Besides paying too much for a service that says it's interrupted less than satellite and is not... I upgraded my service today, the nice lady on the phone says it will take about an hour. for the new channels to be available. 9 hours later no such luck so of course they have not heard of 24 hour customer service except by chat so I chat... turns out because I was adding phone service they could not add my television channels until the scheduled appointment. One has nothing to do with the other and if it were satellite, I could add it on the menu for the receiver without going through this. Cable is not losing to Satellite because of programming, they are losing because of service. read more

The slowest internet service!! It's like the old days when you plugged the phone line into your computer. I know it's comcast because when I take my lap top some where else, it runs real fast. They are always trying to nickel and dime you to death. They sent a repair man who did nothing and then tried to charge me $60.00. They start you of on their fast service and after a few months they switch you to their slow service. Because they have a monopoly here (don't know who they paid off to get that) they try to rip you off all the time. The executives should be put in jail for extortion!! read more

I would give comcast zero stars if I could. They have been the most unprofessional, disorganized and unhelpful business I have ever worked with. We were forced to use them because our building is solely contracted with them and will not allow us to use another company. Their customer service is terrible - long wait times, unhelpful people who never offered a solution, made promises to send someone out to fix our internet and never scheduled it, refused to help us trouble shoot over the phone and then accepted that it was their problem then proceeded to charge us $50 to have someone come fix the internet. We had to wait five days from when we called to have someone come out to the house. Just an awful, awful company. I look forward to moving so that we don't have to use them. Do not use comcast if you can avoid it. read more

Wow, Cannot even explain the level of Incompetence that is present in EVERY Comcast customer service center. They not only don't know what they are talking about but they flat out lie. I was trying to get TV service and while trying to get pricing I got cut off and hung up on. Next thing I know I get an email confirming an appointment to come set up my new service. I NEVER AUTHORIZED ANYTHING. What a bunch of scam artists. I will gladly pay $80 more a month to stay with Direct TV, at least they are up front. COMCAST SHOULD BE SHUT DOWN FOR THEFT AND COMPLETELY MISLEADING THEIR CUSTOMERS. THEY ARE A MONOPOLY PEOPLE. Too bad our government is more concerned with making them happy then upholding our laws that were made for a reason. read more

If there was another option in my area I would use it. They are the worst. if I could do a negative star rating, I would. Between the CS people telling me wrong information, techs not showing up and a manager telling me I will get my first month free for my trouble (which was apparently a lie because they shut me off due to non payment and i havent even had the service for more than a month or so), I have spoken to them through IM chat, telephoen and emailed all in all a couple of dozen people. Even called corporate to speak with the head of CS (Tom Karinshak) and no one would let me speak to him. They are useless and even put me on hold to placate me, never coming back on the line. As soon as things change in my area I will leave them and make sure everyone knows of the AWFUL treatment I recieved. read more

The worst of the worst, do not do business with this sad excuse for a business, if it were not for the monopoly they would finally be out of business. Horrible service always, that's their promise. read more

I'm an extremely patient person trying to be a new customer with Xfinity for the past 5 days and no doubt, in my entire life, worst company I've ever experienced. No organization, nobody knows anything and has to transfer u to another person who can't help over and over. What each individual knows or has 'access' to completely conflicts w what I heard w the previous person. This has been happening non-stop. No prices online are true according to all representives on the phone. The details are horrific. Can't believe a company this big is run so poorly in 2017. It's like a bunch of kids put together on the playground. I never write reviews like this, but if they can't run the company at least a little closer to what's considered convenient, they should at least have a huge warning in the beginning of everything saying 'we will drive you absolutely insane and waste A LOT of your time' read more

Really wish there was an option for negative stars. We have been with Comcast for just over 2 years and have had them out more then 8 times and the connection is still not fixed. 8 times out of 10 we are stuck watching a pixelated screen and the other 2 out of 10 times we lose cable and internet connection all together. We have been through 3 routers, 3 main boxes, 1 secondary box, and several other calls. One tech said it was the lines coming into the building that are over 20 years old and they will come out and fix them. I guess it should be no surprise that no-one from comcast can verify it it ever really happened. read more

Overpriced with horrid customer service. Comcast SUCKS but unfortunatly I cant do anything about it because I have no line of sight for a dish, fios isnt in boston yet and I need a faster connection then DSL technology can offer. )-: read more

