Xfinity/Comcast (serving Naples and Sarasota areas) is by far and away the worst company I've ever had to deal with in 11 years. They make it difficult to cancel service or products. They bait and switch, so you find yourself having to contact them at least once a year when they jack up their prices. The cherry on the icing was the email I got from them saying as a ten year loyalty member I was being given a diamond membership for free. I thought Great! I can get Premium again at no extra cost. No such luck. After a whole morning and almost missing a dental appointment, and speaking with three different live people following mazes of bot promps, I got absolutely NOWHERE. An offer from Xfinity is a Trojan Horse. read more

I have had the unfortunate experience of dealing with the store in Port Charlotte for the past 4 years. We have now moved to Venice and cancelled our home internet and have moved our cellular service to A T &T. We paid off our phone with them 2 months ago ( something AT&T will reimburse us for.).They have refused to give us our statement which shows this payment. My husband and I have attended the store on 2 occasions to have me put on the account that was in his name. Both times we were assured that this had been done. I went to the store and was 'greeted by a very surly man asking me what I wanted . I told him I need a copy of a statement as I was told by a rep on the phone that I had to go to the store for this. He then asked me if I was on the account and I said not as when we spoke to a rep on the phone my husband had to identify himself and tell them that they could speak to me!!! I told the man at the store that my husband was waiting by the phone to verify me and he said very nastily that no they would not do that. My husband has congestive heart failure and very seldom is able to leave the house. He then told me to get a power of attorney if that was the case. He then smirking told me to have a nice day! I totally lost it at that point and told him to f;:$ off and left. All we are asking for is a copy of a statement to show that we paid them for the phone. The reason I believe the staff is so rude is there is absolutely no one in charge that you can talk to. read more

Xfinity is the ABSOLUTE WORST!! Brian Roberts, Comcast CEO, should be ashamed of himself, for designing the intentional inability to speak with a customer service rep, via phone. The Xfinity phone menus are non-stop frustration that lead to nowhere (for almost 2 hours) ! This company needs a class action lawsuit. After hours of frustration, I drove to the Sarasota Xfinity store and after saying this is nothing personal against them, I vehemently voiced my opinion to the rep and the manager, in front of of other customers that were waiting in line. The Sarasota manager told me to keep my opinions to myself. I told the manager I will express my opinions as I want and to illustrate that, I again stated, in the presence of customers, this is the WORST company I have ever dealt with. Two other customers also nodded their heads in agreement as I expressed my high level of frustration. Imagine that.....the manager telling me to keep my opinion to myself. I suggested she could call the police if she desired.....she did not utter another word. I will say, this is not the fault of the manager or the representatives, rather it is the mode of operation handed down by Mr. Roberts and Xfinity management, THAT THE UNFORTUNATE XFINITY MANAGERS REPS HAVE TO DEAL WITH ON A DAILY BASIS. Of course, I got what I expected----- no ability to assist me with any issue that involved a previous Xfinity cable payment issue that originated in another geo area. Finally, the manager offered to put me in front of a screen to discuss my issue with a LIVE PERSON!! After tech issues, I actually spoke withe a LIVE PERSON, who at least made an attempt to assist me. As MANY others have opined in their Yelp review, Xfinity is THE WORST....right up there with "The Undisputed King of Incompetence and Customer Abuses", Wells Fargo Bank. read more

I have been with Xfinity since 2022. Never have I had so many issues with customer sdevice in my life. I changed my TV plan because of cost to streaming which was worse, as far as programming is concerned. When talking with their rep I was under the impression you have to sign off on new plan which I did & after cancellation was told I okayed a 2 year contract for internet! the word internet was never spoken by their rep so silly me thinks I am okaying streaming plan. Their phone calls are suppose to be recorded. I have asked then to listen to the recording many times to no avail. I feel like this is a deceptive business practice used by their people & I would advise anyone signing with them to read what they text or email to you. This experience has cost me a cancellation fee that I feel was never mentioned or explained. They never have to worry about me again! read more

comcast has the most horrible customer service! their subcontractors should all be fired! they should be banned from operating a business in the state of florida. the cost for the service and what you get in return is such a joke! do not go with comcast if you are trying to decide which provider to use for internet and cable service. they will schedule service appointments between 5pm and 7pm and people will walk on your property with no notice or just not show and send you a text they are there but they are no where to be found..... hours spent and now they are digging up our lawn to bury another line instead of just splicing back in the old one they cut last week....the worst company ever!! they dont even deserve one star - can you do negative stars??? read more

