Xfinity? Don't even think about signing up with them. Been working on a problem for days and no one knows what they are doing.

Horrible services!... save yourselves and get a different provider Phone, chat and store services are terrible and if you are a customer that you want to close your account they will rip you off, lie to you and hung up on you read more

Comcast takes advantage of Senior Citizens!!! My Parents have been without phone service- their lifeline for 4 days. Waiting 6 days for an appointment. They told my parents in would be quicker to go exchange their garbage equipment at a local office, so had to wait in line in the middle of a pandemic. They get home, try to install the POS modem, and surprise, they're not able to complete the installation for the service they are paying for. I visit them, get the internet and WIFI working, but the home phone service will not activate. Call customer service, and 1 1/2 hour hold time for customer service. Worst Customer Service in the industry. They deserve their well earned title of Most hated Company in the United States. Filing a complaint with the Better Business Bureau, and office of the president. Crooks taking advantage of the Elderly. Comcast Cares? Yeah right, only about lining their pockets by screwing over old people who don't know better. Shameful. read more

this is my fourth time I have tried this review, each time when I was almost done the screen would change to something else and I was unable to get back to my almost finished review. Last week I wrote about my 4 hour try to resolve a land line phone problem and ended up with a home service visit. So I then wrote a one start review about comcast global phone customer service. The first service tech that came out was very professional , but he only changed one wire coming into the modem, which did not solve my problem. He did a system check on the outside incoming wire and it checked out good The second visit was with a repairman named Bret, I informed him what the first tech had done and that the first tech said the problem was not my modem. Bret then ran a system check on his cell phone, second step was to check the incoming and outgoing wires on the modem, He found one wire that was very loose, he tightened it up and then did another system check and said I still had a problen which was related to the living room converter box. When he checked that he found that one wire was only held on by one thread, that may have been our fault, myself , my wife and daughter installed that converter boxe 3-4 years ago well before the phone problem started. Why the phone took this long before the problem stated is not know. Bret did a final system check and all looked good. The moden problem had to be from when a service tech installed the modem AGAIN don't know why it took so long for the phone problem to act up. The modem was in longer than the living room converter box. Comcast needs more techs like Bret and needs to improve their phone ciustomer service ,THe global people speak very poor english and are not that knowledgeable of the systems. I used to give comcast outstanding recommendation for their phone customer service, but lately it's horrible, does not even deserve a 1. Their automated system is also a real pain, it takes forever to get to a live person, when when you answer the question the system does not always follow up with the correct response, it will ask you the same questions over and oven, so by the time you do get to a custom service rep you are pretty well ticked off. here's hoping for some major improvements from comcast in the future, I want to stay with them because we have phone, t.v and internet and to change companies would be a big problem. Beside the dish goes out in a rain storm, which is not uncommon in Florida. read more

I moved into my new apartment June 12,2021 according to Xfinity last week I had a balance from old apartment. The month of July comes I reach out to a representative from Xfinity regarding my account to know what I need to pay for my bill & the representative stated the bill has not regenerated to the new account & I do not owe anything & my services will not be suspended or disconnected. Then I received a notice on July 22,2021 stating if I do not pay the balance of $677 that my services will be disconnected on July 25,2021 & I reached out to corporate to file a complaint & still have not heard anything back from corporate regarding this. Xfinity has the worse customer service DO NOT FALL INTO THAT YOU DON'T OWE ANYTHING!! read more

XFINITY - Internet Service Providers Near Me

I am trying to upgrade my Xfinity internet speed, retain phone service, and discontinue cable and home security. Xfinity makes this enormously difficult. First, you cannot do it face-to-face in an Xfinity store. Second, you cannot do it online, since the website only allows you to add services. Third, when you call Comcast you are connected quickly to an agent. However, that agent is unable to process any request involving discontinuing a service and "escalates" you to the next level. On the first call, I was disconnected during the "escalation." On the second I waited 40 minutes only to be told that due to "system maintenance" the agent could not process my request and that I could call back at another time. Comcast's "customer service" is destroying an enormous amount of goodwill. AT&T and other internet providers are rapidly rolling out services that rival or exceed cable internet speed. Given Comcast's goodwill destruction program, I am sure these providers will find a very receptive audience the minute their upgraded services become available to current Comcast internet customers. Potential customers who are thinking about Comcast would be well advised to think about the company's Hotel California approach to making it easy for customers to buy the services they actually want to buy. read more

