Not sure the best way to review the entire corporation, but I'm absolutely appalled by the customer service at Comcast Xfinity Internet. I signed on in October 2018 without a contract period (knowing as a military fiance I'd be moving) and was told the rate. I was told I could self-install, which was wrong. I had to wait for a representative to be available to come out which lead to my service actually starting over a month after I had signed up. A year after joining my cost increased, I asked why, in which they responded I was in a year long contract/promotion. Multiple representatives in Atlanta called around my "renewal" time, all offering different promos and all saying I had to commit over the phone at the moment. That if I did not commit now there was no guarantee the deal would be available later, even when I asked for documentation they said I had to stay on the phone to receive, read, and commit or the deal would end. I accepted the increase, to now find out two months later they increased their rates for anyone not in contract. I explained again I didn't commit before because I was engaged to someone in the Army and now I can't commit to a contract because we are going to be living somewhere without Xfinity. I asked if a discount was available, they said there are discounts they are allowed to offer but not for my circumstances. The "escalation" representative told me if I had signed on originally under his name, I would have gotten out of my contract with the move, but there is nothing they could do for us at this point. The only deal I could get was for signing up for auto-pay which wouldn't start for 45 days (we're likely moving before that). My bill has now increased twice and my service has been worse than ever since I didn't "renew" in October. I would highly recommend going with anyone else if possible. read more

I've been dealing with Comcast customer service for over a week now on a billing issue for an account that was turned off a few months ago & the equipment returned at that time. I've spent hours on the phone with them but nothing has been resolved. Every time I call we start all over again on what is going on with the fraudulent charges on my bill & they end up recognizing that there was a mistake but no one can do anything about it & I'm either passed off to another department or get a promise that someone who can help will be calling me back, which no one has called me back. This whole experience has been very frustrating to say the least! I wouldn't recommend this provider to anyone if these types of mistakes can happen in the first place & at the very least be taken care of in a timely manner. I wish this would post without me having to give them one star because they don't even deserve that! read more

Basically Comcast is the Devil. They've got a virtual lock on downtown Charleston for cable which means they have the power, and the consumer has none. They'll tell you to expect them between 4-8 pm, and they'll show up at 2:30 when you're not around because you weren't expecting them until later. They'll tell you someone will be out on Saturday and then try to tell you there's no record of the appointment in their system when the tech fails to show up. But, you can't live without cable so you put up with it. Hey. Isn't a monopoly supposed to be illegal anyway? read more

Yes, monopolies are "supposed to be illegal." And they have a nice hold on not just the downtown area, but the naval weapons station in goose creek. When my husband got stationed here, I was really hoping I could transfer my Charter service because they are virtually nationwide. Nope. Not even AT&T or Road Runner. Ok... I have to submit to Comcast. The first time our cable guy is here, we get all of our extra channels, but no local channels, and we got better signal from our neighbor's internet than we did our own. I asked the guy for a wireless router and he puts in a wired one with our laptop sitting in the middle of our living room floor. Nice. Thanks buddy! The second time, he changes every single wire between our house and whatever's outside, and we get our local channels, but no extra channels. He was in our house for 4 hours. Then our internet kept coming in and out, randomly working when it felt like it. Calling comcast did nothing. I let them know I think it is absolutely ridiculous they have a contract with housing that we can only get comcast in base housing. (As a matter of fact, we can't WAIT to move into an apartment out in town mostly to get away from comcast!) We finally canceled our cable when without warning our bill went from 85 to 130 because our "special had run out." Sweet, thanks guys! So I return the box to the address they gave us, and they are no longer there. Apparently they moved, but I had to drive another 16 miles out of my way to return the box in North charleston. The rep kindly makes me aware that there is a location in Goose Creek after a few sighs. Maybe it's because she hadn't moved her big butt off her chair in a few days and all that talking made it hard to breathe. I told her it was closed and she tells me where the new one is. Gee, thanks lady, I don't plan on returning anyways. Oh, not that it's even a big deal because I'm not a jerk about insisting on discounts, but they have no military discount. They only allow comcast ON THE NAVAL BASE with no military discount? Really? Doesn't that just seem like bad customer service? That's like opening a mcdonald's in a retirement home and not giving them a senior citizen's coffee. Anyways. I can't wait to get rid of these jerks. Not one single good experience with them. read more

