If zero stars was an option I would gladly nominate them for that. There is no accountability or best practices at this supply company. They leave much to be desired when it comes to satisfaction and communication. I have yet to receive my product meanwhile I have already paid the inflated invoice. Stay away. read more

We have been trying since January 7, when we faxed the first prescription to them for a foot brace, to get the brace for my husband. We had to fax it again in February and wait till March for an appointment. When I took him for the appointment ( he is wheelchair bound) they said they had no record of the appointment. I struggled to get him into the store because the end of the ramp is crumbled and it's very steep. I demanded to talk to the supervisor by phone at the Stratford store, she instructed the employee to see him and make the mold for the foot brace. It's not like they were busy, the waiting room was empty. He wanted to be fitted for shoes but there were none to try on. They ordered them and when they arrived they didn't fit. We have been calling for months, they never call back, the calls go to voicemail. I finally called the supervisor, brace is backlogged, since March. I don't recommend them, they are low energy and disinterested in helping people, I'm told the orthopedic doctors group not to send patients to them anymore. Six months for a foot brace, ridiculous. read more

Apparently the place is closed for construction. I only discovered this by walking my post surgical butt into the place after all phone calls were not answered and speaking to the lady in a different office who said they haven't been there in a week. You'd think they'd put something on their voice mail or otherwise let the hospital referring patients there know. Thankfully CVS has the brace I needed but I had to pay out of pocket instead. read more

I would not trust this company if you expect timely service and good communication... very disappointed.