Most certainly not recommend this place. It's extremely difficult to get an appointment and the…read morefirst appointment is a "consultation" where one might sit in a waiting room for 30mins-1 hr only to be interviewed for 3 mins and quickly dismissed thereafter and asked to make another appointment (i.e., preventative care, examination, etc.) which could be another 2-3 months before actually being evaluated for the issue one might have that made one seek out an MD in the first place... Anyway, I scheduled a consultation with Dr. Ghandi 2 months out as that was their first available appointment. I arrived 15 mins before my scheduled consultation appointment time only to be greeted with, "yeah, we tried calling you last week but couldn't reach you because we had to reschedule your appointment" Hmm...didn't think to leave a message or try calling again the following week? Also I asked when they called but conveniently they have NO log as to when they called. Wow.... Terrible service: No "I'm sorry" and no "let me try to get you reappointed as quickly as possible". I believe this person's name is Gisel or Grisel or maybe even Visel Anyway, they clearly don't care about customer service and worse, clearly don't care about patients' well being as they seem like their accustomed to canceling long scheduled appointments. Another person answering the phone while I was there told a person over the phone, "we don't have another appointment available for you until September"! Wow...I'm speechless I asked for another appointment and stood there for over 7 mins in silence at the front desk like a dummy as Gisel slowly looked through her appt book...and still left without an appointment. In short, I won't be returning and won't be scheduling another consultation and wouldn't recommend this place to anyone else.

I have several friends and family members who go to this practice, and I love the attention and…read morecare Dr. David Antonetti provides to myself and my parents (also patients) The ease of making an appointment is wonderful via their online system, rx refills, questions for the doctor are all made easy online and via droid app. Dr. A is by far the best doctor I have ever had, he takes time to talk to you, make sure you understand everything and doesn't act like you are taking up his time, like other doctor's I have been to. The wait is generally 15-20 minutes, even if you get there early. Great practice, I would highly recommend to anybody looking for a general practitioner.

I love this hospital. I'm not from the New Haven county but this is where I would go for my follow…read moreup appointment appointments in regards of a surgical procedure I recently went through. The Care quality of Yale is top-notch without disclosing much of my personal reasoning, after my operation, the nurses and Care team went above and beyond for their patients. I worked with a specific doctor and I've been working with him about over a year counting with the post office operation which makes it 2 years. I asked my doctor If today marks the last time I'll see him and he gave me a really big hug stating that this is not a goodbye. This is a see you later and he is always available in case if I need him for any future purposes, but I feel confident that he did a great job and I will be able to move forward confidently. Thank you Yale New Haven for everything

Their billing! I was…read morescheduled for an outpatient procedure at the end of January. They had to have their copay up front. The day of the procedure, the doctor said it was not necessary. They had, however, done an ultrasound to determine this. Two weeks later I called to see where my refund was. I was told it could take 45 days for insurance - given that they did do the ultrasound portion, I did not mention that had the original doctor made the same determination from the original ultrasound, I wouldn't have been there. 45 days later, I call. Yup, I do have a credit balance that would go back to my credit card. A week later, I still don't have it. They had to have my money up front - now they have had my money for 2.5 months. Not acceptable.

