BE AWARE disappointed with the finished product, and they…read morecouldn't care enough to make things right. The front desk people are professional, but i can't imagine what goes on in the shop. Just going to stick to the facts. My new truck (11,000mi) 2024 F150 was involved in a front end collision. I brought it to Greatwood Collision for repairs, and told them I would be out of state so theirs no rush. For this quality of work, i'm surprised it took that long. to start, polish was splattered on the door handles, window trim, mirror, bedside trim, and what seems like finger prints were left on bedside trim. 26+ defects in paint/clearcoat, buff marks left on paint, a 1/4" scratch down to metal on the passenger side door, bumper valance miss aligned, headlight trim is loose, wheel was not repaired/replaced, tire was not replaced, broken harness held together with zipties, broken grille shutter tab, and other misc issues. I am never one to put a business down, but there had to be zero quality control for finished vehicles because all of this was found in minutes. Unfortunately it could not be resolved on the same day since i picked up the truck at closing time, and needed the truck for work. Save the frustration and go somewhere else.

This is not a reputable business. My vehicle was in their possession for a month. When I received…read moremy vehicle back it had 500 miles extra miles, smell of marijuana, scratched and chips on the front windshield. The company is disputing my claims even though I put the miles on the information sheet plus I just purchased the vehicle a few months ago so I was aware of the miles. Never will use this business again. If you use them make sure you take pictures of your mileage if you don't they will take pictures of mileage after it was driven or take a picture of mileage from a similar vehicle!!! Beware!!!!

Ken is amazing! He was one of the only ones who got back to me within 10 minutes and was willing to…read morecome out the next day! My window was smashed so I needed this repaired asap. He ensured I felt safe so he put a temporary glass in for me. 1000% recommend his services!

Quick service and professional. Fixed my cracked windshield under 30 min. Ken and Ray were…read morecourteous and helpful.

This father and daughter establishment is legit! They were very professional- giving us options on…read morethe body repairs to our car. Very fairly priced and they back their work.

I had numerous first hand recommendations for Lev's Paint and Body. Their commitment to detail and…read moreknowledge was appreciated and their customer service was impeccable. Upon getting our car back, we saw something that needed a second look. Without delay, they looked at my concern and immediately fixed it. Finding a reputable service for an auto body specialist can be a daunting job, but Lev's made this decision, hands down, an easy one.

Scott and wife are friendly and knowledgeable about everything regarding windshields. Crack is…read moreunnoticeable. Very happy with the repair and service. Highly recommend!

Phenomenal Service!…read more I think that Scott and his wife were fantastic. Scott provides so much education about how rock chips form and proper ways to fix windshields. I would have loved to watch the process of how he fixed my rock chip, but I had to go and pick up my son. The price, the warranty, and the customer service were all amazing. I wish them lots of prosperity as they continue to operate.

Summary: An honest company that exceeds in customer service!…read more I had the opportunity to talk with Megan this morning. She was friendly, knowledgeable, and courteous. She took the time to fully explain the process, and cost, all while NOT pressuring me into anything. She explained the differences of the glasses they used, in order to give me, the customer, options. I was extremely pleased with the demeanor in which she conducted herself. The customer service she displayed deserved to be recognized. I wish them the best! The 5 Star reviews definitely speak volumes for how they conduct themselves.

The windshield of my 2012 Toyota Sienna developed a crack from a rock impact, and it started to…read morespread. After checking online reviews for auto glass replacement services in the Katy area, I found Texas Master Auto Glass. I contacted them through Yelp, and they responded promptly. After reviewing several quotes, I chose Texas Master Auto Glass--even though they weren't the cheapest--because of their outstanding reviews and professionalism. Meghan did an excellent job handling communication throughout the entire process. From gathering information, providing a quote, and scheduling (and rescheduling) the appointment, to sending reminders and managing payment--she kept everything clear and organized. Her attention to detail made the whole process easy and predictable. The technicians were professional, efficient, and friendly. It was clear they had replaced countless windshields and knew exactly what they were doing. Overall, I'm really glad I found this hidden gem in the Katy area. The experience was smooth, stress-free, and exceeded my expectations. Highly recommended!

I have no doubt this business, Ryan Automotive, has done good work on people's vehicles in the…read morepast. Judging from the reviews, most people seem satisfied with services rendered. However, in my opinion, from the standpoint of someone garnering quotes for a future mirror replacement, the receptionist or customer service associate who answered the phone did not have a good enough concept of (potential) customer relations. After a truly harrowing, somewhat traumatizing freeway experience, I thought the person answering the phone would at least have some kind of empathy or even just a professional, friendly tone. My initial request to speak to a mechanic or service advisor was ignored. Anyways, I volunteered info about the make, model, year and color of the car, but she only seemed interested in the VIN number, which I provided. Any other place asks for all of this info. She actually said I read the VIN number too fast at the end of my reading of it, which makes no sense as I never read numbers that fast out of courtesy. I even took the extra step of making sure she got the letters correctly, but, again, she did not appreciate that. Instead, she rather unprofessionally and abruptly ended the entire call. I've never had this kind of low vibration, low intelligence customer service from any auto-related business. So, I called back and left a message thinking perhaps the owner would contact me either the same day or the next, to no avail. Every other business I have contacted, from dealerships to independent repair and body shops, have had much more impressive and professional communications.

Honest and reliable! The staff here are very kind and accommodating for last minute repairs. They…read morewill only charge you for what you need and never tries to nickel and dime you for extra work. They even fixed a dent on my bumper for free when I came in for other unrelated repair work. Definitely stop in if you're in the area and talk to the front desk about any work you need done on your car.