They were purchased by Thompson Gas and I have been with Thompson until NOW when I discovered they…read moreare GOUGING ME for propane deliveries. The last time I had my Thompson tank filled it cost less than $700.00 and NOW the price would be $1,193.16. I called other companies who CONSISTENTLY quoted less than $800 to fill their tank after disconnecting the one I have and replacing it with their tank for FREE.

This used to be a great company until they were bought out by Thompson Gas/Propane. Not only the…read morename changed but Quality of service immediately went to the ground. No longer the company they used to be.

We have been customers for almost 3 years. We have two large underground propane tanks that are…read moremonitored and automatically filled when they get low. Before Freeman was purchased by Superior, we didn't have any glitches, but since then, it is impossible to reach customer service and on 2 occasions they only filled one of the two tanks and most recently let the tanks run so low that we called 5x to make sure they are coming. On 3 calls, I waited on hold for 2 hours and left my call back number, with no return call. On the next two calls I reached an operator in another state, who assured me that we were getting a delivery on the date of the call, but without it actually occurring. Life is too short to work with a company that won't answer the phone and doesn't live up to its commitments.

Last year I would have given four stars. Been a customer for years. Purchased two fireplaces…read moreinstalled. Loved how I could call, give only my name and ask for a refill. They'd put me on the schedule and send me a bill. Took two minutes most. Now they apparently have been acquired. Called to order a refill. Spent 30 minutes on hold listening to the same crap over and over before it finally offered to call me back, then they never did. Stopped by this morning to find you can no longer walk in the showroom. Called again, after 10+ minutes on hold I hung up to go find another provider.

I get very confused by some reviews. You can't give 0 stars because you didn't have the money to…read morepay and they locked you out. That's precisely what the contract that we sign says they will do. I understand things happen in our lives that lead to these situations, however that's certainly not the fault of a business. Now, to my review... They are good and you should use them with out worry

DO NOT USE THESE PEOPLE.owed them $100 told them I would pay next week when my ss check came…read morein.They came and put a lock on the bottle and charged me another $117.They are not a friendly company,would give 0 stars but it wont let me

The company processed my grandma's check for her normal installment for the year but stated they…read moredidn't have record of it. They let her run out then tried to charge her an inspection fee. While stated they couldn't fill it until she had that done. They later found her money and were not willing to wave the inspection charge. Awful business ethics! Find somewhere else so you don't find yourself paying for their mistakes!

I received a quote for install of a new 125 gallon tank at a newly constructed home. Quote was for…read more$875. Other companies quoted $350. I went by the office to make sure the quote was correct. Wow!

Hard to get them to send bill or pay on line. Online bills used to come out around 8th or 9th, now…read morethey send bills on 14th or later and still wants you to pay they by end of month. There billing department is awful.

Overall Energy United is ok. The regional manager Daryll is a joke. Not there for the customer,but…read moreto do as little as possible and then tell you he has an answer for all complaints. This guy is a jerk at his job. Everyone else was awesome. This guy,a joke,a fake,a person who doesnt give a damn. I know for a fact. Have a blessed day

I needed a tank refill. According to the tank meter, the tank was 30% full. According to the…read moreSouthern Propane website, my tank was at 9%, and in order to get a refill, I had to schedule a "safety inspection." I called each day, every day for a week, was on hold every time for at least 20 minutes, and finally on the last day (because I could stay on hold), someone finally picked up. Their response to my need to get a refill? "You have to press #2. You pressed #1." No actually, I pushed #2, but as it was obvious the customer service rep had no interest in helping me, I hung up, called back, went through the exact same voicemail hell, and when someone finally picked up after 30+ minutes, he was very helpful, but overall all customer service, wait times, etc. are horrendous.

The desk staff are unresponsive and unprofessional. Their billing is aggressive i. That they leave…read morea bill when they fill the tank, send a bill in the mail shortly thereafter and rebill around a week after that every single time. I had a terrible time scheduling the initial installation of the propane tank (the installers were fine, it is the office staff that's the problem). They didn't place me on a refill schedule as requested and we literally ran out of propane. Got that resolved and now, after approximately 3 years of service I receive a random bill for not meeting their "minimum usage. Called to inquire about this and, again, staff are unresponsive, stating that they would email the Monroe office and have them give me a call. That was November 15, still no word from anyone. Going to try one last time today. Otherwise, cancelling my contract and filing complaint with company and the appropriate govt agency.