Required a new modem Quick and painless. Wanted the latest XB10 modem, they had none But did leave with an upgrade read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Albuquerque, New Mexico

Comcast Xfinity delivered one of the worst customer service experiences I've had in years. I scheduled a service appointment, rearranged my entire day to be home during the appointment window, and waited for hours -- only for no technician to ever show up. To make matters worse, Comcast later falsely claimed that I "was not home." That is absolutely untrue. I was home the entire time specifically waiting for their technician. No knock on the door, no phone call, no text, nothing. This kind of dishonest excuse-shifting is unacceptable from a company of this size. Customers should not have to waste an entire day only to be blamed for Comcast's own failure to deliver service. Between the lack of accountability, poor communication, and outright false reporting, this experience confirmed every negative stereotype people have about Comcast customer service. If you value your time, be prepared for frustration and zero accountability. read more

I've been tied with Comcast Xfinity for wireless services at home for 5 years! It had been hard to think of switching..as you know...switching had always been sort of painful for me. But then..I finally had it and decided to switch to another service provider which would reduce my costs by more than half! So...I ended up managing to gather my courage to switch! I stopped by the store...since Comcast..AHEM made it hard to talk to them (I wanted to cancel my services with them...and they made me make an online appointment for someone from their call center to call back 3 days after...horrible service!). So, I ended up stopping by this shop in person instead. The pleasant thing about this shop was that it looked modern and the staff was nice and actually pleasant to interact with in person. They asked me for a cancellation reason, which I let them know..and it wasn't anything they could do to change my mind. I had been a customer for 5 years and they never called me (and I felt like they had always sneaked in higher prices without letting me know)..but then now I kept getting repeated automated calls a few times a day, presumably to try to make my change my mind!). Glad to be out of overpriced contract from Comcast Xfinity! I wished I had switched to other providers sooner...and hadn't missed Comcast Xfinity at all since I made the switch!! I am saving at least $50/month now!! read more

This is my go to Xfinity location from the old Comcast days. I go out of my way to come here for a reason. Friendly service, great teamwork vibe, and the space is welcoming, clean and lively. Very friendly check in process and friendly, smart people here to help! read more

Xfinity Store by Comcast - Store is bright, organized and spotless. - Internet Service Providers Near Me - Albuquerque, New Mexico

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This doesn't have anything to do with the service at this location. I'm giving an experience for a friend and myself. I got cable which took weeks to get. The installation man did a great job BTY . Received service and added a phone. I believe the phone was free. Which is a bonus I thought. Phone was so bad my friend Had issues . We had to replace a new phone went to T- mobile for one. Long story short, we constantly had issues with the company saying he owned money which wasn't the cast. My friend makes way over 109,000 a year. Xfinity ended shutting his phone off. The same day we took all the equipment back and shut their shut off. The worst company ever to work with. They never even offered us any free. Channels. Paid almost 200.00 month for basic cable and three boxes plus the tower. read more

I waited over an hour for them to deny me getting my equipment. They stated I needed to bring documentation like I was applying for a passport. Xfinity staff is either uneducated about company policies or they are just saying random things to get through customer interactions. Had they advised me after I asked do I need to bring anything with me to the store. I was told no. no communication with call center staff and onsite store staff. I eventually went to another store and was able to get my equipment. Never go to this store unless you enjoy jail. The staff make passive aggressive remarks thank god jesus was with me that day cause I wanted to choose violence. please go to another location the one at 3600 Coors Blvd NW best staff ! read more

A few weeks ago I called for a new DVR they said no problem they would send the replacement out what I received was Wi-Fi equipment after 31 minutes of frustration in hell of customer service The customer service rep said take it to the Xfinity store wine and start with that instead of me him to be on the phone for 30 minutes and waste 30 minutes in my life this is the worst customer service ever highest price cable service ever crappy ass service ever sounds cut in and out DVR just don't record correctly and they can't figure out how simple it is to just replace a piece of equipment No they have to send wrong equipment start billing you for stuff you didn't even request and then act like it's your fault! Lovely read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Albuquerque, New Mexico

It's no wonder Comcast even still in Business, since they have their heads up their asses. Nobody even listens to the customers or even ask what the customers want. By given us a package we ask for or what. My Mother found a package cheaper and more channels with their competitor. Since Corporate don't give a DAMN about keeping customers. read more

The rudest people I have ever delta with a simple problem and they screwed it up made the problem worse .They messed up my phone and they won't fix it tell me to call tech support. read more

They sell your TV service that doesn't work. You call it for Repair you get Asian women on the line that hang up on you after they've cried a few things. I wouldn't recommend this to anybody. read more

Xfinity is the worst. Unreliable internet and high prices. There is no customer service or tech support to speak of. If you need an internet provider, anyone is better than Xfinity. read more

Worst place ever, no one on the same page . Joann does not know her stuff or the managers ..