Honestly xfinity is the worst and most incompetent company I have dealt with in regards to customer service, internet provider service, and general operations. Several major sites including, but not limited to, THEIR OWN XFINITY WEBSITE, the Sony website, and the AT&T website are BLOCKED. "access was denied'. After exhaustive troubleshooting attempts we made the painstaking decision to involve customer support, which resulted in absolutely Nothing. In fact, they had the audacity to offer the 'lower rate' of $70 a month despite their inability to provide CONTRACTED services and unethically restriciting internet access despite awareness of the problem. Needless to say we gladly terminated Comcast services and switched to AT&T. To say that I was not satisfied is an understatement. read more

Worst company. They will overcharge you for equipment you turned in months ago and will not refund your money. Huh

I just had a conversation with Virginia C. in the corporate office. They are unable to grant me a payment extension. Given that due to the pandemic, loss of income has hit some of us. I had scheduled a payment begging someone to listen to me as I have children that are doing school from home. They know that they have you and will not work with you. They just want money! read more

Comcast...absolute garbage. I can't believe I left Directv for Comcast. Ive spent hours on the phone with Comcast customer service and have made (4) trips to the Wellington Xfinity store for faulty equipment....all in 2 weeks since Ive moved. The only reason I left Directv was because my HOA provides Comcast. I just got off the phone with Directv and now have an account with them. Never again will I have Comcast nor will I recommend then to anyone. Terrible service read more

I wish you had a box to rate in the negative. I have never in my entire life worked with a more unscrupulous company! Never! Every time you call they lie, lie, lie! Eventually you get to a person, "the money guy" that the tells you the truth, wink, wink, you need to pay another $9-$10 a month. More failures follow in the coming day.... There's another up charge when one of their pieces of equipment doesn't work. After 2-3 more calls, and the lie after lie that comes with each call they finally switch you to the "money guy" again. He or she again informs you you need to pay another $9.95 a month and change out the bad piece of equipment. So, you go to the store and change it out, the agent assures you your all done, no more up charges. LOL- LOL! To top it all off one box STILL does not work, ya know, the one you just switched out, I ask for a technician to be sent out, guess what, yep for $100.00 they'll send out a technician to fix their own junk!!!!!!! I've been in the Car Dealership business for 45 years, (we are Angels from Heaven compared to these crooks). I've NEVER, EVER done business with a more unethical, unscrupulous, hideous company in my life, ever! read more

They are the worst providers I've ever experienced .. customer service is horrible... service is horrible ... they don't even care that's the pathetic part.... read more

If you have any other choice of cable or TV service go with the other options. Xfinity just took away channels that I have had for 7 months out of a 12 month contract. So in other words they broke the contract and told me that I would have to upgrade my service to get those channels back. So as a person that has not broke contract or been late with payment, they just scammed me and are now trying to extort more money for service I already had. Do trust them or believe that they are not out to screw you or steal fro. you. read more

They send a fellow, without a mask, to your home to install new service. Once they can bill you, if something does not work, they tell you they will not fix it because of the virus, it is not safe, but you still need to pay them. This must be the worst company in America. They have always been bad, but now they are worse. read more

Comcast should refund amounts paid by the HOA. I lost all my service for two days and they refuse to refund payments from the community. WHERE does that money come from? ME. Comcast has been a lousy company to do business with since the 1980s. read more

Worst customer service ever. If at all possible choose another internet carrier. Their automated system sucks. You cannot get a live agent on the phone. When you press "0" for an agent, it directs you to their website and then hangs up. If by some miracle you get through, You are on hold for at least 30 minutes and then you are disconnected. There are always billing issues. They always tac on extra fees. If you try to cancel because you are not satisfied with their service, they charge YOU a cancelation fee. Stay far away from Xfinity Comcast. read more

