I have been working with Mary Ann of Yan's team for the past few years and she has been wonderful. Always quick to respond to my insurance questions and helped me move all my policies from another provider...saving me thousands of dollars with better coverage. Thanks for the great service. read more

Deja, my State Farm agent was professional, friendly and quickly to respond to give me a quote for a landlord insurance. We reviewed it together and able to explain the coverage and made changes. Above all Deja was very patient and polite throughout the process as I was having difficulty in sending her photos of my property. I would highly recommend their services as my other State Farm agency that I had, he never returned my calls so I am transferring my services to Yan Tung State Farm as they seem to care more about their clients. read more

I was very appreciative of their time and patience. After my initial inquiry, I was contacted within minutes and given many options and written details the same day. Easy to do business with. read more

I refer all my renters here for renter's insurance, because State Farm has the lowest rates, and Yan Tung has the best reviews of all the State Farm agents in Austin. In my own interactions with the office they've always been friendly and helpful. My last tenant got a policy for just $10.91/mo., with $500k liability and only a $500 deductible. read more

I've been working with Yan Tung for 2 years now and I can honestly say the service provided here is excellent all around. I highly recommend them. read more

Great customer service, always available to answer any questions or concerns! I always have peace of mind knowing State Farm has my back!

I have been a customer of this office since 2019, and have referred dozens of my friends, family, and community members to do business with this group. This office goes above and beyond the State Farm company's imperative to protect its clients. Yan cares about doing good and building quality relationships, and she trains her team to do the same. I have kept my personal lines insured here after every year, move, and every other life change because I know when I need help, I will be taken care of just like every other customer. I can count on this team to help me make educated decisions about my future. That kind of client empowerment is hard to find, but it matters to all of us; rest assured, you'll find it here! read more

Really nice and thorough people. Went a few steps beyond to help us with our needs even though it doesn't result in business for them.

We have been with State Farm in North Carolina for 15 years so when we moved to Austin in 2023, naturally we want to stay with State Farm for the best rates and services for both home and auto insurances. We contacted Yan Tung agency and Mary Ann Garcia got back to us quickly, worked with us to customize coverages, deductibles and premiums, and provided detailed itemized quotes. And over the past year, she continues to follow up at renewal time to ensure we could get the best possible rates. I really appreciate her patience and diligent work ethics. read more

I appreciate the time Jessica spent yesterday on reviewing my home owner and auto insurance . I have had at least 50 years with State Farm and this newest quote is just too astronomical. I heard no reason why the dramatic increase from what was not a bargain rate, Also I am not happy with the updated billing mailings. They do not reflect changes requested, I will be changing my policies to another company read more

Found Yan from researching insurance agents nearby after relocating to TX. She has been extremely helpful, attentive and all about client satisfaction. I appreciate her knowledge and willingness to help no matter how many questions I have. read more

Jessica is amazzzzing. She is so responsive, understanding and helped me get landlord insurance on several of our properties. I will definitely be back and highly recommend you contact her and the Yan team! read more

Moving from another state can be super stressful. I'm so glad I had Yan to help me. She made the transition super easy and was able to find a great deal for me. She also told me about other insurance policies that I didn't know State Farm offered. Not only did she give me a great quote on my auto, she gave me a bundle discount that included life insurance and my homeowners insurance as well. She made me feel like my family would be protected in case anything were to happen. I also love the friendliness of her staff. read more

Great people, very professional and very easy to work! Great communication and you can easily get in touch with folks at this office! I've had a policy for several years on my condo. If you don't have complex real estate portfolio then you should then having a great team is much more important than whether or not the policy itself is the cheapest or most cost effective! read more

