1. Xtensions of Me

1. Xtensions of Me

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San Leandro, CA

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Xtensions of Me

4.0 (4 reviews)
Open • 10:00 am - 7:00 pm

Services - Xtensions of Me

Applying hair extensions

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SEPHORA

SEPHORA

3.9
(51 reviews)
2.2 mi
•$$

I had a "tale of two experiences" at this Sephora location today. I came in specifically for a hair…read moreproduct and ended up seeing both the worst and the best of what retail service has to offer. The Issue: Upon entering, I approached two employees who were busy chatting. I politely interrupted to ask for a specific product. Instead of showing me to the shelf, one of them just pointed vaguely toward an entire side of the store and said, "That will be over there." I spent several minutes wandering around unable to find it. It was disappointing to see staff prioritizing a personal Starbucks delivery over actually helping a guest on the floor. The Recovery: Everything changed when I went up to the front and spoke to a cashier named Helen. I showed her a photo of the product, and she didn't just point--she immediately told me exactly where it was and then walked over to assist me personally. She checked in to make sure I found everything I needed and was incredibly professional and kind. Final Verdict: If you visit this location, look for Helen. She is an African American woman who clearly understands what real customer service looks like. She saved the trip, but management should definitely look into the floor staff's lack of engagement.

I had an uncomfortable interaction with Jessica during my visit. From the moment I walked up, the…read moreenergy felt off. I didn't ask about a return policy or anything related to that, yet she immediately started loudly explaining the return policy to me, which felt unnecessary and made the interaction awkward. What made it more frustrating is that I had reward points available that could have been used toward my purchase, and I had to remind her about it. That's something staff should normally mention to customers so they can save a few dollars. I also noticed that right before helping me she seemed very bubbly and friendly with other customers, but when it came to my interaction the tone was completely different. As a paying customer, I expect to be treated with the same courtesy and professionalism as everyone else. Customer service should feel welcoming and consistent for everyone. I hope management addresses this because experiences like that can really leave a bad impression.

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Xtensions of Me - cosmetics - Updated July 2026

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