Xfinity does not deserve to be in business. Surprise billing amounts are outrageous. It is almost impossible to speak with a live human. Their chat box is useless and annoying. Worst Internet company ever. I wish we had spectrum out here. read more

Missy needed to add channels to one of her rentals, so we drove to Knoxville to make changes face to face. We didn't wait long, and Todd Lambert took care of us. He saved us money AND added channels for the cabin! He also gave us paper copies to use in the cabin. Since we were in the store, and we were with such a reliable, pleasant representative, Missy asked about her other rentals. Again, he looked into each account and either kept each cabin as is since it had the best package, or changed the package to save her money. The store is clean and bright. Our representative was a ten in all categories, and Husband did not mind waiting for us in a comfortable chair, reading news stories on his phone. read more

XFINITY - Inside - Internet Service Providers Near Me

See all

worst internet experience ever for almost a year now we dont get service for more than 10 minutes and have contacted them several times and they finally sent someone to fix it and now it's worse than before!! go somewhere else read more

This is my second time with Xfinity. once for 5 years before covid, then canceling because they started charging extra without telling us. Now im canceling them after 3 weeks because i fat fingered two numbers on my bank account. Without the ACH discounts they are twice the orice as everyone. Customer service says i cant have ACH for 6 months for a little error. read more

Where do I begin! Actually no stars would be proper. We never had problems with Charter cable when we lived in Dandridge. But they do not come here, only this company. Poor customer service and over all, terrible. We took it all out, and have Netflix and an antenna. Save so much! Listen more to music. The head ache, over priced BS is gone! read more

My brother lives in an apartment where the only option for internet and cable service is this company. The packages they offer are so pieced out that to get just some primary channels you have to buy extra packages. I recommend they put the most watched and asked-for channels in their primary lineup and stop gauging customers. Getting a live human being on the line is nearly impossible. Their website only offers their Xfinity Assistant which sucks bad. My questions were way too complex for it. The options they gave me to talk with a live option also did not match my needs for talking with them. I finally had to look at my statement to find a phone number to call them, but I got the same runaround and they tried to direct me to the Xfinity Assistant. It has taken me two days of trying to get through to a live "executive account agent". I feel sorry for these guys because by the time you get through to talking to them, you are so pissed off they have to take the flack and it is not their fault. I imagine this company has a very hard time holding on to good employees. I am on the phone right now with a representative who is quoting me information that is different from their website quotes. I manage this account on my brother's behalf because he has disabilities and lives in low-income housing where his ONLY option for internet and cable is Xfinity - the most expensive option out there. What kind of racket is this? Now, I can't even access their website because it gives me the "Oops something went wrong" message. Luckily, I don't use Xfinity, so my internet is very good, so I am sure the issue is with their website. I usually try to offer solutions to companies when I come up against problems in dealing with them, but in this situation, I have no ideas for them. I will have to contact my elected representative. That is exactly what I will do when I am done with this call that has so far lasted 45 minutes with no solution. I have asked to speak to a supervisor and so expect that will likely take another hour. The account representative was just as pleasant as she could be and I feel sorry for her that she has to take all the flack for her company's missteps. I hope her supervisor has more authority to help me. Ok I talked to Lauren from "Leadership". She was also no help and just repeated to me all the things the "account executive" said. She told me that the only way I can downgrade my service to the minimum is to CALL THEM BACK!!! If II wanted to add services and pay them more money, then I can do that all on my lonesome on their website that does not work!!!! I pointed out this is not very customer-friendly and only gives them a chance to try to "sell" me more service I do not need or want. Her response was "well this is a for profit business after all". I said you would have no business if you didn't have customers like me and that my disabled brother living in low-income housing has NO OTHER CHOICE but Xfinity for-profit company to get the vital internet services he needs. It is his only social outlet!!! This is not acceptable. I am glad to talk to anyone who would like to bring a class action suit against this company!!! read more

