About 3 months ago we changed our internet, phone, and TV to Comcast and we have been disappointed and sorry ever since. We have been on the phone numerous times about the TV reception outage and had the technicians out to the house twice: once for all channels being pixeled and not viewable. Today all services have been out for over 24 hours. I called Customer support first, they said we have "an outage in your area" absolutly no other details, "should be fixed soon". When is soon? that was 23 hours ago. Today I called the local number and refused to be forwarded to "Customer Service" and they said they would have a tech call to set up a visit to the house. No phone call yet. When our phone doesn't work, neither does our home alarm. We made a terriable mistake to have all these services with them and we will be changing that ASAP. Just want to warn anyone else who might think how convenient it would be to have one bill. Don't! it's not worth the hassel and possibly the danger if you have medical or security reasons for which you needed your phone. read more

If I could give this company less than one star on a review I would. WORST experience with a cable company ever, and I have lived in six different states. I was told I could receive service at my address, I picked up the equipment, finally a tech came out to install it, and I found out service was not available at my address. The tech said he would come back the next day to fix the problem. No one came and I was not called. I called the company and found out they needed to apply with the city for a pole to install a wire. Then, I didn't hear anything back for two weeks. Still no service three weeks later. I finally went to return the equipment to the office. The hours listed on the internet do not match the store hours, they close at 6 p.m., not 8 p.m. After returning all the equipment and being told the charges would be taken care of, I received a letter from equipment recovery services two weeks later saying that I needed to call because I owe money. Wait times for calling have lasted up to 25 minutes just to talk to someone. When I was told they credited the account (twice), they suggested I call back the next day to verify that the charges had been removed. What a complete headache!! I never received service, didn't receive calls back, was charged for equipment I returned, and then expected to spend my time fixing the problem. Talk about poor customer service. You couldn't have a worse advertisment for this company...maybe the competition is paying the employees to sabotage comcast, I can't think of any other way you would allow so many problems to consistently exist. Avoid Comcast if at all possible!! read more

Xfinity/Comcast is the worst! My bills have steadily increased, without warning over the nearly two years that I've had service. I had a promotional period of pricing for the first year, but ever since then, my bill becomes about $25 more expensive every 2-3 months. The customer service is a joke. They told me that my bill went up because of the end of a promotional rate, but the timing for it doesn't at all match up with the increases. And it hasn't been steady in the time that they claimed was the second promotional period. And to make it worse, they tried to sell me on other products and upgrades in the middle of the conversation about why my bill keeps going up. Unfortunately, there is not another reliable ISP where I live, and as I work from home, I have to have reliable internet. The internet service is actually great, I've never had any problems, and the tv has been mostly fine. But the pricing and customer service are enough to make me tell anyone that will listen that they should run like hell away from Xfinity/Comcast unless they have no other options. read more

My experience with Comcast has overall been pretty good, but I think I got lucky with the technician I was given. Justin, the tech, He really knew his stuff and he went the extra mile to make sure we had the best internet and cable signal possible. We started having a problem around 12/29/15. Our internet and cable was completely going out at night right around 7pm and would not come back until around 7am. This happened for 5 days before I determined that it was nothing we could fix on our own and it was not going to correct itself. My only complaint had to do with Comcast's setup of communication between their call center and tech support. They hardly communicate at all so you have to explain and lay everything out again and it also effects when to expect the technician to arrive. They gave me about a 3 hour window of times they could arrive. Justin arrived right in between. Once he arrived he first listened to everything I had to say, rather than jumping right into it, and watched the videos I recorded of my equipment failing, which from there he was able to pinpoint the problem almost immediately. He went outside to run a test on the line and found that we were receiving about 3 times the amount of signal we should be getting and it was being amplified once the temperature dropped. This extreme signal was causing all of our equipment to overload and shutdown. He then put in a work order to have someone adjust the signal, which that person arrived a couple hours later and fixed the problem. Even after figuring out the problem and making arrangements to fix it he could have easily just left, but instead he went back into my home and replaced all of cable outlets that were painted over by the previous owner. This really impressed me and it showed that he cared about what he was doing, so thank you again Justin. Overall it was a pleasant experience, but I hope nothing ever goes bad again in the future. The hardest part is just convincing the initial Indian call center person that the problem is not caused by your modem, because they love blaming the modem. read more

i know there are alot of issues with xfinity...i had been pulling my hair out since 2011 until this past yr...yes there is a silver lining with xfinity....i have since worked with a totally HONEST CARING xfinity rep...whom has gone waaayy beyond the call of her job...she set me up with internet and basic cable with hbo an streampix for 49. a yr...had the equipement mailed to me...then week after i recieved a pkg via ups....opened it up and was a gift basket for relaxing bath products to use and a 10. gift card from this company...and a greatful representive who had been working with me ever since....when i email xfinity..i also put in header i will only respond and talk with miss marie and nobody else....and she calls me as soon as she is back on the job.....after all the hair pulling screaming an cursing them.....my hair growing back and my sanity is back.....LOL.....nah its great i found her... read more