I called the online phone number to discuss my bill increase. The representative Keith was extremely helpful, not only did he painfully listen to every question or comment I had over a 2 hour phone call he also exceed my expectations by updating my plan with an additional service while also maintaining my maximum budget. I can't express how refreshing this was to have a service member spend as much time, as patiently as he did, and be able to end the call happily, having every and all possible doubts reassured and addressed. Kudos to Keith for stepping up as a true "Customer Service" representative. read more

If I could give a negative star I would. I had contact Xfinity for internet service because it wasn't included in my maintenance fees. When the building obtained service through another carrier it included internet so I canceled my Xfinity service. Xfinity sent me a bill for $201.25 for a cancellation fee. Cancellation fee? I never signed a contract or agreed to a contract. Now, since I have not paid that fee they sent the amount due to collections and it dropped my credit score by 38 points. This company takes advance of people. Has everyone else experienced this with Xfinity as I am considering speaking to an attorney regarding filling a class action lawsuit. read more

Everybody knows that corporate America has sacrificed customer service and product quality at the altar of short term profits. However, my vote for the absolute worst company is Xfinity also known as Comcast. Xfinity provided the worst customer support, if you can even reach them by phone which is a nightmare in and of itself. If you choose to leave a message for them to call you back instead of holding on for two hours listening to the same 8 bars of musical drivel, good luck, because you probably won't get that call back in your lifetime. But it gets worse, much worse. When my development switched phone service and wifi to Hot Wire in December, Xfinity still charged me for the services I was NO longer receiving even though I TOLD them to end the service. I still had Xfinity cable tv. It was a real pain in the you know what, but I finally went to the Xfinity store and straightened it out with them. Xfinity owed ME money but they would only give me credit, NOT a refund of money. I would have been ripped off and I'm sure lots of their former customers have been ripped off by giving them credit they can't possibly collect because .... they no longer have their service. Fortunately, or unfortunately for me, I still had Xfinity cable tv service so the credit was eventually used. But ... When my development went with Hot Wire completely, and Hot Wire offered tv services, the contract with Xfinity was terminated. I paid what I hoped would be my LAST Xfinity bill and returned all their equipment to the Xfinity store. Finally, I thought the nightmare was over. Not so fast Pilgrim. I continued to get BILLS from them even though my service was now completely terminated and the equipment returned. It is now March 20 and I got yet another bill for $34. Beware. Xfinity is like a case of malignant tuberculosis with malaria on top. I told my bank not to pay any requests for money from Xfinity. So far so good. read more

When we call for service we were on the phone 1 hour. Still never gave us an appointment for someone to come out to fix We ended up paying $200 and they continued to give us the run around. After the hour we are still on the phone with someone who barely speaks English. read more

I was going to leave a lengthy review about this garbage company but everything I was going to say has already been said but for my own satisfaction I'll just say this company is garbage there automated system is bullshit or when you get somebody live you can't understand them because of the Indian accent . I live in New Jersey this is a vacation home in NJ I have Optimum which I'm not to happy with but compared to xfinity it's great . Maybe Trump can get this pos company shut down read more

Tech is currently 3.5 hours late for an appointment. No call or text. I finally call them and get an ETA of 1:15pm. It is now 1:34 and the tech still isn't here. Since comcast is such a large company, my only recourse is to leave a bad yelp review. read more

Their service is always on and off... when I last called them to repair their internet service they sent a team that ran over my road sign. They backed up into it as they approached the internet box, broke it and dumped it by the house. I called Xfinity to report the incident and they took over two months to say i couldn't prove it was them since I didn't have a video. The people knew for a fact it was them with the pictures i provided but they nevertheless contested my word and did nothing to fix it. read more

XFINITY - Internet Service Providers Near Me

I have been an Internet Essentials, do not need service! customer for years, believe that or not, yet very grateful. This month the bill jumped from 9.95 to 14.95 with no notification. No, I don't need ACP application through a getting noplace chat, virtually. Always stay logged in, always have to change password! Thank you, as they charge debit. read more

Xfinity is the worst service I've ever had. I thought Cablevision was bad but these clowns take the cake. The new internet works when it wants to. I set up an appointment and the technician didn't even knock on the door before canceling my appointment. Trying to get a human in the phone is impossible. ZERO STARS FOR THIS BRAND. XFINITY IS THE WORST !!!!! read more

THE worst!!! Awful in every capacity. Cumbersome tech support...just shouldnt be this hard.

