Please note that this store is not owned by Xfinity, but it is a branded store owned by Bridge Locations. I ran into problems when I went to pick up equipment from an online order for Internet. Long story short the representative created a new account in the store and told me that was the standard business practice and that my online account was only a temporary account. I believe what was happening with the employee was creating a new account so that they could receive the commission and "sale". This created me a lot of problems that I eventually seem to have resolved, but please don't follow the victim to the same fraudulent business practice. Do not let them create a new account for you. read more

They took great care of me. I added an iPad to my account super fast super simple, super easy very knowledgeable staff they were great.

Completely unprofessional experience. I visited this Comcast store based on instructions from a Comcast representative who told me to meet with the manager. I scheduled a time and made the trip, only to be told upon arrival that the manager was not there and that I should "come back tomorrow." There is no store phone number to confirm availability, so customers are forced to show up blindly. No effort to help, and an overall attitude that customers don't matter. Very poor service. read more

Anthony was an exceptional. Knowledgeable, professional, efficient. Complicated process ( for us) of transferring data from old phone to the new one he made smooth. read more

I switched to Xfinity for Internet and they had a deal to get a free year of mobile phone service. I went the store to get help switching. I waited only two minutes, and Jay helped me transfer my device. He was extremely knowledgeable, patient, and helpful. Glad I did it in person that on my own or over the phone. read more

Really bad service and experience at the Sand City Store! To start they have music and television going all the time...which is a ridiculous work and business environment. When people are trying to conduct business, there should be some level of calm and quiet. Additionally, the guy that was supposedly going to assist me....did not do a thing...just looked up the account and said nothing could be done. This shop used to be very good...and has clearly gone downhill in service and support significantly. read more

Super clean store. Great for internet and phone service setup. Phone service is less than my previous provider. Easy setup with Xfinity app. Jorge was my sales rep and he was great at explaining everything. read more

Mixed feelings about Xfinity! I want to talk to a person, but AI wants to answer general questions. The text answers and conversations are frustrating. Spent over 2 hours and 9 transfers, trying to clear up a situation. A text staff conversation, sold me on moving my mobile cell phone to NOW. A pay as you go, $25 per month, one line service, if you have Xfinity internet. Well, I was trying to switch: of course, our text chat shut down. He promised 125+ video channels, basic internet and cell service for $98 per month. Great!!! Well, we got cut off, during the cell phone transfer. So, I called back and finally got the upgrade to 125+ channels: but now, it says charge is $145!?! Per month. Called back and after a long time waiting, on hold: my text staff conversation said , I would receive the $100 Visa on line in 14 weeks, part of the cell phone transfer promotion. Creepy, how manipulative they are!!! Still will work, on getting them to honor, the other parts of the contract. The app does not recognize, the contract. Also, on line staff said store was open until 7pm: I drove down there and they closed at 6pm, because they are short staffed! BS !!! Avoid!!! read more

If I could give a negative star review, I would. When I first visited the store, the young man who helped me was very nice and seemed to know what he was doing. When I started having issues with download speed and high latency, I tried to deal with it online but was rebuffed because my order (dropping home phone service) was "pending." What transpired was hours of dealing with people who did not speak English or understand how to deal with problems. Finally, I got someone to close out the "pending" ticket, clearing the way for me to request a service call. I tried online, through non-English speakers, AI chatbots, and a series of what appeared to be chatter in India, but got disconnected and received no help. I returned to the store and was told that the problem was probably with my equipment (previously checked out by a Certified IT Specialist at my expense) and when I told the guy that was not the case and showed him the logs from Xfinity's own system (wildly fluctuating latency and speed, dropped connections, etc.), he simply waived me off and told me there was nothing he could do. He suggested I go home and use my remote to schedule a service call. Since I'd already tried that without success, I asked if there was any charge to cancel service. His response was even more disrespectful and he was joined by a group of apparent sales guys standing around looking at their phones, who started making mocking noises about me complaining. When I tried to get their names, they told me to leave the store, so I took a picture of the rudest one. He then tried to grab my phone and got very hostile. It is unfortunately true that Comcast/Xfinity has a monopoly to provide fiber internet in Carmel, but the company isn't helped by being associated with clowns like these guys. I'm now forced to choose between lousy Comcast service or switching to Starlink and further enriching Dr. Evil, with the likelihood that Starlink will be just as bad as Comcast. read more

