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    Xfinity Store by Comcast

    1.0 (1 review)
    Closed 10:00 am - 6:00 pm

    Services - Xfinity Store by Comcast

    Security system installation

    Security system repair

    Security monitoring services

    Television service providers

    Internet service providers

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    6 months ago

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    Lelch Audio Video

    Lelch Audio Video

    (7 reviews)

    See the link below for what Lelch feels is $1,000 worth of work…read more My basement already has Cat-5 wired throughout it and I wanted it to be connected to the internet. The rep showed up and looked at the jacks in the walls, saw them going into the utility room (into an outdated cat-5 switch) and determined that another rep should come out to "set it all up". I then get an email with a bid of $675 and although I felt that was high, I told them to go ahead. Another rep came out, cut off the ends of the already wired cat-5 cords, put ends on them, put them into a switch, and placed them in what I was told as a "compact" box that would make it look nice. They then tested the connections and were on their way. The next day I get a bill for $980 and come to find out every visit, regardless of work, starts at $150 and for that first "consolation" (which was the tech and I speaking for 45 minutes and the rep offering to put two covers on two outlets) costed me $335. Well that was news to me and I was not once told anything about that. The actual box that is supposed to make this whole project, "look nice" is huge, unnecessary, and actually makes it look worse. Then the rep just puts the modem on top, leaves all the old stuff still on the wall, and was done. If you feel that the value added work of testing the cat-5 connections already in the house, cutting the ends off of the preinstalled cat-5 cords, putting ends on them, plugging them into a switch, and then placing the switch into a huge unnecessary box is worth $1,000 to you, then you will get what you paid for. What a joke https://imgur.com/a/f2dzg1Y

    My installation experience, product experience (excluding the Control 4 remote), and suppprt/help…read morefollowing the installation have been solid from the entire Lelch team. To be candid, the Control 4 experience is hands down the single component preventing me from giving five stars. The experience with this device has been a challenge. I would highly recommend Lelch for their customer first approach. I would urge you to consider what exactly you're looking for out of a universal system and evaluate whether the Control 4 unit is best for your needs and design.

    Best Buy - best buy employee #1

    Best Buy

    (76 reviews)

    $$

    The location doesn't seem to matter. I ordered a network amplifier (Sonos product) and set an…read moreinstallation via GeekSquad to bring the part and install in one happy, easy visit. Several automated emails, texts and information sent that I needed to fill out & respond to in order to ensure the appointment would go swimmingly. As advertised, I get a text the night before the appointment stating the arrival window to be between 1:30 & 5:30pm. Game on. On the day of, a notice arrives that allows you to "see" a closer window for arrival. It suggests that 2:20pm is a likely arrival time. I arrive at the installation location roughly 2:30 anticipating a simple and smooth install and music streaming throughout the home inside of an hour. About 3:30 I attempted to find the screen that shows updated arrival time and the website suggests there is no appointment scheduled. I call and the system states that it appears I am waiting on an appointment and to go to the website for any updates. No texts, no emails received since an early morning text. I call back. Go through the maze of prompts. The unintelligible person on the other end, states that the appointment had been cancelled because the part I bought a week earlier had not arrived. Understanding that I won't be back to music filling the home this afternoon, I suggest to the off-shore "employee" that if the part hadn't arrived, then why the text the night before and note the day of regarding the nice little 4 hour window was still being planned for our friends from GeekSquad (a BestBuy affiliate) later in the day. This prompted or shall I say the computer prompted the "employee" to suggest that I would have received an email with any changes in the process. Yep, sorry but I never did. This was promptly followed by a demand that they cancel the entire order and that I indeed will wait for the communication to come across showing the refund in full to my account. Lo and behold that came through nearly immediately. So a painless effort of ordering and setting up an appointment online, leads to 3 hours away from productivity and absolutely no progress in fixing the issue. My strong opinion is to never purchase, order, or plan to visit or schedule an appointment with either BestBuy or their service arm GeekSquad. please avoid the pain of attempting to deal with this hometown (I live in Minneapolis) company. Simply a miserable experience. NOT A BEST BUY. Unfortunately difficult to give less than a 1star rating.

    I entered store. Three young men were standing up front talking to each other. Not one said a word…read moreto me. I went to I- phone section and stood looking around for a good ten minutes. Not one employee said anything when they walked by. I finally pulled out phone and did a short video. After fifteen minutes I decided to leave. Too many Best Buy stores to come back to this one. See video.

    ResTech Systems

    ResTech Systems

    (1 review)

    I scheduled a meeting last week with RTS for Today Monday 10/1. I took off the day to meet with…read morethem to install a security system with cameras, two seperate sound systems, etc. It was a larger job. When i called and spoke to Jarred, he said he sent me emails over the weekend and called me later on sunday evining on my cell to confirm my appt which i had made solid at the time it was set up, that he could not make it and that he had a plane to catch. I had told them when i booked the appointment that my cell does not work at my home and they needed to call the home number, which i left with them. So i took the day off, they never showed up and from what he said should have never booked the appt as he knew he was leaving out of town. If they cannot even follow simple contact instructions or do simple scheduling, why would anyone use them to set up a security system or any other electronics for that matter. Can you imagine what customer service would be like !!

    From the owner: Residential Technology Systems provides expert smart home automation and commercial technology…read moresolutions in Plymouth, MN, and throughout the Twin Cities metro. Since 2012, we've specialized in custom-designed systems including lighting control, motorized shades, home theater installation, multi-room AV, conference room systems, surveillance, and enterprise networking. We create connected environments for homes and businesses with technology that's simple, reliable, and tailored to your lifestyle or workflow.

    Xfinity Store by Comcast - securitysystems - Updated May 2026

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