Terrible! Had delivery scheduled twice. Both time got a text saying it was out for delivery. And both times got a phone call saying truck broke down and would need to reschedule. Order was placed through Costco. Called Costco and they said they have a lot of issues with this company. Still waiting on delivery. Would not recommend! read more

So excited to get my Peloton Bike! The guys were Great ! Very Personable & Efficient ! Thanks !!! read more

So far, not good. Was supposed to have a Peleton bike delivered on Monday Nov25. Got a call Sunday night confirming the 10am to 1pm delivery the next day. Monday comes and no call during the delivery window. Finally at 1:15p I call the number for XPO and get a call center. The person seems confused as she reads the notes. She says "it looks like your delivery didn't fit on the truck. We will have to reschedule you." So I just blew three hours waiting for them and it was never even on the truck. Ugh. To make matters worse, reschedule means December 4...not Tuesday. Frustrating that they would choose to not deliver as scheduled and screw me on reschedule. Asked to talk to someone local in Omaha and they said there is no one to talk to. No phone number. Said the only thing you can do is reschedule. Really frustrating experience, with no way to even talk to someone to try to resolve the issue. Not a good example of customer service. read more

I ordered some things from Ikea and RXO was the pickup location for me but I saw the other reviews and I was a little worried. I pulled up and checked in through IKEA & then I saw a sign to ring the bell. I rang and one person got my items while the other person verified my identity and the whole process was easy and took maybe 10 minutes from start to finish. read more

What an absolute joke of a company. I am furious with the lack of customer service, excessive delivery times, and refusal to allow me to come and pick up my item at their warehouse since they are essentially holding my $2,000 product hostage for an additional month than what was guaranteed to me when purchasing my product. My item is sitting in a warehouse an hour from my home, there is absolutely NO REASON I shouldn't be permitted to go get it myself since your company can't handle fulfilling the job they were contracted to do. Every email that has been sent has been completely ignored by XPO. read more

The driver was very nice and precise on when they would arrive. They were fast and efficient. No problems!

The delivery team was professional and responded quickly to my particular needs. While I paid extra for setup, their records did not indicate that. When I mentioned the setup they didn't argue, they set the furniture up - no question. The only negative was instead of a 30 minute heads-up - they called when they were 3 minutes out. Good friendly crew. read more

Great drivers super professional, white glove delivery. Showed up on time and called before arrival. Once they got here it was a quick unloading. A great and seamless experience! read more

I got a phone call ahead of time! The guys showed as promised and put it in our garage! They we're very friendly and were in and out in 10 min or less! Perfect! read more

Update - now 11 days and no call back. XPO call center tells me everyday someone from the local hub will call me in "24-48 hours." They can only send an email - apparently they don't have phone contact with the local hub. Overall horrific customer service and customer experience. read more

Truth be told they are a waste of time. Ordered an item to be delivered on a certain day. It was confirmed. The next day they changed it to 2 days later and gave a 4 hour window. I called and said I can do in the afternoon. No one has the ability to wait at home for 4 hours. They came on the rescheduled day way earlier than the delivery. They called, I said no one was there, this is way early. They said okay and hung up. I called the RXO people and they said the drivers are done for the day. I was their first delivery. I called them 3 minutes after the guy hung up. I said how can they be done? This was just lazy and incompetent work on behalf of the shippers and RXO. Unfortunately, I did not have the choice as to who to pick for the delivery. My guess is that they use independent contractors which means RXO has no employer/employee relationship, which means no accountability. read more

XPO has had our Samsung gas range for over a month now in their Omaha facility and all four times they've scheduled and confirmed a delivery to us (in Columbus, NE), they've been no-shows with no follow-up or calls to explain why they haven't shown up; every time I call the service center they said they'd have a manager call me back and they haven't. I've lost four days' wages waiting for a delivery that has yet to happen. I'm guessing they don't want to drive out here to Columbus 'cause they'll lose money on the deal delivering only one item since there's no other reason why the range hasn't been delivered. I offered to rent a truck to pick up the range myself, but they won't allow me to do that. I called Samsung but they won't do anything since they consider the range delivered, even though it's been sitting in XPO's warehouse for over a month. It's this reasoning why I'm having trouble getting my credit card company to refund my order. I'm looking into taking legal action at this point. read more