Had a plan with xfinity for over 2 years, moved to a new home where xfinity does not offer services for I am force to cancel, yet I am charge for early canceling my services early when but the real reson I am canceling is because they can't provide me the service. In other words, I have to pay because they can't fullfil the services sold. read more

Well, the new voice activated DVR is pretty neat, aside from occasionally being down. Xfinity however is a disaster for customers (victims) .. it dares to advertise timely appointments .. big deal. It does all possible to avoid actual ontact with a representative, rep accents are a frequent challenge, the mechanized/automated handling of phone calls is frustrating as is the demand for a choice of language .. The web site is a nightmare to navigate and risky to use .. if trying to resolve a problem, be prepared to spend hours wrestling with these people. Their interest in customer satisfaction is practically non existent.. or they would act upon known weaknesses. They may be the only game in town and they capitalize on it. read more

I wish I could leave 0 stars!!!! I picked up a modem for internet (be mindful my bill for ONLY internet) is all ready $90.00 from the store and I was told it would be very easy. All you have to do is plug it in and if you have any trouble just contact support. Ok got home did that and nothing! Contacted support and the rep walked us through and trouble shooted the device and she was unable to help us!! She said that our home wasn't getting the signal! Out of our control right ? She also stated that she did all she could and she would have to send a technician out and we wouldn't be charged. Ok technician comes and he looks at the box and connects some wires HE BROUGHT HIMSELF and also stated that our home wasn't getting any signal for some reason and the box wouldn't have worked. Ok fast forward to my bill in which I am charged $100 for the technician coming out!! The gentleman left and never stated there would be any charge so in our minds were thinking the whole time it's Xfinity's fault so there's no way we're going to be charged! Wrong !! I speak to a rep regarding my bill over the phone and was told Xfinity's policy is basically no matter if they're at fault or even if they have faulty equipment then the customer will be charged $100 no once a technician has to come out to your home. How can this be right ?? Wow I'm so confused as to how this can even be legal! read more

Nice, having lived in this broadcast area for a few years I can tell the change of seasons by my failing cable equipment. See we do have seasons. Today was the first visit of my quad annual visits to the ironbridge service center. I access the stop as soon as I pull down the road, yes YES YESS! there are parking spaces, may not be tooooo painful, like the lanocaine swab at the dentist, or the quick pull of the band aid, not to bad. As I walk up, I can hear it....loud. Yup that be screaming, fight or flight time.....I go in. At the private...lol private...desk a woman is screaming about her service, surrounded by a huddled mass of employees. They were clearly confused by the term "service". What is this thing they call...service? I quickly get waited on, slide my broken box on the counter, with the firm...it's broken description. I ask for a new one, ya know like new never been used. I get the "of course I'm gonna give you a new one this one is broken". Ummm ok. With that I get the want an X1 box...that's an upgrade right....yes....no, good thanks. The screaming woman was talked down, she ran out of gas...who can keep that up? They tossed some credit her way and made her whole....until the season changes. I get my "new" box and off I go.....I hope spring is un noticed. That story said, I have never seen such shoddy hard ware, monopoly much? The employees are always pleasant and professional. read more

I joined xfinity few days ago . Tried to call 1800 # to fix an issue with billing. The automated message does not allow you to speak to an agent, and when you ask repeatedly it's goodbye and a dial tone, went also to the store in Fort Lauderdale the agent basically told me nothing they can do on their end, so where else to go. I don't like my experience so far. read more

Long wait. Employees are wearing masks, but not over their nose, so they are worthless. What's the point then?

