Dr. Kagihara is a great doctor. Very attentive and very complete. Always takes time to answer my…read morequestions and address my concerns. What prevents me from giving a higher rating is his receptionist, Rem. She is rude and bossy. In recent years she has become more comfortable treating patients with scorn and disrespect. It has gotten to the point that I dread calling the doctor's office because I don't want to deal with her should she happen to answer the phone. She needs a refresher course in people skills. Other than that I have no complaints.

My mom has gone here for over 10 +years. I come with her once a year to her visits as I live out…read moreof town. There is always a 30 + minute wait. The receptionist is always hurried and rushed and short staffed. There is not much privacy. I can hear them talking about patients names and conditions. My mom says she always has to wait and her visit is less than 10min. I would not return to this office, but my my mom is comfortable with him. Rate him higher if wait was less and Remy learns to communicate with respect.

I had a bad experience with this place. I had called a month in advance to try and get an…read moreappointment for the day I wanted. When I called they seemed busy and asked if I could send them my information via text. I sent the information and sent another text to confirm they received it. After they confirmed it they had told me to wait for someone to call me to schedule. It's been an entire month with no communication/call from them. I had also attempted to call again. I wouldn't be scheduling if I didn't feel Iwas experiencing health issues so I'm really disappointed especially since I gave them so much time in advance

I absolutely DO NOT recommend this physician…read more I am a retired ICU Registered Nurse. My husband is a retired physician. I was referred to Dr Yang for a colonoscopy - a 3 year post - polyp removal follow up. Below were some of my many concerns: 1.I found his administrative staff to be polite but incompetent - especially a male named Vincent. Vincent would repeatedly contact me over the course of 4 months to request my "healthcare authorization". Which I repeatedly re-sent. This was actually not what he needed. He was actually requesting my "health history". 2. The weekend before my scheduled "pre -procedure" appointment - Vincent contacted me yet again to let me know they had not yet received my "healthcare authorization". He said they would have to "cancel" my pre - procedure appointment " if they did not receive my paperwork by 5pm on that Friday. I again sent my "medical authorization " paperwork. Unfortunately- it was a Friday. And I realized my appointment was at 8am the following Monday. I did not want them to cancel an appointment that I had waited 4 months for. So - I contacted Dr Yang via cell number provided by voicemail. I reached him - and he was audibly disturbed that I had dared to contact him regarding ensuring that my appointment was kept as my paperwork was in order...he did wish to concern himself with such a trivial matter. I found him to be abrupt, condescending....and rude over the phone. 3. I showed up early on Monday morning with my husband at my side. Dr Yang was late. His waiting room was small- there were 3 other patients waiting with me. So - he's "cramming" 4 patients into an 8am time slot - with only ONE physician. As he entered - he was clearly irritable- he barked at his front desk staff to remove a sign from his office front door. As I was seated right next to the door - and his staff were behind an enclosed desk ( they would have had to walk around) - to be helpful I got up and removed the sign as he wished. He did not like that. He wanted his own staff to do as he bid. Already off to a bad start. 4. During my office visit - it became very clear that it was a "pre-procedure" visit. For a COLONOSCOPY. I've had 2 previous colonoscopies. The purpose of my visit was so that he could SELL me his "special" colon prep. And he wanted to explain to us personally all the details of his colon prep. During this entire visit - he was rude and condescending. He did not like the fact that I had called him personally on the weekend to ensure that I would see him Monday morning. He did not like the fact that both my husband and I were a nurse and a physician - he needed to let us understand we knew our place in HIS world. 5. We bought his "special" colon prep. I went home - and realized that Dr Yang was probably the worst physician I have ever encountered- both as a nurse working at Straub Hospital in their ICU...and as a patient. Horrible bedside manner...and I certainly was not willing to find out if his clinical skills were any better by letting him insert a scope into my unconscious body. I wrote above so that every person on Oahu would understand that they do not need to be treated in such an ABUSIVE way and receive substandard care from any physician. Just walk away. NO. I cancelled the appointment with him. Dr Russell Yang should never practice again. Dr James W O'Brien at Surgicare Hawaii eventually did my colonoscopy. He was EXCELLENT.

I'm so sad to have to write this review. Surgicare was great with my actual care. Everyone was…read moreprofessional, competent, and I felt safe and cared for. However, the failure of their billing management and apathy towards fixing their own mistake is unacceptable. My procedure was preventative and 100% covered under my insurance with no out of pocket expense for myself. I had the procedure in February 2025 and Surgicare's billing coded it incorrectly as diagnostic instead of preventative. I received a $300+ bill and had to call and email Surgicare and their third party biller for almost a year before they fixed it. Surgicare would just tell me to call their biller and did not seem to care at all. I called both Surgicare and their biller at least two or three times a month for 9 months, just getting "we're working on it". I had to call HMSA after every follow up to find out what was really happening and that it just kept being billed incorrectly. This went on for 9 months. I only received help when I guessed the emails of the third party biller's executives. I finally received a confirmation that I no longer had the balance due near the end of November 2025. 9 months is a ridiculous timeframe for a simple correction. Surigcare did waive the residual tax fee for me but I don't think that makes up for their utter disregard for the situation. Surgicare's complete apathy to an error on their side has been extremely unprofessional and infuriating, I felt I had to write this especially for others. For someone else with less time, less experience with advocating for themselves, those that don't speak English well, or are on a fixed budget, this NINE month long experience would be intensely stressful and unacceptable.

My GYN referred me to this location for a medical procedure. Medical team of eight from…read morereceptionist, physicians, anesthesiologist, and RNs were very personable, professional, humorous, made me feel at ease, and provided top quality care from beginning to end. Doctors and RN checked on me after I awoke from the procedure. One of the RNs informed me my results were A+.