Always read the fine print! Got help right away to buy an iPhone and new case. I am uncomfortable giving my social security number to confirm that I have a customer account because I'm used to AT&T which just scans ID. Looked at getting a larger iPad as well at the Samsung watch display. The sales clerk's small talk is about how his father is relocating to Mexico City (apparently one has a better chance of buying a house there before age 30?!), but the service is better than the other mobile provider where they didn't know to activate the phone. read more

Xfinity Store by Comcast Branded Partner - Interior view, facing entrance - Mobile Phones Near Me - Sand City, California

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Had issues with getting a router delivered for new wifi setup. Went to this store and Red was a huge help! He was able to fix my wifi setup issues and provide a rental router instantly. I was in and out in 10 minutes! Thank you Red! read more

BEWARE OF THE IN-STORE AGENTS, THEY LIKE TO SCAM FOR COMMISSION. Called and talked to an agent over the phone to transfer over to their Xfinity mobile because it was WAY cheaper than my current one with ATT and Xfinity is using Verizon's network. The Xfinity agent over the phone from their corporate line was super nice and awesome in helping me with the switch, answering any questions I had, and getting me the best deals. I received the sim cards from Xfinity and decided to go into the Xfinity store in Sand City for the installation and switchover. The agent inside the store told us the numbers for each sim were not set up correctly for each person. Then he told us it was an easy fix. The next day we find out he adds completely NEW lines for each of us. Even at the store, he messed up setting up the right numbers for each person, putting the wrong numbers for each person. Which he told us what happened the first time (which wasn't the case). He did this so he can get the commission but screwed us over because when I rechecked the order the first person I purchased the wireless plan from over the phone had everything right. He also didn't even bother to cancel the first order so we were about to be charged double. I had to call Xfinity to let them know what was going on so they could fix it. Beware of the agents inside this store, while we were there I guess another female agent upsold faster home internet speed to another guest when he was just there for help with his modem. He was furious as well and demanded a refund and management but it seemed like they kinda just blew him off. I would avoid this store at all costs and try to do things yourself or just call Xfinity directly if possible. read more

Xfinity Store by Comcast Branded Partner - Store front - Mobile Phones Near Me - Sand City, California

Went into this store to lower a bill as my contract ran out. I was given a new promotion telling me I could cancel my land line and get a free cell phone that could act as my new "land line" for no additional cost. I fell for it when he said the promotion/contract was good 5 years. No, as it turns out the phone is good only ONE year, he failed to tell me this. After a year I would go back to the rate I was protesting in the first place. The phone never worked right and did not come close to being a "land line", it kept failing the network (see photo) on the day it was finally activated. I felt tricked into getting this phone promotion without it being properly explained (commission for rep???) I know this space is to review this store only and not Comcast, but because of this rep, I will have invested 6 days of waiting to activate, unactivate and reactivate my land line due to his misinformation. Beware, if you have more than one service with Comcast, the promotions may all end at different times, read the fine print when they text you to sign, they do NOT have a printer there so you have to have a good screen to read it! read more

Xfinity Store by Comcast Branded Partner - This photo shows how poor the Xfinity mobile network is, I could not make a call with the brand new phone they gave me - Mobile Phones Near Me - Sand City, California

Went to return my modem and accessories from an install the company couldn't finish They didn't credit me for the brand new (unopened) storm power generator. Must have just vanished in the store. Cost me over $200. Eat a bag of *****, Xfinity of Sand City read more

We had an appointment and arrived early. They were ready to take us right away. The service agent, Red, was extremely knowledgeable, efficient and effective. He is also a warm, friendly and intelligent person. We totally enjoyed our session and went away satisfied and completed. read more

Xfinity is a scam, straight up now. I was told I was paying $35 promotional price and then they added another $65 a month without me agreeing to it or changing my plan and then when I did agree to change my plan for another promotional price I do not see it applied to my account. I do not want to deal with people like this and I do not get paid to deal with people like this. This is a scam. Do not get this product. You will be transferred endlessly to a call center in India. It is not even legal in the United States to do that without someone agreeing to a new plan. read more