Would love to leave a 0 star review. Ordered a Petleon, scheduled a delivery time, even called to confirm my delivery time the next day. Took off work to be available the following Tuesday. Monday comes, no phone with expected delivery window. I call Peleton Tuesday morning, who calls XPO- all they have to say is "I don't know what happened but there's no delivery scheduled for you and it's not on the truck. You will have to reschedule your delivery for next week". I called Peleton multiple times seeing if there was an update from XPO, to which they state "we haven't been able to get in touch with anyone from Omaha all morning, they have not responded to our messages or emails". XPO tells me, just reschedule it for next week. I can't take a day off of work every week until the bike magically appears on your truck. DO BETTER. This is HORRENDOUS service. read more

This is absolutely absurd! Not only did XPO not call 30 minutes before arriving, but they also did not wait the required 15 minutes once they did arrive at our residence. We've tried calling several times, no answer. I asked for a supervisor and was denied. They are holding my product without telling me when they will reschedule their mistake. They should be shut down. Terrible customer service all around. read more

Had our peloton delivered. The guys were awesome and carried it upstairs for us! Great experience.

I was so excited to receive my Peloton tread. I've heard about delays and cancelations everywhere, but I didn't have any of these issues. The guys were on time and courteous, even suggesting something I could do to help protect my stairs. They were efficient and super strong. They set it up exactly how I wanted it and provided me with detailed instructions on when and how to use it. Thanks for your service. I really appreciate it. read more

The delivery drivers where great, 5 stars, but the scheduling and then rescheduling and late delivery was very off-putting. ​Expensive purchases should have more transparency about arrival and tracking, especially when a signature is required. I'd hire the drivers to work for me. Won't go through rxo again. read more

If I could give zero stars I would. Had a scheduled maintenance call for Peloton two weeks ago. I was the last call of the day. The tech calls ahead and says "I don't know how to change the bearings. Just call Peloton and tell them you want a new bike". WTH!? Are you kidding me? Guess he wanted to get off work early that day. So, I call, reschedule for this past Friday, between 7-10 am. No call, no show. So now I call Peloton, light up one of their managers and they in turn get a hold of XPO. XPO CSR calls and says there's nothing they can do. I ask for a supervisor. I was sent to a supervisor in Georgia who in turn calls the manager at XPO Omaha, some gal named Angie. She calls and says none of the techs know how to change bearings, "they watch a video and come make the repair". What?!?! Then I tell her no one called me that morning for my scheduled appointment between 7-10 and no one showed up. She guarantees me she will call me before the days end and get me rescheduled. You guessed it. Angie never calls. So I call some guy, I believe his name is Jeff, now on shift for Angie. He rescheduled me again (for the fourth time) for this morning between 7-10. And shocker, no effing call and no tech showed. Peloton would do well to get rid of XPO. They are worthless. The techs who no called/no showed, Angie and Jeff should be terminated. Clearly the poor staff are a symptom of their management. read more

the company changed the delivery date twice. Every time they called and warned. On the day of delivery, the driver called and warned 35 minutes in advance. the driver and his assistant (loader) were very polite and friendly, they quickly did their job. It was a mattress delivery. They were supposed to pick up the old one, but the company did not notify them of this. I understand it's not their fault. I think managers should be more careful read more

This service was GREAT. They notified via text and email when the mattress arrived at their location. Then they scheduled delivery and kept me notified at every step. The guys installed the mattress and foundation upstairs and took the old ones. THANK YOU. read more