We had one disappointment after another with a previous agent and nearly left State Farm after 30+ years, but fortunately we found Yan and her staff. I'm so glad we switched because Yan is amazing. She is so pleasant to talk to, she's consistently accessible and responsive to any inquiries, she proactively reviews our policies to make sure we're getting the best rates, and she takes the time to explain any available options to help us make informed decisions. As an example of that, for years my wife had been paying into a life insurance policy, but Yan explained that it wasn't optimal and steered us to a much better alternative. Yan is not only the best insurance agent I've worked with, but she's provided some of the best customer service I've experienced in any industry, ever. I have no hesitation at all to recommend her to anyone searching for an insurance agent. read more

This review is long overdue. Every time I interact with Yan and her team I think to myself, "I need to write them a good review as soon as I get home" and I always end up forgetting. I've been with State Farm since forever but I've been with Yan's squad for two years now since we moved to Austin. They really have been the best state farm agency I've worked with and I don't say that lightly. They are professional, quick, responsive, go above and beyond. Every time they hear from me, I'm always in some kind of rushed situation needing to get stuff done RIGHT AWAY. The first time I needed their help was a week after I moved to Austin. I got side swiped by a pick up truck. Merged into my lane without a care in the world and walked out of the car asking why I hit HIM. I should've called the cops but the man swapped insurance cards/ID with me and left the scene in a hurry. It all happened so fast. I called Yan up right away and she walked me through every thing I needed to do. She followed up with me until the case was over and we were able to get the reckless driver's insurance to pay for the repairs. Today, I worked with Mindy. She gave me a quote in the morning for our new Tesla order. After getting ghosted by Tesla all day, I showed up in person to get financing info so that I can forward it to Mindy and get proof of insurance so my delivery date doesn't get further delayed. Called her up 4 minutes before closing and she took care of it immediately. I ended up giving her the wrong start date and although the offices were closed and phones went to after-hours voicemail, she was still responding to my emails and made sure I had all the right paperwork 25 minutes after hours. They go way above and beyond for us every time and always follow up to make sure everything has ironed itself out smoothly. We've also been to visit their offices to discuss changes in our life insurance policies and Yan took the time to walk us through everything. Offices are clean, staff are always friendly. Thank ya'll for always being there when we're stuck in a pinch. The Wu's. read more

Yan is always ready to listen to understand my situation, so that she can consult and make recommendations based on my personal circumstances. With speedy turnarounds, I always get the solutions I need from Yan and her team! read more

MaryAnn went above and beyond assisting me with getting coverage for my new vehicle after my previous car was stolen. She was very patient with me even when I kept going back and forth and I felt she really tried to get me the lowest price with optimum coverage! Thanks so much MaryAnn, you da bomb read more

Yan made the process of getting new auto and home insurance with State Farm easy. Would definitely recommend!

Fantastic team. I've worked with several insurance agents and this is by far the most responsive and professional team of them all. I highly recommend Yan Tung and her team at State Farm. read more

I have been a customer to Yan for many years. She has helped me with various policies over the years as my needs have changed. She has always taken the time to explain my options after hearing my needs. I appreciate all her knowledge and patience she has given me. I hope to be her customer for many years to come. read more

We recently moved to Austin and needed to transfer our car and renter's insurance from one State Farm agent to another. I worked with Jessica by email and over the phone starting months before we got into town, and have had a great experience the entire time. She was patient and supportive, knowledgeable about their policies and always helpful. I'm looking forward to working more with this office in the future! read more

Looking for rental insurance? Yes? This is the place. Super friendly, low rates and good coverage. This isn't your average insurance company this is your absolute best insurance company. Jessica is just killing it. She makes a what would be difficult for most smooth and easy. Thanks y'all. Seriously this is the way all insurance providers should be. read more

Its never fun to look for insurance, and mine doubled when I moved here from CT. So I started to compare policies... I have two reasons for changing to State Farm--a savings of $100.00 PER MONTH for the same coverage as my old policy, and dealing with Bradley and Yan. They make you feel like family (the ones you like), and that they will help you honestly. Thank you! read more

I am very pleased and impressed with the level of service that I receive from the team. My questions are answered in an timely manner, Jessica is always quick to provide assistance and clear instructions whenever required and I am always happy and comfortable to know they are available to assist. Thank you team for such great job read more