I'm totally disappointed with Comcast. I signed up online initially for cable then added internet later. Being environmentally conscious, I asked them to email my bills to me. Now I'm getting nasty phone calls from them about my overdue bill. Come to find out, they're now sending my bills to the comcast email address they set up for me but that I have never used. An no, I cannot change that online. Nor could the dip-sh*t service person I talked to on the phone. I asked to speak to his supervisor and wound up on perma-hold. I will tough it out with them until my house is built, then I'm going back to Dish. I had Dish in Nevada for years, the service was excellent and no, I never had to do any stupid dance for reception. read more

If you pay for a package of channels, including on demand, why does Xfinity turn around and charge you an additional fee to watch a show on demand that is included in your package? Its broadcast one night free as part of your package & the next day if you want to watch it on demand, its now an additional $4.99? Their response, its not up to us? Excuse me? Your service sucks and they lie to you about pricing and whats included. read more

How about when a service is going to get transferred it's actually done correctly. Had issues with that but best part is it wasn't explained that the current account I was using wasn't going to be the same account number with the same user login info. I've been loging in for the last few months and it showed credits on the account so thinking everything was good I'd leave it alone till the next month. Meanwhile today my service is interrupted for none payment and in order to fix my account info to integrate the new account with the old one I had to pay 89.00. I don't mind paying but it's the matter of the principle. Maybe you should evaluate the work ethic at Comcast/xfinity and make sure customers are being properly informed so they aren't inconvenienced with an unexpected 89.00 bill and told after the fact that there is a new account number created due to the original screw that was made by your company when the service was to be transferred originally. Ridiculous. Switching services seems justified. J Gallagher read more

They hooked up my cable two weeks ago. It now flickers in and out every minute or so. They cannot fix it over the phone and want to send a tech out and charge me for it!! Worst company ever. There needs to be competition for these guys because they are terrible. What will it take to get verizon fios over to Charleston??? read more

Amazing how deceptive this company is and how they are able to stay in business. This is a prime example of how not offering healthy competition in an area can lead to bad service and deceptive practices. Comcast began charging me for a box that is supposed to come free with the apartment. Thieperson gave me the wrong box (apparently I'm supposed to get a simpler one or something) and they realized it three months ago so rather than alert me that I had the wrong box, they just started charging me for it. But rather than let me trade in for the correct box and refund me the $40 they owe me, all they offered me was a free premium channel for three months. The lady on the phone just kept saying "she wished she could give me the box for free but she couldn't". I wasn't ASKING for the box for free - I'm happy to exchange - I'm asking for my money back! read more

I have the maximum package offered by xfinity for high definition television. I pay for all special channels and On Demand. On demand now charges for past episodes, double charging customers. They are charging $2.99 to $3.99 for this episodes. This is an atrocity and nothing short of theft. They will tell you it is the shows not them who demand payment and that is not true! I used to all of them for free already. Don't choose Xfinity unless you want to deal with them and usurious charges! The dish may have issues, but it is a no brainer here with Charleston Xfinity and what they are getting away with. In fact a petition should be signed and sent to the FCC. I give them 1 star and that is because I can't give them 0! read more

I would like to leave a review for Comcast. I haven't done this before, but I am so disappointed that here I am. We had internet though Comcast at a promotional rate for 6 months. Once that expired, they said we could keep the same monthly rate but we would need to have a cable box installed as well. So basically we would be getting internet and basic cable for the same price we were paying only for cable. They came on installed the Cable box on Monday. That night, I was flipping through the channels and was surprised at how many channels the basic cable package included. When suddenly, I came across 15 channels in a row of sexually explicit and pornographic images. I was appalled. I was so disgusted but then my disgust turned to anger when I thought how it could have easily been one of my children to stumble upon these channels. I call Comcast immediately to request that they remove these channels from our package. This started 72 hours of frustration. Countless hours of my time was spent on the phone as they tried to reset and reconfigure our package, all the while accusing me of trying to access these types of channels on PPV. My calls were dropped any time they transferred me to another department or agent. I had to call Comcast 37 times. 37 times!! Over and over they told me that I shouldn't have access to these channels, but I did. Twice they told me they were having some technical issues with their system and asked to call me back within 5-10 minutes. I never received a phone call. Multiple times I was told the problem would be fixed within the hour, but it never was. Ultimately I called to cancel our service because I was out of options. Of course the representative I spoke to asked if she could try to help fix the problem so that we wouldn't need to cancel. Needless to say, after 2 more hours on the phone and the issue still not being resolved, I was disconnected. My 38th call to Comcast was to cancel our internet and cable service completely. For YEARS I have been frustrated with their costumer service relations. I have had them double and triple charge us in the past, and any issue we've had always takes weeks to get resolved. I have wanted to take my business elsewhere and I finally am doing it. There is NO REASON that a basic cable package should include the Playboy channel or any other adult movie channels. It is an error on their part that NEVER should happen. It is completely unacceptable. Aside from the lack of service we experienced in getting the problem remedied. I am thrilled to no longer be a Comcast costumer. I am happy to take my business elsewhere and only hope that we will never need to support Comcast with our business ever again. 0 stars. read more