It's probably a waste if time to leave a NEGATIVE review on Comcast/Xfinity. But this time they've really done it. I live Sarasota. I watched the RAYS on Bally Sports ch 401. Comcast just DUMPED Bally sports. So no Rays, right? NO !!! You see I purchased MLB XTRA INNINGS through Comcast which gives me access to EVERY MLB game UNLESS there is a local blackout. Well since there is no longer a LOCAL station to watch the Rays... I should just watch the games on Xtra Innings--even on the opponents' home station. But guess what---CAN'T DO IT And NO ONE I spoke to told me EXACTLY why my COMCAST XTRA INNINGS PACKAGE ($150) WON'T ALLOW ME TO WATCH THE RAYS??? COMCAST/XFINITY HAS THE WORST BUSINESS MODEL IN THE WORLD; BUT they have the corner on the market down here in Florida. BUT why don't they care? Doug T the SAP in Sarasota read more

I was having a problem with my cable TV. Live broadcasts were in English but all other programs were in Spanish. I attempted several times to use Settings to set the language to English to no avail. I called Xfinity Customer Service and was on the phone with a person whose name I could not understand. Instead of trying to fix the situation all he wanted to talk about was I pleased with my service. After a while I told him I called to get a problem fixed not to discuss my service. He hung up on me. I called back and was given a number to call for Tech Support. Once on the phone with them the young lady had no idea how to help me solve the problem and put me on hold. While on hold I went to the net and looked up the issue and found a resolution. While on a channel, push the down button and in the left bottom corner were some symbols like CC, SAP, etc. The info on the net said to click on SAP and change to English. FIXED in 30 seconds. Meanwhile the lady got back on the phone and had no idea how to fix the problem. HOW CAN XFINITY TECHNICAL SUPPORT NOT KNOW HOW TO FIX A SIMPLE PROBLEM LIKE THIS??? I am very disappointed in Xfinity's capability in technical support. I've been a customer over 20 years but don't know how much longer I can deal with service like this. read more

We were totally mislead on the service they gave us! Instead of improving our speeds which we were told, we were given equipment that was slower. This was verified by the main Xfinity line we ended up calling. They agreed we were mislead and corrected the misinformation but now we need to go back to the store and get the correct equipment! read more

I've had and have plenty of complaints about Comcast but today I talked to Moe and he really helped me. He had an accent so I assumed he was in another country yet he was clear and concise and solved my issues. read more

Today I canceled your service after 3 years. The past two months we had outrageous overages because "we went over our internet usage limit." Not ONCE in 3 years have I ever called to complain. We actually have had the same modem for 3 years, I've never even called to ask for a new updated one. My son uses a communication device to speak. He is non verbal, this is HIS VOICE. His learning, voice, everything is based off the WiFi. I called today to ask if there is anyway we can drop even a penny of our overage charges.... Your representative, Joy, who says her ID is E;3, had the audacity to tell me that using the communication device for HIS voice is not your concern or obligation. This is disgusting. I am literally sick to my stomach. She has no respect for the special needs community and should not have a job working with the public. She would not budge other than to tell me the charges are authentic/authorized. When I told her I would like to cancel my service she immediately put me on hold and let me know it was canceled. AFTER I asked her to repeat herself on what she said and if she really just said to me that it's not a concern of Xfinity nor an obligation to xfinity she actually disconnected the call and hung up on me! Apparently, your company is that money hungry for two months of overages that you can not drop a penny. You have no humility or humanity for families trying to raise special needs children and who rely on the Internet or communication devices for THEIR VOICE! I will be filing a complaint with the FCC. I will literally post to every special needs group, parenting group, and any other social media platform informing everyone on where xfinity stands on their concerns and obligations.... not with the special needs community... but with MONEY! read more

