Let's talk Customer service... Do you like never to be able to speak to anyone? This is the company for you. Let's talk price Do you like cable costing MORE than you electric bill? You found the right company My cable bill was 272.00 per month 3,264 per year. I have been with comcast well over 20 years. I am done. ISP's are cheap Roku box's 20.00 My total costs will be! 100. per month. KMA Xfinity KMA read more

Xfinity has the worst customer service in the world in my opinion. I've been working on the same issue for three days, while they ignore the facts. They say they will call back and don't, when I complained they hung up the phone. When I asked for a case number, they told me that don't use them AT&T does a much better job at supporting their users and I thought they were bottom of the barrel. Its so bad, that I had to files complaints with the Better Business Bureau and a complaint with the FCC. If you are a customer, hopefully you will never have to depend on their customer support. read more

Xfinity is the worst company to do business with. Poor customer service, high prices and very poor products. The quality of the company and products have deteriorated. I filed a complaint with the NH Attorney General's Offices and recommend everyone does the same. STOP CUSTOMER ABUSE read more

If I could rate them lower I would. Beyond abysmal. Xfinity should be ashamed. It continues to be mind boggling how horrid they are. New vendor for me. read more

Been a customer for over 10 years. Internet was slow. Xfinity told me to replace the modem and it would cost me nothing. Went to the Xfinity store and got a new router, replaced the old one on my own. Nothing worked: no cable no internet no home security. Multiple technicians came to my house but they kept sending techs that couldnt work on homes with home security. Finally fixed but internet and cable, but two of my three cameras that were only two years old still didn't work. Apparently they had to be replaced because they weren't compatible with the new modem. Xfinity charged me $100 for install fee and $240 for the new cameras. After multiple calls and complaints, they agreed to remove the $100 install fee. I've been calling multiple times and a supervisor recently hung up on me trying to get the $240 removed. I refuse to pay for new xfinity cameras that replaced perfectly good xfinity cameras only 2 years old because of a compatibility with the new xfinity modem that they should have known about before they had me replace the modem. I will end up canceling my service if they don't waive this charge. read more

Manager is a bully service shutting down came home from. Hospita l no service said it working you aren getting tec you call again you will loss your service tec support had a put a complaint in on him and he had .y services taken I am 70 with CA ncer leVe comcast go verizon they cared go .e service got my tel numbers back I lost. Only a 9 day notice he a skum bag​ 37 years with them falty wiring against code read more

This concerns the Somerville store. Worst, repeat worst, most ignorant and inexperienced personnel ever. Avoid this joint at all cost. Let me close by saying if you are seeking a refund - FORGET IT. This is a company that PLANS TO SCREW YOU! If you go in there with a problem, it will be compounded. It will not be solved. Total idiots is the only way to describe this company and this store. RUN AWAY AS FADT AS YOU CAN!!! read more

For the second time this week my service has crashed at night due to "scheduled maintenance" which is also, apparently, "an unplanned emergency." (Never got an explanation as to what the cause of the first outage was, there was nothing on the news the next morning about any car crashes or power outages in the area.) At the moment I have both cable and internet up and running again, yet Comcast is still saying service is down, so I can't (1) speak to an agent or (2) request a refund. Of course. And since this is an ongoing situation without a clearly defined start or end, I will probably never be eligible for one. Also I specifically requested text updates and never got any. Though I did get 30+ spam texts from them after one recent complaint, all of them asking for me to rate their sham of a company. I called to complain about the endless spamming (it went on all night, at 3-5 minute intervals) and was told the only way to stop them was to completely turn off service alerts - meaning if they were going to shut off service in the area for some reason, I'd never know about it. All or nothing. An awful, awful company all around. They have a crook for a CEO (look it up), their agents are idiots, and their idea of service is to just replacing equipment every time something goes wrong. read more

Hands down the worst customer service. If you are able to connect with a real person, they are often unable to assist you. Very obvious they are in India and English is a second language for them. They try, but it is very frustrating. Xfinity has made it virtually impossible to manage your own system details. In the past you could creat email accounts, manage users, set static IP addresses for devices and more. Now they want you to use a stupid app for everything. Time to find another provider. read more

Xfinity will lie about their mobile phone service. After transferring my mobile from Verizon, i was informed my phone was not compatible ab i had to buy a new phone. So i asked to undo the transfer. The only option was to get a new number. This has been a nightmare the the customer service is dreadful. Do not move your mobile phone service to Xfinity! read more