Trying to deal with this Company by phone to a resolve a problem is an experience of insult, misinformation, ineffectiveness, lies, unreliability, verbal abuse, and apathy; anything goes. I wish that the management would listen to some of these recorded calls to truly understand the depth of the problem with their employees, who they are paying to help their customers. The behavior and actions of some of these people is deplorable and beyond description. (I guess that their mothers and loved ones will get the same treatment that they dish out when the time arrives.) I have no complaint about the technical services, both phone and home, they have always been good and responsive. Suggest that you just head directly to the Xfinity Store if you can, for a shot at any resolution. Skip the phone calls, the agents are not trustworthy, and nothing ever changes about that. And as a whole I have not had much problem with actual services; ie T.V. internet, etc., which is a good thing. read more

It is stunning that this company is still in business. Moved to Vero Beach in December and installed their 100MPS internet service. It has crashed multiple times EVERY DAY! I dare you to try to contact customer service. They do everything possible to prevent you from reaching a person. I set up call backs SIX TIMES and they failed to call me back SIX TIMES. I finally got them to send a technician to the house. He fiddled with things, but essentially said that their equipment was old and creaky and Comcast won't invest in keeping it up. It still crashes every day... After 5 weeks I contacted them to cancel the (non) service and they insist on charging a $100 early cancellation fee. There needs to be a law... read more

READ your bill before paying. They pad bills. I was charged for service for a month before having the service installed and when asked how can you say it is prorated when the service wasn't installed until the last week of December. All I got was quite on the phone. Why would anyone pay for a month and 75% of the next month bill when they only had the service for one day before getting the bill? Double charged my for installation that cost 600, just imagine the bill I almost fainted. They told me they would take off the prorated fees which was a lie they only carried to the new bill. The Bill was so high it is paying one year worth cable for only one month worth of service. Stick to AT&T!! NO stars for this company!!! read more

I spent over 3 hours yesterday at the Alton location with a totally incompetent tech named Lauren trying to transfer my data on my phone. She had absolutely no idea what she was doing and it was a complete and total waste of my time!! I repeatedly asked her if she knew what she was doing and she assured me she did which she 100% had no clue what was going on Worst experience ever!! At one point they were trying to airdrop 12,000 photos from one phone to another!! I went home and figured everything out and did everything myself.... if you do not have to go there I highly recommend skipping this location all together. read more

A name change is needed to reflect the true nature of this company: ComCrap. I moved to West Palm Beach a year and a half ago and got a $70 promotion/month for basic cable and internet. A little pricey, but that's fine. When the promotional period ended it shot up to $110 a month! Okay. I stayed with it because changing to a different company is annoying and difficult because of how Comcast dominates my area. Then last week channels started dropping off my package without warning. Bravo, SyFy ect. I thought it was weird but didn't say anything. Then I get home from work today and literally HALF of my channels say "Not Authorized" when I select them. ESPN, HGTV, CNBC,,, I called up Comcast thinking it was a technical issue and the rep told me that those channels were not part of the package I paid for (huh...?). I told her they always had been on my TV until now and asked why they were taken off and if the perimeters had been changed on the TV packages. In typical Comcast robot-form the woman said that those channels were not part of the package I paid for (well, gee, thanks for the elaboration). She then told me for another $10 a month I could upgrade for a promotion with basically the same channels/internet with home phone. I told her I did not need home phone and that I would not like to pay more each month, I simply wanted the channels back that were deleted. She replied by saying that those channels were not available on my package and that I could upgrade to a promotional package with home phone for an additional $10 a month. It was like talking to a robot cactus with the personality of Ben Stein. I finally told her that I would simply like to delete my TV service. She said what a pleasure it was to serve me and that she respected my decision. She then told me to hang up my phone. I called back to cancel and talked to an Accout Specialist who was actually willing to work with me. She gave me a promotional $70 a month deal again for the exact same services I have now....however after 9 months my payment goes up to $115/month. I told her yes, because it will save me a little money and will give me time to find a better provider by then. Tread carefully when considering this company. Their services and (some) products are of above average quality, but they will charge you out the wazoo for everything imaginable (including service calls when their products crap out) and they are severely lacking in customer service capabilities if anything goes awry. . read more

Absurd to let this company exist as a monopoly. Ths is not about this office, just the whole company. No service, convoluted procedures to take time anf make us walk away from holding anyone responsible. No quality control. Rigid and ultimately insulting that they pay people overseas our hard earned money and that these overseas only tax our time , patience and pocket books more. This review should also apply to the politicians who permit this 'public untility' to exist without publc fines for failing to honor their obligations to the citizens of this state. read more