New routers are horrible they are the on and off switch to the entire house every hour. Cant believe they making us use their router ansted of my own or they chage 40more bucks. Trash.bthe people are pretty nice. Company not good read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Albuquerque, New Mexico

Went there to pay my bill and take care of a problem,they couldn't do it and was told the corporate store also couldn't help either I had to call the Xfinity billing dept. NOT SO the place on cutler did it all. Don't know why they would tell me this BAD CUSTOMER SERVICE. read more

rude, incompetent created a lot of problems for me that I took me 2 months to resolve. I still have the mobile service but I would never go to the store for assistance. do not go to the Xfinity in Rio Rancho. they created more problems for me than I ever had. it just got resolved about a week ago starting from June. imagine that read more

This is the worst company here in NM. I have been without internet for the past 2 days. Best they could offer is a $3 credit. I work from home and this is horrible. Are there any other company's? read more

These guys were extremely helpful. Their service was extremely quick and had no wait. Everytime I go to the one by San Mateo, it's so full and I always have to wait. read more

Xfinity Store by Comcast - Front of the store. - Internet Service Providers Near Me - Albuquerque, New Mexico

Fuck ass customer service I don't know why they have a robot answer it when we need an actual fucken human. I don't recommend cus it's ridiculous of the things I have to do just to talk to a damn agent. And the WiFi sucks 10 times worse how the fuck is there an outage every fucken hour it's not worth it. read more

This is the worst cable company in the history of cable companies. The only thing I can encourage you to do is pick another company do not do business with them. They're fraudulent they lie and their service is spotty at best. If I could give them a zero, I would. read more

Poor, lazy customer service. Young kids to lazy to go the extra mile for you. They're only option is to sell you another phone they get credit for. Made an appointment they waited until I arrived to cancel or try to reschedule it. Even though I had an appointment they told me I'd have to wait 45 additional minutes. Very rude and they didn't care. Horrible customer service. read more

So, Xfinity and I have a bit of a love-hate relationship. I love their internet, but the cable tv cost is a whole other story. I just feel that cable costs have gotten out of hand! Because of this , I finally cut the (cable) cord and now I only use them for internet! I'm almost afraid to write that because I don't want them jacking up internet prices!!! But this review is about THIS store and I have to say, I'm not mad at my experience. BUT here's a pro-tip for you all, if you have to return or pick up equipment here: Make an appointment, it's like like having TSA Pre-check at the airport- you'll avoid the long wait. I was able to make a same-day appointment, because who has time to wait, right? I got there at 5 pm, right after work, and I was in and out of there probably in 10 minutes tops because I made an appointment. I only had to wait 3 minutes before I was called up. The staff was friendly, cheerful and efficient. It was like they were performing a magic trick - I handed over my equipment and voila! A new modem appeared. And let me tell you, this new modem is a great. Keep in mind I had been waiting for weeks calling Xfinity's 800 number. Again, I'm not a fan of Xfinity the COMPANY. So the fact that the store employee gave me my new modem on the spot- very grateful. This next part of my review is about the technology/ less about the store but setting up this modem was a breeze, I just downloaded the app and plugged it in. It's been smooth sailing ever since. I still hate Xfinity but when I have to return my old modem, or buy anything new, I'm coming back to this store! read more

Xfinity Store by Comcast - The modem. Just one cord to plug in, another to connect to cable outlet - simple! How times have changed -and I'm here for it.! - Internet Service Providers Near Me - Albuquerque, New Mexico

Any store is irrelevant. The customer service outside any store is incredibly, irritatingly a joke. There is no way to resolve any problem. The apartment complex I live in. Xfinity is already part of its infrastructure!! But trying to satisfy a problem through customer service. Well, I'd rather have open heart surgery. To put it in a military term. It's a complete cluster f__k. Customer Service can not be had on the phone. Human contact is impossible. When dealing with Xfinity Wifi. It is an uphill battle. That can not be won. read more

