Comcast is equivalent to a bad dream. I signed up yesterday and my internet stopped working today. Go figure. I just called.....4 times. 1st call - hung up on. 2nd call - transferred to department B from department A. 3rd call - department B said that A was wrong and that I needed to call them back. 4th call - talked on the phone for 21 minutes (very promising), was placed on hold, and it went back to the main menu..... I stopped calling, because my health is of more importance than having internet at the moment. End result: Comcast, if you were a child, I'd put you up for adoption. read more

I would highly recommend STAYING AWAY FROM XFINITY! We were promised a $200 prepaid Visa gift card in exchange for switching from Verizon. We switched from Verizon and filled out all the paperwork necessary, but guess what? No gift card! That was a year and a half ago. After months of phone calls and emails I am giving up on ever getting that gift card and giving up on XFINITY too. Time to switch back to Verizon. Verizon delivers faster internet connection speeds anyway so for anyone shopping for cable/internet/phone access for the first time I would recommend going with Verizon. And if XFinity tries to lure you with the promise of a sweet deal, beware! read more

For those who enjoy being frustrated to the point of throwing your phone in the trash, give the local office a call, and enjoy being run in circles by a voice bot that cannot understand words like, "customer service", "technical support", and "go to hell." As for internet connectivity issues in our home, its hit or (mostly) miss. With our provided modem a few unobstructed feet from the receptor devices (smart tv, laptop, ect) we get average to poor connectivity, which cannot be explained by support. Measuring signal strength shows that it can wildly vary from day to day, even with only one device in use. This customer is looking for a competitve service. read more

I gotta say, I've never had an issue with Comcast and the times I needed customer service (only twice so far, knock wood) were pretty painless. Initially when we set up cable/internet at my apartment we walked to the Comcast office in Davis Square and, aside from having to bring in the previous renter's cable modem and exchange it for a new one, had no hassles setting things up. When we discovered that only one floor of our split-level was wired for Comcast they sent a technician out the Saturday after I called, he came on schedule, and the problem was fixed in 10 minutes. He even gave me suggestions on how to fix my broken TV. I'm not thrilled about the prices, or about my own preoccupations with TV now that we have cable, but I have no beef with the customer service folks. read more

Very horrible customer service. Way to expensive for equipment that breaks down all the time. Switch to satellite

I am a web developer and work from home. I need a dependable high speed internet connection. Somewhat affordable would be nice. Comcast does not satisfy and of these requirements. Their internet speeds are not as advertised, and I have constant connectivity issues. And they are beyond expensive. I also use Netflix streaming. This too has issues with Comcast. Movies either don't load or these are constantly stopping. Same goes for Amazon. And I've tried on multiple devices, so its not a problem on my end. Why does Boston not have any decent options for high speed internet? As you will have read in other reviews, Comcast is not well liked. The second that Google Fiber arrives will be my favorite day--I will surely cancel all of my services with Comcast (and I'm sure pay a hefty fee for doing so). read more

If possible, please AVOID AT ALL COSTS. I was told different things by various people and charged for hidden costs.

While the internet only option works most of the time it has mysterious slowdowns. They get resolved (after an hour on the phone) mysteriously. Not good. Worse, since I'm not one of the "standard XFinity" use cases they have no support whatsoever. All I want to do is register HGTV over Apple. I agree this isn't something they want to support but millions of people are doing it. They are pushing a tide backwards and need to wake up. NOT HAPPY WITH COMCAST. read more

Ok first of all i have never had to speak to so many complete fools in my life!! really i had called last week about ordering another cable box for one of my other rooms. Then something told me 2 days later to call up comcast and have them track my shipment. Well come to find out whoever "processed my order" must not have known what the hell she was doing because she didn't eve order my cable box. Then i had to explain to 5 different people that listen one of your co-workers screwed up and now i have this installation scheduled (that was 2 days beforehand) and there was no freaking box to install. After being on the phone and online for over an hour someone finally tells me to just call and have them modify the installation so the technician can bring the box with him. Well that didn't work out either so now i have a technician coming to install a cable wall outlet in my son's room with no convertor box to go with it. SMH soooooo ridiculous read more

We have no other choice in our apartment building, if we did we wouldn't have gone with Comcast. 2 years ago we moved and it took Comcast a month to get our service going, 5 appointments (3 of which were no shows) and at least 20+ phone calls. We just moved again, supposed to get service August 23, and we still don't have it. We're at phone call #7 now and our 2nd missed appointment. If all goes well on our 3rd appointment, they will have left us without service for 3 weeks...but that is if they show up. Don't use Comcast, they don't care to take care of their customers. read more