I can only speak for the 1427 Chapel St location. I will also state first that I stand for Dr…read more Aggarwal, MD. Not only as my doctor but as a friend. NOW WITH THAT SAID. I have been a patient for the last 15 years at least and the level of disrespect, discomfort, lies, misconduct, lack of empathy, compromised ethics, and a lot more. I am very fortunate to have been recording every interaction with every employee in that place. I have treated every worker with the upmost respect. My appointment literally only takes 5 minutes tops. Blood pressure, urine, done. I have had false positives on my urinalysis 7 different occasions now in the last 13 months. According to my records not one of those particular urines were sent to the lab. I have used other methods just to prove with 100 % certainty that this was the case in several of these urinalysis. I have been on the suboxone along with an ADHD med and Anxiety med that I need to function. I was doing amazing until these wonderful people started playing games with my prescriptions and demanding I travel 45 minutes every two weeks for a 5 minute appt including a urine. I am on a low dose adhd control and low dose anxiety control med. I need to take these medications so I can run my business. These employees at the counter( answering phones) and unfortunately now Physician Assistants, Docs, etc truly get satisfaction on making your life hard and miserable. For example, being sent home for being 5 minutes late for the last appt of the day after I just paid 80 dollars to get there and back. Another, being forced to take multiple days of every 2 weeks because I have to fight to get my meds because they were either not called in by the end of the day( this has happened over 16 times) Most of us suffer from addiction and my heart goes out to all that do. I can promise you the majority at 1427 chapels shore does not. I tested positive for a drug that I know have not consumed in anyway possible and the doctor cut of my benzo med that I have been on for 20 years cold turkey, without verifying with the lab, by trying to tell me it wouldn't be safe to give me at least a couple days or a weeks worth due to one positive substance that does not even interact with the benzo I am on. I can tell you for sure what's not safe is to let a healthy individual as myself walk out with the risk of having a massive seizure at any point within the next two weeks. I asked for documentation where it states a doctor can ethically do as such. They gave me the suboxone agreement which is not a matter of life and death and not at all what I asked for. Anyway I can go on and on about the many incidents over the past 5 years at 1427 Chapel. I know there are many patients going through similar with this particular crew at 1427 Chapel. My heart goes out to you all as well. Start recording and documenting if you feel you are being treated unfairly and do not be afraid to question anything that does not make sense or feel right. Dr Aggarwal started something above the rest years ago. I pray people either switch locations and research their rights if some of what I said seems too familiar. Don't let them cost you your job or sobriety by there lack of compassion and understanding.

Rude and unprofessional staff. Unhelpful and ignorant physician. Staff doesn't seem to understand…read morehow insurance works, and the physician will call you to cancel your appointment 10 minutes before it's scheduled

Had to follow up with a doctor's appointment to have blood drawn. Based on the doctor's…read morerecollection I can walk in with no appointment and be seen within 15 minutes or so. Well, that is far from the truth. I arrived shortly before 9 a.m. and was checked-in. There were no other adults there waiting to have blood drawn so I'm thinking "excellent timing!". While I waited, 4 pediatric patients were attended to. At no time did anyone come out and check on me. I was addressed by one technician who informed she only handled pediatric patients. "Congratulations!" Nonetheless 45 minutes later (and time I could have been at work) I did not see anyone. The attendant at the registration area had called twice to find out who was responsible for handling adult patients and she received two conflicting stories. The most ridiculous treatment I have ever received.

Where to even begin? I have had consistently bad experiences with this center, both the primary…read morecare and the specialists they referred me to except for the dermatologists. And my bad experiences seemed to stem pretty clearly from systemic problems with this place rather than by chance. I could share multiple stories, multiple visits because I stuck with this clinic for far too long. I didn't know there were any alternatives on my budget but learned there were. I have never been back. The lapses were serious - they weren't nothing -- and all i can think is that they get away with it because they are both big - attached to the medical school and hospital - and elite - they are part of Yale. Regulators, inspectors and investigators are probably really deferential. Some examples, in brief: Told medically indicated follow up tests weren't indicated. That was overturned. Told to return after a visit to give a urine sample that would take no time only to be parked in a waiting room all day then insulted and bullied for speaking up politely about it. On that same visit, told that the reason I had to come back to give a urine sample was because the first one was lost or contaminated. When I told them that I had never given a urine sample, I was told forcefully, repeatedly, their version again, to the point where I felt threatened that I was challenging their official story. and better not do it again. Took a full year to finish mammogram test -- a full year. The center is marked by drama and histrionics, chaos and covering up the chaos with hostile, bossy abusive treatment. The center has one or more absentee professors who are supposed to be overseeing first year graduates but aren't - and by that I mean, with one of the professors, you never, ever met her, not for test results, not to check their charge's work - nada - to the point where it was a violation. They tightly ration the care of specialists. When referring you to specialist care they will tell you you must wait three months or six months before calling the specialist clinic to make the appointment - you aren't allowed to call before then and if you do, you'l be told to call back after waiting the proscribed number of months. The staff is generally rude and dishonest, with some exceptions. There are a number of professors, of course, who have built their careers based on their work and journal articles on their dispensing medical care to the poor, which this center serves - it's a safety net primary care clinic. But the care center has no regard for the poor. The poverty and disenfranchisement of their patients is a reliable indicator to this clinic of what they can get away with and how little their patients should expect. Whatever bad stats emerge as to health outcomes at this clinic, they simply blame on the poor for being to under-served education wise to take better care of themselves - it's never that they aren't providing excellent care, it's always that the poor are so under-educated they don't know how to stay well. But no one is that stupid. Pause when you read that, next time you do, in one of their shiny journal articles. We are just fodder for careerists - they slander us to get ahead.

