Excellent service ! Knowledgeable Considerate Worked very well together. Answered all questions Thank You read more

Two young gentlemen came to my residence to assemble a table I purchased from POLYWOOD (White Glove purchase). They were very professional and efficient, worked fast and explained their steps to assure that the item was assembled correctly. Thanks for a great job. read more

Peloton bike was rolled across a concrete driveway on the installed plastic wheels intended for movement on wood, tile, or carpeted floors. Wheels were significantly damaged. Ironically, the wheels come with a thin plastic peel-off film on them to ensure they are in perfect condition from the factory. Edit: Both RXO and Peleton have been in contact and agreed to replace the damaged wheels. read more

RXO - Damaged wheel - Shipping Centers Near Me - Columbia, South Carolina

UPDATE: While I stand by my offshore customer service review I do have to say that the stateside folks have been awesome! I received a phone call from not only customer accounts but also from my local facility manager. Both called again this morning to let me know that my generator was on the truck for delivery today. I have now changed my rating from a 1 star to a 5. Customer service absolutely useless if you can get them to answer. Called three times and it took approx 40 mins each time to get someone. Would not let me talk to local office even after I explained that RXO had the package and attempted delivery and I was suppose to call them. Tracking number is XPO002160246 read more

RXO - Shipping Centers Near Me - Columbia, South Carolina

Great service, timely, very professional in and out, the two gentlemen work as a team. read more

It was ahead of schedule, kept me informed. Delivery drivers, did a excellent job. Made sure I was satisfied, before, they left.

We were given a date and a very small window to expect the installation team. Refreshing since others give you an 8 hour window. They were professional, courteous and even apologetic for being one of their first installations of the day. It was so nice to have that level of service. Thank you! read more

Numerous delivery windows. Waited all day to be told item was on truck, but just not going to be delivered. Window #2 - promising call an hour before delivery confirming delivery, but it never happened. Driver claimed flooded roads, which is simply not believable. Still no delivery, and pretty confident I have been lied to. Call center is absolutely unhelpful. Just a terrible experience. Call center won't let you talk to anyone local. No credible explanations. Feels like they just don't care. read more

I ordered a TV directly from LG on 10/05/2024. While I missed the initial delivery attempt (my fault), I expected some communication to reschedule. However, it's now 10/28/2024, and I still haven't received any updates on my order. Each time I contact RXO's support, I'm met with a frustrating loop of vague responses and no real help. The only information I get is, "We'll put this in our notes and send an email. Keep your eyes open for an update." This is beyond frustrating. RXO's customer support has been unhelpful, unable even to tell me where my TV is. At this point, I've had to reach out to LG directly in hopes they can provide some clarity since RXO has been no help. This level of service is unacceptable. I would not recommend relying on RXO if you expect clear communication and timely support. Edit 1* also I'm minutes from this location and can't even coordinate a pickup of my order, only adding to the frustration. read more

Great delivery today of my Peloton Tread +. The machine is beast, 475 pounds in the big box alone. Team was great at assembly and setup! read more

RXO - Peloton Tread+ screen - Shipping Centers Near Me - Columbia, South Carolina

I scheduled an item for delivery on a date when I knew someone would be home to sign for it. RXO decided to ignore that date and deliver on a different date when no one was home. After speaking with customer service and being assured it was scheduled for the date I picked, I watched the delivery team show up on my Ring camera on a different date. Customer service then assured me they would redeliver on the correct date. It in fact was not redelivered and I was told I'd need to reschedule it's delivery. THIS IS RIDICULOUS. We work and we have now had to take off multiple days to make sure someone is home to sign for this item. Do better! If a customer schedules a delivery ABIDE BY THAT DATE. read more

The Washer was delivered as promised and even notified me they were running a little late. They pulled up with a massive truck and were super careful picking up the old washer, removing it and being careful around walls using a blanket to help pivot it around tight corners. They unloaded the new washer off the truck and inspected it for damage, plus installed the pedestal before bring it into the house. The washer was brought into the house, leveled out, all connections were checked and the unit was checked before leaving. The only thing I would suggest as an improvement, is to have a check list the customer signs to verify everything was done and no damage was noted to property or equipment. read more

Samsung and RXO I would give them 0 star if it had option. One star is too much for this company. I ordered Samsung TV direct from the company. Paid for delivery and installation. This was in October 2024. They gave me installation date of day before Thanksgiving. Window was for 4 hours waited noting not even a call just no show no contact. 8.30 in night so left it to call in the morning. Called at 8 a.m. they RXO 800 number said we called and the person said TV was not ordered. I cannot belive they told me this. No phone to me. They said product returned to Samsung. Called Samsung they reordered this and now RXO gave me date of Decmeber 24. The guys comes and left TV without Installtion. When asked they said someone else will come to Install. No show again. Got text now installtion on 27th Dec. 2024 between 4 and 8 p.m. Called RXO at 3.30p.m. to make sure they are coming today. I was told all looks good and was told going to call driver to give you estimated time. No call as usual. At 6.pm tried to track my order on ROX website had a red line Exception cannot perform stop - Order cacelled while oen route: undefined. This is 3rd time. Every time 4 hours wait. I do not even know why Samsung got this company to do this job. First time had expeirence so bad that this company still is in business. I hope someone at Samsung read this and stop this nonsence. read more

very kind and considerate employees excellent communication Led us thru every step of the delivery. read more