While the employees are nice enough- the mobile department is a mess. I tried to switch from Verizon to Comcast. I placed an order for 3 iPhone 11's and 3 lines. They canceled the order twice- even after I supplied the passport and pg&e bill they requested for documentation. When I called to ask what they were looking for, they said utility bill and photo Id. At this point 22 days have passed since my initial order. I told them I needed the phones/ lines urgently, and asked if they could tell me why my identity review kept getting denied. I'm the end, I just canceled and ordered the phones and line through Verizon - 10 min phone call and phones arrived in two days. Guess Comcast didn't want my business? read more

This is the worst internet service. I'm paying for 150Mbps connection, trying to work from home, and dealing with almost daily drops of service, data speeds that on a good day might reach 40-50. Do not rely on Xfinity. read more

All that I wanted to accomplish was to signup for paperless billing. I have been "chatting" for over an hour and got nowhere. So, I called....and got nowhere. Signing up for paperless billing should be easy. The agents were courteous - but the issue never got resolved. read more

This is the worst company I have dealt with since I got my first cell phone back in the 80s. They lie. They're the worst predatory company ever. They make claims and offer services that are built on lies. I was told by one of their very own representatives, a representative on the phone,. that since I was eligible for the "Internet Essentials" ..which is a promotion they offer in some context WITH our government (because you have to send proof). It's a $9.95/mo wifi service for people getting any type of governmental assistance. Then during my purchase of wifi, they told me about promotions for phone service since I was eligible for their internet essentials. So, I then was connected with a phone rep who said that I could also get up to 3 phone lines ported over. And, any of those lines would be eligible for a free phone. And, the cost for all 3 phones on 3 lines were eligible for unlimited data for $30/mo. Yep, all 3, $30/mo, unlimited mobile data and free phones as long as they were ported over. I made sure to have them repeat the offer and make sure everything was clarified and they verified exactly those terms. Then, I was having an issue with logging into their mobile app, so I had to call them, that took 1.5hrs. They kept transferring me, endlessly. I kept calling back, getting transferred, endlessly.. because still, even after 3 days I couldn't log into the phone app account! Long story short, I spent a total of about 8 hours of my own time finding out what a lying, cheating scam they're doing with people who get governmental assistance! I was told by one of the supervisors (yes the problem was by this time, escalated). I was told that the sales team lied to me. I was told that yes, sales representatives lie in order to get the sale! And, lol (not really funny) I was told 3 different monthly amounts every time I called in! Now, I would have believed this if it was still 20 years ago, but today? Seriously? Can you image how many people they have managed to swindle in the past 20+ years if this is allowable in their system? How many of those people were low income? How many were/are elderly? Poor education??? ,.....??? It's predatory. I can't believe that companies are still getting away with bait and switch and straight up lies? Omg, I'm so disappointed not only in such a huge company's swindling but also that our government is not protecting us. Still. It's 2021! Really?? Well, I've reported them to the BBB, I called 2 local news papers (I'm in Houston, TX). And I'm just dumbfounded by it all. Can't believe it, still. Utter distain. read more

Comcast just came THREE HOURS early! When does that happen? I work 9-5 so the only available time is a Saturday and who wants to waste 1-3 PM waiting for the cable guy? My cable guy was quick, polite and not scary (which is one up from last time when I got the heebie geebies being alone in my studio with a guy who was a bit too, um, friendly). Comcast also has this new promotion for $35 for cable for a year so I can catch up on all of my embarrassing reality shows and Red Sox games. I might have to change my review when they bill me incorrectly and I'm placed on hold for twenty minutes, but for now, they get four stars! UPDATE: Comcast sucks harder than anyone in the Adult Industry. They are inflexible and cut off service for no reason. I was even hung up on once when I asked to speak with a supervisor. But it's the only cable provider in my area. BLECH! read more

Called to set up urgent service in college town. Guy in the phone rudely refused to explain the variety of options for prices / speed, insisting that the one he offered was the cheapest and best deal. Later I find out a friend is receiving faster service at a cheaper price... from Xfinity. We were pressured and manipulated into overpaying for a worse plan, because it "comes with free movies online" - which I explained I don't care about. I call back about switching plans, no answer, leave a message, nothing. Another headache during the first week of class. 0 stars. Learn from my mistake and research the service options before calling to set up, if you insist on supporting this bullshit company. And buy your own router unless you want to be charged double for renting theirs. read more

