This story starts in March of 2019. At&t offered 1 GB internet service, I was excited about it. I…read morecall and request the service, they say the infrastructure is not completed but they can run the cable to my house while they wait, I say cool let's get it done. They installed the fiber optic cable and my internet speeds were blazing. The contractor comes out to install the infrastructure and they hit a snag, leave their equipment in the street to return the next day, unfortunately I wake the next morning and there is a flood in my yard. I didn't think much about it until my wife text me about how much water was flowing through the yard. I call central Arkansas water and they find their water service had been damaged by the contractor who came out to put in the infrastructure for the at&t fiberoptic pedestals. They dig a hole the size of a small swimming pool and take 12 hours to fix the issue. Unfortunately it would seem that they failed to come back and install the rest of the PVC that would be used to run the fiber under my driveway. Fast forward seven months and the fiber is still running along the ground and my neighbor is out cutting her grass and when she uses her weed eater cuts the cable in half. It takes at&t three days to fix this issue. They move the cable down towards my house to a closer pedestal but it's still above ground running over people's driveways and through their yard. Fast forward another three months and here we are today, cable still above ground, at times literally running through people's yards and drive ways, still very much vulnerable to being cut at any time and at&t keeps sending technicians out who leave unable to bury the wire because there is no PVC under ground to run the cable through. I call their buried wire center again and it's the same old run around. We're escalating to a third level manager and we'll have the contractor call you. I'm not really holding out any hope but we'll see what they do this time. Slightly frustrated with the lack of caring from At&t and their employees. Moral if this story, you might want to go with a different internet carrier because my reviews of At&t would have negative marks. Photos and video provided for verification.

Never setup an auto draft with this company. After canceling service, they didn't withdraw anything…read morefrom my account the month after I canceled service, but they did each month afterwards. One of their customer service representatives asked me why didn't I tell them to cancel my auto draft as well. After I brought to their attention how much they owed me, they sent me to a collection agency stating that I owed them $85.01. They owed me $424.64. YOU WILL NOT BE ABLE TO SPEAK TO ANYONE IN THE UNITED STATES.

I am very pleased with the customer service provided to me by Comcast Xfinity in Little Rock…read more People keep telling me to cut the cable and just stream my programs. I tried this with Verizon Home services for my home television and internet provider. It was a horrible and stressful experience. They promised many things, but did not come through on any. For me, it is worth the extra money to know that I will receive excellent and quick customer service in my home to keep things running well and smoothly. An expert Xfinity technician will come to my home and help me whenever I request one. This is very helpful to me.

Expensive but lots of channels to watch very good selection to choose between…read more Happy with thevservice

If you like being put on hold perpetually, Verizon is your service provider…read more I have been on hold now for 10 minutes and this is after I told them I just need to complete a purchase.

Great customer service yesterday. I ordered a Fitbit 3 online and after two weeks it stopped…read moreworking. Preston and Clarence, w/out any hesitation or hassle replaced it with a Fitbit 4. They were very nice and professional as well. Thumbs up!

Superior Satellite Services is the best choice, I've made! The extra level of customer service,…read moreknowledgeable staff and great products! We are happy

Anthony was awesome, he knows just as much about satellite as he does about Cable, if you really…read morewant to know your best options, they can tell you in detail what they are.

Fidelity isn't exactly known for getting good reviews, but I've had mostly good experiences. The…read morespeed is great where I am, 125mbps - for American standards, that's really decent (and much higher than all competitors in the area). They do suffer from occasional dropouts - and it's usually in poor weather, but not always - but they're mostly limited to brief interruptions of 2-5 minutes, often at night when no one notices. Downside is, if you DO need to get through, it's a nightmare - like an hour on hold to be told "we don't have an ETA." But, they DID already know about the issue. I don't see why they don't simply get a twitter account and post live status updates. Also, enrolling in autopay on my CC was much harder than it should have been. For rural AR, I'm pretty happy.

Your typical cable company. Fidelity was the only internet in the area since we lived in Beebe,…read morethere was DSL but it was too slow. Fidelity was mostly unstable when we were a customer. It would go a few times a week. Their modem would take 5 minutes to reboot. They would have issues multiple times a month. They kept going up in cost, it got to $108. We finally had Rightfiber move in, they installed fiber and it was 20+ cheaper per month that includes taxes and everything. So, 330~ a year is saved after switching and it's more stable with faster upload. We thought giving Fidelity, a chance, they would improve their services and prices after competition came in, to keep existing customers. It was a mistake to assume this. So moved to Rightfiber a few months ago. I told Fidelity I am canceling our service. They kept billing, missed it for two days, and they billed for the entire month. They also wanted their terrible modem, which takes forever to boot to be driven to them. They wanted a person to drive about 30 minutes to an hour over to one of their locations. Wasting fuel and milage. At first, they didn't even want it to be mailed in. They said they'd call, randomly expecting somebody to be at home at that specific time they call, for tech to pick it up. No tech ever called. The billing department over there said they would prorate one month where we were late by 2 days, and the next month after, refund that one as well. Called a few times. It has been difficult dealing with them by canceling the service. I then got another email saying they were going to try and hit the card for January despite not having used the service since November or so. Now, they're letting us mail it in which may cost over $20. It is ridiculous all of this to cancel. Be cautious if you are going with them. First, use a credit card instead of a debit card, and I would recommend you consider avoiding using a rented modem. Even get a used one online, so if you ever do cancel. You don't have this issue. They might not have a contract to keep you locked in, but they make it a bit difficult to opt out.

i would give Suddenlink (now Optimum) in Cabot, Arkansas ZERO Stars, but that's not an option. We…read moreexperience more outages than i can count.

Horrible cable and Internet company should be shut down some scammers got a hold of me and a few…read moreothers accounts and be making fake payments that all been returned the scammers took money out my account I had to report and close my account Optimum knows about it and still letting people make fake payments I provided them with everything still letting someone use fake information they're not secure please find another service Don't use them try Connect to first

Working with Capital Technology Group has been an outstanding experience. Their expertise in…read moretechnology consulting has significantly benefited our business operations. They are true professionals who are committed to customer satisfaction.

From the owner: Capital Technology Group provides professional IT services and technology support for small and…read moremid-sized businesses in Little Rock and throughout Central Arkansas. Our team helps organizations improve productivity, reduce downtime, and simplify technology through proactive IT management, cloud solutions, and responsive support. In addition to IT services, we also supply and maintain business printers and copiers, helping companies manage printing costs and keep office equipment running reliably.

I will update this later but synopsis first (See DirecTV review):…read more 1-Unhappy 2-Dumped DirecTV 3-Got Dish 4-Happy

No. Just no. Everything I have read on here is true. Direct TV is awful. Their representative…read morecalled me and when I tried to ask a question, they hung up. They frequently raise fees, they do not show up as promised, and the wait time when you call is ridiculous. I emailed 4 days ago and I am still waiting on a response. DO NOT use them!!!!

LIARS LIARS LIARS LIARS LIARS LIARS LIARS…read more A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services.