I wish I could give Comcast negative stars because that is what they deserve! They increased my bill $25 this past month without notice. It wasn't even the end of a promotional rate so there was no justification the rep could provide me besides that prices increased. This is an unfair business practice. I will be looking to change my provider, although this is quiet a feet in the state of Massachusetts. I am utterly disgusted with Comcast and their business practices, they should be ashamed to treat customers the way they do. Such disregard for customer care! What an aweful company! read more

I recently moved to a new residence (5/1/13). When I initially called Comcast to perform a Transfer of Service (TOS), I requested to downgrade my service from Comcast's DOUBLE PLAY BUNDLE to a basic high-speed internet package. The CSR informed me that basic internet would cost me the same amount as the Double Play bundle. As I was stressed out and moving I did not have time to research to determine if this was accurate. The CSR also did not inform me that my Autopay would be deactivated upon transferring my service to my new apartment. Because of this, I missed the due date of my bill. When I looked at my statement online, I noticed that I had been signed up for Showtime. I never requested the addition of Showtime to my account (If you'll recall, my goal was to get rid of cable entirely. I don't watch TV and certainly could not begin to tell you what numeric channel Showtime is even listed on). I engaged in an online chat with a Comcast representative to have them remove Showtime from my bill and also to inquire as to why my autopay was deactivated. The CSR that I spoke with at this point informed me that I would need to call Comcast to figure out the details of my autopay situation. The online representative assured me, though, that Showtime had been removed from my account and that the associated charge was credited back to me. When I called later that day, I was informed that Showtime had NOT been removed from my account and that it had NOT been credited back to me. The CSR that I spoke with assured me that he took care of the issue. Today, I logged onto my Comcast Customer Portal and saw listed under "Current Services" Comcast DoublePlay and SHOWTIME. I also engaged a CSR in an online chat to inquire as to what my current internet speed was, as it wasn't listed anywhere on the website. The CSR informed me that they could not provide me with account information online and to call their hotline. I knew this was untrue and engaged a new CSR in a chat. He was able to give me the information that I needed. At this point, I discovered that RCN offered a higher internet speed package for roughly 50% of what I was being charged by Comcast. Comcast's terrible customer service coupled with the fact that either a) their pricing strategy is terribly remiss or b) they misled me about the selections available for internet packages led me to terminate my service with Comcast. At noon today (6/21), I called the Customer Support hotline and spoke with a woman who informed me that I would be charged a cancellation fee if I were to terminate my contract. I requested to speak to a manager about the issue and she promised me that a manager would give me a call within the hour. Three hours later, having heard nothing from Comcast, I called the hotline again. I spoke with a gentleman who claimed to be a supervisor. Upon hearing my complaints, he informed me that Customer Service is not considered a "service" provided by Comcast and that exceptionally terrible customer service was no grounds for a waiver of a cancellation fee. When I asked him to reconsider or to let me speak to someone higher up, he advised me that there was no one higher up and that he was not going to waive my cancellation fee. He also told me that Comcast was superior to RCN. This has been, BY FAR, the most awful customer service I have ever experienced. STAY AWAY from Comcast unless you want to be misled, manipulated, and given the run around. If I could give negative stars, I would. read more

I am so sick of Comcast Xfinity. If I had any other choice I would switch in a second. I am hesitant to move to a dish, but I just might if things don't improve. My HD waves in and out, my guide feature shows to be announced half the time and my access to email goes in and out. This is when having a monopoly really works to a company's advantage. I would NEVER recommend this service to anyone. Their commercials are a joke. I keep hoping FIOS is coming because it certainly can't be any worse than this. If Comcast is your only choice - good luck. read more

This is the first time I have ever written a review, and it is because I am so incredibly disappointed in this company. We have had terrible service, and the worst part was that Comcast employees could care less. I have spent more hours on the phone than I care to admit talking to one person or the other who has no idea or who tell you to try the same things over and over and over (yes, I clearly tried turning the machine on and off about a million times before I called, and no, it didn't help if I held the button and counted to 10!!).\ I spent months with inconsistent cable; and, stupidly, I accepted this as the norm - the best I could get. In fact, Comcast made me feel as if it was my fault; technicians were throwing out ridiculous things like rewiring the entire building. It took over 6 months of simply accepting that we could not actually count on our cable before yet another technician finally explained that the new box had a TON of bugs, and that he'd seen the problems we had been having for months at many of other homes. Perhaps Comcast should ensure that the technology they release actually works or at least take responsibility instead of making their customers feel like they would have to shell out thousands of dollars to rewire their entire home. There was a glimmer of hope, though, when our service finally started to work, but, don't worry, Comcast remained true to their TERRIBLE customer service and refused to compensate me for the time we spent without service. This was an incredibly terrible, long, and frustrating process. If you're ready to waste hours on the phone, stare at a black TV, or rewire your home, I highly recommend Comcast. read more