I have been insured with YanTung StateFarm for several years now. Yan and her team are AMAZING to work with!! Jessica is very deligent and is always there to assist and educate me with my insurance needs. Yan Tung StateFarm covers my small business General Liability Insurance, personal Auto Insurance, Renter's Insurance, and most recently Homeowner's Insurance. From my experience with other insurance agencies it was simply transactional, unlike Yan Tung StateFarm where they actually take the time to forge great relationships with their customers. Yan Tung StateFarm has earned my business because of that, and for many more years to come! read more

Yan and her team (big shout out to Mary Ann!) are wonderful to work with. They're always available to answer questions and they excel at explaining the options and coverage details very clearly. They've helped us over the years with numerous policies, both routine and specialized. Highly recommend for any insurance needs. Also chiming in to say on the back-end side, the State Farm claims department did a pretty good job handling a homeowners claim for us recently. Great communication throughout the process. read more

Yan Tung and her staff [Mary Ann and Jessica]are the best insurance agents we have ever dealt with. They are all knowledgeable , friendly, courteous and helpful. We feel all of our insurance needs are fully and expertly addressed. We only gave a 5 Star rating because a 10 Star rating wasn't available! read more

The people at this State Farm branch are knowledgable and incredibly helpful. They sat down with me cumulatively for hours to explain policies in auto, home and life insurance. Clearly explained the options available and what tradeoffs there are between them. Thanks! read more

We had a very easy time transferring our coverage from out of state. Jessica Weekly was fantastic - very responsive and talked us through a lot of the decisions and made the whole process very easy. read more

I would highly recommend this insurance office for your auto and home coverage. I called the office and spoke to Mary Ann Garcia and from the start of my inquiry to finalizing my coverages, she was very professional, and courteous in providing me excellent customer service. Mary Ann had managed to improved all my insurance needs from coverage to premium pricing and comes with a pleasant attitude. Very pleased with the results. Awesome job. read more

I really like work with my agent Jessica, she is polite and professional, she always can find alternative options and everybody will stay happy, thank you. read more

Mary Ann Garcia was great! Helped me get all setup for my move to Texas (:

Great, professional, friendly and responsive team! Jessica helped me out and got me a discount on my car and renters insurance. Thanks, y'all! read more

Yan is one of the best agents I have ever had the pleasure of working with. Incredibly thorough and helpful. Also, a great communicator. I have been recommending her to all of my friends. read more

Yan and her team have always been extremely thorough, thoughtful and helpful with all of our insurance needs. We've gone though many life changes (renting, buying a home, getting engaged, getting married, having a baby, etc.) and her and her team have been extremely diligent in making sure all of our coverage needs were met. She has gone the extra mile and made us feel like family. We are so appreciative of her and Jessica who always reply promptly to emails texts and calls. read more

Yan has been our State Farm agent for about 5 years and we are very happy with her service. She responds quickly to any questions or concerns, and takes the time to thoroughly explain any issues. She understands our needs and makes the effort to provide us with the protection we need. In addition, we were recently involved in an auto accident with another State Farm customer, and Yan was very proactive in helping us resolve the issue to our satisfaction. We feel that Yan is really on our side and we highly recommend her! read more

I've had an excellent experience with Yan and team. They are knowledgeable and responsive. Adding/changing policies has been a breeze.

We have been purchasing auto insurance and property insurance from State Farm with Ms. Tung ever since we moved to Austin. Also Jessica from her office is always very helpful, easy to get a hold of and handles everything very well. We are very thankful to have them as our insurance agency!!! read more

Mary Ann and Yan are both fantastic! They responded to all my emails and calls within the hour and made signing up for a policy extremely easy. Mary Ann explained each aspect of the policy in detail, and Yan was able to add my husband to the policy for no additional charge within the same day! Absolutely recommend both agents! read more