I canceled my service in December 2023 and returned the equipment at the beginnig of January 2024 after moving to my new house in another city. They disconected the service in my previous address on January the first but they charged me $80 in January the 20th. I called them on Junuary 18 when the transaction appeared as pending on my credit card account. After one hour in the phone they assured me the charge was not going to be made but that was not true. They charged me the montly $80 anyaway because they kept the automatic payment on my credit card. I called again today and truly their CUSTOMER SERVICE is the worst in South Florida, especially because the automatic machine that answers the phone calls does not allow you to talk with a real agent... You waste at least 10 minutes trying to get a human to chat with you! The supervisor who finally talk with me offer a reimbursement for less than those $80 and told me that if I wanted to complain about it I should go to an office in person... wow! More waste of time! I had to accept what he offered... too tired by now! Very dissapointing! read more

Try to get a printed channel listing It's impossible! They have a monopoly in Florida and they know it. Wether you try to speak with customer service in India, chat on line or visit their store the main objective is to infuriate the customer which they have down to a science. read more

Horrible customer service Bill goes higher and higher yet internet is poor quality And if you ask why they add services only to charge you more My tv cable isn't working at all but a technician will come in 3 days My internet is spotty So I can't work and watch tv for the next 3 days but I paid!!! The best is the customer services rep in Thailand who you can't understand This is the worst internet cable provider I have had read more

This appears to be my only option in this area. I paid for upgraded internet speed as I work from home. I cannot use my camera online for Zoom meetings as I receive a notice of "unstable connection" this a norm. It freezes my screen. So when I actually connect they say woo hoo you have 800mbs of service. But at this moment, I have no connection as usual. What a joke. I have worked online for years in other locations and have never experienced such unreliable service. I am currently looking at my TV screen on a Monday night, which tells me to check my cables and restart, for the third time. Power all good, only Infinty is failing. I am building a new home where I have options. Xfinity is one of them. That's a hard NO. read more

Absolute worst. Constantly losing service and the last time it happened the best they could do was get someone out 3 days later. In between the call I made and my appointment Comcast thought they fixed the issue so they canceled the appointment with zero communication that they did that. Right now I'm on the phone and they are telling me it's another 3 days before they can get someone out here. What an absolute shit show and now I understand why they are known for the worst CS in the world. I must say both CS agents I spoke with were super polite and did everything they possibly could but as an organization what a disaster. read more

My internet goes out EVERYDAY in the morning and afternoon. I am so sick of it! Everything is voice activated when you call them. Nobody cares. All you hear is we will text you when it is up and running and how sorry they are for the inconvenience. My bill is over $200.00 a month and the service is a -ZERO! Pathetic. Time for a new provider. read more

Xfinity left my son without service because the manager made the tech leave . They talked me into switching from T mobile then could not switch my sons phone and left him without service for the whole weekend. Bad bad business! read more

literally lied to us and sent us SIM cards we never even opened because we didn't request anything and are happy with our current cellular company... we were charged for four phones we don't own!! we called and had them cancel everything and we were told they would refund the fraudulent charges... got charged another month for four phones thereafter! We called over and over again and received NO HELP and NONE of our money was ever returned. terrible company and terrible service! If I could give 0 stars I would! read more

It almost impossible to speak to a customer service representative. I received my current bill and it went up almost $40.00 a month as whatever plan I was under had expired. When I FINALLY got to speak to someone they explained the reason for the increase. I had to haggle and threaten to cancel before I could get a reduction. They are very difficult to get through to, and keep using Covid as an excuse...what does Covid have to do with being on the phone???!!! Please an easier way to speak to someone and less prompts!!! read more

Charged for Xfinity sending me wrong box four times My small box didn't work, so I ordered a replacement. Told agent specific serial number and was sent wrong box four times, making me take each wrong box to UPS store (four trips). Very inconvenient. On the first wrong box, they said I needed a technician. Technician came and said it won't ever work with the box they sent and then proceeded to charge me $100 fee for their mistake. I have received a one-time courtesy credit, but no credit for all their mistakes and wasting my time. They won't even admit to their mistakes. I think these fees are a scam. Beware, they will charge you even if it's their fault. Horrible customer service. I don't even want a replacement box anymore. read more

I was the customer who paid bills on-time, used their services for over 20 years and when it came time to disconnect, xfinity charged me an arm and a leg to close the account, because I had changed something in my service a year before and therefore they had me sign a new contract. The problem is that they have monopolized the market in Seattle are and the choices are but a few. The service was not consistent and to reach a live technician was always a problem and once you talk to someone - they are located in a foreign country. Will avoid at all costs in the future. read more