I don't know why, based on personal experience, that many people love to hate on Comcast. Personally, I've had nothing but love from them. The few times that I needed support, I got it right away. (Well, there was that one time they were supposed to call be back but never did, but anyone can have a bad day.) When I called to discuss my triple-play plan options, Comcast lowered my monthly bill and upped my Internet speeds, without my having to ask. I've been a satisfied customer for as long as I can remember (many, many years). I don't work for the company--just a happy camper. read more

Completely ridiculous. I've been a customer for 6 years. We're being forced to pay for basic 5 channel TV with our internet each month. If we just get internet they jack up the rate so we're paying more over all then with the TV+Internet. I have never turned on the tv to watch it. It's complete bull that I have to pay $13 every month for a service I don't use. If I take the basic TV off they want to up my bill by $20!! That means I'll be paying $7 more than I am right now for less services. That makes perfect sense, no? They are going to charge me more for providing me with one crummy service instead of 2. Get real! Such a scam. They can only do it because they are a monopoly, and there are no other options. Why is the government not controlling this? I thought monopolies were illegal. If you have the option - go elsewhere! read more

Comcast is terrible: I don't usually do reviews, but this time I feel that the potential Comcast customers should know what they are getting into once they sign up for Comcast services: 1. I have been with Comcast the past 5 years and I never saw the services so bad. 2. I signed up for a triple play with maximum 125 MBS blast internet speed. That was what I was told in the beginning. Everything went pretty well till this March when things started to go really awry; 3. First the speed came down to about 40-45 MBPS. But I didn't complain much because it was still good enough for browsing. 4. But in April, 2015 I wanted to watch some cricket matches (the world cup) by live streaming. I just could not get my TV stream anything. I complained to customer services, and after about 5 days they did send out a technician; 5. Have you ever had a Comcast technician come and fix the problem for you? They are so bloody arrogant and make you feel so low. Typical attitude: i. How stupid are you not to be able to figure out the solution for yourself; ii. They do something and tell you everything will be fine from now. And the problem remains and you have no idea what was the issue and what he fixed. iii. The make you feel like they are bestowing a huge honor just by showing up to your door. They are always out of the door in 5 minutes max. 6. So the problem remained and I complained to customers services again. After another week or so they let me know that may be the problem is with the router. So they said someone will come and replace the router and everything will be fine; 7. The technician came, installed a new router and was out of my place before the router was actually online. Before leaving, he asked me to get an usb cable and other things from Amazon to speed up my services. I had absolutely no idea what he was talking about when I am supposed to have a wireless connection for all devices and I have a small apartment and all devices are close to the router. 8. Finally I decided I have had enough (my internet speed is now down to 15 MBPS) and I cancelled the services from June 4, 2015. I called them o/a May 24 and schedule return of all equipment. I also pay all my outstanding bills. 9. Imagine my consternation; I receive a new bill of $122 for services from June 4 to July 3, 2015. I called the customer services again and somehow navigate my way to speak to someone at the payments department. I tell him my problem and he asks me to call cancellation department and resolve this. I request him to send a note to cancellation department or may be talk to them internally to resolve my problem. He flatly tells me, that's not something they do and it is my responsibility that I resolve it with cancellation department. Ridiculous internal communication and follow up. I guess in order to not be charged with bills for services not received, I shall have to call them again. So sad. Comcast used to be a good company. Next time I will choose a smaller service provider who will attend to my needs and solve my problem. 10. I wish some of us will get together and file a class action suit to hold these Company to better standards. You pay a lot and in return you are treated so bad that it hurts. Rafiqul Islam Boston, 781-228-3942 rafiqul99@gmail.com read more

I've been a customer of Xfinity/Comcast for more than a year. It's practically impossible to contact their customer service. It's really, really unacceptable. I returned their modem early this month because I got tired of being charged modem rental of $10/month. I just got my bill and lo and behold, stupid rental charge still showed up!! Unbelievable. I tried to contact their customer service but the only available option is going to their store (yeah right) or online chat. I tried the latter, and the stupid website just got stuck. I hate Comcast! read more