I have tried to call for over aa month regarding my rate increase. All I get is the recording over and over. There is no other number to call. I need to change my plan or cancel all together. read more

When Comcast originally ran the coaxial cable on the telephone pole in the backyard, they never attached it correctly. About 10 feet of it was flapping in the wind. FPL came to do some repairs and took my coaxial cable and wrapped it around voltage wires. Now my Internet is coming and going. I called Xfinity and they had me on the line for 2 hours trying to troubleshoot something that I knew was not an issue. It's not my modem. It's not my routers. It's the coaxial cable wrapped around voltage lines on the pole. They finally make an appointment to send a technician out. I wait from 10 AM until 1 PM and no one shows up, no call, email or other communication. I log into my account to see I have no appointments. I tried to call them and am bounced from one automated service to another. Then all of a sudden a notification pops up in my account stating that they had to cancel my appt because they found some patching issues in the neighborhood. I took a day off work to sit here and wait for them for nothing. I have to call again to schedule a tech to come out. I tried their online chat. What a waste of time. I had 4 different assistants within a 5 minute interval, asking me to continually repeat what the issue was. Now they want me to troubleshoot again with the modem and the routers. What a joke read more

The worst customer service I have ever dealt with. Essentially they do not want to have an agent talk to you. If you call, they make it virtually impossible to talk to someone. They force you to text with someone. I had a reasonable question on my billing and it took almost a half hour to get it resolved. read more

this is the most unreliable Internet service provider that I have ever experienced in my adult life. there are constant maintenance outages that they do not communicate to their customers and then claim that they did. I have lost at least two weeks of work in the past two years due to Xfinity Internet being down. Surprise surprise we are in an outage today. The outage was not communicated to me as a customer. when I called into Xfinity about the outage, I was told that I would be notified if the outage was extended here we are two hours past the promised time and I still have not been notified, nor is my Internet back on. I started a new job today. Thanks, Xfinity. Over promises and under delivers. Unprofessional and poor communication. Xfinity representative lied to me today and said that the outage was due to weather. Meanwhile, there has not been rain in five days. It's 85 and sunny outside and there is no events going on. after questioning her multiple times she finally admitted that there was maintenance being done first thing in the morning on a business day that makes a ton of sense. read more

Internet works good. Customer service is absolutely awful and the app is useless, locks you out continually. They have overcharged me two months in a row, gave me equipment and had a guy come out which they said was free of charge and then proceeded to charge me on my next bill. I got them to remove it, but they still charged me $20 over what my plan is and then both times just say they are going to credit it to my account and it will adjust the next bills. I would like to just pay exactly what I chose to pay every single month. Try to explain to any customer service agent and get help is a nightmare, they don't understand anything and then they try to up sell you every time. I am convinced they mess things up on purpose so you have to call them so they can try to sell you more stuff. read more

December 6th 2024 I traded in my cell phone through xfinity and followed the instructions to send my trade in to Assurant. I did everything correctly but Assurant never paid me for the phone. Assurant still has the phone. I have contacted both Xfinity and Assurant over 12 times each, but nobody in their customer service will take care of this issue. My phone was worth $406. I am not going to lose that money. I can not and will not throw that much money away. Customer service for both companies is terrible. I am going to pay off my new phone early and cut ties with Xfinity. I have been a customer with Xfinity for almost 20 years, but I am done. They have ripped me off for the last time. read more

I called the 800 number because calls are being blocked on my landline phone. It is almost impossible to talk to a service tech. They seem to blow u off. After insisting i was turned over to a tech. He looked up my problem and told me i had called before about the problem. He looked into it and said he would check back with me within one hour. Did u hear from him? I did not. I called back and asked for him. I was turned over to a very nice woman. She tried to be helpful but i could hardly understand her. She finally told me that everything was checked and they could not find any blocked telephone numbers and the problem now was mine. What wonderful customer service and care? Their customer service does not exist, sorry to say. read more

I've had Xfinity for over a year now and every single day, it disconnects for 5-60 seconds, multiple times a day. They sent technicians more than 10 times, changing cables, routers, etc. nothing worked. Their system has issues and they don't seem to care to fix it. The poor-quality connection has been extremely frustrating. I constantly get kicked out of meetings, streaming, and everything with internet. My smart devices connected to Apple Home constantly get disconnected, so every day we have issues with something not working. Every time I talk to customer service, they want to sell me phone plans, or upgrade my speed, and when I ask them to focus on my issue instead of selling me more services, they leave the chat and disconnect my internet for 20 minutes. I never hated a company as much as I hate Xfinity. I can't wait for Verizon to come to our building so I don't have to see Xfinity's name again. read more