The internet is fine when it works. Luckily it is maintenance free. Unfortunately if you need to contact customer service it is a nightmare. The Reps do not know what they are doing especially in tech support. Worst of all they do not speak english well enpugh to do their job! read more

I think one star is too many for our internet service, which goes out several times a day, or slows to almost stopping. When you call they want to make a service call and charge for it, because all they'll tell is to reboot modem and computer. Meanwhile Downtime Detector has hundreds each day saying their service has gone out. Don't know if Frontier is any better but.... read more

Stay away from Xfinity at all costs! Their service is always out. Customer service is non existent. AT&T must be better, because nothing could be worse than Xfinity! read more

Loyalty means nothing. They always say that have promotions that will lower your bill but then it's still over 200.00 monthly. They don't have a clue what customer service is. It's pathetic that they have a monopoly in the area. When you are on a fixed income and just want to enjoy watching tv, you get screwed. And their idea of bundle discounts are a joke. read more

Awful billing tactics. They had me on the phone three times for an internet connection problem. Unable to resolve, made a tech appointment. Tech here a few minutes, simple issue that should have been handled by phone. Now owe comcast $100.00 for useless visit. Spoke to cust service, requested a supervisor. Five days still no return call. Beware, this is how they treat customers. read more

Xfinity/Comcast TERRIBLE Install Port St. Lucie, Florida; Xfinity/Comcast came out to change out the Xfinity/Comcast equipment in my disabled Mom's home and took advantage of her limited sight. Item 1: The spare bedroom had a nice wire run along the wall and the old box mounted to the back of the TV. In comes Comcast and this is what they leave. See the box just hanging. Cord out in the trip area. Item 2: In the main bedroom they had to go behind the dresser to get to a power strip, so guess where they left it. That's right on top of the dresser instead of back where they found it. Did they put the new box behind the TV, like the old one? Of course they didn't, now its next to the DVD player with hanging wires. Item 3: In the living room they made a mess of the box area and for some reason chose to use two CD collection boxes to put the new box on. Then after having trouble setting up the remote, the Xfinity/Comcast Installer told my Mom she would have to use the old Xfinity/Comcast remote for on/off and sound and the new Xfinity/Comcast remote for changing channels. With her limited eyesight finding one remote is challenging enough. Wow, if only I had been there to toss this "expert" out of the house. Item 4: When putting the Xfinity/Comcast modem in the other bedroom, the Xfinity/Comcast installer started to take my personal modem, luckily my Mom saw this and stopped him. Take a look, that's where the power cord for my modem was left. I went to the Xfinity/Comcast store with pictures to express my concern to both a representative and then a manager only to be told "We are retail we schedule and send installers out, but are not responsible for the work, you have to call to get installation department." Three calls and 32 minutes later I was told by Xfinity/Comcast the best they could do was schedule a new installer to come out and fix things. I ensured it was scheduled for when I can be there to PROTECT my Mom from these people. They also said an Installer Supervisor would call me. I'm holding my breath. Sad thing is, the cable is built into the HOA bill and Mom has no choice, but to pay for cable. I guess in a neighborhood where a lot of the homeowners are in their seventies, eighties, and nineties it's easy to do half a job and get away with it. Could this be another reason everyone seems to be swapping to streaming, me included? read more

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Choose anybody but these guys! Product Offerings: About as non-competitive as you can get....prices continue to increase while product offerings/services are decreasing. Strategic packaging of channels makes it very difficult to obtain the basic offerings at a competitive rate. I think you'll find this company at the highest level of pricing for all products they offer. Equipment: Equipment is horrible with most of what they provide being sub-par equipment...they brand it as refurbished...which for them simply means wiped down and repackaged. In other words...someone else's problems passed on to you! Service: Good luck ever getting to a live person and if you are ever lucky to have enough free time to migrate thru their endless loops of their automated system you may reach a 'new to english' person whose entire script is 'just unplug...wait 10 seconds...plug back in...then wait the 20 mins it takes their equipment to reboot"...only to reach the exact same problem you called abt in the first place. Most times though you'll never get that far before you fall prey to there many impolite disconnects. If you enjoy the exercise of getting up...going to the cable box or wifi equipment...unplugging and plugging back in...multiple times every day then these guys are for you! Especially if you enjoy paying a premium price for all of that exercise! Really...choose better!! read more