I had a service technician out this week, his name was Israel. This service was a proactively generated by Xfinity as they saw something that may affect my service in my house from their office. I have had Xfinity since June of 2019. Their service has been good and because they hire people like Israel who goes the extra mile it has been great! Thanks Israel for finding a problem and for your patience. read more

I am so beyond frustrated with this company I can't even began to write about it right now or my head will explode!!!

This is actually zero stars! Beware of XFINITY! On 2 different occasions my across the street neighbor called for service. While the technician was up the pole doing whatever was asked of them, we got disconnected. We asked the tech to please fix it before he left. At this point the technician said that he couldn't because he had other appointments. When we called customer service, we are told that they could schedule a tech to fix it in 3 to 4 days. Unacceptable! This happened not once, but twice with zero compensation for our inconvenience. Our son couldn't do any school work as all assignments are online. I work as an online tutor so I couldn't work for 3 days. Be very aware of their total lack of customer care. read more

Had to sign up again for xfinity because century link is worse. They advertised 20/ month for the first year, but as I found out later it's actually 25/ m for the first 45 days. Funny how they are willing to give themselves a deceitful rep for $5. By the way it goes up to 50 or 60 for the following year. read more

Comcast customer service is a zero. 4 hours to get 2/3 their services working. Why?! It seems the equipment they sent for self install was still registered to the old customer (smart man)...I can barely think right now my head hurts so bad. Transferred from customer service to billing to technical support round and round for 4 hours...going on 5 as I type this. read more

I hate Comcast/Xfinity. They care nothing for the customers. More money and less service are there motto/operating goal. I can elaborate but it is painful and takes too much time. In my location, Comcast is the only choice, even with satellite. Slow internet connection too. If I could give them zero stars, I would. Money, money, money. read more

The ABSOLUTE WORST customer service imaginable. The service has not gone a whole week without failing since I began service. You have to call in to tech support, wait forever to speak with someone that can barely speak English to instruct you to turn off the equipment, turn it back on, unplug it, plug it back in, wait for it to be reactivated and then ultimately fail anyway. Then they charge you $60 to have someone come out and fix it. The tech that came out to fix it ripped the wires out of the wall and when it failed yet again, I had to go through another two hour phone call only to be told I would have to wait yet another week before they could send someone else out to fix it. This is the worst service I have ever seen! Go with ANYONE or ANYTHING else. They guys are worse than incompetent. read more

Worst service ever!! I accidentally changed my plan online because I couldn't get anyone to help me on the phone. The chat person said to go ahead & do online and that there is a blip that gives you an extra box but you can call and get it removed. When I made the change my bill changed by $30/mth instead of $10/mth. Had to do online chat again because they don't answer their phones on the weekend, chat person was working to get it fixed and then just disconnected the chat. So I waited to call on Monday, the guy said he could fix and put me back in old plan and he changed it that it is now costing me $60/mth more!! I told him to put it back and he just put me on hold and transferred me to another dept which sat on hold for hours!!! I will be looking for another service because this is not the 1st time I had issues since moving to FL in June. It took me weeks to get the service right when it was first installed! DONT DO XFINITY/COMCAST!!! read more

They keep raising their monthly rates, which are already the highest in Florida, but provide no improvements. Today we received a letter in the mail from Larry Schweber, Xfinity VP of Marketing bragging about how our internet speed was recently increased from 75Mps to 100Mps. WRONG!! I run a speed test every few weeks, today barely reaching 50Mps download, which is better than we had been getting over Christmas when all the kids where out of school and everyone was on-line. Too bad I cant get ATT internet service in my area, they have consistent speed and don't BS their customers. read more