Needed to replace my TV remote - walked in without an appointment at 4:30 on a Saturday afternoon - left 3 minutes later with a replacement and they even removed my (still good) batteries - happy customer! read more

Avoid the Sand City store, go to Salinas store in Northridge Mall, worth the effort. The Sand City store was unable to do such a simple transaction as exchanging a non-functioning DVR tv box, even though they had the replacement for me. After going there 2 days in a row and being told they had a "system-wide outage", we immediately drove to the Salinas store, where they did the exchange and had us taken care of in 5 minutes. They confirmed the Sand City store "can't do anything"! I recalled reading about this on Nextdoor. The Sand City store is a "branded partner", not directly Xfinity. read more

I had made an appointment to discuss some issue with my bill and to get a new phone. Got there early but was able to be helped early. Worked with an employee named Tone. He took care of my billing issues quickly and explained everything clearly. After that he helped me get my new phone all set up and transferred everything over. He was friendly, knowledgeable and answered all my questions with absolutely no hint of condescension. My experience going in to the store was so much better than dealing with customer service over the phone. Next time I have any issues that need to be fixed I will definitely be going to the store rather than dealing with associates over the phone. Thanks to Tone my day ended up being good rather than stressful. read more

I am still trying to get the mess sorted out. It started over 2 weeks ago when I went to the Sand City location with a no signal from a cable box problem. They offered me a "deal"...all new equipment plus saving over $100/month. It has morphed into my being told I now have to return 2 modems and 4 cable boxes. What! And that's after 2 tech visits, one to install and one to troubleshoot since my account showed no equipment listed to my account....and that's only half the problem! Not resolved yet and that after hours wasted on the phone and by text. Nightmare! read more

This is the best modern example of a monopoly. We have been paying almost $300.00 a month for sub-par services, and when we moved a few miles away, we lost our landline service that was part of the bundle. (Sub-par is being polite) Here's another example: We arranged to have a payment made in 12 days online and thought everything was settled.... Wrong!! I woke the next morning to find xfinity had helped themselves and debited my account causing it to be overdrawn. I couldn't operate my small business without cash , - so I could work and make money to pay them on the assigned date. We are on a tight budget and their incompetence screwed everything up. I'm self-employed, so I need money in my account to operate and make income. I lost $600,00 in income because of their carelessness. Avoid this company like the plague. read more

Xfinity mobile: Avoid avoid avoid. Hostile and incompetent staff. Our experience at the Xfinity store at the Sand City (Seaside) CA store was so bad, we feel compelled to warn folks of this place. If you MUST deal with Xfinity, go to the Salinas office. And under no circumstances should you use Xfinity Mobile. EVERY other mobile carrier is better. A month ago (Dec 2024) we moved to the Monterey, CA area and setup xfinity internet. As part of this, the staff here said they 'sell Verizon service and that we're on the same network.' Given my wife's good experience with Verizon, she ported her phone over from Verizon to Xfinity Mobile. A few weeks later (Jan 11), we decide to port over my and my daughter's service from T-Mobile to Xfinity Mobile. This is when all h#11 broke loose. The staff could not have done a worse job. Let me count the ways: * They were unable to activate my service. My number was transferred over from Tmobile to Xfinity, but service didn't work. To be objective, this is the ONE-and-only issue could have been as much a tmobile problem as xfinity. * They DIDN'T move my daughter's number over from Tmobile to Xfinity, leaving my daughter's number 'stuck' at Tmobile, since there's no way to get the transfer pin easily without a cell # on the Tmobile network (remember, they ONLY moved my number, not both like they should have). * Also, instead of moving over my daughter's number, they created a brand new number for her, without telling us. * They also mis-assigned phone numbers, so phone numbers assigned to a device before the move were assigned to a different device. * We also learned that Xfinity Mobile isn't really a Verizon carrier. More accurately, Xfinity mobile customers only get any spare capacity available on the Verizon network. In other words, while it's technically true Xfinity mobile customers are using verizon towers, you're lowest priority. If you're on any Verizon tower that is busy, you'll see drops in connectivity. Other reviews will confirm this. We were left with 2 non-function apple watches, 1 non-function android phone and 1 partially-functional iphone. It was a BIG mess. The next day we decide to switch back to Verizon for all of our mobile devices (including the devices formerly on Tmobile). We had staff at both Tmobile AND Verizon say we would be better off working with the Salinas Xfinity office so we could close out our account with them, without fees. We were fully willing to hand over the iphone. But the Salinas store said if we want to return the phone, we have to go to the Sand City office. So back to Sand City. After yesterday's terrible experience, I was calm but assertive with them that we were done and we wanted the mobile accounts completely closed and we were unhappy with the service provided and that we should not have to pay anything else and we were happy to return the phone. The staff member that 'helped' us was just flat told us he would not help us and that they would not take the phone back. He then had the nerve to state 'I would have helped you, but that I "was coming at him", which is absolutely false, he was just deflecting because the staff did such a terrible job the day before. Also, he'd already said no long before he made that claim, and I even told him "but you already said no", basically calling out his bull. This then escalated and concluded with me demanding his name, which he ran off into the back office and you could hear him punching walls and other objects. What a guy. When I wouldn't get an answer for his name and they told me to leave, we left. This staff was deceptive about their relationship with Verizon, and completely fubar'd all 4 of our mobile devices. And then had the nerve to get hostile, not accept responsibility and deflect causing the escalation. This was the worst experience I've ever had with any business. Edit: I know it's long, but I will add that ONE of the people there is actually competent and helpful (he's applying for the air force and was a good dude and he can do better than that place). Everyone else we interacted with was incompetent. That's a fact. read more

