HORRIBLE!!!!!!!! DO NOT purchase or switch over! I'm giving…read morea warning and trying to figure out the same things RW E. it's not worth all the smudge in the line to pretend that maintenance going to come out and NEVER do!

You changed the cable to streaming at the end of 2022. This forced anybody that did not have a…read moresmart tv to buy one. There is a lot of older people in the area and on a fixed income. I called today to get another fire stick for my mom and was told that they only get 1 free fire stick per household. So, not only was she forced to buy a smart tv if she wanted to watch tv, but now she can no longer watch tv in her bedroom or sewing room without forking out more money for another fire stick. If there was other options for internet for her she would not have Sparklight. Maybe I need to look into Direct TV. You people suck. Don't ask me to call to address this issues because I spent 20 min on the phone waiting for a supervisor.

Had Xfinity wifi for a year and moved out of state so canceled the service and returned the…read moreequipment the day I left. I kept receiving calls about how I failed to turn in a piece of equipment that I know for a fact we returned with the other equipment. I paid $60 a month for 500mb wifi and was charged $116 apparently for wifi use from 05/04-06/01. I returned the equipment 05/02 and they doubled my rate and tried to say it wasn't for the equipment (because the equipment was obviously returned when I gave the reference number from the receipt) but for the wifi bill and moving fees. The work around it took just to get a person on the line was ridiculous and a 30 min process to get a refund even though they seamlessly transferred the 116 at 3am from an already cancelled account. For them to charge me after my accounts canceled for services that didn't exist is extremely shady. If you can use any other provider do it.

This store is absolutely amazing and I just have to brag on it a minute!! Jeremiah helped me switch…read moremy phone plan and let me tell you, he gives the kindest, most patient service you could ask for!! He literally stayed TWO AND A HALF HOURS on the phone with customer support trying to fix a porting issue with my service, HALF AN HOUR PAST CLOSING, just to make sure I left with a functioning phone. I couldn't be more grateful for him. I don't know how much he's paid, but he deserves a raise!!

Please note that this review is about my experience trying to sign in, not my experience with this…read morestore. The store is excellent, Verizon app sucks. Trying to change your credit card is an exercise in Catch-22. Joseph Heller is chuckling. Try to log in, put in your password and then tells you you've exceeded your attempts (1). You try to change your password but you need a code. Guess what: you can't get a code until you put in your password which has to be changed due to your one attempt to log in is excessive but you can't get a code without putting in your password. Round and round we go getting nowhere until I'm ready to defenestrate the phone. Other than that I have no complaints about the phone service.

WHAT A BAD EXPERIENCE!! Initially, I was working with Kayla, who couldn't tell me which of the…read morethree credit bureaus they'd be using for my credit check. Since I have a security freeze in place, she suggested I unlock all three. True professionals would KNOW , not GUESS! Too, she said it would be a "soft pull", indicating it wouldn't show up on my credit file as an inquiry; I FIND THIS VERY HARD TO BELIEVE! In my twenty-one years in the car business, when we checked someone's credit file for credit worthiness, it was ALWAYS a "hard pull", meaning it would show up on their credit file as an inquiry. Dishonest sales people tend to use the "soft pull" ploy to minimize people's concern regarding their credit scores. Again, VERY SUSPECT!! She was reluctant to order the phone I wanted, saying they should receive one in the next couple of days. When I asked, she said they had no way to check and see when one might be arriving. She said they'd contact me when the phone I wanted arrived. I received a call from her manager the following morning saying they'd received it. I told him I'd unlock my credit files to allow them access, and would be in later that afternoon to complete the transaction. When I arrived, Kayla approached me and sheepishly explained that the phone I'd been promised had been sold! She said they could order one instead. Remember, I'd suggested ordering one the previous evening and had been dissuaded from doing so! Out of frustration, I asked to speak with her manager. I was then introduced to Liminsky, the same person who'd called me that same morning to say my phone had arrived! He then proceeded to interrupt me and try to talk over me when I was attempting to explain my position. I ultimately left without doing business with them. WHAT A COMPLETE CIRCUS!! The only reason I'm giving them one star for this review is because zero or negative stars are not an option!

From the owner: Visit the T-Mobile & Metro by T-Mobile store in Monroe and discover America's largest, fastest, and…read moremost reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2880 Louisville Ave Ste 3 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.