About a year ago we signed up for 24 months triple play with a fixed price now 12 months latter the price goes up 20.00 per month my wife and I were both on the phone when I asked if the price was fixed now they say only certain parts are fixed lying thieves should have stayed with dish read more

F*CK XFINITY! THIS COMPANY DOES NOT CARE ABOUT YOU! Comcast just lied to me and screwed me out of money. I asked them to turn off my account at the end of June and they did not and charge me for another month. They are only refunding me for 28 days out of the month because I had the modem on for the past 3 days. You must turn off your modem or they wont cancel your account and they did not tell me this! Also it took me 5 minutes and talking to a stupid machine that didn't understand me before I was able to speak to a real person on the phone. When I finally spoke to a person they kept putting me on hold and it took 30 minutes to "cancel" my account, which i had already requested a week and a half ago! Not to mention there internet connection sucks balls anyway! read more

I have been a customer for MANY years. Each month my bill seems to go up. I called today and asked why it went up $23.91 plus tax and they informed me that I had 2 DVRs (which I dont) I have one! The woman saw I returned on in January but wasn't credited. She said she would make a ticket. But in the meantime, I have to pay the full amount. I asked her to credit me now. Why should I pay for something I don't have. She was very nasty..told me to cancel my service and hung up! read more

Comcast Business should have a No Stars option. Absolutely THE WORST customer service ever. I have their internet, two business phone lines and fax line thru Comcast Business. So far I have had to file twice with the BBB due to the lack of response to no phone service. I ask them "Can you work without a phone?" the response is "No". Well then neither can I. My business relies on customers being able to call in to order. If my phones are not working, then neither am I. read more

I've had comcast for years, Cable, Internet, phone...certainly get frustrated at times but the Tozer Beverly office personnel have always been accomodating...sometimes to VERY rude, crass people. I'm giving five stars because I think they have a heck of a job to do when I see the attitudes they have deal with!!! read more

I've had some really great experiences with their in house sales reps and techs. They are personable, knowledgeable about their products and provide outstanding service. I always try to call between business hours of 9-5 because I don't want to speak to anyone outside the U.S. I've had great success with Xfinity and I'd recommend them to friends and family read more

Re: caller id not working FOR MONTHS - but the apology clock seems to be reliable We HAD Caller ID working on all our TVs - then we made the mistake of giving Comcast a second phone line - back in January - and they have not been able to get it back. They first said they had to 'reprovision the feature' and it would take up to 72 hours. 5 days later still no caller ID. Then they said 'well let's try it again - maybe it will work this time' they went through all the hoops and put me through them too - reset all our TV boxes, reset the phone cable modem, had me go to the ITV menu option and verify (for the 10th time) all menus were set to Caller ID - gave another '72 hour' horizon - and again, no Caller ID. So we kept on doing this exercise in futility, and last Friday, the Comcast support person (John) said this was ridiculous and he was 'launching a trouble ticket." and hopefully it will be resolved in 24-48 hours. On Sunday 3/1 still no Caller ID. Now the Comcast support person (Dan) admitted the result of the trouble ticket was not successful, and 'it was being escalated to the "NATIONAL TEAM" So today, I get back from my latest biz trip, and the phone rings, and guess what? Still No Caller ID. So the Comcast Support person today (Millie) says, 'someone from Comcast is going to call me about the problem today from 12-5.' I tell Millie, well it would have been nice to let me know this was the plan because I will be at work then (like most Comcast customers - maybe like Millie who are not independently wealthy and t have to work from 8-5 weekdays). SO APPARENTLY THE 'NATIONAL TEAM' WASNT ABLE TO SOLVE THE PROBLEM. I WONDER WHO IS NEXT? IS THERE AN INTRAGALACTIC TEAM THAT THIS WILL BE PASSED TO NOW? AND WHAT HAPPENS IF THEY CAN'T DO IT? WHY IS THIS SO STUPID? MY FRIENDS WHO HAVE FIOS JUST LAUGH AT ME AND SAY WHY DO YOU PUT UP WITH COMCAST? THEY HAVE THE WORST CUSTOMER SATISFACTION AND LARGEST CHURN RATE. In fact they have a whole SECTION of their customer feedback website devoted to all the customers who have the same trouble (http://forums.comcast.com/t5/Universal-Caller-ID/bd-p/UniversalCallerID) IF COMCAST WAS A STAND-UP COMPANY, THEY WOULD HAVE A TROUBLESHOOTER MONITORING THIS AND ESCALATING IT TO SENIOR MANAGEMENT'S ATTENTION AND SOLVE THE PROBLEM. BUT THEY DON'T - OR IF THEY DO, THEY ARE NOT SHOWING IT. Good thing my car, my heating system, my washing machine - stuff that I depend on - are not Comcast. If they were, I'd be a lunatic by now. Maybe instead of Comcast scripting "we understand your frustration and apologise" (because EVERY one of the people I speak to SAY this every 5 minutes whilst you're on the phone with them) - it's so methodical - i'm thinking there must be an "apology clock' that goes off every 5 minutes and they'll get fired if they don't do it. Well, if they can't get Caller ID on the TVs, at least I can feel good that the apology clock is working well read more