George did an excellent job of fixing my email problem. 10 out of 10 and very quickly taken care of.

I returned a purchase for a pod that was supposed to help my WiFi. The employee, Danny never refunded my account. Have been in the store six times talking to Danny, assistant manager and manager to give me back my $120. They pretend to type stuff onto the computer and tell me the credit will show up on my Xfinity bill or back on my card. Of course it never does. Either Danny, the employee who did the fake refund is incompetent or he pocketed the money or they routinely conspire to scam folks. They are shady. Corporate Xfinity won't do anything because this is a franchise store. It's only a $120 theft, but trust nothing at this store. They are liars. read more

Just visited the BEST Comcast Xfinity store ever!! Friendly, professional and fast service provided by JESSE and the whole team. Had to return my equipment due to moving, but will definitely be back here when I can. Very active vibe, everyone busy helping clients and Jesse was efficient and could not have been nicer or more helpful. 10 minutes and I was done!! Thank you all- diana k. read more

I personally brought 3 Xfinity devices from my mother-in-law's home in San Francisco into this Seaside Xfinity "Branded Partner" store to be de-activated. I wanted to be sure my MIL would no longer be paying to rent them. She's not comfortable leaving her home and had no way to return them to a store in San Francisco herself. The agent I dealt with in Sand City was pleasant enough and took the 3 devices I brought in and scanned them for their device number and worked on his computer then said it was all done and gave me a paper to sign to authorize the change. When I got home, my mother-in-law called and said her cable was not working. She then called Comcast (not a local store) who could not fix the problem remotely so they had to sent out a tech. What had happened was...the rep at this Xfinity "Branded Partner" store had de-activated not only the 3 devices I brought in, but also the device that was in use in my MIL's house. I can not figure out why the Sand City agent had de-actived 4 devices when I had brought in only 3. This is not the only problem I've had with this store. Early last year they up-sold me a cell plan and assured me that I would still have my landline. When I activated the cell phone that Xfinity mailed had to me, my landline stopped working. Getting the landline working again (and sending back the cell phone) took at least 30 hours on the phone, or chatting with Comcast to get everything straightened out. What a hassle! In short, don't believe anything the agents in this store tell you. From now on, I will drive about 30 miles to a real Xfinity store instead of the 3 miles to this Sand City "Branded Partner" store. read more

I would put 0 stars if I could. I came in looking for a new phone and they got me to sign up for some crazy promotion to get a free line and 650$ trade in for my phone. I signed up for the new plan and asked if they didn't give me the trade in money if I could cancel the promotion and return the phone. They said yes I could return within 30 days. Turns out they gave me 0$ for my trade in and didn't notify me of that until after the 30 days. I'm now stuck with a giant bill for the next 2 years, and the line they advertised to me as free isn't free. read more

