - nightmare. All tests showed more than adequate bandwidth, but, no explanation on why being dropped throughout day. Multiple tech service calls that could not figure out issue. Even increased service to next up cost to no avail. Just switched to AT&T and found out from them that we were on "shared network" in our neighborhood and that is why service dropped during peak usage times. 4 days of AT&T and no loss of connection!! Should have changed to them a long time ago. read more

The worst customer Service in the industry. Also, tech problems don't get solved even after they attempt several times.

I wish I could give a ZERO STAR. I absolutely hate Comcast Xfinity!! My Wi-Fi constantly goes out. Every other day the modem is being glitchy. I'm kind of forced to have Xfinity cause they're the only providers in my area here in midtown Savannah. One of the MOST WORTHLESS companies​! read more

WORST dishonest Internet service company ever! Don't make the mistake I made in signing up for Xfinity! My Internet was always going out on me, it was the very slow, And I was paying more than all of my friends and family. I decided to cancel my service. I received a calI from Xfinity inquiring about the return of their equipment. They told me of locations I could drive to and stated that upon returning it, I would receive a $50 gift card in the form of a Visa rewards card as their appreciation for my being a customer. I was pretty impressed by that and repeated it back to them to further acknowledge what they had stated. They confirmed that I would receive this so-called $50 gift card for my time and trouble of having to go to one of their locations to return their equipment. Of course, as you might guess, there is no such $50 gift card for returning the equipment! I spoke to numerous Xfinity customer service reps, all oblivious to such practices! One rep named Gloria even rudely said to me, "You actually think we would give a gift card thanking you for canceling service?!?" I told her the calls are recorded and that they should play back the recording from September 24, 2020! I was only informing her of what I was told by the Xfinity rep! In deciding to no longer deal with Incompetent Xfinity representatives, I called the corporate office and spoke to a woman name Tristan R. She too stated she had never heard of a gift card for returning equipment. They supposedly give gift cards for starting service, which I never received of course! Xfinity obviously uses the term gift card only to scam people! If you sign up for service that doesn't have a contract you pay more, and if you call and decide to get the lower rate you were quoted if you sign the contract for a year, it of course is no longer existent, and of course there are never any promotions available to you when you call! When you get fed up with all of this and decide to cancel your service, they conveniently have a promotion available to you! Too late, you're already with a legitimate, honest, reputable company called AT&T, that actually values their customers and does what they say they will do! read more

XFINITY - Xfinity customer appreciation! - Internet Service Providers Near Me

I can't even begin to explain how frustrating it has been to work with xfinity while trying to buy a new phone and get it activated. Every step of the process, the Xfinity representatives have messed everything up and they cannot seem to get anything correct. They sent the phone to the wrong address TWICE (after 10 hours of phone time with them trying to get them to send it to the RIGHT address) and now that I finally have my phone, I can't activate it even though I followed the instructions to a T. And guess what? Now I can't use either my old phone OR my new phone to call their "customer service" to figure it out. read more

Sooo SLOW! Their customer service is the worst. It takes forever to accomplish the smallest things.

There is no customer service whatsoever. Even the website instructions (which would take about a minute to update) are years old and completely irrelevant. I moved to the area and made the mistake of going with Xfinity as my service provider because they were $5 cheaper a month and I have been paying for it every since. Go with ANY OTHER PROVIDER. read more

Xfinity used to be good, but now it has become terrible like its parent company Comcast. Dropping connection, a week of issues, made me switch 3 routers, 15 hours with customer service still no solution. They keeping bouncing my calls and sending me in circles. Just the marketing slogans "got you covered" is not sufficient. read more

they will increased prices up to the double every time you finish a contract with them. They're always looking for ways to get your money, they have monopolized the area. They really are representatives of capitalism! read more

Three months ago, we connected the Internet. Paying more than $ 80 each month. Attention! We pay for tv and the Internet. Came the cable guy, configured only the Internet, not tv.how everything installed you can see on the photos. In winter time , we always have a crack in the window. The cable guy Said that later they would come and fix it. 3 month gone, no one came. But now about the speed of the Internet: this is not at all. Permanent interruptions and problems, nothing is loaded and does not work. Total: ixfinity the worst company in the World. In my country, mind you, not the most developed in the world, the Internet's in ten times cheaper and more reliable. I would put xfinity a minus 5. I wish them from the bottom of my heart bankruptcy. They have to rename the company as "shitfinity" read more

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Tried 30 mins to reach a person. The automated system kept me in a loop without giving the option to speak with a Rep. The system didn't recognize the account or phone number. Our service is down so it affected our business for the day. The worst part is I attempted online chat only for that s*** to give me a number that got me stuck in the automated system. I will be asking corporate to find another provider. Customer service is not a priority, they want our money but don't care to answer a call. read more

