We have been Verizon customers for years. Recently, just in changing a password on my husband's…read moreiPhone caused him to not be able to access our email account from the iPhone. We worked with a couple of other Verizon consultants in a different location without any success and came back to this one today. We had been here before. We cannot say enough about Verizon. How great they are and how wonderful ALDON is with customers. He solved the problem in just a few minutes. AL, DON, should receive some type of acknowledgment of his expertise and his ability to communicate and help customers.

Very rude , no stars I would take stars away ,act like they want to help, but will take the next…read moreperson in line and tell you someone would be there to help you, 3 hours there and still did not get my phone working, manager Not helpful at all!!

Say for an hour from 12:05 till one on Monday . Figured they were out for lunch. No sign on the…read morewindow, the phone just kept ringing. They did not open or put it on the machine which we all know you can't do even if you are away. Att right around the corner and all other businesses were open. When you call you are are given reasons like the district manager told them not to come in. Yea! You could have at least left a message on your answering machine, you are a phone come! Disrespectful and rude and lazy!

Consumer Cellular for the win! We visited the Lake Sumter store last week to explore leaving…read moreVerizon. I couldn't believe they could reduce my bill from $200 a month to $60 for two lines with an unlimited package. They did! Also, there is no difference in service that we have noticed, in fact, our coverage is actually better. Swapping the phones over was easy and the gentleman who took care of us had us quickly on their network. I cant think of a single negative to share!

Great job on fixing the tablet. Worked to replace a unit that was a replacement at a lower price…read morethan a repair. Fast repairs while you wait. Many cases and supplies are in stock.

Very fast and accurate regarding fixing my phone very good customer service! Prices were a little…read morehigh but that's to be expected when using an iPhone so all in all I think their service was excellent and fast

They are always hard workers and very helpful. I really appreciate their hard workers.read more

Quick fast efficient for amazon returns. Guy was super…read morehelpful in getting it all in one box...cant ship two! Lol

Very helpful and informative. They have a great variety of services!…read morePhone repair, key fobs and much more. I will definitely go back! Thanks, Jeff!!

Great store, clean and organized and ready to help no matter what the question. I've bought many…read morehard to find items from Batteries Plus and now they have included hard to find/fit bulbs too. With a highly trained and friendly staff, you can't beat the value of Batteries Plus Bulbs... Or you can wait for a week on Amazon and hope the directions are in English. (Follow Up) Had my car battery go dead last weekend. Checked all over Eustis, Tavares, Mount Dora. A few stores had it for 2 or 3 day pick up at the store, but I needed it now!!! Just by chance checked with Michael B. at Batt+ and they just started carrying Duracell Automotive Batteries! I stopped in to see Michael, they had it in stock and could install in under and hour. . Best prices and in stock inventory on many hard to find items. Keep up the good work Mike and Batteries Plus Bulbs, right there on 441 next to Office Depot, Mount Dora

Be warned,this is NOT a Verizon store,it is a "Cellular sales" store with a Verizon sign. So a…read morepotential rip off is not a Verizon employee. With no people but me in the store, a "salesman" charged me $59.99 to remove one app I had a question about, then violated my privacy and took it upon himself to go through all my apps and delete a bunch to seem like he was doing work,including my golf handicap app. Do your homework, find an actual Verizon store. D.S. pound sand .

My 87 year old sister bought a new phone and needed special instructions due to low vision. After…read moretrying to navigate the new phone we returned early the next morning to ask the associate for help. Let me tell you about AJ who saw me struggling with her wheelchair and instead of waiting for us to enter the store he came out and insisted on helping her right there, curbside , while she was in the car. That type of great customer service is the reason we're with Verizon and have been for over 30 years. Thanks AJ, you are a gem!.

I've had my Z Flip 4 screen protector replaced last year and the process, workmanship and…read moreprofessionalism was all there! Service was just incredible in 2023! In 2024, had to come in recently to get my Z Flip 5 screen protector replaced and this experience was just undoubtedly disappointing compared to last year. I could only assume the employees last year no longer work here or something because customers would come in and a line will form yet no sign of acknowledgement was made and there were at least 5 more people in the back. The length process was undoubtedly shown. After patiently waiting after being told it would be an hour, turned into three hours later, I got my phone back only for the bottom left corner of the screen protector to be crinkled and wrinkled with a nail print indentation.... Like what? It was visible and yet the sloppy work was given to me past the counter. Smh. I brought it up and the tech that came from the back was not too pleased that I asked for it to be done again. As they didn't have a screen protector in stock, they made a file in the system that I needed the work to be done and they mentioned either the following Tuesday or Wednesday they will get a shipment and they would call me. I called Tuesday and they said no stock came and that once the screen protector comes in, the system will notify my work order in which they would call me. Come Sunday, I called and they said they had it in stock. Smh. I came, told a two hour labor turned three and half hours and finally got my new screen protector properly installed with no sign of scratches, crinkles, wrinkles or tampered. I work in retail and customer service so I was patient throughout the whole ordeal and showed no hostility unlike the other patrons, but I don't blame them as they were paying so this review would've been 1 had Samsung not covered it under warranty.

This store has great customer service. I highly recommend for any repairs. The staff is extremely…read morehelpful and takes the time they need with each customer so you don't feel rushed.

So it seems a lot of the Metro PCS Dealers in my surrounding area have closed but not this one…read more This location seems to be a one man show, always busy but he multi tasks very well. Always very friendly, accommodating, has what I need or want in store. Although a couple tonight was purchasing new phones and he didn't have cases for them but he located another store close by that did. When he took my payment I forgot to mention the ad to waive the service fee, my fault but he gave me 2 extra credits stamps on my rewards card! Yes he has reward card, 5 purchases/payments = free accessory! Nice guy, very friendly he deserves the business