The SERVICE STINKS!!! You cannot speak to a HUMAN. Do not get this outfit for that simple reason. They are 100% reliant on AI and it's annoying as hell. You have a problem that's not straightforward you must drive into office and expect to wait 1-2 hrs. It is hell. All I want is more DVR time and it's a multiday situation and hours to solve. This outfit stinks because they won't pay anyone read more

The absolute worst. Transferred cable from one location to another was unable to provide an instant transfer as promised, 6 days without service. Paid my last bill in full early at my last location received a new bill at the new location - no credit offered. read more

Ed was noted to be very personal and knowledgable and helped me resolve my technical issue. As an Xfinity customer I would recommend him highly. He kept me with Xfinity cause I was frustrated. I'm staying because of him. Thank you read more

Worst internet company they just did an upgrade & now my modem is dead again stop sending out people who dont know how to do upgrades pissed of in whiting read more

Ed and Angel are exceptional in servicing by greeting always with a smile and willing to help.

What a shambles. Told to expect to wait up to an hour just to return a cable box that would take all of 90 seconds. Staff didn't even try to hide the fact they didn't give a crap. Clearly being a manager here requires nothing more than wearing the badge, because it is badly mismanaged. read more

Here is the language from the Xfinity web site: "Appointments are not mandatory but can help ensure reduced wait times during peak business hours. When arriving, there may still be a brief wait until the next representative becomes available." I just went to the Manahawkin store to buy stuff and I was told it will be at least and hour before anyone can even talk to you! My first and last time ever at this awful place of business. A terrible customer experience. read more

The representative went out of his way to be unhelpful insisting that he could only help us if we stood next to his desk. I was with a visibly handicapped person who had trouble standing and the guy would not agree to walk 3 feet to ask any questions. Makes me question humanity read more

The receptionist are extremely rude. When went to ask a question the receptionist cut me iff sns said i have to wait. He was very nasty and told me to just wait. I said you have an attitude and he said no i don't and you can just wait. Great way to treat customers read more

5 Stars for GREG the employee who helped us! Greg was very nice, patient & knowledgeable. We were there well over an hour. Greg went above and beyond and made things easy & understandable. Greg even fixed my phone which had nothing to do with why we were there. Nowadays it's not often you find someone who is willing to do all this and not once making us feel rushed or a bother. Thank you Greg! read more

the store is closed with no notice tried to pay my bill wth worst service with phone contack

Currently on hold after finally getting through to a representative about a line being down outside our house. Can't simply call and ask them to send someone out, they want all of your account information before you can speak to someone and then make you hold longer to check the connection status read more

During the height of the pandemic, you had to make an appointment if you had to visit the store. The store is large enough for proper social distancing & anyone coming in was required to mask up, along with all the employees wearing masks. They also had hand-sanitizer available for anyone who didn't have it. Unlike me, who brings it wherever I go. Everyone was pretty attentive, & wait times weren't that bad. I don't know if it's different now that mask mandates are lifted, however, the few times I had to visit, I felt safe. But, if you're still unsure, wear your mask. It can only help. read more

Xfinity mobile has got to be the worst mobile service I've ever had and ever made! Like literally it's trash like I'm so pissed off with the mobile services that I'm about 90% sure that today I'll be canceling all their services and I have Xfinity TV, Xfinity Home, Xfinity internet (the highest package) and home phone. I'd rather pay for direct tv and have it cut out on me a million times before I ever recommend this trash to anyone I know. Hell I'll pay Verizon's high ass mobile prices at least their stuff I know for sure actually works and the don't give you the run around... Dear Xfinity: My only advice to you is REVAMP, REGROUP, RE EVERYTHING and DO BETTER. TREAT your customers BETTER or CLOSE FOREVER and FOR GOOD read more

I wanted to switch to xfinity and I needed new phones for myself and my wife. I went to the store in Tom's River, and was blessed to meet Skylar. Skylar patiently listened, and did all she could to help me see and understand. She guided me through the transition, made sure I had what I needed, and answered every question and concern with detailed professionalism. read more

Xfinity prices continue to go up and their service continues to go down. In addition, they recently totally failed to inform me of a cost to come out to my house and surprised me on my next bill charging me a $200 fee. You can't talk to them - they just don't care. read more