I regret to say that Xfinity Mobile is, in my experience, the worst mobile phone company in the USA. I've spoken with over 10 different representatives on more than 10 separate occasions about a simple iPhone return, and not a single person has been able to provide me with a straightforward return label. The customer service representatives are ill-prepared and spend hours asking repetitive questions without any record of previous interactions. It's baffling that I have to reiterate my issue every single time, answering the same questions over and over again. To make matters worse, the connection with the agent frequently drops. It's inconceivable that a company of this size can have such abysmal customer service. I will be switching to T-Mobile as soon as possible. read more

Service is the worst I can remember ever encountering from anyone I have done business with. Signed up for service for a vacant rental property I just acquired. Spoke to 3 different representatives and got 3 different answers regarding pricing and enrollment. Just needed service for the purpose of having security cameras on the property. Picked up and installed the equipment but it did not work. After signing up for coverage, I could no longer access a live human and was unable to get help. I guess once they rope you in, their system recognizes your phone number as an " existing customer" so you are then banned from escaping the automated system. Finally after repeated calls, I went to one of their offices where I learned that my brother, who was previously living in the house and passed away earlier in the year had a balance with xfinity (assuming after he passed?) and that balance was now my problem so once they enrolled me, they supposedly turned on service and then immediately turned it off. This never came up in any conversations while they were so quick to get me enrolled. Deplorable service and communications from this outfit. read more

Too bad I have to give one star. Comcast sucked 15 years ago and they still suck. They can change their name all they want but you can't put lipstick on a Pig. Reaching a human is IMPOSSIBLE not to mention no one speaks English. They nickel and dime one to death. They wanted to charge me $5.00 for a new remote, even though something was wrong with their remote. They wanted to charge me $100.00 for a house call for something they goofed up during installation. I am so glad my Association is about to give them the boot. read more

Wow! Surprisingly unfriendly and unprofessional service today at Palm Beach Lakes Blvd location. Thanked our technician twice at the end of our service visit for his assistance. They guy wouldn't even acknowledge it. Just stared a hostile stare. Poor guy. It was so strange. Hope he's okay. read more

Too big a company non responsive to customer needs. Too much Philippines out source. Slow to respond to phone calls read more

I wish zero stars was an option. I signed up for internet and cell service. I lasted one month and then it took me two more months to cancel everything and get my money back for the months I never even used the service. The internet was very intermittent and the upload speed was TERRIBLE. Customer support takes for ever to reach and they claim they are fixing things but they never really do. I have to work on some issues 4-5 times for the same thing. read more

For the record I give zero stars! Can't get anyone on the phone when you call. Customer service is extremely poor. If there was another decent option I would go in a heartbeat! read more

The high speed is great...we signed on as soon as optic was run up to our neighborhood a couple months ago. On the other hand, we've been through 4 modems...including driving 2 hours to Albuquerque as a final last resort to get the right one that worked...and endless hours on the phone with their support. Has crashed way too often...and then they messed up our bill this month, too...charging for two modems 'cause their employee in Albuquerque neglected to credit the returned one. Also, their line guys...watch them when installing. They did a really bad job running the line, anchoring it to the house and running to entry spot...too much line and really ugly work. read more

Nightmare from day one. Sent unnecessary equipment to my home. I told the installer when he was here. It's now been sitting in my living room in its original box for months. I am older and disabled. Have advised numerous Xfinity agents I can not lug this equipment back. Just found out they'be been billing me for this equipment. Was just told to call UPS They'd get it all done. Called UPS and was told I'd be charged $15 for tracking label. Xfinity's incompetence has now become my headache. Do yourselves a favor and steer clear!! read more

I've received awful service from xfinity. There's a old xfinity service pole on my property I'm told should not even be here. Wires falling for months and complaint after complaint nothing done by Comcast. They sent rep out here twice who confirmed it's an old/dated pole FPL/Comcast was supposed to remove years ago but somehow didn't and didn't attach wires to proper pole. After many month of trying to fix with xfinity/Comcast I'm switching to T-Mobile that just came available as an alternative. Worse service I've ever received - even with a known safety hazard- the pole is at an awful angle and seems about to fall and damage my or my neighbors property. Would never recommend this company, ever. read more

Xfinity is the worst company. Cable goes out many times a day. They don't have any programs for disabled seniors struggling financially. They charge you for everything. The modem is old piece of junk. It goes out many times. It's hard to turn on because it's outdated. That's what they think we deserve for $10 dollars a month because we are on food stamps. Shame on them. Being home because we are sick with many illnesses it's hard to stare at four walls. We were HOMELESS 11 months and now we have an apartment. We are greatful but when we get charged over $150 dollars for cable TV it makes us feel sad because it's taking the money away from eating and medicine. Shame on you for not helping seniors living on SSI or little Medicare money. They should have a program in the complex for cable. Our old apartment had one maybe they should here. read more