Absolutely useless. I had no choice but to get comcast when I moved into base housing on the Naval Weapons station. The installation was terrible at best. The technician just drilled a hole in my wall and stuck an obviously used cable through it and called it good enough, no fixture no bracket nothing, just a hole with an old cable. Then the "HD" picture was barely good enough to pass as that digital antenna crap. Needless to say I switched to Dish for Tv but I'm still stuck with comcast for internet. Now I am moving and trying to cancel my service and have been on hold long enough to get pissed off, get on here and write this review (45 min) and did I mention I haven't even been able to talk to a computer yet (let alone "steve" in India). If you have the option to get literally any other company as an ISP do it. read more

By far the worst customer service ever!!!!!! Internet out since Tuesday. Have been promised calls and been given case numbers they say are high priority yet nobody can come until Sunday!!! I can't understand the people who I'm speaking to on the phone and they are so scripted!!! Their guarantee is an absolute joke!!! Lucky for them they have the monopoly!! read more

They don't even deserve one star. I am dumping this service for my business as soon as possible.

I went to the North Charleston store and they were extremely nice and efficient. I have never had a bad experience there.

I had Comcast at multiple apartments, thinking it was the location & not the service provider, but BOY was I WRONG! The first apartment I had Comcast in, the internet & television continually cut off. I called technical support multiple times & no was was willing to admit the problem was on their end, until I threatened to cancel my service. 4, yes 4!! technicians later (& much accusations towards me) they found out my lines outside of the house had been struck by lightning. After I transferred this apartment's service, they still attempted to charge me for months of service despite having my new apartment's address & having returned my boxes only to get new ones. The customer support on the phone was less then helpful, and my account was sent to collections before they would admit they were the ones in error. At the second location I lived in with Comcast, my internet was terrible and I was getting about half of the speed I was paying for. When I confronted someone about these things, they tried to up-sell me to a package I had already been paying for. I cancelled that account & the, again, tried to bill me for service after everything had been turned in & I had received, and paid my "final statement" I will never again get Comcast, and would never, ever suggest it to anyone! read more

Xfinity has got to have the worst customer service ever. A technician was supposed to be at my house this morning between 8am and 11am. It is now 3:40pm, and they have yet to show up. I have been on the phone with their customer service department several times today, and they are the most uninformed, unapologetic, uninspired people I have ever dealt with who seem to go to great lengths to do anything but service their customers! ! UGH!!! read more

The customer service at this place is a joke. I called concerning a business invoice and was transferred at least four times and then reached a roadblock. Spoke with a very playful boy... yes boy named "Q". He seemed to find it amusing that I was not happy for being transferred 4 times and then he asked me for a 'pin' which he called it something else that was not the word 'pin' (he knew I didn't know what this was). He was amused, laughing, snickering on the phone and repeatedly apologizing but really wasn't sincere at all. He told me I could not get the copy of the invoice until I gave him the pin that I did not have. Mind you, I had to sign up for one on the first go round before being transferred the next three times. Apparently it will be mailed to me within 5 to 8 days. Now I don't have a bill (they have received payment already) and I cannot do my job for a simple two page document?????? This is absurd. I am looking another cable company. Comcast don't deserve any money and this boy obviously don't need a job acting disrespectful and nonchalant. No matter what have needed if it was residential or business, I have not received proper and courteous customer service from Comcast. Do yourself a favor.. Look elsewhere unless you want to be humiliated, tormented and belittled. From the looks of this page, no one else is happy either. Get it together Comcast!! You suck! I called back and received exceptional customer service from "Michael". He did not give me a hard time and emailed me the simple invoice. It took about 45 minutes in total for me to get the invoice. read more