If there was a zero stars that's what they get. If you want to purchase or upgrade they shine. Need help with a problem -don't waste your time. I've had a recurring problem for over 2 months. Have been on the phone 5 days out of 7 every week. When I try to sign in on website it says hi Joseph. I requested 3 times in the past year to remove that name as IT'S NOT ME. Nope. Still happens. The customer service is HORRIBLE if you are a senior and not techy they have no tolerance. Last week 2, I won't mention names here, although mgr WILL get them, male reps were rude and arrogant, kept turning his screen for me to see what HE wanted and I said look at my bill. There's a charge for DVR svc that I don't have. Look I can only go by what's on my screen and I can't talk to you anymore. He walked to get another rep (the one that mths ago said he removed Joseph from my acct " and give a 10 rating when you get the survey" ) He quickly stated "we can't help you here. Call the billing department. So Xfinity Comcast, just how many of your clients are seniors that might need a bit of patience and kindness?? Your TV commercials are geared towards Commercial accounts...how about you take care of us little people???? read more

This is the only Xfinity store in the area so it is busy every time I go in rain or shine. It is spacious however with benches to wait as you will inevitably do here. It is open and airy which allows you to see what is going on but also let's you see employees chit chatting and wondering around aimlessly while you wait for their help. The employees are usually polite when you are called for your turn. There are kiosks for simple operations like paying a bill etc so use them while you wait. Parking is out front and easy. Xfinity, the office, is conveniently located on Hooper in TR. It is an ok Xfinity. If they opened an additional location to handle some of the customer service of this population dense area this location would be better read more

Yelp really needs to have a zero star options. Comcast in general sucks. I only have my internet with them because of that. Every few months my bill unexpectedly goes up. Then I call and get the run around... it's a huge hassle I don't have the time for. If another internet provider was readily available, believe me, I'd switch. But there's not. So I'm stuck dealing with this garbage. And then we come to why I'm leaving this review. So my modem took a dump, again.. third modem in about a year. Go to xfinity, wait about 30mins to get my new modem. Go home to install and guess what? Doesn't work out of the box. Who's in the back doing quality control; a couple of trained monkeys? I understand parts can be defective. It was CLEARLY a refurbished unit so that means it was tested previously. Unacceptable. Hey xfinity, maybe if you spent more time on your garbage equipment, you wouldn't be the most hated service provider on the face of the earth. All the service people at the xfinity store were nice, apologetic and professional. This is in no way a bad review of them. read more

Slower then slow can be. There is a hole lot of nothing getting done. Waiting over a half hour just to return something

The store has in fact been improved a lot. Gone are the security windows, and it feels a lot friendlier. Several of the employees are really nice and try there. So, that's why 2 stars instead of 1. But I just could not get my service working despite being a relatively tech savvy person. Despite multiple tech calls, despite numerous modem exchanges at the store, and despite a tech guy coming to my home, I still got no internet and no cable TV. The tech guy showed up on time. But he did not take ownership of getting my service working. He got impatient that I needed to call my building super to let him into the basement. That's not unreasonable. He said he would come back and to call him on his cell. That was a lie. No one ever came back. At least the store made it easy to return the box. I'll try FIOS now instead. read more

Today I went to this store to see about changing my mobile phone carrier and possibly buying a new phone. This store is fairly new and it is nice and uncluttered. They have a few displays of phones and accessories but more people go there to get home tv and internet services. You walk through the door and you are greeted by a friendly staff member who directs you to the next available salesperson. They have some cushioned benches to use if you have to wait. So xfinity mobile phone service is fairly new. They use Verizon towers so if you like Verizon you will feel the same about zfinity. The price the salesman quoted me was less than half what I was paying with Verizon. I was saving so much money I could afford one of the higher priced iPhones. The salesman never tried to get me to buy more than I wanted and he was very knowledgeable about the different phones and models. I did just go there today so if my opinion changes I will post an update read more

Xfinity Store by Comcast - The store front - Internet Service Providers Near Me - Toms River, New Jersey

Returned 3 cable boxes that I have used for years. Of course at the checkin desk they have no record of 2 of the boxes although I have been charged for them monthly. I had to wait 20 minutes while I watched employees doing nothing and others on the phone with their customer service line trying to resolve issues. Xfinity has no regards for its customers as it controls the market and has little competition. I should not pay over $250 per month, $3000 year for poor service. read more

Extremely bad service, no customer service. Awful. Could not be worse without being non existent- in which it is monthly burglary.