Comcast/Xfinity is the worst cable/internet service. They pretty much have us by the balls, so to speak. A few years ago, I signed up for hi speed internet which came with a free 2 year HBO package. I was unable to view HBO. Many calls were made and tickets opened, and equipment replaced, only to discover that they had given me the wrong equipment all along and that is why I did not have the option to watch movies. No credit was issued, no free movie channel has been given to me to make their error right. They demanded I pay in full or be shut off. Fast forward to today. I have been double billed since August 2018 for a modem. My bill had been sky high for basic cable and regular (slow) internet, and I have lots of notes on my account from the endless phone calls I've made to fix this , and have been auto paying my bill, and overpaying on their error, to avoid being shut off. The past 2 months I refused to pay and removed auto pay until they reconcile my account and issue me some credits. Now they are threatening to shut me down for non payment. I have spent just about an hour on the phone with a rep at Comcast, trying to get a credit issued because they have been billing me two sets of charges for 2 modems (I physically returned one at their store) Only to be told she can only refund me $52, going back 4 months, which is their maximum refund policy. Rather than to last Aug. when the original ticket was created, and when they dropped the ball. Even with notes in their system, I am getting nowhere and once again forced to pay for their errors, in order not to lose service -which would mean a reconnection fee. They can offer me an extension to pay, while they work this out, but that requires I sign an agreement to pay them- ready for this....IN FULL. So, they can fight me for the credits, saying I agreed to pay them in full. I'm so very frustrated at the horrible service and customer service from this company. And very frustrating that there is nothing I can do. (I need internet for my home based business.) Comcast -it's really unfortunate how you seem to get away with doing business in such a shoddy manner. I would offer to give no stars, if it allowed me to still give a review. The one star I gave you was generous. -UPDATE- So, even with the extension to pay, supposedly granted, my service was shut off the very next day!! Way to go Comcast read more

Update: Tech has arrived on Sunday 7/31/2022 explains that service order was closed out upon delivery of the modem 5 weeks ago. Current service order is for "problem" visit and Xfinity wants to charge us $140 for installation. Mind you they have already charged us $40 for us to install the lines ourselves! Plus we have already been charge $112 for monthly service even though there are no lines run from the street to the house! Customer service kept talking in circles and never once informed us of charges for lines being run or hooked up. They never offered to resolve or answer questions. Never offered to speak to management or supervisor with more knowledge of protocols (that's above their pay grade apparently). This SHIZ show just keeps getting worse. Meanwhile we are running out of data on our phones and paying more through our cell provider. Set up was not completed as tech tried to resolve with customer service on our behalf and was flat out told no, we had to pay another $140 for him to simply hook up coax to the house. We have never been charged such fees in the past with our previous service provider (even with a new construction home we weren't charged). As irritated as we are, we apologized for tech having to here our disgust. He did his best to resolve things. This is a corporate shake down old school mafia style. The Modem is being returned (still in wrapped in shrink wrap) and we will be asking for a refund of money for zero service. Calls will be made to local networks regarding Xfinity's shady ethics and practices. read more

Cut off my internet several times. One time I asked them to fix , and they asked me my password. The other time, they sent me a link said to low my bill and told me to approve. The link is for approval of automatically paying the bill, which they activated once themselves and I shut off. Be careful before you approving anything they send to you! What a shock for a big company doing this! read more

I'd give xfinity a 0 star if that were an option. Nothing but billing issues month after month. Can't wait until another service is an option in my area! read more

You got to wonder if anyone from XFINITY even reads these reviews. They tend to be in the one-star category, which might be something they might want to look into. Could recount my horrible XFINITY experience, which included a clueless, chirpy phone rep and a clueless, rude technician who came to my home, told me it was going be up to two weeks to solve my problem, and left without completing the visit, leaving the front door of my apartment building open. Great work, XFINITY! Keep pushing those great ads about your sterling customer service, because it is all a sham. read more

Worst customer service I have ever experienced. Tried 8 times to get to a live person when I called. I know people who work there and even THEY even said Comcast doesn't care about its customers(....SHOCKER....) Many of my friends have dumped Comcast and found other(better) options. read more

They are charging me an early termination fee for buying a home in an area that they don't service. This is something that is our of my control and I will never purchase Xfinity again. The customer service rep refused to let me speak to anyone else on the phone. They will NOT work with you on anything and they treat you as a just a number. They don't care about customers at all, just look at all of these negative reviews. STAY AWAY. read more