The service is mediocre, at best! The agent, Carlos, seemed to be annoyed by helping me. I could hear loud sighs on his end every time I would ask a question. If he is not happy where he is working FIND A NEW JOB!!! read more

Nathaniel helped me at first had an attitude problem when trying to explain google maps takes you to closed location and acting like I'm stupid. Always an ass hole about the whole thing. Vincint the manager took over from there and was great but Nathaniel should not be working in any kind of customer service he why your your ratings keep dropping. read more

Xfinity Store by Comcast - The store - Internet Service Providers Near Me - Albuquerque, New Mexico

their customer service in the store is fine. Yet when you have to call for service or help on your cable or other services, they are HORRIBLE! three times I had to call about my cable and talked to people in India! REALLY! they used to have great local customer service. Not any more. any time you call their 888 #, you get India! no thanks. Time to switch cable companies! read more

Although the line seemed long, they had a system down that seemed to work pretty good. It's nice to see good customer service in conditions that are less than desirable or convenient during this pandemic. I was appreciative for the good service. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Albuquerque, New Mexico

First of all, you cannot reach them by phone. I was talking to them about the purchase of one of the new super iPads at the lofty price of ~$2000. I had to drive to the store to get a couple of questions answered. When asked why they couldn't be reached by phone, the guy said, "if we had a phone, it would be ringing all day." I suggested that it might be people like me trying to spend money. He didn't understand my remark. Bought the iPad at the Apple store in Albuquerque. Those folks helped me with the setup including cloning my old iPad. Xfinity was going to ship theirs to my home. Today I went in to inform them of a new credit card for my automatic payments. They were unable to make that work. Three hours on the phone with many, many foreign accents later, I got it accepted. I now have all 16 digits of the card welded into my memory. BTW, I had to give it twice to each Xfinity and ComCast. When I asked second trainee which he was, he told me they are different. This is why the word "duh" was invented. Boy do I wish there was an alternative. read more

I canceled my direct TV and switched to XFinity . I have never had so many interruptions in service. It seems as though our cable cuts out around 3-4 times a day. Is this typical of a telecommunications company. The satellite would go out occasionally in bad weather. I am not impressed with xfinity at all. read more

Rude! Do not go to this location! It was listed that they close at 8:00 pm. I don't get off of work until 6:30, I thought i had enough time to get there. I get there at 7:00 as a lady locks the door on me she looks back and completely ignores me. At this point there are several other customers stating the exact same thing that it was listed they close at 8 NOT 7. As a customer was walking out I stated that I just needed to return a modem. The guy said he couldn't help us, even though there were just employees standing around. I told him due to what time i get off i couldn't get there till the same time tomorrow. He shrugged his shoulders and refused to help. Rude and unhelpful over all! read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Albuquerque, New Mexico

Ordered internet was never told that they rope you into a two year contract then when you decide to disconnect you get charged all kinds of early termination fees. When i contacted them i was told they could waive the charges then turn around and recharge you again for it. This happened twice. Stay away they are frauds read more

I don't go into the store that often. I had scheduled an appointment and when I arrived I was help right away which was a nice surprise. I was in and out quickly which was also a surprise. Overall a good experience. read more

The staff was very friendly and inviting. I was told wrong information from a phone rep so I went with expectations. Unfortunately the store could t meet those expectations because the information given was incorrect but the lady that helped me, Mandy, was super apologetic (even thought she didnt need to be) and did everything she could to make sure I left happy. And I did. Thank you Mandy! read more

it is unfortunate that when Comcast got renamed Xfinity and moved across the parking lot to a nice new building, they didn't upgrade their customer service. I have been jerked around by them for months and they either can't or won't fix the mess they created. if they had any decent competition around I would be long gone but I haven't found an other company with comparable internet ...,,yet Xfinity takes advantage of their customers because said customers have no place else to turn. read more

I've LOVED Xfinity since it's beginning stages in the 90's for the internet's birth. Xfinity has ALWAYS been at the top of the pinnacle, here in New Mexico -- not only for customer service, but for superior digital/streaming services, and being at the forefront for quality hardware used on it's services. Thank You Comcast/Xfinity, keep up the good work! read more