XFINITY - Internet Service Providers Near Me

Xfinity Months without usable service from Xfinity. They send techs out and say they have replaced faulty equipment only to leave me with the same crap as before. Expecting me to take off work for their problems. Managers won't answer. Hours wasted calling this useless company. Run from xfinity!!! read more

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I would have given them no star at all if that was an option. Horrible service, and has been for as long as I have known and used them. On more than one occasion they have told me that I need to replace my cable box and when I did I only found that the replacement box was defective. Their solution? Drive to their service center, wait in line for over an hour, and get a third box which probably has a good chance of being defective as well. And getting help on the phone? Be prepared to wait over 30 minutes to get a live agent. I hate these people and it is easy to understand why so many other people hate them as well. They are great at taking customer money but beyond poor at customer service and satisfaction. read more

The worst on air service; unintelligible billing processes. Overall performance, minus 100. Personnel are personable, but unable to resolve issues! 800# customer service; easier to talk to a wall! read more

horrible customer service I have been with this company since 2022 loyal customer and they are giving me run around agent Sofia was extremely rude. Such a horrible experience I am being charged crazy fee's and a month ahead....STAY AWAY Supposedly spoke with Manager Juan 3104628... read more

Worst website to access account...Stalls, reloads,,loading errors,,,!!! You would think an ISP would have an efficient site to navigate...? If you inquire about this to customer service, they put you on hold and disconnect you!! I looked at reviews from 5 years ago....same issues with their website!! read more

Now spoken to SIX DIFFERENT AGENTS since I've picked up the phone over an hour ago and they STILL can't help me with a situation that they encounter EVERY SINGLE DAY. Horrible phone tree, horrible web site. I've had to say or type the same info over and over again just to talk to each of the SIX agents because they can't resolve my request on the web site and have to talk to an agent. Long hold times. Have to talk to mutiple Comcast call centers despite the fact that it's all one company. What's the point of a common brand name if the brand can't handle my ordinary request with one call and one agent? Good grief. read more

Customers be very careful when calling Xfinity if you are experiencing an issue with your service. if They could not fix it from their end, then, they'll tell you they will need to send a tech to "fix it". Once the tech comes over to you and "fix" the issue that is xfinity's fault, they will wait until the next billing cycle to send you a gigantic bill for the service they "gave". Then you call xfinity to complain about it and they will tell you that you authorized it. If you did NOT authorize it, they will still charge you. They also do the same when you extend contracts. Awful customer service in person and over the phone. Manager takes brakes for hours and seems to be the only person in the branch who could " resolve" the misleading info. It's time to throw this company down the toilet read more

The 1 star reviews are true. Complete rip off company sending people out to your house charging $100 for 10 minutes of the technicians time. Extremely unprofessional! Beware Whichever Internet package you choose to pick, they all seem to run at half speed of what they should. read more

HORRIBLE EVERYTHING. I pay for 1200mbps and that's what i have... inexistent costumare service, they can care less about you read more

XFINITY - internet speed - Internet Service Providers Near Me

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I have been an Xfinity customer for almost 5 years. And, all I can say is the experience with the actual services, customer service, on the phone and in store, is just so exhausting!! I paid for an upgrade, hoping this would improve my service. Then, I'm given old used, dusty equipment, wrapped in a cardboard and plastic, modem all scratched up. I take it home, complete my set-up and Now my cable does NOT work. And, I'm told it's because my SmartTv is having issues with getting the App. (WHAT) It's just unbelievable. But, you all still want my payment correct??? I thought the "saying" was you get what you pay for. In this case, it's more like you pay for what you don't get. I'm beyond Frustrated with Xfinity/Comcast:( read more