After an initial mix-up with an employee who did not apparently understand the simple request we were there for, we went back and got it all straightened out by Jalen, their outstanding employee. He couldn't have been more efficient or knowledgeable. He came out to our home and readjusted all of the connections, explained the mix up and straightened it out. He is the shining star of this business and I would recommend this place way over trying to call the 1-800 Xfinity number and waiting for a robot. These folks are on the ball and will work with you till the problem or situation is solved. read more

After yet more phone calls to Xfinity and at least one more visit, as of this evening everything is finally working properly. Last thing to start working was the home phone. We were told a tech would come. They didn't. Took about an hour on the phone to get the home phone working. Simply a horrible experience. 'Abandon all hope, all ye who enter'... read more

Minus 10 stars- worst services- I returned router & told them to turn off cell and WiFi in May - they are still billing me & wont let me take my cc off auto pay. Talked to many service reps- no one is accountable or can do anything. Do not use this fraudulent co!!! read more

Amazing staff and service, customer service over the phone suck, but reps in store are very friendly and willing to help, unless it something they honestly can't help with and that is totally understandable! It's sad whenever I come to the store I see how customer disrespect and blame these poor employees for not being able to afford their own bills. Don't take your anger out on them, you knew what you were signing up for. If you don't like the price, go somewhere else and be happy. read more

Jay was super helpful in addressing issues that we could not get solved over the phone or through the app. After multiple attempts, we came into the store. After a short wait, Jay helped us solve our issue, didn't try to up sell us, and had us on our way in less than 10 min! Highly recommend the help in store read more

Very bad customer service. As we walked we were greeted But when it came down to receiving help the two female employees basically were arguing over who was going to help us out neither one was willing . Basically the one who had to help was rude and unprofessional and refused to help to active my husband's line she claimed she couldn't do it that we had to call customer support. read more

This isn't a slam on the Seaside store but Comcast in general. These people are pure evil..they charged me 100.00 for a service call to fix a problem they created. The tech removed a filter on our data line that they unnecessarily installed on a previous visit. I'm 70 yrs old on a fixed income. I don't need this. Run, run, run away from these people. One star is a gift. read more

Horrible experience. Went in to ask about getting unlimited data on my cell phone. Agent said the best way, because of a special, was to switch account to my room mate's name. EVERTHING would be cheaper. Lost my land line, had to return equipment and re-install new equipment for "new account". A real hastle when using Roku and Firesticks. Went back to say landline was not working and was told it would take 24 hours. Waited and returned, was told to unplug modem and restart and landline would be working. DID NOT WORK. Ended up spending 3 hours on the phone with a technician who was finally able to get my landline working. But, my promised reduced price for Xfinity and Mobile were a lie. I am paying more for the mobile (which was supposed to be a promotion) and xfinity fees have hardly changed at all. These guys must work on a commission and therefore scam everyone they see as easy prey. Shame on this company for doing business this way. Where is the loyalty for long term customers? read more

This store experience was a disaster. I was moving and was told service could be transferred. The day of my move, I went to the store to return my equipment. I was told they could not transfer my account. I told them the agent said they could and just show up. The store said no. I asked why he told me they could. they said he was "misinformed" Not my job inform employees, it is xfinity and they are xfinity. I turned in the equipment. Imagine my surprise when I see that they had not turned off the service. If they deactivated equipment, why would they still charge especially when I said it was to be shut off the day AFTER I returned the equipment. They were very in capable of doing anything except passing blame to someone else. Rude, unhelpful and incompetent. The xfinity tore where I moved was excellent. Obviously the problem its THIS LOCATION. save yourself headache and drive to Salinas. read more

great store wow i cannot express how much daniel and herby helped me out and followed up to make sure all my issues were resolved. they have restored my faith in retail! read more

the worst service i have ever dealt. i cancelled my service and they charged me the full amount and refused to give me a prorated discount. worst company and wrost service. i went 4 times in person and they still couldnt give me a refund for the prorated amount. f%#* this place read more