My stay at Kuakini Medical Center was amazing. I came as a traveler from California and had a…read moremedical emergency, with that my condition is very rare. You could tell that doctor Namiki and all the nurses cared so deeply. They admitted me quickly, and were very kind to both my mother and I. Because this was very out of the blue, my mother asked the front desk/office if it was okay to stay the night with me, and they granted her permission, kindly! They are very helpful with any assistance needed, and I would recommend this hospital to any outsiders in need of help during an emergency.

The visit was S0000 pleasant and professional and AMAZING!! Everyone there was S00000 SWEET and…read morecomforting. This has to be HEAVEN ON EARTH even the bacon was the best I've ever had What ever the staff is getting paid, I would pay them DOUBLE

I went to go get my Chest Xray and the guy that does the chest Xray was so rude the way he talked…read moreto me wasn't nic.I will Not be coming here again for a chest xray.

Great outpatient follow up! The team is very kind and…read moreinformative in-person and over the phone. If you have any sort of questions about Tuberculosis (TB) including symptoms, signs, exposure risks, or treatment options I highly encourage you seek information here!

Free From Chronic Pain by Suzanna Williams…read more I recently had spine fusion surgery at Kuakini Hospital on August 21,25. The surgery was a complete success without any complications. I believe, wholeheartedly, that my success is due to everyone who played a part of my experience at Kuakini Hospital. You changed my life! Thank you! 1. Dr. Awaya, Orthopedic Surgeon 2. Pre-check in by phone and in person (staff and nurses) 3. Surgery day preparations (staff and nurses) 4. Surgical nurses and assistants that supported Dr.Awaya's efforts and plan for a successful surgery 5. Nurses (post surgery) 6. Physical Therapist (post surgery) 7. Occupational Therapist (post surgery) 8. Social Worker (post surgery) 9. Cafeteria personnel My story is nothing new when I share I had been battling chronic back pain for years. The journey had been a very long and winding road trying this and that to relieve my chronic pain. There were some things that worked along the way but unfortunately my chronic pain persisted that enviably lead me to surgery. I went to my first consultation with Dr.Awaya. This was the day I would get answers to what was causing my pain. First impressions always speaks volumes to me. He entered the room with confidence. He introduced himself and asked me how I was doing. I had my list of concerns ready and I am a very long winded person...I can talk forever and he took the time to listen without any interruptions. He then led into showing me what was causing my chronic pain at L4 and L5. He did this on the computer using my MRI image that had been taken at a recent visit to the emergency room back in March of this year. He went over my condition giving it a name called Spondylolisthesis and explained to me how spinal fusion surgery can correct this condition. He spoke with confidence with no fluff and did not mince his words. He got right to the point. I appreciated that. We met once more before the surgery where he then gave me his expectations of the surgery: 1. Approximately how long the surgery could take (3-4 hours) 2. Explained the possibility of infection 3. Explained the surgery procedure 4. My length of stay in the hospital (2 days) 5. Recovery at rehabilitation center (2 weeks) 6. Follow-up visit with him in (2 weeks) Everything went according to plan. I had surgery on July 21, 2025 and discharged to recovery on July 23, 2025 without any complications due to the wonderful people working at Kuakini Hospital. The level of care provided to me by the nurses, therapists, staff, and others assigned to my care were instrumental to my surgery success and healing process. 1. Everyone always explained what they were doing and why it was necessary 2. Everyone worked as a unified team member 3. Nurses introduced themselves switching shifts 4. Updated my board accordingly 5. Administered prescribed medications accordingly 6. Monitored my care per doctor's order precisely 7. Always asked about my well-being 8. The physical and occupational therapists were instrumental to my long-term success 9. Kudos to the cafeteria staff in preparing my food. It was the best tasting hospital food I had ever had. I never went hungry! Everyone did exactly what they were assigned to do. The environment was conducive to a successful post-surgery outcome. God bless all of you! Post surgery update. Three weeks after surgery: 1. Discharged from recovery on August 4, 2025 returned home 2. I can walk for 30 minutes around my neighborhood. I have done it three days straight now without any problems 3. I can go to church for 2 hours 4. I can bend my leg to put on my own socks and shoes 5. I am totally free from chronic pain- Praise the Lord! Excellent teamwork! I knew I was in good hands, God's hands, when I was wheeled into the operating room and the music was playing and everyone was pumped up and ready to go.... Mahalo to all!

Seems heavily understaffed. Everyone is rushy. Maybe they…read morereceive lots of weird patient but the attitude is strange for a hospital. Nurse didn't tell us where the buttons to call is as if they rather you not call, no water if you ask for it (first time I got to any ER saying no water). very strange ER I personally would go somewhere else if it is truly life threatening.

Arrived there at 6:30pm. Staffs were friendly and knowledgeable. Waiting time was around 10 mins…read morefor me. The doctor asked my permission if she can use AI to drop the medication information. Doctor Lee was very knowledgeable and explained well on the medications. Free Parking at Ward.

I've been here for their urgent care services a handful of times. It's perfect for when you're ill,…read morebut not too ill for the emergency room, yet you don't want to schedule an appointment with your PCP because that availability might not suit you. Just like many other urgent care locations, the wait is sometimes really long because you are seen based on the severity of your need and depending on how many people arrived before you. I like this location because of its conveniency... In the Kakaako area, next to Ward Center. Parking is above in the Whole Foods parking structure. The patient service has always been good and they are attentive. The clinic is also very clean, from the moment you enter.