Internet in Harriman, TN is always intermittent on whether it works or not. I constantly have outages either due to lines/equipment down, or "upgrades". I have contacted Xfinity numerous times about this and they just read a script to me. It works great when it works, but I'm over it. Going to look for a provider who is more reliable, if that even exists anymore. read more

Seriously, who is up for a class-action lawsuit? I want to take Xfinity down. I want them to go bankrupt, their poor employees to find a job with a better company, and better companies to come to the region in place of their local monopoly. So my story...: My mom was a customer, and was murdered, so I had to close her account with them. I went into a physical location while I was in the area after everything had just happened, got the service cut, and was told very sincerely by the employee who was working with me not to worry about bringing in the equipment. I think he was being sympathetic, and was actually representing the company positively. However, months later, the company sent a bill for nearly $400 about the account being delinquent, so I called about it. The automated system already had me angry because I kept saying that I needed to talk to a person, as I don't have the account number and all that, and it would say that it would get me to an agent, but first needed information that I didn't have. After wrestling with the automated system for a long time, I finally got an agent. The agent was insistent that even if I was told that I didn't need to bring the equipment in, and even though I don't even live on the same continent (I'm in the military), I have to bring the equipment in or pay. While I understand wanting equipment back, when I was told that I didn't have to bring it in, with how much I was having to deal with at the time, I accepted the kindness. Corporate later deciding to make issue with it after-the-fact is what I find extremely dissatisfactory, and even offensive, given the circumstances. Xfinity doesn't deserve to exist as a business. read more

Comcast suspended my services and continue to charge me monthly. I cant get a HUMAN on the phone/app. Im done No longer a customer!! read more

The people in this location looked and acted like zombies. No one smiled, no one welcomed myself or the other five customers in, and two of the employees were just standing around not doing anything when they could've been helping customers. My girlfriend had to help another customer use the kiosk to pay their bill. They had no idea how to use the machine and the employee standing around not doing anything, wouldn't help them. read more

Xfinity has and will always be the WORST service I've EVER had... I recently moved into a new apartment and had to provide my own internet.. so they signed me up for something that would just connect to my smart TVs and I've never had sooooo many problems as I've had I'm not even the last month.. the internet CONSTANTLY cuts out and will not connect to my TV even with an Ethernet cable connected. I'm really contemplating paying the $110 fee to disconnect my service and just cancel it altogether. So three words of advice for anyone thinking Xfinity DONT DO IT! read more

Just the absolute worst and xfinity doesn't give a fuck...when another company offers service in my area, I will run over the xfinity box several time with my car and return it... read more

They are the worst. Terrible customer service. Internet out going on 3 days. You can't get anyone on the phone. Unless you have no choice DO NOT USE XFINITY COMCAST. Useless. Completely useless. One star only because you can't post without it. Should be zero. Well several hours later. Update is xfinity is the absolute worst company. Still have outage no internet. Cannot get anyone to talk to. Thing is they just don't care. The company motto is screw the customer. Calling Morgan and Morgan tomorrow about class action lawsuit against xfinity. read more

Still no resolve with the audio issue. I have written several emails to Comcast, and the customer service specialists all send the same 1 or 2 scripted responses. Feel like I'm going round in circles. The 4th technician apparently arrived and did some "work" outside, yet I did not have any communication with him/her. I took off work an hour early to be home to let the tech in. Never heard the doorbell ring or a knock on the door. Wish there were another reputable cable service around. Let me know if there is. May switch to Direct TV. read more

The automated calling system is the worst possible excuse for customer service that I have ever experienced. There is no possible I will ever use Comcast in the future!!! read more

I have had Comcast/xfinity since 1988. It has become a business that cares nothing about the customer they serve. I went to FCC and was given a credit for equipment I never ordered and was charged for and illegal billing practices. Now they are billing me for past due amounts that have no bases. They suspend your service, make no adjustment to bill when you have no service, don't honor the arrangements made. When you happen to get an actual person in customer service they are flippant and unprofessional. I'm leaving, don't need a company that does not value the customer. read more

We had xfinity installed 10-15-2020 and have been overcharged since. We still can't get customer service to fix our bill or service. They say the account is not ours but we have to pay the bill. We can't even log into our account. because we don't own it and the security code they send go to a different phone number. you should use a different company . in fact system was down and they billed us 110.00 to fix their mistake. what a great company what till you try to fix something Dick read more

Worst media company in the industry. If your of the misfortune of having only one option, buy an antenna or a stream box!