They have a sign on their window that says "Masks optional for fully vaccinated customers" but the moment I walked in, they made me put on a mask. (Not a problem, but they should remove the sign) The gal we spoke to said the sign didn't matter and we needed to wear one anyways. Again, wearing a mask was not a big deal but they need to remove the sign on the window. They had another sign that said you could skip the line if you had an appointment. We had appointment and still had to wait 25 minutes in line. Again, not a big deal but they need to remove signs they aren't going to follow. The lady at the front (forgot her name) was super rude and had poor customer service. The AC wasn't working well, it was very hot inside. Everyone was fanning themselves. There was one man, Jake who helped with the set up and was very kind and helpful. But overall, the store needs to update their window signs and work on being a little more friendly. read more

Very unprofessional business that only cares about selling services and not helping with mobile phone or Apple Watch issues! It took me 4 visits to finally get my Apple Watch set up with cellular service!! I had one idiot waste my time and act like she got it fixed, sent me home and told me to wait 72 hours and go through the motions on my watch to set up cellular on my watch. Of course I got a message stating this could not be completed and to call the Xfinity customer support! She was delivered her lunch right in the middle of helping us, and it was clear that she just wanted to go eat her lunch and get rid of us. Wow! Never experienced this before in a business setting. So unprofessional! Then there's Jamie. I didn't think it could get any worse, but Jamie proved to be rude, telling me that my issue was an Apple Watch issue, which it clearly was not because it is now fixed due to an excellent employee there named Debbie Valdez! Thank you so much, Debbie. You were kind to me and took your time with me and you solved my problem by going through all the right channels to complete it right then and there and I appreciate you so very much. Back to useless Jamie. As I mentioned before, she was rude, condescending, and was in a hurry also. She did not take the time to solve my issue or to try to figure it out. She said that she wrote out an escalation ticket and that someone would contact me within 72 hours to solve this issue. She did give me her business card and said it was direct to her mobile phone and told me to call her in 24 to 48 hours as it should be fixed and she would walk me through the process of setting it up again. I called her once. No answer. I texted her twice over a period of a week and a half and I never heard a response from her. This company definitely needs to weed out. Useless and lazy employees like Jamie who really don't care about their job or their customers. Anyhow, shout out to Debbie Valdez at the Xfinity store on Cutler. Again, she was friendly and knowledgeable, and took the time to listen and actually fix my issue. It did take some time but she stuck in there and we got it resolved that day. Thanks again, Debbie , you are the type of employee that Xfinity should have and their customer service would be a lot better if they had more employees like you. read more

My email on my cell phone has been down since 3/1/23 I did have my Comcast forwarding to my Gmail so I could consolidate my mail into one spot. I decided to go back to my separate Comcast email location to keep things separate. I called Xfinity support on March 9,10thand 11th for help to do this. On th 9th an 10th I just got passed around like a hot potato from group to group everyone passing the buck that was after trying to get the situation explained to the BOT OVER AND OVER AGAIN then on the 11th I started early in the morning so I could be it done, here it is 7:45 pm and it' s more screwed up now than ever before. The phone is picking up a Tick Tok conversation? Who knows how or why, just playing had to shut my phone off to get it off. My mail box is still not set up? I'm not happy! read more

Went in here to return some equipment for a friend. No, I'm not a Comcast customer. I've heard too many bad things. Anyway, it's a Saturday afternoon. The weather outside is amazing. So, I figure that there won't be too many people in the store. Wrong! Not only are there like 20 customers in the place, the Comcast folks have decided to set up their store like the DMV with 12 numbered stations and a computer screen alerting you when your turn is up. Ok, that's not bad, except that they only have 3 of the 12 stations manned. I wait. Everyone else does too. Customers are generally pretty pissed off. In reality, it took about 30 minutes to make it to the front of the line. I returned the stuff and got a receipt. The employee was nice, though I'm not a big fan of the sales pitch when he asked if I was a Comcast customer. On the plus side, the iPads they had out for people to use and the Food Network playing on the big screen made the time pass nicely. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Albuquerque, New Mexico

Obviously, they don't want to talk to anyone - there's no phone number. A quick question could be answered on the phone. I'd have to take 2 buses to get there in order to stand outside in the cold.... read more

Horrible service. I had agent online tell me I could go to a store and not wait in line and then when I arrived they made me wait in a 30 minute line. This is after they FAILED to mail me a new modem as promised, made me come into store and internet has not been functional now for an entire month. DO NOT RECOMMEND!!!! read more