Hello! Gotta let you know about crazy terrible customer service from Xfinity! I had to call about a billing problem that could not be fixed online. I've been a customer over a year, now I know dealing with their customer service on the phone is beyond horrible. Unbelievably time wasting. HEED THIS WARNING!!! If you have to call Comcast /Xfinity... There is one phone number, and the customer service agents are NOT trained to fix your problems. They will tell you they have done stuff to fix it, and they "promise" it is fixed, but they won't do what they say. Therefore they are TRAINED LIARS!!!!!. And customer service agents will make it crazy hard for you to get with a supervisor. Three times I was supposed to get a supervisor, once they hung up, and twice the supervisor never even picked up the phone. Over three phone hours logged, each time I was told similar wording, assured the problem was fixed, and promised it wouldn't happen again. It's been three billing cycles and it's still happening! They owe me money!  How does such a big company deliver their product, provide technical service, and have such crappy customer service. It just ain't right. Does anybody know a way to get through to Comcast to actually get a problem solved.  I plan to drop them in the future but until then how can I get my money back? As of this writing, I am again waiting on a "promise" that a refund will be made, and a "promise" that a credit has been applied to my account. read more

If I could give Comcast a negative 20 (-20) I certainly would. I'm so tired of the bad customer service, misleading promotions and horrible internet service. The only reason I stay with them is because they are the only one who service the apartment complex. Just recently received a blind phone call from their make-shift customer care center promoting their cable package that includes StreamPix. The reason I said make-shift is because I can hear everyone else talking in the call center except for the representative who was on the phone with me (way too loud and noisy). Anyway, I digressed from my point...After enjoying a great year of just having internet services and using Netflix (very inexpensive), we gave into the phone call and decided to accept the package since it was about $15 extra. The rep said this would include some local channels and StreamPix. StreamPix would give us thousands of movies, TV shows, etc to choose from. Since using Netflix, the preferred past-time was watching whole TV show series (Scandal, Blacklist, Prison Break...etc) The rep assured me that I would have thousands of TV shows to choose from as well. After receiving the cable box, we noticed that there were some movies but exactly 23 TV shows to choose from...and Scandal wasn't one of them, nor was Blacklist or Prison Break! I also found out that they cycle the shows every-so-often, and once they cycle through, you can't go back and watch them anymore. Comcast definitely lied about this StreamPiss, sorry StreamPix promotion (and no I'm not sorry). I had to reboot the box about 3 or 4 times and then it was still flaky at best. I will never choose another service from Comcast again...not even if it was FREE! Please don't buy their services!!!!!!! RUN!!!!!!! I hope this review will deter as many people as possible. Word-of-mouth can definitely work wonders...spread the bad word about Comcast! read more

Do not sign with this company, i had them for 6 months and i cancelled, fraudulent charges, really bad service. They always offer to fix it but then you will end up with extra charges and fees. If you want piece of mind , do not sing with this company. thanks read more

We need some free enterprise here. I have Comcast because I prefer to sattelite, but can NEVER get anyone on line. Just recorder messages. I'm on hold for my 2nd 15 minutes. The 1/5 star ratings should tell your management something. I think I'll go back to satellite. Comcast Charles should be assamed of them selves for such poor service. read more

I had Time Warner for 15 years and very occasional issues. I signed up for Comcast upon moving. I had a window for service from 12-2. At 1:43 they called and said the installer was running late. He finally got to my house at 7pm. Spent over an hour hooking up TV and internet... except he didn't hook up the internet and I had to call that night to had my router unblocked. Since then, EVERYDAY has been a service issue. Mostly with the picture pixalating and going in and out, sound going in and out and the lovely one, the box turning itself on at 2am, scaring the crap out of me. The next service call was for a 8-10am call... surprise, at 9:48 they called to say they were running late. Today, I got a bill due on the 28th for double the monthly fee, when my first bill isn't due until the 19th. Please explain that one? So I spent 30 minutes on hold with customer disservice and she said she couldn't explain that, but if I didn't pay the full amount, they would cut off my service. I replied, you do that every day for about an hour, so how would I know? Also, the internet service is total crap. Slow, goes out in the middle of something. I take classes online and have had it cut out in the middle of a test. That is fun, having to explain to your teacher why you need an extension because of horrible service. I am going to give Knowlogy a try... how much worse can they be?? read more