This company deserves no stars. They are by far the worst internet provider I have ever had. If you're searching reviews to find service compatible for virtual learning do not choose this company. I don't know how they are still in business. I hate this service. HATE. The service is spotty, they only allow so much data usage and then charge you for going over so good luck virtual learners not going over the data and they charge $110 to discontinue service. I have never dealt with such a terrible provider. When my rental lease is up I'm moving & a big part of my decision is because I despise xfinity so much. read more

I have never been more agitated with a company. The contract states that we are able to use the company Modem and pay monthly for it, or we are able to use our own. We were able to use our own modem for a year before we started having problems with it. We had technician after technician out to look at brand new modems after brand new modems, and the same answer kept arising.." your modem must be bad because our company modem works" ( we bought brand new modems that the technician said would work with our service) We were charged $70 everytime someone came out to check it and give us the same answer. We have been dealing with this situation for months, spending hours in the phone with customer service... and no one could help solve the problem. They eventually told us "In a perfect world you could use your own Modem, but we can't figure out the problem, so I guess you all will have to use ours." We finally decided to try one last time to see if we could find a technician who could help figure out the problem, and he fixed it. It was a simple problem of the down stream strength. If anyone has the opportunity to use any other company than Xfinity I highly recommend saving yourself some extreme aggravation, and do not use this company. Update: they actually didn't fix I it. Our internet stopped working the next day. My husband spent several hours on the phone with them and scheduled an additional appointment and then when they never showed up we called and the appointment was never put in their system... read more

This is a crap company. One of a growing number who bury their phone number deep within their website so that you can't call them. And when you do finally find it, you get to deal with robots asking you the same question over and over for half an hour. Then when you finally reach someone, it's "Chris" in Bangladesh, who took a 3-hour English class before starting his career. Companies like this will thankfully go away as legitimate competition comes along. read more

If you have a choice with cable companies go with Sprectem. Xfinity is the worst cable company I have ever had to deal with. Service goes down all the time and Xfinity leaves you hangin. i pay for the 1200 and I am only getting 900 and the internet is slow. Xfinity also does not tell that that you are being billed $30.00 a month for a land line either. STAY AWAY from these crooks read more

This company has improved over the years I had the misfortune to have them for an internet company and ONLY because no other provider was available. They are dishonest, disrespectful, outsource most of their Customer Service agents and I use the term loosely, I truly hope that the saying "What goes around comes around" applies to the President and CEO and Owner and the rest of the crew that does there best to try to screw you out of money and have you constantly call them up on a regular basis to dispute a wrongful charge or when service is out (which is often), they don't even give you a live person to talk to to find out what the frig the problem is. All and all, I hope for the day some internet provider comes in and allows all of us dissatisfied customers to get service elsewhere. Then the company would surely go out of business. As frugal as I have to be raising two children, I would give up one lunch a week to be able to have a decent company that doesn't lie, cheat and try to steal extra money with bogus charges. read more

I had to change the modem at my father-in-laws assisted living and was having problems with the process. The store manager named Chad was able to contact the service center, have one of his representatives work with me and get a tech scheduled. Chad was OUTSTANDING!!! We also have had great experience with one of the reps in the store named Believe (different name to be sure). But he is great to work with also. Steve S. Knoxville, TN read more

I'm sure the physical location here has fine people. This is in regard to the service. It is constantly down or not functional for entire day stretches. When you call, you get the run around from an automated machine. I should switch service. Wait...there's no other option in my area. Well...I need the internet at my house...guess I'll continue to get bent over a barrel. I hate you, xfinity. You're the worst. read more