Good evening I have been having issues with Xfinity for 4 months I have had 5 technicians come to my house each time they say oh we have fixed it .. and it has not been fixed. My internet has been cutting off intermediate and I work from home . Everyday it cuts off, i try to tell them this did not start happening until they put the cable line in to my next door neighbors house . $ months i have been suffering with this and STILL PAYING MY 167.00 BILL even though i am getting $50.00 service. My next move is to contact Problem Solvers with my local news because i have been patience and understanding . Customer Service gives me nothing i mean nothing. read more

I wish I could give it no stars, first they claimed my house didn't exist then after 2 months of arguing they sent a tech and everything was installed like shit and then to top it right after the tech left my Rolex was missing. Customer care says they doubt he took it because he seemed like a good guy even though they've never met him read more

Still billing me after I canceled service. Absolutely the worst customer service experience that I have ever had.

Xfinity offered me a package in January that motivated me to switch from Verizon FIOS. My repeated requests to see the offer in writing were refused as the package was listed on their website. But I made it a point to record all the fees, taxes, etc for the total monthly bill. After subscribing and installation it turned out the bill was $15 higher, one of the movie channels was taken out and a promised $10 discount for auto pay was not forthcoming. So I'm paying about $25/mo more for less than offered. Calls to Xfinity were fruitless - basically they can change their policies anytime they want and there's nothing you can do about it, and if you cancel they will penalize you.... If you negotiate with Xfinity get everything in writing before you agree to a contract. read more

My bill just went up to $238 for crappy service. The wifi doesn't work in my house and when I call they try to tell me its me. They send a boost and go on their way. Meanwhile my cell bill is skyrocketing because I'm not on wifi using my smartphone. I call for a bill review and they say...sorry...not sorry. Help Me Jesus. read more

Xfinity WiFi is incredibly spotty and unreliable. We have to reset our WiFi multiple times per week and hot spot our computers at least once daily, even though we have a plan that should support our WiFi usage. It was happening so often that we requested a technician come out to take a look. The technician was very nice and attentive, and spent many hours untangling the wires that led from the pole to our house, but mentioned that xfinity would need to come back to do some pole work. I am not convinced they ever came back because despite having a technician come out, we are still having WiFi problems. If I had the opportunity to choose a different WiFi provider, I would. read more

It's hard to even remember all of the snafus we encountered while trying to move cell service, drop cable and go to internet only. They couldn't find our address in their data base even though we currently have service. They said our Social Security number and birthdate weren't consistent, even though we currently have service with them. My "IT" professional son spent hours online with tech support trying to establish internet connection. A technician had to come out to install it, even though we had service already connected. We bought a new phone and wanted to exchange it in the store. We had to mail it back to the warehouse and wait a week for it to be credited to our account before allowed to purchase a different phone. The guy in the store had to call tech support 5 times and stayed an hour late after the store closed to get an updated sim card to work on a i-phone 12Pro that we ported. The speed was not initially what we were paying for, and we spent hours on the phone to resolve that. We spent HOURS AND HOURS AND HOURS on the phone trying to connect cell service and internet service, and almost gave up! Thus far, now that it's all connected, it's working and we hope it will stay connected. We think we're going to save a couple hundred bucks per month over Verizon and Xfinity Cable. Not sure I'd endeavor it again, but once you're half way there you keep going and hoping. read more

Their $130 business package COULD NOT keep up with two virtual student and me that worked at home. We had to take turns so we didn't get disconnected and when I called to cancel the beginning of the second month, I got hit with a $3,000 cancellation fee first. I didn't have the money and told them to give me the bare minimum while I can cancel. Well almost done now with the two year BUT now they are saying since I transfer to a new address that they are going with THAT day on when my contract experience. These companies really need to get checked because they are getting out of hand cheating people off. read more

Servixe was absolutely horrible when I had the whole package and I didn't think it could get worse but when I went to streaming and just utilizing their internet....believe it or not the service got even worse! I wish I had another service provider in my area. They absolutely do this because service from other companies are limited. As soon as I can I will be leaving XFINITY! read more

Came home today after a long day of work and found an advertisement with Xfinity on it and Inbound Pizza on the other side sticking to my vehicle. When I tried to take it off It literally took the paint off my car!!!! They used some kind of plastic around the paper which suctioned to the paint, many people were outside our parking lot really upset. People with a really nice new car had paint taken off their car as well, the woman was horrified. Who in their bright minds in 80 degree weather puts plastic all over peoples cars to melt????????!!!??? We called the number on the advertisement and the woman only said, sorry we will stop putting them on cars, thats it, no compensation,NOTHING! I as well as others will be calling the police! Straight up vandalism. read more

What a bunch of thieves!! Every week we have internet problems! I can't wait to switch to a better internet provider!! Xfinity/Comcast is a joke!!! read more