XFINITY - Old Dirty Scratched Xfinity Modem - Internet Service Providers Near Me

Only reason for the 1 star instead of 0 is its the only way you can submit a review. When you signup for XFINITY.(mistake #1) you must phone XFINITY. When you schedule your installation, you talk to an XFINITY employee. When you pay your bills...you send your money to XFINITY. The truth is an independent SCHLOCK OUTFIT of RUDE untrained independent installers by the nameof C.U.I. cable installers are who show up, NO ID. NO company name or logos to identify them as XFINITY techs..BUT when they knock on your door (ALWAYS LATE) THEY ALL STATE "I'M HERE FROM XFINITY TO DO YOUR INSTALL"! mind you...youve only talked to XFINITY up to that point. I called for a recconnect of service since the cable was already here it had just been cut outside a bedroom window when the last owners left, and really only needed to be re connected where they had been cut. The INITIAl installer, "HI IM HERE TO DO THE SERVICE INSTALL FOR XFINITY" decided to bore a 1.5 inch hole in the front of my home and proceeded to run a new coaxial cable 20' long behind my couch hooked the router up and left a loop of excess cable approx 3.5' that literally bent up in the air directly in front of my front door. There was no slack to do anything, i could not open the door completely the connection to the the modem which he also placed and connected. We asked him to show us how to get on line since we got cable tv, and internet service as a package. He immediately stated turnon the tv heres your remote and follow the prompts. "I've have to get going as i am paid by the job. I could not believe what just took place in my home id just paid cash for the prior week here in Stuart Fla. That was 12/09/2020!!!!!! I called XFINITY asked them tocome out and address the install as soon as the man left. Still unadressed 4 days later i began to Gorilla tape the 3.5 loop to the floor. ON 12/13/20 i tripped over the incorecctly installed cable an pulled a $500 monitor crashing to the ground as i fell face forward. called XFINITY filed a claim and complaint. Approx 5 days later a tech shows up NO ID but "He's here to take care of the XFINITY cable problem.?!" HE LOOKED AT THE ORIGINAL WORK SHOOK HIS HEAD IN DISBELIEF AND THEN WENT OUTSIDE GOT A LADDER AND CLIMBED A POLE. 15 mins later he knocked , came in and stated that squirrels had been chewing cable wires. Said your picture quality should be betternow. and never addressesed the loop . that vbottom line it took 5 calls to XFINITY 5 visits from "XFINITY"techs 2 0 that id 'd themselves as supervisors.. the1st "supervisor" came in looked at the initial install. and said this is wrong . but the only thing he could do that minute was to return to his truck brought back a 12 ' extension pull the taped down loop and attach the extension then used coax cable pins to tack along the entire frame of my front door in the interior of my living room and said he would be back that eve with another supvr. which never happened. tThis nonsense went until 01/18/2021 when my wife tripped on th e loop and fell an broke her shoulder which was confirmed at Cleveland clinic by an orthopoedic surgeon xrays and mris the next day. Afinal call to XFINITY in which i was extremely angry and vocal finally got another man NO ID NO name on his truck h"here to fix the xfinity install problem, completely removed every cable that they had installed inititally, he walked outsid found where the original cables needed tobe reconnected and did so with a 2.00 connector. NOT one wire from the initial install was left. TODAY I got a call from CUIcable company insurance adjuster MIKE NIWA from SCOTTSDALE INSURANCE COMPANY...REPRESENTING NATIONWIDE INS, "Nationwide is on your side" who insurers CUI cable company DENIED ALL LIABILITY!!! STAY AWAY FROM THIS AGENCY AND THIS INSURANCE COMPANY AS THEY ARE THE ABSOLUTE EPITOME OF HORRIBLE BUSINESS PRACTICES NO ETHICS AND NO WAY TO GET A CLAIM SETTLED WITHOUT ATTORNEYS BECOMING INVOLVED. BEWARE AMERICA "NATIONWIDE INS. AND XFINITY ARE SHEISTERS CON MEN OF THE WORST VARIETY. YOULL GET MORE FOR YOUR MONEY BUY LIGHTING CIGARS WITH IT OR BURNING IT FOR HEAT ON COLD NITES THAN TO GIVE TO A SHAM OPERATION THAT HAS NO INTENTION ON PAYING LEGITIMATE CLAIMS. SWORN TO THIS BY GEORGE R PASENELLI A VICTIM IN STUART FLORIDA. ON THIS THE 28TH DAY OF OCTOBER 2022. I WONDER HOW MANY POOR FOLKS ON THE WEST COAST OF FLORIDA HAD NATIONWIDE INS.. ID LOVE TO SEE THOSE STATS. read more

XFINITY - MIKE NIWA BAD BAD BAD MOIRA HIS TEAM LEADER WORSEWORSEWORSE. BEWARE OF THESE THIEVES - Internet Service Providers Near Me

Xfinity cable service in West Palm Beach is bad. The service center is good but connection or whatever is the problem is bad. I've been in my condo for less than 2 months and have lost reception at least 4 times. I've wasted hours talking to someone in the Philippines and the problem has not been resolved. I'm spending this evening without tv amd reported this recent issue 3 days ago. I'm told that someone will arrive tomorrow to help. So far I give them 1 star. Very frustrating. read more

I wouldn't even give them a full star. It is impossible to get someone on the phone to ask plan questions and changes. Of course you can login and review them, but there are questions that need to be answered and their phone systems puts you in circles without transferring you to an agent. If you are lucky to get someone on the line, they don't save the changes quested. Terrible customer service. Do not recommend this company to anyone. read more