I had to change the account from my dad's name to my name because he passed away, and his bill was also outrageous. So I took all the old boxes to the closest location and returned them. I thought everything went fine they got ALL my info ect and gave me new boxes. However, when I got home it didn't work. So I called tech support and was on the phone approximately 5 hours with them. The next day went back, and spoke with someone else and thought it was taken care of then. When I got home, I tried hooking it up again and was able to hook up the Internet, but was unable to hook up the cable. So I called tech-support again , and again I was on the phone approximately five hours. And even though I had the Internet working somehow they did something to turn the Internet off and mess everything up again during those two days they probably made me 5 to 6 accounts, and none of them worked. When I went back the second day, I was quoted a price of $196. But not when I was speaking with tech-support, they quoted me a minimum price of $248 and finally got it down to $206 and then transferred me to another person who is able to get it down to $203 because we could not figure out how to get the price that the salesman had gave me at the store, and they still could not get it to work. So they set up a technician to come and install everything. When the technician came out, there was nothing really wrong except he replaced a few coax cable ends and just took the boxes around and then did some stuff on his computer andl, I was without cable and Internet for a minimum of six days trying to get this situated. All because the light off could not figure out how to transfer the account from my dad's name to my name. I have never been so frustrated with a company in my life. The one good thing about it all was Matthew at the Comcast store. He was very helpful and very knowledgeable about everything I was trying to do and help me with everything. Dealing with them was the most miserable experience ever. Now I have to pay the installation person be of $100. When I could have very easily have hooked it up by myself, because all I did was unscrew the coax cables and unplug the power supply. Then leave and come straight back home with the new boxes and it wouldn't work. I owe because they left it in my dad's name and not putting it in my name. The electric company was 1000 times easier to deal with than this. They changed it over without any paperwork documentation or seeing anything else able to do it over the phone call read more

This may be the 3rd ring of hell. I drove 20 mins to this location to find what I thought was a short line. There were only about 5-6 people ahead of me and a man with a clipboard directed me to the appropriate equipment line as soon as I walked in the door. I figured dropping equipment and paying my last bill would be a wait, but not ridiculous. 40 minutes later, I'm still waiting after watching the "pay only" line move very quickly. Finally Mr. Clipboard directed me to a newly opened desk that could take my equipment. Once my equipment was processed and I ask to pay my bill I was told to stand in the now slow moving "pay only" line. I waited there an additional 20 mins to pay a $30 bill. Yeah, I was pissed!!!! The reps are okay, but the lines moved entirely too slow. The man with the clipboard directing where to go could have been moved to a window. I could have read where to go on a sign. read more

Allow me to put a damper on the "excellent service" some people claim to have gotten. The facility itself is excellent. My own experience with the service was unsatisfactory. I had signed up for the Triple Play package after inquiring about the "total cost" of the package including ALL taxes and ALL fees. The amount quoted was totally incorrect. Was I being deliberately lied to? My first billing showed that the actual cost of the Triple Play package was $21 more than what was quoted to me. Buyer beware! read more

Our internet goes on and off all day long and they were supposed to come out and check it but noone even showed up! Worst internet service I have ever had. Very unhappy and probably going to switch to something else. read more

Just awful company. I mean really. Terrible service, constant problems, days to fix anything, no reimbursement for time down, never the speed you pay for. If it's an option in your area, go with literally anyone else. All theses guys will give you is a joke of a connection and endless headaches. read more

Absolutely horrible price hikes. once wow! And at&t fiber is laid everywhere they won't be able to get away with it. Absurd that after years of being a customer they continue to raise rates instead of rewarding. I'll see you later the min service is available from someone else. Horrible business. read more

Absolutely hating my xfinity service. I have had a problem with xfinity customer service several times in regards to my cable and internet. They cant even get a service technician out here earlier than a week! I work from home and have to have my internet connection. On reviewing my cable box outside the house I notice that my connection wire was unplug and left outside the box upon speaking with a neighbor an xfinity technician was there to help try and fix hers but came to my box and unplug my wires to put hers in mine what?!!! thats crazy!!!! im so pissed with the whole situation and because of what he did I have to wait a week before anyone can come to look at it I've been with this company a year and 9 month and have had trouble ever since I recommend this service to noone. read more

