If you want customer service go to AT&T this store is the absolute worst and a little Asian general…read moremanager should not be working in customer service I've been a Verizon wireless for 19+ years after my experience today I've went to AT&T

The first thing I saw when I logged onto my Verizon account was that I had a $600 rebate for a new…read moreiPhone. I went to upgrade my phone expecting the salesman to tell me same thing. I told him I wanted an upgrade and asked if I had any discounts. He disappeared for 10 minutes, came back and told me my only option was to pay full price for the phone over 36 months. I asked him if he was sure about that, I asked specifically if I had any rebates. He said he was sure and I walked out. I went to the store on BBB and Lyons the following morning, they mentioned my rebate right away and set me up with my new phone which was $600 over 36 months. Read the reviews. The Congress Verizon store is awful. I felt like I was being sold a used car. Stay away. This store is a joke. Update after owner response. Don't tell me your store has standards. I was almost blatantly ripped off by your sales person who led me to believe I didn't have a rebate. HE WALKED INTO THE BACK OF THE STORE FOR 10 MINUTES AND LIED TO ME. He gave me a quote with basic information on it. I felt like I was buying a used car. Ive been a customer of Verizon for 25 years. I've upgraded at various Verizon stores and this is the first time I've seen anything like this. Are you serious with your response? You'll look into this? You are either completely incompetent as a business owner or you don't care because tactics like this net your store extra money. I want to know how many Verizon customers this store has completely ripped off.

Absolute worst - no interested in serving - I was coming from Att with 2 phone lines and now I am…read morestaying right where I am. These guys in this store were arrogant and had no desire to help us. We walked out and not going back

Wow! This place is NICE!…read moreI had to physically come here to exchange my router as per a HORRIFIC experience with Xfinity call center and technician experience! ( that is a whole separate review) OMG beautiful place and the service is top notch! This place puts the apple stores to shame! I will never call the Xfinity number again but come here! I highly recommend this place! W O W !

Change my address to 15 Swanty Johnson Road…read moreUncasville, CT 06382 Review is negative in that I couldn't find 1 item that I was looking for namely men's flannel shirts.

Just had the best experience here! Luke helped us and was so knowledgeable! There was no wait and…read moresuch a welcoming environment!

my review of AT&T internet is this: AT$T internet is by far…read morethe worst internet service I have ever had. You would think that it was free, as horrible as it is. At leadt 96% of the time it doesn't work. It's spinning and spinning, and has to be re-booted every couple of minutes in order to work even a small percentage of the time. I absolutely HATE paying for this s***** internet, and will be switching as soon as is humanly possible.

There really needs to be an option for 0 star. Paying for internet and having terrible wifi in…read moreyour home is At&t.

If I could give a negative star I would. I had contact Xfinity for internet service because it…read morewasn't included in my maintenance fees. When the building obtained service through another carrier it included internet so I canceled my Xfinity service. Xfinity sent me a bill for $201.25 for a cancellation fee. Cancellation fee? I never signed a contract or agreed to a contract. Now, since I have not paid that fee they sent the amount due to collections and it dropped my credit score by 38 points. This company takes advance of people. Has everyone else experienced this with Xfinity as I am considering speaking to an attorney regarding filling a class action lawsuit.

Everybody knows that corporate America has sacrificed customer service and product quality at the…read morealtar of short term profits. However, my vote for the absolute worst company is Xfinity also known as Comcast. Xfinity provided the worst customer support, if you can even reach them by phone which is a nightmare in and of itself. If you choose to leave a message for them to call you back instead of holding on for two hours listening to the same 8 bars of musical drivel, good luck, because you probably won't get that call back in your lifetime. But it gets worse, much worse. When my development switched phone service and wifi to Hot Wire in December, Xfinity still charged me for the services I was NO longer receiving even though I TOLD them to end the service. I still had Xfinity cable tv. It was a real pain in the you know what, but I finally went to the Xfinity store and straightened it out with them. Xfinity owed ME money but they would only give me credit, NOT a refund of money. I would have been ripped off and I'm sure lots of their former customers have been ripped off by giving them credit they can't possibly collect because .... they no longer have their service. Fortunately, or unfortunately for me, I still had Xfinity cable tv service so the credit was eventually used. But ... When my development went with Hot Wire completely, and Hot Wire offered tv services, the contract with Xfinity was terminated. I paid what I hoped would be my LAST Xfinity bill and returned all their equipment to the Xfinity store. Finally, I thought the nightmare was over. Not so fast Pilgrim. I continued to get BILLS from them even though my service was now completely terminated and the equipment returned. It is now March 20 and I got yet another bill for $34. Beware. Xfinity is like a case of malignant tuberculosis with malaria on top. I told my bank not to pay any requests for money from Xfinity. So far so good.

Turned in my old phone yesterday and had the opportunity to be helped by Elaine. What a star! She's…read morehelpful, patient and so personable. Thank you, Elaine. I said it before and I will say it again, you are a star!

Stay away from this company!! They will bait you in with…read moreproducts and false promises i wish I knew when I started my small businesses the are very unprofessional In general and this store had to let go people for this reason, Its been almost two years and they haven't fixed the issue with my account, last called I did I was dealing with the situation for 4 hours and that's the average time every time you call with an issue Choose wisely there is better and honest companies out there Unfortunately the only thing left for me is the court