I have had to deal with this company on two separate occasions. The first time was about a year ago when we ordered our Samsung dishwasher directly from Samsung. It was to be delivered and the old one hauled away. It was also to be installed. They delivered the Samsung dishwasher but did not take the old one. I called to find out when they would be out to get the old one and install the new one. Each time I called they said someone would be in touch with via email or phone with 24-48 hours. I called daily (including weekends) for about 2 weeks. After that we installed the machine ourselves. It was a month after they delivered the dishwasher that they finally contacted me to schedule the installation. I did not write a negative review because I tend to believe in the good in people and perhaps there was a breakdown along the way. In April of this year I ordered a mattress from BeautyRest website. I did not get to choose who would be delivering my item, I was disheartened to see it was RXO but hoped it would be better than last year. Sadly I am wrong. I got a notification on April 19 that my item would be ready for delivery and I was able to choose a day for delivery, April 29 was an option. I jumped on that because I work full time. On April 26 I got a confirmation for delivery on April 29. On April 27 I get a text from RXO confirming delivery for May 1. I called them immediately and was told they were unable to deliver on the 19th which was confirmed. While I was on the phone with the representative I was told that May 1 would no longer work and it is now scheduled for May 2. I was told I would get a call or text on May 1 with timeframe for delivery. I did not get a call. I called them (after arguing with someone via "live chat") and was told the next available day for delivery was May 4. I asked them when the item was delivered to their facility. I was told April 28. I then confirmed with the girl that the only reason why it wasn't delivered is because they didn't put it on the truck. I fought with multiple people escalating it as far as I could with no help. I was told that they would contact the local hub through an urgent email. I was told I would have a resolution by the end of today. This did not occur. At this moment my husband is on with the phone with RXO and we are getting no where. I will be notifying BBB, Samsung, and BeautyRest to terminate contract with RXO. read more

Peloton Tread delivery has been rescheduled and of course when scheduled something happened to the truck. I have tried calling multiple times and get that canned answer of we have no information at this time. This seems to be an ongoing issue with multiple items for home delivery. Maybe this is not a company that major companies such as Peloton should use. Looks very bad on both ends. I am getting extremely frustrated with this. I work in the healthcare field and thought Covid was frustrating, this was supposed to help me with my anxiety over the past couple years, but XPO and Peloton are now causing me more. read more

They came right on schedule andcalled beforehand as planned. They were friendly and did a very quick and well done installation of our Peloton. read more

XPO received my washer/dryer on 8/31 and scheduled to deliver 9/15. Never received a call, have called the 800 # several times, I have even offered to come pick up the items. Poor communication. I had this issue last time I used them, they cancelled delivery twice. Very frustrating when I am willing to pick up my items instead of waiting and waiting. read more

I wouldn't even give 1 star...we've had nothing but issues getting our Peloton bike delivered. They never called or showed up for the scheduled time and we've spent the past 3 days calling repeatedly to find out why and when it would be delivered. We never received a call back and couldn't get them to connect us to the Omaha location. We are beyond frustrated and would not recommend them. read more

I ordered a heavy thing from Amazon and it was delivered on schedule by XPO Logisitics. They were meant to call me 30 minutes before arrival, but didn't actually call until they had arrived. However, they were well within the 3-hour time frame they had specified for the delivery, so I was home and ready anyway. Their system sent me reminder calls before the date of delivery, and a follow-up survey robocall afterwards with one question. The delivery men were thoughtful and friendly. When I asked them to set the crate down on the carpet, one of them noted that the crate was dirty underneath and asked if I wouldn't like to put a blanket down first or something to avoid getting my carpet dirty. The other guy chatted me up about a common hobby we have. Neither of these things was a really big deal, but it showed that they cared about doing a good job. They did a good job just like they should - no complaints here. Five stars. read more

Had a Peloton delivered. Beach body is gunna be a bit late this year but the delivery wasn't. Gentlemen that delivered the bike were nice and helpful. They were a bit rushed but they had a few more delivery's to get done before days end. This is understandable and nothing was left undone. My experience was good. read more