Helped by John today setting up new account and new phone. He couldn't have been nicer. Very professional and knowledgeable.

Peter was rude and disrespectful to my mother. Some people coming in do not know technology and to dismiss them as dumb is inconsiderate. I hope you fire him read more

This place just sucks we paid our bill for service that is so slow and when you ask the workers anything they just ignore you

Wow, I just had the best experience EVER with Comcast. I was just returning equipment, but this store was so organized, efficient and clean I felt I had to post a review. What a nice upgrade from their other locations in this area. read more

they are by far the worst cable company in the usa they raise prices ( monthly bills) they lie and can't explain anything all they know is your bill is due i had called xfinity/comcast from 2017 until present about my ex and his girlfriend who were apparently on my account i spoke with security they deleted my email which was my apple id they said there was ni way he was on my personal home account meanwhile i found on my phone n pc comcast directly in email asking if he changed his password as if he lived here?!!!! and paid the bill never i pay the bill and shouldn't had to call to tell them this, because they knew and only care about making mobey i pray they go bankrupt because no one i know will use them again! ever read more

The store had to order the phone I wanted, it arrived at my house on black Friday. The wait at the store wasn't long before I saw a technician to port over my phone number from Straight Talk. He said he said everything was done in about 45 minutes. I didn't try it, I was going to wait till I got home and had time to explore the features. Well the phone number didn't port over, only six of my contacts did and none of my App's. I went back to the store on Saturday and was helped by Greg Nelson. He was the utmost professional he knew what he was doing and was extremely helpful. We had problems with my pin # at Straight Talk and the phone number porting took overnight. He called me at home to see if everything was working to my satisfaction. Greg was able to port over all my contact information and App's. If it wasn't for Greg's dedication to make a customer happy this could have been a very bad review. I would give my experience a two part review. Black Friday is a 1 rating and Greg Nelson's performance a 5 rating. I hope this was helpful. read more

I had Dish for 9 years and loved it! Then a salesman came out asking why we left Comcast. We told him why. So he said we could get more for the same price. So we switched!! Sounds good right?? BIG BIG mistake for the 1st couple of months, I was on the phone every time the bill came in. It was more money than what we agreed on & also what my contract said. I got the run around at every call! Now we're dealing with the picture freezing, the service going down & it is literally every day!!!! So you can imagine how many times I heard that I was the one that had us switch!!! It's a Sunday and again I'm calling Comcast!! The rep. had to send a signal to the box (again) to clear it!! I told the rep. I want to speak to management because I want a credit for all the B. S.!!! So we're waiting & waiting but no one replied to his request. But shocker!! I left my phone for them to call me, we'll see. I know not to hold my breath!!! read more

12/13/17 Did have Assistant Manager call today to apologize for rude behavior from staff. That was a plus for this office! Very much appreciated for customer service! 12/10/17: Terrible service. Clerks definitely do not want to be there and reflect it they way they handle customers. They seemed so put out that I did not know their procedure to return a device. The Comcast people do not wear name tags, so I do not know who was on the floor. The guy at the front desk took my equipment and handed me a torn piece of paper and told be to wait. "For what", I asked, and was told for the service person. I told him I didn't want a replacement, I just wanted to return the unit, and he told me again to wait until I heard my name called and hand the service person the piece of paper. When the service person, Sheryl, called my name, I don't think she liked the torn piece of paper. She said she couldn't get any info off of it, and then asked the information needed, and when not typing fast enough, she asked for some information, again, I offered her my account # on a piece of paper I had from the returned device, and she snapped, "No, just your name and phone #" (again). She asked me to sign a piece of paper. Then I stood there for a few awkward seconds and that seemed to upset her. Evidently our "session" was through, and I didn't know. "I said have a nice day"; and I'm like, "Huh"? I didn't hear her, and she went on and on, "I did say have a nice day". OMG. I had no idea our business was done. This lady should NOT be in customer service/serving customers. I'll stay as far away from Xfinity as possible! read more