I know that most don't have good experiences with internet service providers -- but my recent experience with Comcast demands that I speak up -- thanks to regional manager Erik Yi and technician Crystal, I have to say a huge THANK YOU: for fixing a pesky problem and not giving up, for following up each time with emails and phone calls, for showing up when you've been working all day and the last thing you want to do is stop by my house in the dark. You have been awesome -- I can't thank you enough for the follow-through and the professionalism you've shown. I want to publicly thank you -- and to hope I can count on you in 2016 as I have been able to do in 2015. read more

We upgraded to Comcast's high speed internet service when we added the phone in the bundle. But, wait a minute, why is my high speed internet taking forever to do anything, when on low speed, it was pretty good. Comcast email is the slowest EVER. I have to count to 20 every time I want to open an email. I hate all the junk that is loaded on the home page. Apparently, customization doesn't allow me to get rid of anything (as usual with most online customization). No help from customer service. They seem to know less than I do. read more

This review is about Comcast in general. I actually wanted to give them no stars. Everytime i call in, i get hung up on, transferred and even got called a moron. If i could i would dump them but they're a monopoly in my area. Cant wait to move just to get rid of them. I pay out the as* for horrible service. They even advertise for services they dont provide. read more

I would like someone to know that I had my cable service shut off because I did not pay an installation fee of 168 dollars... 2 months after I moved in! I installed the equipment! they showed up a day late for the setup! and when I called comcast I asked to talk to a supervisor I was sent to someone that sounded just like the person I was talking too in the beginning... if someone from comast wants to call me and get there equipment back i have another voice you can talk too.... I will call the better business bureau and the states attorney office... to compalin.. you sauck!!!! read more

Comcast doesn't do installation service on weekends. They are open from 9-4 during the week and usually close down for an hour for lunch- yet my cable and Internet bill is the highest one i have and i try to keep it basic. Who are we paying exactly? read more

Comcast is expensive and the service is terrible. I just recently dropped Comcast telephone and switched to Ooma for telephone service. You have to buy the Ooma box for about $100 (Bestbuy or Ooma.com) and it costs $40 to 'port' you current number (or Ooma assigns a new number for free). The only charge after you sign up, after a very easy install (about 10 minutes if you read the directions), is about $4-$5 per month in taxes. The sound is clearer and louder than Comcast and you save about $40 per month. Check it out! read more

I manage a 9 unit building in central square, Cambridge. Comcast does not provide service to the property even though there is a comcast box in the sidewalk not more than 6 inches from the property line. For two years I requested they attach the building to their network because every time a new tenant moves in I get a call asking me to provide comcast access to "the room in the basement" where the service is allegedly located. (Sounds like a horror movie, I know.) But everytime they send out a van and discover "hey, there's no service here." Their back office must be so disorganized they don't even know they have been through this before and there is no service to the building. This has happened at least 20 times in three years. It used to irritate me, but now I just laugh at them wasting their money to send out a truck for no reason and then I ridicule the serviceman when he shows up. They are probably forgoing $1200 to $1500 a month in income as a result, and yet they constantly mail offers of service to the tenants. If they weren't a monopoly it's tough to imagine they would still be in business. read more

