I used to have great service and outstanding internet from this company. I dumped them in 2020 and…read morewent to Verizon. The just put some charge on my credit report from 2020 saying I owed them money after 5+ years. How do you fight this kind of dishonesty? Stay away from this company!

I have used T-Mobile for years now my cell service is always good and unlimited, the home internet…read moreworks great weather for streaming or For online browsing . I would definitely recommend them

Well, time to finally say goodbye to my iPhone 8 and switch mobile carriers. Xfinity was offering a…read moregreat deal so off we went. We were so happy with our representative, Angel. He was amazing. He was assisting us and a firmer customer came alongside and had some kind of issue so he handled both of us with grace, patience, and skill. She finally moved along so we got his full skillset. He explained everything and did the phone transfer beginning set up. We left with clear understanding of billing. Great employee!

WOW!!!! Five stars all around. Not sure why this location gets such a bad rap. I was there to turn…read morein some WiFi equipment and my Consultant, Kris D., took such great care of me. He processed my return and confirmed my final billing information within MINUTES...right there at the front door kiosk...no appointment needed, no line, no hassle! Thanks, xfinity.

Terrible customer service. Manager has a bad attitude. Came in to pick up a new iPhone with my…read morenephew that the previous store didn't have, it was already paid for. Two employees, 1 patron being helped. That left one employee that was doing nothing that could have helped us. My husband said something about it that he was just picking up a phone and it was already paid for, she said you can't talk to me like that in my store. Ignorant staff, will definitely be calling Verizon.

Needed to reset our account pin #. Verizon Customer service said go to the corporate Verizon store…read morein Lady Lake with a photo ID and they can do it. . . Saw Hudson at the store he said he could not do it and gave us a customer service number to call. Got home call the number and they said it has to be done in person with a photo ID. . . .call the customer service number again and a different person confirmed that is what has to be done. . . .also the second customer service person confirmed the the Lady Lake store is noted for not being very helpful. For sure don't see Hudson.

I had come to the store previously and had a good experience. My review would have been different…read morethen. Today I went to the store to have my old phone transferred to my new one. Shane, told me that because I didn't buy the phone at this T-Mobile store that he would only transfer the number not the information. He told me I could go over to geek squad!! In-store I called T-Mobile 611 and talked to a very helpful agent. She asked to talk to Shane and did so. He refused to budge. She is sending me to another store. She said that it hurts her heart And that all T-Mobile should be one big team. This store obviously only cares about selling phones. They also have no tech department. Shane said this policy as per their manager, which is another problem. He could have done it anyway as a nice gesture. My trip was wasted

Awful experience I went in to remove my sons phone and number off our plan and to open his own plan…read moreas he is 18 and wants it in his name so he can add or change things on his own with his money as he wants, ANYWAYS I had called 611 and had the number released so the agent said we had to go to the store to open his account and link the number well according to the man working there not only could he not do that for us he said " we don't do anything but sell phones here I can't help you" so I asked may we cancel his line then open up my son a new account with a new number to witch he replied "no as I stated before we just sell phones call 611 " and you won't believe what 611 said " you must do this in store to verify ID " so at this point I'm wondering what the point of this store is because there not helpful at all the one 3 miles up the street however got us in and out within 10 minutes and my son got to keep the same number. GO TO ANY T-MOBILE STORE OTHER THAN THIS ONE

Needed to buy a laptop. Sleepy Chris was absolutely excellent at checking us out and getting me…read moresigned up for a new BB card. Wonderful customer service and sense of humor and very sharp wit. Very proficient at the process of checking out. BB should keep this young man. Not usual these days to get someone so upbeat and knowledgeable.

Help was non existent , case locked. Could not purchase…read moreWaste of my time ! I will never shop here again . I did not come in to be pointed around !

T-Mobile of Leesburg will lie to their legal team. They…read morewill knowingly send your phone to a place that you don't live.. They will call the cops on you for calling them incompetent Save yourself the stress I'm dealing with and spend you hard earned dollars elsewhere

Sergio was patient, professional, and friendly from start to finish as my wife and I moved over…read morefrom Verizon to T Mobile. Thanks Sergio!

Sells used phones when you order you a new one I gave this guy yassir 676 00 for a new galaxy flip…read moreflip phone went I went to get it it was a used piece of junk with virus !!! He won't give me my money back

Amazing customer service; This is the place you go to if your phone is broken, your phone has a…read morecracked screen, etc. Technically the owner is just amazing and can fix even obscure phones. Had to order my replacement screen for phone and when it arrived was fixed within a few hours. Highly recommend this store for your phone needs (new phones and repairing phones).