Worst customer service ever. Can't find my house. Have called them at least 6 times. Customer service has tried getting me in touch with Omaha hub with no luck. We are on the 5th attempt to deliver now and I'm not taking bets it'll happen. Would give negative star rating if I could. read more

Another update. We were supposed to receive a phone call today to confirm a 3 hour delivery window for our 3rd scheduled delivery tomorrow. (All 3 previous scheduled deliveries, XPO cancelled on us with no warning and no consent) Nobody called. I called customer service for literally the 48th time to inquire why we hadn't been notified of our delivery window. They said they didn't have a time frame yet but to call later. We have called an additional 3 times tonight and nobody could give us answers. The last person I spoke to checked and told me that our items aren't listed on the truck for delivery tomorrow. So now we are being skipped AGAIN and nobody will tell us why!! Our items have been sitting in a warehouse since JUNE and XPO refuses to deliver them! This needs to be escalated IMMEDIATELY. XPO should reimburse us for their "white glove delivery and installation". read more

Terrible. They schedule a delivery and don't show up. No phone call. Nothing. Impossible to get ahold of anyone that can tell you where your order is. How does this company still exist? read more

i Will never buy anything from any company that uses this service. I asked to return something over a month ago. They were supposed to show up today to take it back. when I called the staff he Was like" we will Have to reschedule. The issue is that I am being billed through the company I bought the item from and they will not return my 1500 bucks until the item gets picked up. Never again will I allow anything from this company be delivered read more

Never purchase anything from a company that use XPO to deliver and install anything. You will just get the run around and excuses from them. If I could give them negative stars, I would. read more

A joke of a delivery company...don't know why peloton uses them. I was originally supposed to receive my peloton tread on September 20th. After not receiving any communication from XPO about a delivery time frame and waiting all day for the delivery, I reached out to peloton and they told me I would need to reschedule my delivery to September 28th. Today is september 28th and I have now been told by peloton AGAIN that I need to reschedule my delivery. Peloton has confirmed that my tread is at the warehouse, but cannot get a hold of the delivery team/warehouse via phone nor email to see what is going on. I am super disappointed in the lack of communication by XPO. I am starting to get worried that I will never receive this tread! XPO delivered my peloton bike with no issues last year, very sad and shocked that I am having so many issues w/ XPO now. read more

Excellent communication and updates throughout delivery. Drivers were professional and delivered the cabinets on time.

I ordered a King mattress and box springs from Costco. XPO Logistics communicated with me regularly about time and date of delivery. It was delivered just as communicated. The guys that delivered it were polite, courteous, and efficient. I wouldn't hesitate to use them again. read more

They delivered our Peloton bike for us on time and confirmed the day before exactly during the time frame they stated. They even sent a message when they were 20 minutes away! read more

Rating actually is zero stars. I was scheduled to have a Samsung range delivered from the Omaha hub on January 17. Got a delivery window and arranged to leave work when I received a call from the driver. Got the call, came home to meet the truck. Truck arrives and one of the delivery guys asks "your getting a refrigerator right?" There's no range on the truck. It was loaded but then taken off. They were like that was nice to know, we drove an extra 40 miles for nothing. Our dispatcher will give you a call. Still waiting for that call by the way. After my own calls to them I was told it was taken off the truck because part of the order was missing. It's a freaking range in an appliance box ,how can they know something is missing? Later I was told it wasn't delivered because I was not home. I have my time card from work and my cell phone call records to prove them wrong there. Samsung doesn't know what's going on either or playing dumb. Samsung and XPO itself can't seem to get a phone call answered by the hub, but say they have sent emails expediting the case and that I will be contacted within 24 to 48 hours to set a new delivery time. From other reviews I've read hear it's going to take a while. To everyone out there, avoid this company and the companies that hire them for their services like the plague. read more