This is the 3rd time I have went to this store. Where is the manager? [[HIGHLIGHT]]The employees could not care less about customer service. They would rather play on their phones, laugh and live In their own world.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked one of the employees several months ago to help me with my phone. She is there giving me instructions, and acting like I was the most dense person in the world. When I said I am old, can you show me on my phone what to do, she helped.[[ENDHIGHLIGHT]] I thanked her and left. [[HIGHLIGHT]]I was a few steps out the door turned around to go back in, because I had another ? and here are her and her coworkers laughing their heads off. There were no other customers in the store. I cannot prove it, but I believe they were Snickering at me, because as soon as I came back in, they were looking at each other and smirking.[[ENDHIGHLIGHT]] I was there over the weekend requested a new remote, in exchange for my defective one. They did not have in stock and the employee told me they had not had a shipment for 2 weeks. [[HIGHLIGHT]]Again, upon entering the store a very nice young man said Welcome in, we Will be with you shortly" then I was totally ignored by a gal working there playing on her phone and a guy just standing around.[[ENDHIGHLIGHT]] After a few minutes I said is there someone here we can help me? [[HIGHLIGHT]]Finally, the guy slowly walked over.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]At that point I said I can see why your store's customer service is poorly rated. The guy said "yes, maam! Then as I was walking out I heard all three of the employees Laughing![[ENDHIGHLIGHT]] Ridiculous! This store needs a firm manager and employees who have a work ethic not slackers. read more

i had chatted with an Xfinity agent a few months ago to lower my overall bill. The agent proposed a plan which lowered my bill from over $250 to ~$125. However, the agent said that I have to get a cell phone to get this plan. [[HIGHLIGHT]]I called back a month later because I did not see a drop in my bill. The Xfinity agent said that I should wait another month for the plan to go into effect[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I finally called back again after 3 months because my bill did not drop. Xfinity internet was able to change my plan to a reasonable and refunded the charges in the previous months. I would give those people 5 stars[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]the 1 star rating is for the mobile customer service who refused to give me a refund after I explained what happened. So I paid 3 months for a cell phone that I do not need and did not use (I asked them to check the usage)[[ENDHIGHLIGHT]]. i talked to the customer service agent and his manager. The manager basically suggested that I was lying. when I told him that this was Xfinity's fault, he stated that this was not Cfinity's fault. I am going to start looking for another internet service. read more

Thieves and liars. I changed to unlimited data. Paid extra. I was just notified that I will incur overage charges. Hard to understand how unlimited data can have overage charge for data. They lie every time you talk to them. Look at every other available option before dealing with xfinity read more

[[HIGHLIGHT]]I have been a Comcast/Xfinity customer for nearly 45 years and until recently in the last few years, the Customer Service has been down right rude.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I have spent the past 4 days, several customer support people, not resolving the issues.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Honestly, sourcing out to India was your worst move. I can barely understand the majority of them and visa versa.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I asked to speak to someone above in the billing & payments department, I was told by a Customer Support person, there was no one above him, which I knew, was BS![[ENDHIGHLIGHT]] [[HIGHLIGHT]]He then matched me in raising the voices, I finally told him I was the Customer and the customer is to be talked to respectfully.[[ENDHIGHLIGHT]] He still decided to be an ass, so I hung up on him!! So, again I spent another hour trying to get through the stupid recordings and speak with someone in Authority. That didn't help much either. [[HIGHLIGHT]]I just had hip replacement and I didn't need to spend four long days on this goddamn issue.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Also, 3 times they said they'd get me to the right department and is all they did was send me back for the recording again which really infuriated me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]If you can't do the job correct then go find something you can do right because I shouldn't be told oh yes, the note it's in the notes in the system and then when the next person calls those notes aren't there.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I said, so I guess you doing the recording of the phone calls, really happen then since you don't have the background on the notes/issues of me going through this stuff, your not doing your job right.[[ENDHIGHLIGHT]] I took another deep breath and said if anyone else calls me in regards to the same issue tomorrow or my service drops again, I will switch damn companies. [[HIGHLIGHT]]Quit with the damn recorded calls, that every Xfinity/Comcast phone numbers out there go to the same recording.[[ENDHIGHLIGHT]] Bring the damn services back to the U.S.A. read more

Do u remember the show called OUTSOURCED? It was a comedy about call center in India. [[HIGHLIGHT]]Xfinity customer service is in India and it is a tragedy, not a comedy.[[ENDHIGHLIGHT]] I can't tell u how much I hate comcast infinity. Makes me want to change to Dish or AT&T! Been waiting since 9am for a tech to come out n switch put our cable boxes. It's after 6pm now. [[HIGHLIGHT]]I HATE EXFINITY![[ENDHIGHLIGHT]] read more