This is terrible do not buy this, our internet was terrible so we gout it "upgraded" but apparently it didn't change anything if you call them it takes like a week for them to actually come to your house and sometimes the internet will randomly disconnect and when you try to put in the right password it says it's wrong. And the speed of the internet is just absolutely terrible 0 out of 10 DO NOT BUY read more

I'd give zero stars if this was an option. I just called the customer service line to report no phone or cable for a group of seniors. The customer service rep was unable to grasp what I was reporting. I asked if it was possible to talk with a manager as I clearly had a larger issue involving multiple accounts and she repeatedly ignored my request. Ultimately she kept putting me on hold without speaking and then hung up after 25 minutes. Apparently this company does not care if senior citizens are without phone service in in-climate conditions. read more

The absolute WORST cable/internet company ever. Changing plan charges, long wait times to speak to an actual agent and then nothing but scams to get more money for less services and crap customer service. We need other options for cable/internet in FL. read more

Comcast xfinity has abysmal service. Thought they were making efforts to give better service. Signed up for the streaming package, downloaded the app and could not get any TV channels. Spent four hours on hold throughout the day and over two hours talking to technical people who merely read from a script and asked the same questions that did not pertain to our problem. These people are intelligent, English speakers being exploited for cheap labor. They merely go to scripts, are untrained & unable to troubleshoot or think out of the box. Zero trust in how Comcast will be if there are further problems with their service. Disgusted & frustrated that I have spent over nine hours either on hold or talking to someone in a call room who reads from scripts. You do not deserve my business. Beware. read more

Went to the Xfinity store on Donald Ross in Palm Beach Gardens recently. I added a phone to a plan and wound up getting billed twice after requesting the 2 lines be consolidated. I also traded in a phone, found out that the mailing address to mail my check for the trade-in was wrong, and neither a, Xfinity store rep or Assurant could help me change the address. I will never go into another Xfinity store after today. Luckily one of their offshore reps was able to help me,but the store support is really weak. read more

In the 4 days I've been a customer, I: - spent over an hour on the phone getting my account set up by an unknowledgeable salesperson - spent another 45 minutes in a store location because I was told it wasn't done properly the first time - spent another 2 hours on the phone (all same day) because, again, I was told my account was improperly set up - had internet for 2 days successfully - came home on day 4 to no internet - was notified I had a passed due bill interrupting service - paid the bill, but did not have service restored - spent the next 2.5 hours on the phone being told the bill I was forced to pay was never mine, but the previous tenant's, and I shouldn't have had to pay it; had 3 agents transfer me to the wrong place and each time had to restart the whole process with Xfinity's horrendous chat and voice queues, none of which would connect me with the collections department... a department I shouldn't need to be reaching out to to begin with. As someone who's been in customer service for a long time, I can identify when things are just not running smoothly, but this has been the worst service experience I've witnessed and it didn't strike me as unordinary for this cimpany. It shouldn't be this difficult to get a human on the phone to help resolve an issue. This was a shameful example of how a company resolves issues it creates. read more

I was charged an early termination fee when I wasnt under contract. I paid month to month - on time. When I canceled, I was charged an early termination fee. When I called to receive clarification, the vendor could not produce the alleged contract and threatened me. Shame on crooked Comcast. I hope to never have to use their service again. read more

I bundled with Xfinity, so when the service goes out I lose internet, cable and home phone. Service goes out a lot unfortunately. The fun part is trying to speak to a representative, absolutely impossible. I'm going to flat out say that they suck!! Do yourself a favor and go with someone else. read more

Watch out people. Xfinity just charged my bank account $584 for an auto payment. I did not sign up for auto payments nor did I even owe $584. I had just payed a $316 payment the day before. My account even has a negative amount due now. Talked to 3 different people. They said they escalated the case and would get back to us. We stopped the payment at our bank but now a week later they just did it again and this time it is already processed and I still have not heard back. They are crooks. Please beware of this scumbag company. read more

THIS IS THE WORST COMPANY!! IS THERE ANY GOVERNMENT AGENCY THAT CONTROLS THIS SERVICE? I'm losing my voice packets ( I guess) .. it causing my internet phone conversations to break up. I was told I have to wait until Sunday ( that will be 6 days from when the problem started) so I will not have an income for 6 days!!! They totally suck .. 1 star would be a compliment read more

Horrible services!... save yourselves and get a different provider Phone, chat and store services are terrible and if you are a customer that you want to close your account they will rip you off, lie to you and hung up on you read more