My story on Xfinity is very long. I will attempt to offer up the condensed version. Xfinity created for me two accounts at one address. When I discovered this fact Xfinity put a $1500.00 credit on my account. Xfinity moved this money from one account to the other. Sent me a $440.00 paper check. Reversed approximately three months charges. Xfinity paid a couple months bills for me. A $1000.00 credit still showed on my account. My current monthly statement ATTACHED. Shows my monthly bill to be $1179.96. Next month will be $1179.96. That is very expensive for tv and internet for me. I don't trust Xfinity to make up these numbers. I can not wait to get out from under this company. read more

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For two nights in a row the internet from Xfinity has no worked. This is totally unacceptable and it's a shame they can operate business this way. Well we are moving next week and they made it easy for us to NOT USE Xfinity for our internet provider. read more

Horrible customer service and always trying to steal your money with hidden fees. Phone customer service is always someone with a heavy accent that never finds a working solution to your problems. I'd suggest to do business with a different internet company and if you are part of their customer and feel they are treating you unfairly, go switch companies immediately! read more

Service is horrible and extremely expensive! Constantly disconnecting and dropping internet connection. In my area they have the monopoly.

Literally the WORST CUSTOMER SERVICE EVER! They FORCE you using a link on your phone, but my 90 year old mother does NOT have a cell phone. This is the MOST UNCARING company. read more

If you presented me with Spectrum amd Xfinity, I would choose Spectrum every fucking time. Because Spectrum, while also dogshit. It actually WORKED. Honest to god, at this rate, Xfinity shouldn't charge their customers anything because of how often it's out. Or even better, hire people that actually know what they're doing. No wonder it's so popular in Florida, because the intelligence level of it's customers are so freaking low, they don't even realize it's preactically a scam. "We're the best and have incredable internet" now how the hell can you claim that when it never works?! read more

Xfinity is hopeless. Although Xfinity assured me of coverage at home, in 9 months, I had 10 outages. No service! It's bad enough to have an outage. What's worse is how Xfinity handles the outage. For every outage, the technician NEVER arrived at the original appointment time. Every time they gave me an appointment, I had to reschedule my day. Xfinity repeatedly changed the appointment time. For one outage, the appointment was rescheduled four times. For two of those times, Xfinity did not even text me to let me know that they had rescheduled the appointments. I just waited and waited. Then when I called, I discovered that the appointment had been rescheduled. After you buy their modem for $145, you're stuck. Instead of automatically crediting your account for the outage, Xfinity pretends that you received the service, and they make you pay for it. If you have an outage for 1 day, they tell you that they have extended your payment date by 1 day. But IT IS NOT POSSIBLE TO DETERMINE IF XFINITY ACCURATENLY CREDITS YOUR ACCOUNT FOR OUTAGES--either online or by phone. The Xfinity Technician gave me his telephone number and the email address of his supervisor. The tech's mailbox was full, and the email address was undeliverable. On average, I have spent 2 hours going back and forth with agents for every outage. The agents do not speak English as their first language. When you ask a question that they cannot respond to, they just answer a different question. Each telephone call takes 3 times longer than it should. Lesson 1: Don't get Xfinity. Lesson 2: If you already have Xfinity, when you have an outage, any appointment that you get is tentative. Assume that the appointment will be rescheduled AND that no one will let you know. I've learned. Camp out at Starbucks while you pay Xfinity for the service that they do not deliver. Plain robbery! How I regret my decision to pay Xfinity! There ought to be a law against companies like Xfinity! read more

i couldn't get through to a live agent for 1.5 hours. I am visiting a relative in another state, actually Albuquerque, NM, and that relative travels a lot. Lost service, I think, as suddenly the cable went out at 1:48 pm. Suddenly got a error message stating, "This device is currently not activate. Status code 340." When finally got a live agent said need to speak to only the owner. Did not even try to see if there was a problem or anything as knows the owner ALWAYS pays his bills. The female agent, not identifiby herself was glad to say cannot do anything! Would think that for the $200+ bill they outrageously charge they could at least look into it but they would rather do nothing, obviously, and if did get the cable service fixed they will still charge the owner 30 -31 days of service even if it was out for 15 days! Comcast would rather rip you off than help the customer. Glad back at my home do NOT have Comcast for hardly any service other than internet which I need and unfortunately have no other internet companies where I live. Obviously have unreliable cable and perhaps other services in Albuquerque, NM. Do not count on Comcast, in short, to fix its own cable and other services. Kris black.kr2000@gmail.com. read more

too big for their on good. someone needs to show them by filing suit make them pay millions someone just do it already read more