Do not waste your money or time with Xfinity. March of 2020 I bought a google pixel out right. it was paid off before it even touched my hands. Than november of that year I bought a LG out right. In the little book the phones came with said when your phones are paid off you can get them unlocked. Well they were both paid off before they ever touched my hands. December 2021 I turned in the cable box, and I spoke with a rep in the store. I asked if the phones where unlocked and he pulled up our accounts and he said yes. He asked why I told them were moving to a place that xfinity doesn't serve and yes you all say the service is ok but I have health issues and i need amazing cell reception. He said yes your phones are unlocked. So we moved and service was very very spotty. So we ordered sims that work where we are. popped them in and the sim was rejected bc phones are locked. SO we called xfinity adn the shit show was unleased. so from december 4th to january 15th ouir bill went from $35 once a month to $698.18. They said they would fix that and we had to pay our past due before they would unlock the phones. I explained that i have never missed a payment (i have statements to prove it) I tuned in all our cable stuff and internet stuff. Its only been couple weeks and I was told our devices were unlocked and there paid for, I need my phone bc i have serous health issus. They didnt care after 6 hours of being transfered (yes i have the recording still) i had to take a break. So weekish later I tried agian and my bill is now $800. 2/1/2022 after being on hold on chat for 3 hours I finally got in contact with a real person. He was helping me unlock it and asked me to reset the device and tell him a code. Well i went to type it in and while i was typing it in. I was transfered to another person. There telling me i have to pay past due of 357.70 ( i havent paid anything I dont understand there math.) i have no active account, i turned everything in that i didnt pay. Its only two paid off phones wth. transfered me 16 times now and there all saying i have to pay to unlock this things. I decided to call them, they will not let me talk to a superviser. The gentle man said i need to pay my bills the phones are there property ( i still have the reciets stating i owe nothing for the phones) They transferred me to someone else and i have been sitting on on hold now for another 3 hours. FCC i hope you take complaints and help us little people from criminals please. read more

Horrible customer service! On the phone for 2 hours trying to activate a new router for my elderly mother. After talking with service reps I asked to be transferred to a rep in the USA and was transferred back to the same department overseas three times. Then asked to be transferred to a supervisor and it took 30 minutes for that to happen. Only to be told their hands are tied and they couldn't help me. Not one apology, not one understanding person. The first rep even made fun of my last name and laughed at it. I don't care about that, but after all that time and verifications they couldn't fix the problem. read more

I am not sure if this is the location, but I am sure this is the Comcast that is terrible in service. A few days ago, we called them to set up the cable in our new apartment and told them that we already had a modem so we do not need to rent one. The service people showed up (not to mention I have to wait for three hours for them to show up), and said that we must rent their modem because his paper shows that we ordered to rent a modem! I hesitated to write this review because most people would not benefit from reading this review. Most people do not have a choice to make when it comes to cable service, and you already know Comcast is rated by many as the worst company in the US. However, I still feel if enough people (suppose 1 million?) tell their bad experiences on Yelp, Comcast may realize that improving service is good for its own profit (the bad publicity may hurt business in areas that has competition.) read more

Really terrible company. The tech reps are ignorant, and while they are clearly American, many of them seem to have a hard time speaking clear and understandable English. In order to actually get my internet service working I had to spend 2 hours on the phone, an additional tech visit (which did nothing, btw, and which they tried to bill me for), then an additional 2 hours on the phone. Then, finally I had a tech savvy friend help me out, and he solved the problem. I will never choose their service again, and if I have any further problems I am canceling the service and going with RCN (sadly, I don't get FIOS in my area). read more

This is what I get when I try to pay my bill..."Looks like something went wrong. Please reload the page and try again. Reload Now", which is a button to nowhere. This is the most incompetent, sleezy company. When I tried to get an agent to rectify the situation I was told it would cost $5.95 to pay with her. I asked for a person who could fix the problem and was transferred to nowhere. If you have any options, get rid of this company! read more

I am currently paying for the fastest internet and WiFi connection on their platform. WiFi is constantly always in and out, loses connection and I am always asked to join my phone's hotspot. Even when joining xfinity's hotspot its very slow and sometimes unresponsive. The company itself does not have a care for their customers and clearly doesn't know how to fix the problem. I am still paying/being charged an extreme amount for services that aren't working which I have expressed. I would not recommend xfitnity services to anyone, it pointless to pay that much money for something not to perform/work especially when your job requires you to be online. read more