This company offers LOUSY SERVICE...in fact IT'S A DISSERVICE THAT THEY EXIST AT ALL. When preparing for a recent move, I contacted the company to move my email account and was told by their rep that he had done this and "all you need to do is turn on your computer and login like you usually do". Following the move it worked fine...then about 3 weeks later I suddenly had 0 emails and could not log in or receive messages from 2 accounts. I contacted stellar support team, they opened a ticket and said that one of their tech reps would call me back. No one ever did. So I called the support number a second time and was told that they "only install IPhone service" and that the ticket had been closed. When I asked why I wasn't informed of this in the first contact, they didn't know. I was given another number to call, told them my story and they opened another ticket. Then the rep told me that someone would be back in touch with me within 24-72 hours...a week later I got a phone call from tech support and was told that my email was never moved as I had been assured initially 4 weeks ago. Furthermore all the messages during the downtime were lost on both of my email accounts. If I could give zero stars I most certainly would. When I tried to get a credit for having no email service for the past 3 weeks, I was informed that "we don't do that". When I asked what I was paying for, there was no acceptable answer. So when searching Comcast reviews, remember this one because this is not the first time they have done this with my email accounts. What's worse is that it took 3 weeks for them to resolve what took an internal tech support rep about 30 minutes to fix. No one else knew what they needed to do and they most definitely don't care about charging full price for a service they haven't even provided for 3 weeks. Comcast is TERRIBLE!!! read more

the internet is not stable and even disconnects completely sometimes. the speed is not like what they promised it should be. when i try to terminate the service they made me waste a lot of time on the phone by putting me on hold for 10 mins. they also made me go to their office which is far from my place just to return their modem, if not they would keep charging me. would NOT RECOMMEND this provider to anyone i know. the absolute worst service ever. read more

Wish I could give zero. Terrible service. I've lived in the north end of Boston for 5 years. In that 5 years, I've had multiple "service interruptions" my equipment has been replaced 3 times because it was "faulty". They have rewired twice and still can't get it right. One big "no show" for a service call that I left work to wait for them at the specific time. They did not show and claimed that they did. They had my cell phone, zero missed calls and my buzzer never went off while waiting. I got showtime free for 6 months... Not good enough, Comcast. Get it together. read more

Comcast is a terrible company. After escalating prices for iffy service I left my apartment after a deeply jarring roommate experience. I returned the modem and Comcast charged me for it anyways as well as for a last (shared) bill. Five years later, well after the statute of limitations, I then got reported to a "zombie debt" credit agency. I'm furious. DO NOT USE THIS COMPANY -- they're corrosive, incompetent and totally shady. read more

Xfinity Comcast is awful the tv , internet and phone service goes out completely with out warning quite often. Very bad company and the service tech&is have no idea what their doing read more

WHY CAN"T I GET FIOS?!!! Comcast doesn't think it's that big of a problem that my tv reception is bad. I'm not happy with their service and they don't care. The signal is bad, I've driven to their warehouse of horrors to exchanged boxes twice and still have a poor signal. They don't care because they have no competition. The dish won't work on my house unless I mount it on a post out front and I can't get FIOS so they own me. read more

This may be the worst company in the country. I rented a movie tonight on demand, hit pause, and lost it. They refused to restore the movie and I've lost on demand access for the past hour. These people are helpless and could care less about their customers. read more

I have been with COMCAST for over 5 years and have never had one problem. Granted every time that i call for technical assistance, i don't get the best help buit when ever i call and speak with Customer Service I always get the nicest person. I may pay A lot for my services but i get what i pay for. And i also have that new X1 platform and i LOVE it!!! Even if verizon was in my area i would never switch! I hate verizon, i will never deal with them. COMCAST is TOPS for Me! read more

We have had Comcast for 17 years. Our cable bill is about $275 per month. Last December 3rd, my wife had the Xfinity Home Security System installed. She didn't like the fact that the security system cameras didn't record, they were just monitors. We called them back a few days later to ask them to remove the system and remove the charges from our account. The installation charges for the system are around $900. They were scheduled to come on a Saturday to remove the system, but showed up on Sunday morning. They needed to come 2 times to remove the system. We have called them 4 times to have them remove the Xfinity Home Security Charges from our bill. The said they can't remove the charges over the phone because its over their $200 limit they are allowed to credit. They said to disregard the Home Security System charges and they will straighten out the bill and only pay the regular monthly triple play charges. Well they still haven't removed the Home Security System charges. They now are telling us that Xfinity Home Security is an out of state company and they can't credit us directly. They said we have to pay the entire bill and try to get reimbursed later from them for the removed security system. We have spent about 4 hours of our time calling them. You get put on hold and then after long waiting periods you get disconnected. They are the worst company I have ever dealt with. The charges are still there and they are going to disconnect our cable, phone and internet if we don't pay for the removed security system and hope that they will credit us back in the future. We pay Comcast - Xfinity over $3,000. per year. You would think our business would mean something, but it doesn't, not in the least. I'm being forced to call Verizon to check out what they are offering. read more