Please avoid comcast like you would avoid Ebola, HIV and Cancer combined. Most horrible internet ever. I am sure that in third or fifth or tenth world countries, the Internet is 10 times faster and technical support 1000 times more customer service oriented. read more

I order cable for my new property they had a 30 day policy to cancel no charge. I cancelled within the 30 day period the rep did state they would zero my bill out due to the fact I cancelled within the 30 day policy. It's been 2 months and 4 calls and they still have not zeroed out my bill. All the rep I speak to say it will be done in real time. What does that mean? I spoke to an agent on 9/24/18 at 630 pm and he stated in 8 hrs my bill would be zero. Guess what it's not. This company out sources there staff. That is one of the reasons I cancelled I pay in us currency this company should hire us citizens to work for them. read more

I'm all around frustrated with Xfinity aka Comcast, I've had comcast for 9 years under our home owners association and I was recently had to switch bc the homeowners was no longer paying. A salesperson (Joseph Burke who represents Fort St lucy but was selling services in west palm beach) came over and presented some options to keep me as a customer. I picked a plan Blast Plus Package for $39.95 per month, then my nightmare began. I received a new modem. Joseph claimed I would get faster speeds but after testing several times and comparing my old results it was slower. My services that I was promised was not delivered. I called several times to the sales person who said he would fix it but did not. I called several times after that, at which point he did not return my phone calls. I called comcast, who confirmed my services were switched and what was promised by the sales person was not delivered. I asked if comcast could fix the problem which they said they could not I would have to contact Joseph Burke. I tried calling a few more times, which after the 5th time he picked up. He game me a story that he got a new work phone... He said he would fix the issue, some customers from my neighbourhood was also having the same issue. I sighed up for a new service that would give me a fix fee and more channels. He promised he would call on saturday to give me an update and to let me know that it was resolved. I received NO call on Saturday, so on wednesday I lost my patience and made it clear if my issue was not resolved I would make sure corporate knows about this and I will also tell my network about the issue ect, ect. He called me back and said it is now all resolved, he said I should now get my additional channels. I had my family check and confirmed that I AM STILL GETTING THE SAME CHANNELS. NOTHING WAS CHANGED. To make matters worse, I've had more dropped connections in the last 2 days that I've had in the 9 years of having my old modem. I am beyond frustrated. I just want my cable to work with the channels that I was promised, and my internet to work. So lets see. I'm paying more money for less channels and poor customer service! Why am I still a paying customer? read more

A nightmare from the get-go. I would give this outfit zero stars if it were possible. We had an installation appointment scheduled for earlier this week. The "technician" as they call them did not respect the appointment window and DEMANDED over the phone that we return home from work early so he could install our cable. It was our mistake to humor him and take an hour off from work to accommodate him. We let him in and he looked around our home for a few minutes and then left when he decided the job was too hard for him and he'd call someone else. One of his friends arrived about an hour later and proceeded to drill holes all over our walls and then left without finishing the job. We called Comcast to complain and they sent yet another "technician" to come out who just scouted around our home and then left without doing anything. Long story short, we finally managed to get cable installed but the "technicians" failed to put plates and jacks to cover the cable wires coming out of the walls. We've called customer service numerous times and all they do is apologize but offer no solutions. Here's an idea....how about terminating all your current "technicians" and hiring qualified individuals who speak English and perform their job correctly without doing damage to private property! We canceled our service and are awaiting a refund check (not holding our breath on this) as well as repair for the holes drilled in our walls. It seems their contractors do just about anything and everything EXCEPT for professionally installing cable. Never never again! There are alternatives to this company and we will be using them. If you still insist on using Comcast in South Florida, INSIST on monitoring their contractors movements and activities on your property or you may be sorry in the end. read more

Regarding their customer service...I can't fathom any worse service. I could go on for pages about the issues with phone support but let me sum up by saying the people that answer the phone are brain dead. So sorry to be insulting but facts be facts. read more