As a customer going back to 2007 through multiple accounts for bundled services, Comcast USED to provide competent customer service, competitive prices, timely application of customer payments, and customer retention was a priority. However, during my recent two year contract, the pricing was appreciably more than their competition for the same package, they'd sit on check payments for weeks while sending emails threatening late fees and service cutoffs, they made me lie routinely to their automated phone system by claiming I wanted to buy additional services or close my account as the only ways to reach a live person, lied about calling me back about the possibility of continuing my contract price past 24 months, suggested I trim my fixed income budget in order to afford their services, and apparently lied about the end date of my service in order to charge me for an additonal 8 days after the service was gone. This despite giving them notice almost a month before contract end of my decision to change service providers the day my paid up contract expired. I will add that as an elderly person living only on modest savings, the Comcast rep. who signed me up in 2020 professed no knowledge of the then Emergency Broadband Benefit for which I qualified, costing me a total of $400 in missed credits over 8 months. In fairness, it's likely most of this was incompetence rather than lying, but the end result was the same. There were a couple very helpful employees at their local store to which I returned rented equipment, and one on the phone who credited out the charges based on the bogus service disconnection date, but even the store employees couldn't provide me with a proper receipt for my equipment return due to incompetence by others within the central account maintenance system. The store employees helpfully signed an itemized receipt which I composed and provided, for which I am grateful to them. Unfortunately, the competent and helpful Comcast/Xfinity employees are overwhelmed by a company now so big that caring about its customers is sadly a thing of the past. read more

I recently swapped out my gateway because I was told I could upgrade based on my internet speed. I never had an issue with my WiFi until the switch. I have restarted the gateway and called for tech support multiple times. The last time I called I was told they would check back within 15-30 minutes to make sure my connection didn't keep dropping. NO ONE CALLED! I have a newborn baby and have my monitor and other sensors that rely on the internet. I sincerely recommend any other internet provider than Comcast! Also, they charge way too much. I'm switching to Verizon! read more

This is the worst company in America!!! Customer service sucks so bad-everything take 15 calls!!! 10 hours so far trying to resolve an issue over 9 months. Honestly, if someone in Comcast higher ups reads this, GKYS!!!!!!! read more

Comcast SUCKS! I would try some more sophisticated way to explain it, but they just suck. I don't care about cable that much, i use it for the internet. but they are expensive and the Customer Service is the worst in history!!!!!!!!!!!!!! That's it. read more

Appalling customer service and fraudulent equipment charges are the hallmark of this horrible excuse for a company. I would rather stand on the roof with a rusty hanger in a rainstorm than give them my business. We have switched to RCN. read more

They are horrible. Overcharge on everything. Mislead on ALL their items and pricing. Their billing breakdown is a joke. DO NOT RECOMMEND AT ALL!!! read more

The worst, I mean absolute worst. Terrible customer service. I cannot even believe how bad it is. Call them and you can speak to 5 different people, all saying different things! Prices go up and down on your bill with no explanation. No one you speak too on the phone can speak English correctly and they never have clear answers to your questions or issues. They are terrible. read more

I ordered a 6 pack of Xfi Pods from Xfinity/Comcast and never received them. I ordered them on July 29th when I upgraded my modem and my internet speed. After we received the upgraded/updated modem I called customer support and the agent assured me that they were reordered. After another week, I had not received the Xfi Pods and called again. In short I called 4 separate times and never received the Xfi pods. What I did notice was that my bill was now well over $1,000. Xfinity charged me 4 separate times to the cost of $841.00. I contact customer support 7 times and each time I was assured that the issue would be remedied and the agent stated "we can see that you were never shipped the Xfi Pods". On the last call that I had with them after receiving a notice of cancellation if I did not pay the balance I was assured that the $841.00 would be credited, however, that I needed to schedule a payment using my credit card and make a "payment arrangement or my service would be shut off. Of course I provided my credit card and you have never provided me the credit that was supposed to have been made last month. Your company is a rip-off and I will do everything in my power to ensure through any medium I can find to let everyone know. I am an upstanding citizen and my wife and I both have good jobs and excellent credit. This situation is as ridiculous and unbelievable as I have ever seen. read more

This company is a joke. I contacted the company back in April when I was moving. I was told that there would be a $100 disconnection fee, which is only refundable if I re-established service within 90 days, which I did. I was told the only thing I would pay would be the bill of about $35, which I should get a bill shortly. Anyway, I re-established services in a few weeks after canceling. Anyway, they sent me a bill for $134. However, had I paid the $34, Comcast would have still sent my name to collections because it took me calling to get the $100 removed. If it wasn't for my building only working with xfinity, I would not have this crap in my home. The associates don't follow through on what they need to. But that doesn't matter. If they screw up they send your name to collections and it's in someone else's hands. read more