RXO was exactly on time as they sent in an email an hour early. Both were professional and courteous. they installed Frig correctly and tested foe water leaks. Great work! read more

I was given a window of delivery from 12 - 4pm. I'm still waiting for an update and it's 4:39pm. I've called multiple times and talked to an online chat agent. All I get is we sincerely apologize and someone will be calling to update you in a few minutes. Time goes by and still nothing. Wasting the most important thing to all of us, time! read more

I was very happy with my appliance delivery and installation once I finally received them. I do not appreciate the fact that my appliances were delivered to RXO on 31 July and they originally scheduled them for 29 August, a whole month later. My complaining to them about the delivery date went ignored with vague promises about getting back to me. When I finally got the company I ordered from involved did RXO "graciously" moved my delivery date up to the 14th. This company does not seem to care about customer service, I contacted them by phone more than once and got told the warehouse manager would contact me, he never did and it wasn't until I e-mailed a request for action was ant reply received. THEIR customer service SUCKS! read more

Service technicians was very professional. They cleaned up all of the packaging and helped me to start using my treadmill.

They called and advised me they would be at my house in 45 minutes, which I requested so I did not have to wait at house all day. On arrival the two men were kind, helpful, took old appliance, and brought new ones inside for me to hook up. No damage to any of the pieces ((LG Range and Over the Range Microwave). Thanks for the delivery, Chris Lee Chapin, SC read more

Our delivery was right on time and the employees were very professional and courteous.

I've been waiting over two months for my appliances from Samsung. Apparently it was waiting at the dock at this location for at least a month. I did not receive tracking info until a couple weeks ago. Then I finally get it scheduled and wait all day for it and then get notified I was not home. They even showed a picture of my front door when I contacted an agent. Never rang the bell or tried calling a second time as I missed the first one as it was listed in another state. Unbelievable service. read more

Very Knowledgeable, down to earth representatives! Called prior to appointment (which is a plus for me). Her communication skills and flexibility with questions was exceptional. Thank you for just being Happy and nice! What a great initial experience while receiving an item that's very important to the consumer. Great experience. read more

Such a frustrating process. After weeks and several delivery dates, we still don't have our refrigerator and it shows it is at the warehouse. We have offered to drive there and get it ourselves and crickets....until they email us AGAIN (at 6:00pm and they close at 5:00pm) to let us know that our delivery will not happen (again). Multiple days of plans made to be home to receive our appliance, only to receive a message the night before delaying the delivery. When we call, we get off site operators who give us the same script about how they will put a request in for delivery. Isn't that the sole purpose of this business? To deliver products to costumer? read more

the delivery team was puncturable, respectful and they listen. absolutely, i would use them again.

I was excited to find out my Tonal was close by. The were fast, efficient, and on point for time and proffesionalism same across board.

The team delivered my Peloton bike on time and quickly. They called and gave us a 30 minute window, showed up at the exact time, and then were very efficient with the delivery. We have an awkward driveway and they handled it like champs. read more

The men who delivered the peloton bike were wonderful! They call the day before to schedule a time window and 30 minutes prior to delivery.They were on time at the very beginning of the time window. They were efficient, careful, and thorough getting me all set up. Everything was handled with care and in perfect condition. read more

These are the worst people EVER! They received my Amazon ordered item on January 13, 2023 and as of January 24, 2023, they still haven't delivered my item and continue to reschedule delivery. At this time, I do not even have a delivery date! Amazon has reached out to them as have I and cannot get someone at the local facility and the CSRs are of no help. If Amazon chooses them as a carrier in the future, I will promptly cancel my order. I would not recommend ANYONE use this company as, at this point, they have stolen my item and I feel my next step us to I valve the local sheriff's department and press charges! Such a disappointment that someone is getting paid to deliver items, bur is stealing them!​ read more

Excellent. Good communication, on time, quick once here. Highly recommended. Hoping Amazon uses these folks way more for bigger item deliveries like ours today. read more

Delivery went well. Delivery men were very nice and professional. They handled everything with care! I'm ecstatic and about to wash and dry a load right now!!! read more

The guys that delivered my mattress were quick and friendly! They went out of their way to make sure I had a great experience. I appreciate the good service! read more

Delivery of my appliances went smoothly! Had to remove the front door to get the fridge in and when they put it back on it wouldn't close properly and they refused to leave until it was absolutely perfect! Very conscientious! read more

The delivery personnel were both friendly and professional. The only negative is the tracking app is not accurate and therefore created a problem. It showed they were 150 miles away and never changed even when they were delivering the cabinets. read more

The guys who installed my dishwasher did an excellent job over and beyond what was necessary to get it installed in the space

The delivery team did a great job. We are in a new house where gravel was spread before concrete. They carried the washer and dryer across the gravel without complaint. Installed without any issues. Then departed with a smile. Quick, simple, pleasant delivery. read more

They called the day before to narrow down delivery time from a 12 hour wi dow to a 3 hour window. On date of delivery i got a call from the delivery team saying they were one hour out and they showed up exactly 1 hour later and within the 3 hour window. They were very courteous and professional. read more