I have an Xfinity plan that is supposed to cost $156/month, but they routinely charge me double that now. Each time I call about pricing, they offer a slight price reduction l, but that also want to cut services. Xfinity is a total rip-off. Don't subscribe with Xfinity, if you have other options. They're pricing ALWAYS increases over time, without notice. Customer service is all AI and it is very difficult to reach a live person. Even if you reach a live customer service Rep, they'll mess-up your request for changes most of the time. TV and internet service is reliable, but the cost is totally ridiculous. read more

If you are an existing customer, you will never talk to an agent unless you call in as a new customer. They will fake change your bill in the Philippines and keep billing you the same. read more

Avoid this internet provider if you can. The product is spotty at best and the customer service is terrible.

Worst Customer Service! My bill has more than doubled since $$$$subscribing and my cable modem hasn't worked for a long time. The internet was all I needed. Now, I'm trying to cancel Xfinity and they are giving me the run around to avoid my cancellation notice. I've called and got disconnected with their automated voice, texted to a bad link they provided, chatted with their online assistant without any help, filled out their online cancel request form, waiting for their call back....NOTHING! These are guerilla tactics. I will never again subscribe with this company. read more

Absolutely dreadful service. Unfortunately Xfinity has a monopoly on internet and landline service in my area and so they abuse us: unauthorized additions to bill for features I don't want, weak internet signal in spite of new modem and new expensive service package. Trying to get help online is a nightmare-- you go round and round in endless robot loops. Impossible to reach a human being for help except for the occasional technician calling in from overseas who may try in vain to restore your service. Can't wait for my town to approve FIOS installation so we can access service from Verizon, AT and T or T mobile. read more

I called Xfinity to find out why I have been having spotty internet the last few days. My modem goes off and on without reason throughout the day. I called and the automated system initiated a modem restart and then told me I would get a text in the next 10 minutes. I had internet when the automated system restarted the internet, so that wasn't the issue. I them spent the next 10 minutes trying to get to a live person to have the conversation I needed to have regarding the modem turning off and on all by itself. I the process, I was able to learn from the automated system that my bill has been increased by $15 a month... without notice or authorization. So I then spent another 5 minutes trying to get through to billing to ask someone about the new charges. ... but was pointedly told, by the automated system that I could not speak to anyone until my modem was finished restarting. I was told that I could not speak to someone until I tried using the automated text messaging system, because I was not already frustrated enough getting sent in circles by an automated voice system, I was going to be forced I to running circles with an automated text system.. If this is the new Xfinity customer service, I may as well move to Frontier. They have about as many outages as I am having right now, as crappy of customer service, but at least my bill will be about half! Xfinity, you are going in the wrong direction guys! I'm still waiting to speak to someone, so my issue has still not been resolved. read more

Comcast has turned into perhaps the most FRUSTRATING and incompetent company I have dealt with the last year. It took over 7 hours over a period of 4 days to get them to activate as simple modem!!! The error was on their part, not mine. I had to spend another 62 minutes online to access my Xshitnity...er...I mean account and, of course, I had to change my username and password. How convenient, right? I have had over 8 hours of my time wasted by this crappy, dishonest organization in just the last week. I wish their competitors well.... read more

One star only because I can't give it a negative rating. My cable went out 15 minutes ago without warning. I tried to text them using the direct-to-agent number they gave me. No answer. I called the main number: it told me to reboot the box (it already did that itself). When i refused to reboot a second time, it hung up on me. An agent finally answered my text and told me to call back tomorrow and refused to speak to me (texting for long periods of time is difficult for me) and told me i was rude and I should either call the main number (again, hung up on me once already) or ask for a callback (why should I if they're already right there?). A few weeks ago they moved a whole chunk of stations without prior notice. So I had no idea where 30+ channels went. Just an awful, awful company. Overcharges, poor service, terrible agents, zero accountability. read more

the absolute worst!!!! they are the worst customer service no availability to speak with a person...at all!!!!

