They were exceptionally helpful, quick and friendly + excellent price.. I will definitely be renting from them in the future. read more

Friendly customer service, they take care of you rental needs. Spanish speaking available to assist.

worse service I've gotten no communication and prices go up without letting you know. they give you what ever vehicle they want.

Update: after posting this I was contacted and everything was sorted out. Well, this is for the one in Lowell but they don't have one but I know it's owned by the same guy so here! I was in an accident that totaled my car. Left without a vehicle my insurance gave me 11 days with a rental car and sent me to xpress. The front desk staff was very nice and the car was clean and barely used. Very nice. But the issue came with what happened after. When discussing with the front desk woman about when I needed to return the car she said "we will call you when your days are up and you can return the car and if you don't hear from us then the insurance is still covering you" I received a phone call yesterday saying I needed to bring the car back. I told her if I could keep it for one extra day so I could pick my significant other up from the airport. She said not a problem. I dropped the car off this morning with a full tank of gas and she informed me that I was being charged for 4 days of rental since the car was kept passed the amount the insurance would cover. Very upset I told her I didn't have the 200 plus dollars to cover right now. She told me that it's not a big deal and she would send a bill in the mail. Well on my return home in my ride, I checked my email and my credit card alerted me (the one the rental company had on file) was attempting to charge me the full amount. Called the place immediately and she told me she didn't do it and they have no record of the charge. But it could be the owner trying to do it at another location. And she would call me immediately back. Well it's been close to 4 hours and my card has been alerted again. DONT TRUST THEM. ITS A BIG SCAM!!!! read more

Website allows for reservations that company doesn't allow. Reserved a vehicle online, received a phone call and tried calling back with no answer. Showed up at store to be told they don't do one day rentals and turned away. read more

Amazing customer service. I've been doing business with them for a while due to the fact im in the process of finding a new car. I've rented a U-haul before as well with no issue either The gentlemen at the Methuen location have been beyond helpful, considerate , easy to talk to etc. I'd recommend them to anybody looking for a rental. A+! read more

Rented a car here because of an auto accident. The car was wonderful. Returning the car was not. After being in a auto accident there is tons of things that need to be dealt with on top of the personal injuries. We didn't need the man behind the counter to scold us over minor details. Customer service was terrible. Will not use this company again or recommend them. Very disappointing. read more

They were exceptionally helpful, quick, and friendly. I enjoyed the car for the time I had it. It was clean and drove like a dream. I will definitely be renting from them in the future. read more

Thanks Don for changing my rental I really appreciate,

The best and cheapest rent a car service compared to enterprise. The staff there are so nice and for three days it was only 180 plus the 50 dollar deposit, which you get back after returning the car. I went to enterprise first and they were going to charge me 293! Definitely staying with Xpress from now on! read more

Very disappointing experience, made a reservation for a vehicle to take kids from school on a field trip. After making the reservation we were promised a vehicle, then due to an accident they said they could not give us the vehicle we had reserved but could give us a passenger van at the same price. So we make arrangements to take more kids from the school on the field trip because of the extra seats. Sounds good right? NOPE, The day before we pick up the van we got a call saying they can get more money for the passenger van if they rented it at full price and would instead try to give us another vehicle. I expressed my disappointment and was met with excuses and no apology what so ever. Needless to say we cancelled the reservation we had and took our business elsewhere. Not to mention it's next to a Vape shop and a night club, I won't be leaving my car there that's for sure. read more

they where very nice quick and friendly very clean like it a lot YES i will be renting again ,THANK YOU