I had a cable box in bedroom and DVR in living room. The one in bedroom had on demand a favorite list and all the channels that DVR had. It started turning itself on and off so they sent a new one. It took a week to activate. It doesn't have on demand, favorite channel list and doesn't have all the channels that DVR does. The one it replaced was 10 years old. This one is brand new and it sucks. I can't start watching in living room and go into bedroom to finish watching because usually box in bedroom doesn't get the channel I was watching. read more

This is the worst freaking cable company ever! I have been a loyal customer for well over 15yrs. I setup a transfer of services where I can just take my current equipment to new home and do a simple install. NOPE! The lady at Xfinity store off Kingston Pike didn't set it up correctly for transfer of services, so i had to call CS. They schedule my appointment a week out for someone to come out. When he arrived, couldn't figure out how to connect the lines and kept asking me if prior owner had Comcast. I said "yes" numerous times as if he didn't believe me. Very condescending attitude he had. He called his service department to have someone else come out and a few days later. Well I called CS to confirm appointment for today which was between 8-10am. I called CS to ask where the tech is and they said "we don't have anyone scheduled today". Are flipping kidding me. They then ask if a week latter would work. Forget this company! I quit, going to direct tv read more

I would give this company less than one star if I could. Their customer service, especially when it comes to the billing and "solutions" departments are the worst I have ever encountered. I called to cancel services after about the fourth time of them "losing" my payment. Of course each time I had to contact my bank and prove I had made the payment. Each time they charged me late fees which they never credited nor did they credit me for my time and inconvenience or for the day that I did not have service. Which is how I found out they did not receive my payment as my bank statement showed it posted. They offered to lower my bill so I stated with them. BIG MISTAKE. Three months later I found out that the offer they made was dependent on me signing up for paperless billing so they could hide their mistakes. When I called to request my rate lowered back to the agreed upon rate to keep my services I was told they could do nothing about it. When asked to take a survey that wanted to know if i would recommend them to a friend. I wouldn't recommend them to an enemy! If you have another option, take it. If you don't, I'm sorry, keep on top of them, they sure don't care about you or doing their job. read more

One of the absolute worst companies I've ever dealt with. One issue after another and terrible customer service. Was told once that someone would come out for service and they didn't show. I finally canceled cableto keep internet and they charge me more all of the sudden. Returned cable boxes, but they didn't refund my money. The list goes on and on. read more

If there was a way to give less that 1 star I would. First of all, I work remotely. Dropped service over 20+ times a day. And not one day.. EVERY day. Lots of lag time. Matter of fact at one point back in the fall I had to leave the house and go to my parents in order to work for an entire week because I had ZERO service for 3 days prior. So taking a entire vacation day to travel back 4 hours to my parents in order to work, was not acceptable. But try telling one of these clowns this story.. But nobody cares. All they want is the dollars. Another vacation day and travel 4 hours back after it was supposedly fixed.. all ended up still dropping on average of 15+ times a day. So.. now I have to move because of COVID, there is no Xfinity service in my new area.. and guess what happens?? I have to pay an early termination fee. Maybe I should charge them for my vacation day and 8 hours of travel so just I could work because their equipment failed. read more

My tv is always freezing turning off and not working my wifi barley works it's always cutting off and on it will never load anything

This service was less than adequate. Upon trying to cancel, we were informed that we had signed a contract for a year even though the deal was not advertised as having a term agreement. We were made to pay a cancelation fee as well as having to pay for our service for the month that we tried to cancel. This company was dishonest in their advertising and sneaky in their business. We would not recommend Xfinity to anyone. read more

I'm giving a 1 because there is not a 0. This is the most disorganized excuse for a business I have ever dealt with. They keep shifting me to other departments, none of which knows what the other is doing. I'm embarrassed for them they are so bad. read more