Offered me 9$ internet contract for a year with 30$ after first 12 months if I transfer my phone lines to them. After I transferred my phone lines said that I don't qualify for this offer, that there a no insensitive to transfer the phone lines and it's my own fault if i misunderstood something. And it all took 6 hours of terrible customer support. Just stay away from this guys at all cost. read more

I recently switched to Xfinity mobile for my cell phone, due to my age I find much of this stuff very mind-boggling and confusing. So I was hesitant to go to another company and to upgrade my phone very apprehensive, but made an appointment at Xfinity mobile Methuen mass I was greeted by a wonderful young lady Right as I entered the door. She spent two hours working very hard to help me resolve my passwords and complicated previous phone problems. She was well informed easy to follow and understood and gave very clear answers and instructions. She went on the call of duty. I was so impressed. Everything went with such cheese. I just couldn't believe it.. I now have my new phone. I have much more knowledge of a mobile phone thanks to this young lady and her name is Isis who is my first time dealing with phone stores with somebody actually knew the business and all about phones, nothing like I experienced in the past with phone stores and companies, it was a great experience, restored my faith and customer service and customer knowledge sincerely, Peter Giannini read more

Xfinity is the worst. Esp with pricing. You pay just for wifi high speed that's almost 100$ including the box. Then the service itself messes up on a regular so just expect it to. Then when trying to speak with someone they dont give you the option just multiple choice answers for the robot. This company is so bad I'm surprised they still in business... read more

If I could, I would give Xfinity 0 stars. Their customer service is absolutely worthless. I've been without Internet for a week, my girlfriend works remotely, and they've done absolutely nothing to help. I've tried 5 times to get help, and my girlfriend has called at least twice. Just completely useless. Besides the phalanx of bots you have to get through to talk to a person, and then they have the audacity to try to sell you things (phone service) while they're busy being terrible at helping you. I wouldn't even use them but our landlord is forcing us to. Xfinity, I hope you go bankrupt. read more

Comcast appears to be a bit exploitative. There have been a number of things over the past 4 years or so. Once the promotion period was up, they had terrible plan options , and was very expensive. We should have switched to another provider sooner. read more

I had scheduled an 8-10 appointment yet they never showed up even though the customer service person who called said the technician had been to my building and knocked on my door (how he did this a mystery to me as the door to my building is locked and people need to be buzzed or let in) but no one answered which I know is incorrect as I was right near the door of my apartment and no one knocked! I never got a text or call saying he had arrived as he was supposed to do! Luckily, another appointment that same day for 12-2 was able to be made and this time the technician called to let me know he was 5 minutes away and I met him downstairs read more

the absolute worst customer service. The prices constantly go up while service goes down. After being on the phone for 40 mins with the virtual assistant then a live person- could not help me I scheduled an appointment for 4-6 pm. at 530 I called the tech number to see where my tech was , I was told he was on the way. At 615 I called back to see what was up and the person said oh you have to call a different number.... called paras answered the text apologized and said the tech should be there in 40 mins... 1 hour later nothing I text back and get Tamara who apologized gave so bs answer and said my appointment is tomorrow 4-6 but can put me on a waitlist... when I asked what that meant she discontinued the text...Go to Verizon stay far away from Xfinit's.... It's also much cheaper!! read more

Their customer service is super sweet. However, the mobile Internet didn't work in the middle of San Francisco. The uploading speed is 0.1 Mbps. The downloading speed is 0.5 Mbps. When you connect with their customer service, they ask you to reset your phone and reboot your mobile data. They are truly trying to help. However, it didn't last long. Next week I can assure you you will have exactly the same problem. I spent numerous hours talking to their support, but still, the problem remained the same. I can't understand how a tech company can perform so poorly. read more

It's a nightmare. Just a huge nightmare. Nothing is working and customer service is useless. I think they recruit based on the unefectiveness of the employee. Never try to reach them never. You will loose your health read more

I have loved Xfinity for many years and many state moves but after the way I was spoke to by 3 different representatives and they wouldn't transfer to a manger was atrocious. I don't know what the training is like here but it is crazy for a representative to hang up on you because they can't answer a simple question. the question was Im starting new service and renting equipment do I bring the one from my old unit with me or is Xfinity mailing to the unit/ pickup in store? no one could answer the questiion, the only cared whether id pay the full balance up front even though im doing the monthly payment of $15. one of their names was Mike read more

They now block you from reaching an agent via phone or chat when there's an outage in your area. Horrible company. The way to reach an agent is to say "cancel services" and you get right through. read more

I can never get hold of her real life person. It all has to be done via text which takes three times as long as if I could talk to a real person I would never recommend Xfinity to anyone. It's a nightmare. read more