I'm putting my real review up under Dr. Aversa's "new" practice (Generations OB/Gyn) but I saw the…read morelast review stated she wasn't sure where Dr. Aversa was now, so I wanted to put this up to help direct anyone who may also be wondering!

I used to have Dr. Aversa for a doctor until I called to make an appointment and realized she was…read moreno longer practicing at that office. I was pretty annoyed and I have no idea where she went, but I ended up seeing another doctor in the practice. Dr. Aversa is a very nice, gentle doctor. She is young and explains everything before it is done, I felt very comfortable with her. Not sure how much I can say about a doctor in a review, other than I wish I knew where she went so I could follow her. Great GYN. :-X

I moved to the area at 34 weeks pregnant, and Greater New Haven was the second practice I called in…read moremy frantic search for a doctor to take me so far along AND during Covid. The very first receptionist I spoke to, upon hearing my story, IMMEDIATELY got me the earliest appointment possible. I was initially taken aback that I saw a different provider on each visit, but completely understand the thought behind it. My baby was delivered by Elizabeth Schwartz and Dr. Julie Shih was the OB on call. Both of them were warm, friendly, professional, and sympathetic listeners during my labor. My husband is a medical professional so he had technical questions which they gladly discussed with him, while focusing on giving me the direct down-to-earth care I wanted as I labored. I had some delivery complications which they handled beautifully, resulting in me and my baby both having an excellent hospital recovery. However, I did have some postpartum issues (unrelated to GNH's actions), and Elizabeth scheduled extra in-person and telehealth appointments to monitor my health and ensure I received the care I needed. My baby and I are now both healthy, and I was able to accomplish the drug-free labor that was my goal! Note: there is always an office wait time, which is difficult for my family situation. Otherwise this would be a 5-star review!

after being a patient for 48 years I was unable to see a doctor because I am a senior and my…read moreprimary insurance is Medicare. I have never been to another on/gyn group in my life. in the emergency room I was told I had to see my gyn ASAP. I called and was told I could not be seen, since I had not been seen in the last 5 years. correct. It was there 6 years. I explained that I had suffered 2 strokes, was in rehab for my strokes and many other hospitalizations. I was told by the girl "well six is not 5". I actually cried on the phone because I could not believe how rude this lady was. my daughters and daughter in law all go to this group whom I've referred them to. It's been 4 months looking for a new gym. it is believed by doctors I have uterine cancer. Smilow would not see me until I got a definite diagnosis of cancer. I need a gun to remove fluid from my uterus to get a diagnosis. After months of searching , I will finally see an unknown gyn as I continue to live in constant pain. I cannot believe that I was told no exceptions would be made for me because I was one year late on my visits. I was treated with disrespect, lack of sympathy by this group. after 48 years!May I also add that all of my children were delivered by this group. This is a disgrace. Sincerely Dena Klos