HORRIBLE!!! I wish I could give it a negative star rating. Worst customer service I have EVER had to deal with. The only reason I have to stay with them is because my apartment complex signed some deal with them keeping Comcast as the only internet option for us and boy do they treat you like that is the case. We come from a much bigger city that has several options of service keeping the market fair and competitive with both quality of and customer service. I never had complaints about Comcast in VA but since my last couple of years dealing with them in Charleston, I will NEVER use them again. I would pay more right now if it was an option to deal with a better company. I end up calling at least once a month because our service is not working or our bill has stuff they have wrongfully added on (i.e. charging me for my router rental when it's mine, my bill changing without notice to a higher rate $60 from $30 for the slowest internet I've ever had, and it goes on, the latest $3 electronic fee - what does that mean?) Everyone you speak with when you do finally get through because they haven't hung up on you (say that you are willing to take the survey at the beginning of the call & it seems to help with that problem), sound like they hate their lives and have the worst attitudes as well as not helpful at all, all they can say is what they can read from the script and try to pass you off to the next person - AKA hang up on you. If they treat their employees as bad as their customers I guess I can't blame them. When I call now, I request to go to a call center outside of SC area because SC service is the worst to talk to, not that they are much better but still not as bad. I just downgraded my internet (didn't know there could be anything slower but Comcast doesn't let you down for option of poor quality) to get back to the $30 rate but that will not take place until the next billing cycle - "You still have to pay for the $60 service for that bill because you were out of the promo rate even though you didn't know that until we sent you the bill." REALLY? But they were so nice to note in that bill that they are now charging $9.50 (32%) late fee if you are a day late - LOL ARE YOU SERIOUS? My $165 phone bill doesn't even charge that. We signed up for Direct TV for our TV service because Comcast was so horrible to deal with and Direct TV has been absolutely wonderful compared to Comcast. We can't wait to move so we can use ANY other internet service too. I only wish horrible things for this company. read more

Comcast has the worst customer service of anyone I know. I was promised a $200 gift card when I signed up for their service....in March 2013. It is now Jan 2014, and after no fewer than 10 phone calls (not including the calls where their computer cut me off after waiting on the phone for over 5 minutes), and having been told each time that everything would be fixed and I would receive the card, I still have nothing except an annoying feeling that I am dealing with a company that has no competitors and no incentive to provide good service. I wish I could give them zero stars. read more

Comcast/xfinity has provided awful service for both our internet and cable. We have had multiple guarantees fall through and nothing offered for the inconvenience. Stay away from these providers as best you can. read more

Their 300 GB limit is horrible. They have zero plans that allow for more. Never had an issue with Verizon Fios. Very dissatisfied with company's nearsighted policy. Advertising for increase use and speed, then their data plan does not support it. Seems to be contradictory to messaging. They do not deliver and if another competitor becomes available...I am out! read more

I agree with others who gave Comcast/Xfinity a negative rating. Their customer service is the worst I've ever experienced and their equipment is terrible. They will not work with their customers to provide them with a plan that works best for them. I dumped them and went with another local provider that provides excellent customer service and provided a TV/internet package that is just right for what I want. If you can help it, don't waste your time and money with Xfinity. They are pathetic! read more

Worse than 3rd world country. Internet and cable stopped working - after hours on the phone (literally) three internet and TV-less days later a tech came out and told me the last tech in the area forgot to reconnect my cable line at the junction box he was working in. Also have to pay an extra $35 or else you run over your "limit" on bandwidth - yes, on HOME INTERNET! read more

After sitting on the phone for a total of THREE HOURS today, I was told as a customer of over 5 years that it would take three weeks to drop a line to connect internet service located literally 10 feet away across a sidewalk and that installing a temporary line (which they LITERALLY did two days ago for my neighborhood) was not possible for "safety reasons." Then, incredibly, after I asked whether I could get access to one of their touted hot spots as I now have to work from home due to Covid-19 restrictions, they told me that would also have to wait three weeks so they could activate my account when they allegedly will be dropping the line. Explain to me why I cannot get access to a hot spot without my internet being connected... what exactly is the purpose of a hot spot if not being able to use it AWAY from the exorbitantly expensive internet I was forced to purchase from Comcast?!? If I could sell a kidney to get ANY OTHER PROVIDER, I WOULD! I hate this company. read more

Their service was horrible. My internet would go down periodically at my last address. When I had to move houses to a new neighborhood I reported to them of new address. After I moved they informed they didn't have service in this new area (2 miles down the road). They charged me $50 because they said I breached the contract by cutting service with them. But, it's not my fault they don't have service available at my new location!! That is garbage!! So I went with Spectrum which has much better Wifi. You owe me money Xfinity!! read more