UPDATE: Within a short time of posting this review, my service was prematurely terminated. Now having to deal with Comcast to reactivate it for two days so I can do my job. After experiencing about a dozen outages per day for about 9 months (fortunately we weren't living in the house yet for most of that time), I canceled my service with a waived early termination fee. It seems like a joke that Comcast is still in business. read more

poor communication when you call to speak to someone to get help , it's through a third party that doesn't speak English you can understand a word. no one that works in the stores can actually help you. I had to explain an issue and spoke to 3 different people 2 managers all different answers. no one knew what was actually going on. If I could get internet through anyone else I would but there is no one else so I'm stuck with Xfinity. Be prepared to go through hell just to get any help. read more

My name is Kevin Perry. I live in Dorchester in a 3 decker home. I've been having issues w/my Comcast tv for quite sometime. It's always the same issue. Picture pixels get scrambled or TV goes black for a few seconds. I do the usual in home maintenance & when that doesn't work after dealing w/ an elongated frustrating automotive service it's usually resolved..for that moment.  Yesterday (8/4/21) around 12:30-1pm a service tech came to check on the Comcast box to resolve a reoccurring issue. He (Alex) fixed mine, but it wasn't long after he left my landlady alerted me that her TV was interrupted & the other tenants WIFI too. I was on the phone 40 minutes (mostly on HOLD) yesterday speaking to a robot-like customer service operator, James & an equally emotionless supervisor, Jay both who did NOTHING to address the problem! They kept giving me BS reasons why it was too late for another field tech to come here to fix Alex's screw up that day. The next day or a week is when another tech can be dispatched. UNACCEPTABLE..I demanded to speak to a MANAGER..While on another looooooong hold, AGAIN, waiting for supervisor's Mgr to assist, my call was dropped. I callEd again this morning,  5:11am customer service, Romy puts me on a 12 minute hold before call was dropped. My question to you is what else can I do besides having my blood pressure raise every time I call them? I'm totally canceling their over priced, incompetent, out-sourced asses!!!! Comcast/Xfinity SUCKS MAJOR A**!!!!! I'LL NEVER EVER USE THEM, AGAIN!!!! PEOPLE HEAR ME, DO NOT USE THEM!!!! WTF is my $130 a month going towards..BAD SERVICE & BS!!?  My landlady is a 86 year old hard of hearing lady who relies on her TV as I know you can empathize. read more

I've been with Comcast/Xfinity for 30 + years and over the last 5 years or more they have just been a big scam!!! You would think that they would take care of their customers who have been with them for so long but they just keep shitting on me and constantly raising my monthly costs. I will be going to the nearest Xfinity store Monday and giving them all of my equipment!!!! read more

Trying to contact a person to TALK is is nearly impossible. Spent over 20 minutes in "automated" hell before finally getter a person to talk to. They owed me a refund and sent a LETTER to my current address informing me of this. But I had to ASK them to issue the refund, even thought they sent me a letter telling me I was owed this. So I go online and found it, but now they want to send it to my old address. I cannot update my address since I do not currently have an account with them. So I call and spend over 20 minutes trying to get a person to talk to since the system will not recognize me without a current account. So over 40 minutes of total time spent to ASK them to send me a refund to the address where they sent me a letter informing me of the money they owed me. read more

This is the worst company I've ever had to deal with. They constantly increase my bill that is supposed to be set price and after I cancelled my mobile plan they still charge me for months after being told on the phone 3 times now that I won't be billed anymore. They also won't remove my card I feel like I'm stuck in hell read more

I don't recommend xfinity at all, I paid my bill which was $268, xfinity charged me the same amount a couple of weeks later pretended as if my payment didn't go through, my bank verified Xfinity receiving my payment and the date it was received, no one tried to resolve my problem, I was not paying a bill I previously paid. I'm not longer with this company, I had service with them for 4 years always paid my bill and for them to do me this way really hurt. I am with TMobile now. I do not recommend Xfinity at all. read more

I only use Xfinity because our apartment complex has a contract with them. Their customer service is pathetic, their charges are ridiculous, and they are crooked. This month, I made a payment of $258.48 on the 5th, but on the 8th, they charged me the same amount again. After contacting support, and getting a lengthy run around, I was told that the system wouldn't allow them to reimburse me the 2nd payment. In other words, they took $258.48 out of my bank account, WITHOUT my consent! Once we move from here. they will never get my business ever again. read more

If I could give them negative stars, I would. My father has spent countless hours on the phone with overseas customer service to just cancel his services and they continue month after month to take money from his fixed income. THIS IS NOW ELEVATED TO ELDER ABUSE, and I am so furious I'm ready to take legal action. read more