Comcast/Xfinity biggest thieves in cable. I sold my private home and moved to a community with a HOA that has a contract with Comcast so I transferred my service here. Well, as far as Comcast the thief is concerned, I terminated my contract with them early because I have upgraded services here that is less for me out of pocket because it's subsidized by my HOA payments. The cancellation fee is $70 and I had a $42.65 credit in my account so I was billed $27.35 ($42.65 + $27.35= $70.00). I told my story to one agent who offered to refund $27.35 and I said no way. I want that plus the $42.65 they took from my auto pay piggy bank. I asked for a supervisor, was put on hold for 10 minutes, told a supervisor would call me back within a short period of time. NO CALL so I called back, had to tell my story to another agent, put on hold for 10, then Mo the supervisor had to hear my story. She was the most repetitive bitch ever, refunded the $27.35, and kept my $42.65. I said what if I had died? Would you charge my heirs for early termination? Should I have waited to sell until my Comcast contract was up? THIEVES!! I am sending this to the newspapers and YELP as well. read more

The absolute worst service. I applied for a move and instead they cancel my service completely. I go through multiple agents that all tell me they have set up a new account for me each time. I follow the activation process and it does not work. Each time I chat with an agent or call, I am told something different about why it isn't working. I get on another call with an agent after days of dealing with this and she does not tell me she's putting me on hold and says nothing for 30 minutes. When I ask for a supervisor, she transfers me without telling me to another random agent. It should not be this impossible to get internet services after years with this company. If I could put no stars, I would. read more

Nothing good to say about this company. Save yourself a big headache and go with another company. The worst customer service ever!

If you have an alternative option, take your business elsewhere.- I moved and was told to bring my equipment with me to the new apartment where cable is included in the HOA. After charging me $400 for service after I moved and not delivering the equipment, my service was shut off completely and no one has been able to resolve the issue. I've now been on the phone for over 4 hours, Ive talked to managers in every department and my services still do not work. Going to try my luck exhanging the equipment tomorrow but this has by far been the worst experience as customer. It's hard to believe that with so many great techonolgy companies out there, these folks are still in business. read more

The Billing and Finance Dept. of Xfinity is horrible. They are telling me it is my fault that I paid it three times, why don t they check with BOA and see who made the debits. I did not pay it three times YOU CAN TAKE COMCAST AND SHOVE IT. I filed a complaint with the FCC, AG and will give you liars the worst ratings as ever. I had the bank stop the first debit of 207.36 and here again you tried this morning to take back the 207 36, my bill was 208.35 and thats what was paid. I am sick and tired of going thru this after 25+ years I will switch to Optical Tel like my community is doing. Optical Tel is going to remove all yours and Hot Wires connections, cables and outside boxes. I will get my $70 back If I have to take real extreme action against you. BOA will refuse anything from you, NOTHING unless they have my OK. I will talk to you as I want and will say whatever I want I am a customer and you do not understand customer service, everything will be posted on Twitter, Face Book, Yelp, Reddit, Instagram, LinkedIn,BBB of Phila. and Palm Beach County. How dare you try to take the payment I stopped, now I have to wait until Wednesday to get my Provisional Credit from the bank because you made me overdrawn again. I want any and all bank charges paid by reimbursed to me, it was all your fault. I don't care about your Executive Resource Team who as executives do not set a good example for Comcast/Xfinity, they are a bunch of clerks with a fancy name And salary. You tell me why a V.P. of Finance cannot make a decision, that is his job. $70 is not going to put Comcast out of business with the high prices you charge. read more

Xfinity customer service and customer solutions department is a complete ripoff. We returned their TV and DVR boxes to them when they came out to disconnect our service but would not cancel our service until we called them in customer solutions to disconnect the service! WTF !!!!!!!!!!!!! read more

I don't have technical problems. So far, tv and Internet work well. The problem is the cost of services and dealing with the offshore Filipino customer service reps who read a script and are not able to be of any real help. Even upon insistence, there's no way to speak with anyone with more authority or who has been trained to make customers happy. Xfinity doesn't seem to have the mindset to try and keep long-time, loyal customers who pay their bills in a timely manner. If you tell a customer service rep that you're going to close your account, they don't attempt to maintain you as a customer. Every time I need to call them, I dread it. Really frustrating and ridiculous. Horrible customer service. It's not the fault of the reps - it's XFINITY's fault due to their lack of values and ethics. read more