I thought they were very reliable and helpful. Appeared to be very knowledgeable regarding phones…read moreand electronics.

Worst service in all our years of having cell phones. They dropped water on my husband's phone and…read morerefused to admit it. My husband ended up having to buy a new phone. Only go here if you expect bad service. They are not experienced in fixing phones, they only make it worse than it was.

Had to drive all the way to this corporate store because I was getting nowhere with ATT customer…read moreservice. I was told that I would have to call on Monday to speak to a manager to get my concern escalated to the office of the President. Wrong approach. They should have taken my information and had the manager return my call not put that on me. Horrible customer service. When I called I was told the manager doesn't come in until after 10:30. Gee must be nice. I left my phone number and asked for a call back asap. I'm still waiting. Just like I'm still waiting for the supervisor on night shift to call me and help activate my line which I was assured repeatedly would happen last Tuesday night by another supervisor. I'm still waiting on that call. This is not a company that values their customers and if you scratch off the superficial surface this store rises to the same poor customer service I receive from their corporate stores. ATT does not value their customers at all. Not one bit. The store is also not an authorized dealer versus a franchise like one glaringly positive reviewer claims. This is a corporate store, not an authorized dealer. Authorized dealers are the franchise stores. I am in the process of filing a complaint against ATT with the FCC and the BBB.

About two weeks ago I lost access to my Bellsouth email account. This account was assigned to me…read moreabout 30 years ago by AT&T. At the time AT&T did not offer cell service, instead they only offered landline service to homes and businesses. Since then I have stopped using a landline and only have cell service. I have always carried my Bellsouth email from cell provider to provider. And then, for no reason I couldn't get into my email account. Imagine losing access to years of emails sent by people who I love, family and friends who have died, legal letters, warranty information, etc. I called everyone I could think of. No one could help me. I spent 45 minutes on the phone talking to an AT&T rep, a rep from Yahoo, T-Mobile, and my current WiFi provider Comcast. I even went to the Comcast store in Lady Lake. It was there I spoke to a young man who said he once worked for AT&T and perhaps I could get help at an At&T store. I went to the Lady Lake store and was greeted by Mr. D'Alessandro. First thing he asked was do I want to switch to AT&T. I explained I just signed a two year contract with Comcast which included cell service. Now I'm thinking to myself, there won't be any help from this guy, I'm not going to be a sale. But to my surprise and admiration he spent close to an hour with me, trying all kinds of things, until he managed to unlock my Bellsouth email. Not once did he seem put out or annoyed. Nope, he just kept on trying until he fixed my account. For no other reason than he could. I offered him money or lunch, and he refused, commenting that he was glad to help. No reward expected or implied. Look, I see all the complaining. But in my opinion this is an excellent store. When my contract with Comcast/xfinity is over, I'll be calling this office. Xfinity has been a nightmare and if I didn't have a commitment I'd be gone.

I used to have great service and outstanding internet from this company. I dumped them in 2020 and…read morewent to Verizon. The just put some charge on my credit report from 2020 saying I owed them money after 5+ years. How do you fight this kind of dishonesty? Stay away from this company!

I have used T-Mobile for years now my cell service is always good and unlimited, the home internet…read moreworks great weather for streaming or For online browsing . I would definitely recommend them

I had come to the store previously and had a good experience. My review would have been different…read morethen. Today I went to the store to have my old phone transferred to my new one. Shane, told me that because I didn't buy the phone at this T-Mobile store that he would only transfer the number not the information. He told me I could go over to geek squad!! In-store I called T-Mobile 611 and talked to a very helpful agent. She asked to talk to Shane and did so. He refused to budge. She is sending me to another store. She said that it hurts her heart And that all T-Mobile should be one big team. This store obviously only cares about selling phones. They also have no tech department. Shane said this policy as per their manager, which is another problem. He could have done it anyway as a nice gesture. My trip was wasted

Awful experience I went in to remove my sons phone and number off our plan and to open his own plan…read moreas he is 18 and wants it in his name so he can add or change things on his own with his money as he wants, ANYWAYS I had called 611 and had the number released so the agent said we had to go to the store to open his account and link the number well according to the man working there not only could he not do that for us he said " we don't do anything but sell phones here I can't help you" so I asked may we cancel his line then open up my son a new account with a new number to witch he replied "no as I stated before we just sell phones call 611 " and you won't believe what 611 said " you must do this in store to verify ID " so at this point I'm wondering what the point of this store is because there not helpful at all the one 3 miles up the street however got us in and out within 10 minutes and my son got to keep the same number. GO TO ANY T-MOBILE STORE OTHER THAN THIS ONE

I could not walk ten feet without yet another employee pouncing on me, they must be on commission…read more It was an unpleasant shopping experience, being constantly bothered, even when trying to avoid eye contact.

Help was non existent , case locked. Could not purchase…read moreWaste of my time ! I will never shop here again . I did not come in to be pointed around !

I must admit that I rarely ever write reviews unless it was a really bad experience but I'm trying…read moreto give credit whenever credit is due. From the moment their soft-spoken admin answered the phone to the moment their technician left my house with a great TV picture, I couldn't be happier. At first I was hesitant to deal with a small company and not through Directv directly but I'm so glad I did. I have heard horror stories from a neighbor about not dealing with someone local that you build relationship with. SelectChoiceTV staff bend backwards for me to get me the best offer and to fit me in their schedule. I'll definitely refer other people to them; they so deserve it!

They are very slow. I called them last night and they tried to tell us they wouldn't come out until…read more10 days and when I finally got away from the ai talker thing the actual person told us we wouldn't get our internet until the next day which they have not came yet

Well, time to finally say goodbye to my iPhone 8 and switch mobile carriers. Xfinity was offering a…read moregreat deal so off we went. We were so happy with our representative, Angel. He was amazing. He was assisting us and a firmer customer came alongside and had some kind of issue so he handled both of us with grace, patience, and skill. She finally moved along so we got his full skillset. He explained everything and did the phone transfer beginning set up. We left with clear understanding of billing. Great employee!

Say for an hour from 12:05 till one on Monday . Figured they were out for lunch. No sign on the…read morewindow, the phone just kept ringing. They did not open or put it on the machine which we all know you can't do even if you are away. Att right around the corner and all other businesses were open. When you call you are are given reasons like the district manager told them not to come in. Yea! You could have at least left a message on your answering machine, you are a phone come! Disrespectful and rude and lazy!

Consumer Cellular for the win! We visited the Lake Sumter store last week to explore leaving…read moreVerizon. I couldn't believe they could reduce my bill from $200 a month to $60 for two lines with an unlimited package. They did! Also, there is no difference in service that we have noticed, in fact, our coverage is actually better. Swapping the phones over was easy and the gentleman who took care of us had us quickly on their network. I cant think of a single negative to share!