Never, never, never enter this store. One of the staff members is a complete CHEAT. I visited this store to start an internet service, and the staff member strongly recommended their mobile service. He gave me two SIM cards, assuring me that there would be no charges unless I activated them and that I could "lock in the rate" by having the cards. [[HIGHLIGHT]]I asked him multiple times--at least ten times--to cancel these cards immediately because I did not need them. Each time, he refused, insisting that there would be no charges.[[ENDHIGHLIGHT]] It seemed odd that he wouldn't cancel them, but I trusted him at the time. After a month, I received charges $100 for the two mobile cards, which I had never activated. [[HIGHLIGHT]]When I contacted Xfinity, they told me I needed to take up the issue with the store.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]The rude and useless customer service here.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They were trying so hard to make it infinitely harder for my family to get two new SIM cards for their older iphones so that we could switch over to Comcast from ATT together.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]So now my mom needed to find a way to contact ATT with her limited English and try to get the info that the Comcast store wanted but the phone sales guy didn't want to put in any effort and told me what I SHOULD do to get my parents' phones set up, a quick and easy way, which in the end, was NOT.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The lady employee next to him even laughed at me when I told them a phone rep already told me there was another way that was easier, faster, and stress free.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The people who barely talked to me in the store and made little effort plus the others standing around doing little to nothing just acted like a bunch of snobs who were happy to not help, like they were proud of it.[[ENDHIGHLIGHT]] I do not recommend this store but local residents don't have a choice. [[HIGHLIGHT]]I can only imagine the people who get treated slightly better are the ones who bring up the store' sales and don't complain because they already get better treatment from the start.[[ENDHIGHLIGHT]] read more

I can't even rate this company. I have been with Xfinity for years. I was coerced into getting their modem, after I told them I had my own. I was PROMISED that they would not charge me and this because I was having major streaming problems. They told me it would help with streaming and i could store many movies. Well unbeknownst to me, they charged me monthly- I recently found out. I still had their device and in fact it had never been opened. I took it back to the store and told them to make sure that they noted that the device was NEW. Called customer service who put in a ticket to corporate billing to have me reimbursed. They offered me $30.00 for two entire years of me storing their device. I SHOULD BE BILLING THEM FOR STORAGE. I find this practice of business very alarming and not acceptable!!! Frist, I was coerced into getting the device that i did not need and PROMISED that I would not be charged a dime. Second, they started to charge me monthly for about two years Third, this multi-million dollar company can't even give me 1 or 2 months internet free, for storing their device! But did offer $30.00 UGH!!!!!!!! [[HIGHLIGHT]]Horrible customer service.[[ENDHIGHLIGHT]] Money hungry company that makes or tells you that they will not charge you for the device that you end up paying for billing you without you knowing. VERY BAD PRACTICE. I WILL BE SUBMITTING A BBB CLAIM WITH THE BETTER BUSINESS BUREAU and you can be sure that I will switch internet companies as they are not the best. And telling everyone who will listen of their bad business ethics!!! P.S. Yelp wouldn't let me NOT rate them, so I had to give them a one star which I know should have a ZERO, ZILCH, NADA rating. read more

This is not a Comcast company store. [[HIGHLIGHT]]The rating is 5 stars for the store employees and 1 Star for Comcast, so the average rating is 3.[[ENDHIGHLIGHT]] The company makes it impossible for the team to provide services but still the employees do their best. Hats off to them. If you have any problem its stemming from Comcast and not this team, which appears to be not 'owned' by Comcast but is a "third party partner" to Comcast. read more

After 4 technicians coming to our home to assess our issue of losing our internet continuously, I think they finally fixed the problem. I am keeping my fingers crossed. It has been a real inconvenience. [[HIGHLIGHT]]Our first step was to go to the Santa Clara Store where we got A-1 service from William. He even called us to follow up on how things were going.[[ENDHIGHLIGHT]] Unfortunately, we needed more. [[HIGHLIGHT]]Xfinity called to follow up and they walked us through, but problem still continued.[[ENDHIGHLIGHT]] So after the 4th technician, hopefully, we will be happy legacy customers. For the amount we pay monthly, the service should be better....like talking to a real person instead of a robot!!!! [[HIGHLIGHT]]The app with xfinity assistant is useless as it does not allow you to ask for an agent that you can speak to.[[ENDHIGHLIGHT]] The issue we had of the internet going out every time we would change the channel on the TV or just be watching and it would freeze and a message would come up that there was no internet connection, the App was not help, it only confirmed what the problem was, so without the internet, how do you use a device , phone, ipad, etc to get help. [[HIGHLIGHT]]So, in closing, I have to say xfinity did follow up and keep sending technicians to fix the problem.[[ENDHIGHLIGHT]] They also gave me a credit for our inconvenience. It might be a suggestion that they have more technicians out there checking the outside lines to some of our areas....that was the last result! read more

this filth is a monopoly and it shows. goes down constantly. without any doubt consumer fraud. paying for "gigabit speeds" haha they're lying scum. not anywhere near one star. read more