If you have to choose a cable/internet provider, make sure Comcast is dead last on that list. I have had several problems with connecting to the Internet using Comcast. After several phone calls, one person told me to exchange the router. I exchanged the router at this service station, but not even a week after I exchanged the router, the same internet connectivity problems occurred. I would say stick with FiOS, RCN, or really any other company instead of Comcast. read more

A star is not deserve. I have 3 services with them that are scheduled to get cutt off before my next billing cycle. I have been a loyal customer for 3 years. The customer service department and Customer Solution are so nasty. But it is obvious not their fault, the CEO and higher up manager allow it to happen. Conversation are monitor, for what? I am absolutely discuss by their lack of loyality and compassion for their customers. I called them many times for internet services issues. They sent technicians 3 times during pandemic and until today I am still experiencing connectivity interruptions and slow speed. One of the technican told me the there is connection issue from the actually xfinity neighbor poll and noticed it is not sending signal to all residents the way it should. Especial during windy and wet days we lose connection quick and for long time. The Technican said xfinity were aware and will be fixing the issue. I am paying $100 for internet alone, paying for 200mbps and getting 68 and less mbps. I am not getting my money worth and the Xfinity solution center did nothing to resolve my issue, instead I was offered $20 toward my current bill for " my trouble". $20 is not a guaranteeing I will not go through the trouble over and over again. I ended up scheduling for my services to be canceled. I think they got their pride stuck high up their a$$ that they do no care about losing current customer. Since the pandemic they probably got new on board customers that they do not care about losing their current ones. read more

I am very disappointed with Xfinity. Not reliable, unorganized. Basically, they made a huge error on my account and as a result had to open a 'new' account instead of just transferring over my info. It was all more complicated than it needed to be. Now I am left with a huge bill. Never using again. read more

Ever since I've moved to Boston, I've noticed that my cable internet in my apartment has been s l o w (credit Chere for the idea) to nonexistent . You might as well save some money and resort to using smoke signals or carrier pigeons instead. If you're reading this, either you don't have Comcast or doing it Macgyver style by using rabbit ears made out of coat hangers and aluminum foil to get better reception. read more

Worst!! You can not speak to an actual human with having issues with service. I am so tired of having to use this terrible company keep me hostage due to no other company provides service in my area. Worst worst fkje3otue98tyeoi8hgakujhgke read more

This has to be the most unhelpful, rude, and absolutely pathetic excuse for a company! I had to leave work three times already for these people to Install a DVR box correctly. The service centers are uneducated, unhelpful, and have trouble listening. You may get a rare person who is great at customer service. But even the managers refuse to do their jobs and call you back! I have had the service for less than a week and I can't wait to NEVER do business with them again!! read more

I was originally signing up for internet alone. Then the sale agent brought to my attention if I switch over my mobile and get the internet Service. I'll get an $350 gift card with in 14days and I could still cancel if I don't like my service. So I took this so called wonderful deal. NOW WHEN HAVING ISSUES WITH MY ACCOUNT STILL WITHIN MY 14DAYS. There is no promotion that I'll be getting my phone was off for 3 days due to moblie representative incorrectly setting up plan. No internet for 4 day also I was told my internet and mobile would be under one bill for$75.56. Now I'm being told $128 for both. THIS IS A SALES SCAM read more

Wasn't particularly pleased with Verizon so I called Xfinity to give them a try. Wow. You don't realize what you had until it's gone. HORRIBLE!!!!!!! AWFUL!!!!!!!!!!!! MISERABLE!!!!!!!!!!!!!!!!!!! Switched back before the end of the month. Do yourself a favor and use anyone else but X. ANYONE ELSE!!!!!!!!!!!!!!! read more

well what did you expect? a good review? ok, so after the fact that we all know all boston based cable companies suck it, they proved themselves indeed, suckin! what can you add to that? not too much. lets see, sure they hooked up my overpriced cable package, however, the dude wanted to skip before testing any of the equipment, no dice duder, lets take it for a test. well glad i did because the phone portion of the bundle wasnt going to work as there is no working phone jack..oopsies did comcast man forget to look at at that?? yes, yes you did. he also didnt program the remotes. no only did he not program them, he told me that they were compatible with the tv i own...so let me get this straight? i bought a service at the store that only sells this one brand of tv and they dont work together? stupid and lazy, welcome to the telecommunications industry. im just glad i caught everything before he disappeared into the night only to find me in customer service hell for hours on end. read more