Countless billing errors. 3 times no-show and no-call on service appointments. Minimum 30 minutes of hold to talk to somebody. Extremely frustrating company to use. read more

Tom Karinshak & Brian Roberts.... would you waste your time doing business with a company who does not resolve simple DVR cable issues, have to call them back 10 times in the space of 2 weeks, keeps you on the line for hours, re-boot your device for hours, transfers you to other depts who don't know what's going on because your systems are not synced together & are NOT technologically advanced? Then your answer would be no... because your time is valuable i assume & so is mine! I have been a loyal customer of Comcast for over 7 years, but not anymore because you have failed as president of your company. Could you please get out of your chair & fix your company... or is this a case of bigger is not better when you don't develop a cohesive company with smart people & smart systems working for you? I wish i could bill YOU my hourly rate for the 22 hours i have wasted on the phone & in the Comcast business office working on a DVR problem still not resolved! You are now getting into the Home Security business & you have not even mastered the cable business... SCARY thought! read more

Seriously. This company is the reason why you should never sign a contract. I mean, can I just get a bill for services that I signed up for? I mean, a consistent $ amount each month. Thats all Im asking for. read more

Don't chose Xfinity for internet service in the Mount Pleasant / Charleston South Carolina area!!! I have been working with Xfinity for Internet service for the last 9 days. I have spoken with them nearly every evening. They keep transferring me and/or asking me to reboot my modem (which is brand new). Then they tell me to "wait" 24 hours for their system to reload/update. I have literally spoken with 8 people and spent over 6 hours on the phone this week to try and resolve my issue. Unfortunately I still don't have internet service?!? How is this possible? Then they offered to send out a service technician, but it would cost me an additional $60?!? I told them I simply wanted to cancel my service, (which had NEVER worked), and they told me I would need to call back tomorrow to do so?!?! Don't choose Xfinity/Comcast, they are completely incompetent. read more

Never cease to amaze me at how awful their customer service is. All they want to do is try to unplug/replug, send signal. Went through this 4 times!!! Finally after insisting a technician be sent, soonest available appointment was in 4 days.....what?!?! Promised that I'll get a call to try to expedite...no call for almost 24 hours, then they call while I'm at work with clients and couldn't answer. Did not leave message. When I followed up was told that expedite option was not available since I did not answer the call. Ridiculous....but even more ridiculous is that they have a monopoly so don't have to improve. Only gave them a 1 star because ZERO isn't an option. read more

UPDATE as of 10/29/13: I have had many issues with their new X1 DVR. They have had arrogant techs out here and have swapped out at lease 10 of their X1 boxes only to learn they had the wrong rate code in my account! Can you believe their technical manager accused me of changing the rate codes! How do I have access to their billing system???? They have dirtied my carpets, damaged my ceiling while installing lines in the attic, broke through and ripped the drywall face when installing a line and they ruined the outside cable box which is now hanging halfway off the house. No3w I have another X1 DVR and guess what....looks like they once again have the wrong rate code on my account because the box won't record!!!!! read more

So, this review is not specifically for Comcast charleston but for Comcast Xfinity in general. I have spoken to two representatives now and both were actually extremely rude. After asking the first if there were any cheaper options because I was on a tight budget he said that he was surprised because most people can afford to spend upwards of $50 a month on cable or internet. This is very untrue, there are families that can't afford to put food on the table and clothes on their backs and hard working people with respect let jobs that can't do this. Very insensitive. He then preceded to talk about how I could not live with out cable or internet. The second representative was over the chat box online he didn't answer any questions and when he decided he didn't want to talk to me anymore he exited out of the chat with a quick good bye. Too fast for me to email the rude interaction over transcript. If you have another option use it. This place has some of the worst customer service I have ever encountered and I spent years working in the service industry myself so I know. read more

Comcast unfortunately, was the only cable provider allowed within my apartment complex. It is our opinion that, Comcast is a terrible business solely built for financial gain. Not only are their products ridiculously priced, the services are not held to the standards they advertise. The customer service Comcast provides is the most upsetting to me. Due to this fact, it hasn't been a complete month with service, we are considering simply getting rid of cable all together. It is my hopes, that by sharing my opinion someone within corporate will consider the daily business processes and market more towards the needs of consumers. It is a shame that the cost of my cable provider equals to 20% of the market rent that I pay. I continue to give Comcast a chance, and yet each time they disappoint. read more

Horrible horrible.....I've had to make so many calls because of their errors. I don't have a lot of options as far as internet and cable so I'm kind of stuck. read more