I trust this place of business for my care and my families care …read more I go for ophthalmology retina specialist My sister would not be alive she had pulmonary embolism and DVT She goes to May doctors at the NW campus . I just went to an orthopaedics doctor and so far satisfied My daughter donated a kidney to a friend also The offices are small but comfortable . You may bring a support person with you. I go to the offices in Streaterville location at the main campus Some doctors have office locations at more than on place . If you have PPO it is fairly easy to get an office appointment

I would avoid the Dept. Of Ophthalmology at Northwestern University at all cost. I called the…read morescheduler for a pre-op appointment 6 times over more than 2 weeks with no response; the Ophthalmology Dept. 4 times who promised to have the scheduler call me, but again with no response; and the office of patient relations 2 times with no call back. I spent hours on my first appointment and now will start over with another provider. I've never felt so helpless and encountered such negligence. Don't fall into the same trap. I would give '0' rating if that was possible.

Great services, doctors are very kind and the office is so comfortable. I had the best experience…read morewith them for my eyes care.

Love this place! They're always so nice and do a wonderful job with scheduling my appointments and…read moregetting most out of my insurance.

Had Shingles. Saved my right eye…read more So there's that! Ha! Nice going "Colby!" He is a devilishly handsome doctor w/ a gentle bedside manner. His father (still alive) must be thankful.

One of the physicians at Kraft Institute solved a long term and regularly irritatingly problem for…read moreme. My eyes itched as I woke up, in the afternoon, at field work at nature center, at night - almost all darn day. Other physicians and PAs have suggested allergy medications, ointments and ocular specialists. Failing to find such a physician in my own service, I chose a specialist based on Yelp and Google reviews. He noted an irritation on the edge of the eyelid and suggested cleaning with baby shampoo followed by warm compresses as necessary. Son-of-a-gun, it worked!!!!!

Honestly one of the best eye doctor experiences I've ever had. Dr. Ethezaz is super friendly and…read moreactually takes time to explain what's going on instead of rushing through the exam. You can tell she genuinely cares about her patient's vision and comfort The staff was also super friendly and welcoming.They helped me find a pair of glasses that fit perfectly and look great. Definitely recommend if you need a new eye doctor in Chicago. You can tell they actually care about their patients here.

Dr. Ethezaz and the man that helps pick eyeglasses are rude and unprofessional. The only nice staff…read moreis the receptionist.

Dr. Patel saved my vision!…read more I've been going to Red Eye for many years. The service has always been good, and I like the photos they take of the inside of the eye to look for changes year-over-year. But this is only the tip of the iceberg. On March 8th I took a blow to the head. Seemingly nothing much. It hurt. It was annoying. I got on with my day. But, the next evening I noticed a flash of light kept popping up in the corner of my eye. A quick Goog told me it was likely an issue with my retina (none of the usual "it could be a cold, or cancer--just the one thing). I made an appointment online and Dr. Patel took a photo inside my eye. There was nothing to be seen. However, 2 weeks later as I sat at my desk minding my business, I saw a black wavy line in the corner of my eye. Something that moved with the liquid in my eye. Moments later, that black line was many fine black lines spider-webbing across my field of vision. In another minute, it was gone. I emailed Red Eye to see if I should panic now or sleep on it and then panic, not really expecting a reply since it was close to 5, and within a few minutes Dr. Patel called. She had me come in at 10am the next day, HER DAY OFF, 4 HOURS BEFORE HER FLIGHT. I was worried I was interfering with her vacation, especially if it was nothing, but she insisted. And it was not nothing. My retina had torn. Nothing could have been done to prevent it, but now that it happened, she acted quickly. She called and got me an appointment at Chicago Retina the same day. When I got there, the ophthalmologist said the tear could have become a far more serious detachment in a matter of days or even hours. I was able to get laser surgery that day to prevent further tearing. If Dr. Patel hadn't contacted me immediately, insisted I come in, sacrificed her time off...lots of "ifs" could have resulted in a delay in treatment that could have led to much more serious damage. I'm so grateful to her!

I have been coming to Red Eye for a very long time, at least 15 years. Dr. Gifford is the absolute…read morebest. I recently made 4 appointments and had to cancel one due to a scheduling conflict. I emailed about a week ahead of the appointment and received a response the same day adjusting my schedule. The day before our appointments, I received a text message confirming 2 of 3 of my appointments, but for the wrong times. I called and was told that I still had 4 appointments. I had to resend the email removing the 4th appointment to avoid a cancellation fee. Then I was advised that my insurance wasn't accepted, the day before the appointment. It is very difficult to get my entire family in on the same day for our vision checks. To be told rather flippantly that "this is our process now" that they don't run the insurance until the day before is pretty surprising. I'll take my 4 appointments to Oak Park, where Dr. Gifford sees patients a couple of times a month. The smugness of the person on the phone was really special. When Dr. Gifford owned this location, I didn't have these issues. Very disappointed.

They don't prioritize keeping appointments in time. We had a 10:30 appointment and were called…read moreback only to wait for over 30 minutes before being seen. After getting dilated we waited OVER an hour before the Dr came back. This place just seems like a factory to badger money...not a patient centered eye care practice. Dr also has terrible bedside manner and was very short and fairly rude. We would never come to this Dr again for eye care.

I don't usually leave reviews, but I feel like people need to know how horrible this doctor and…read moreoffice is. I live kind of far from this office text me about 30 minutes to get there . My son's Appointment was at 12:30pm. We ended up leaving this office around 2:45 Pm today.My last straw with this doctor was today on 7/10/25. Three weeks prior I called them to put an order in for contact lenses for my 10-year-old son, Which costed me almost $300 , mind you they're just try out contacts . They have you order the real ones after two weeks, which will probably cost another $300. So he ordered them, but when he started going through my son's file, he has no Notes or regulation of ordering these contacts. Okay fine You're a busy man mistakes are made . Now My son has ADHD and he's on autistic, Spectrum. He was only going to be using these Monday ,Wednesday and Friday while he was in MMA training which I was gonna assist, putting them in for the hour he's in training which was a problem for the doctor. He insisted that he learns how to put them in/ take them out himself okay I could teach him how to do this myself. Not the strange lady in the office that had a hard time putting them in my son's eyes in the beginning Not to mention, she's a complete stranger him . Noo he insisted that the lady in the office teaches him as well. Moving forward, this lady is trying to teach my son how to put the contacts in and my son has a mental breakdown. He's crying he saying he can't do it etc. now at this point, I'm leaving. I tell the lady take the throw them away. I'm done.. She insisted that I come back . Like I have time to keep coming back to this office for her to teach my child how to do this . No ma'am, I have a job too. Besides that the contact lens prescription was slightly off which the doctor also insisted was OK. Now he's done this before go with my son's glasses, and I put a lot of trust into his doctor, which I shouldn't have . My son had eye surgery a slight change in prescription can mess with his eye sight even more . No, the other thing about this doctor is he rush his appointments and rushes the eye exams. Which is probably why he's always off by a little with the prescriptions. At this point I'm done with this office. Such a scam for you to pay $300 for something that you're not even gonna be able to bring home. Now I go to the front desk I asked for a copy of my son's records, which the lady didn't even give she gave me a copy of the Contact lenses notes with a copy of the prescription that you can barely see. Then I proceed to ask her to cancel his next appointment and she looks at me and goes who? Now I have an attitude which she has the nerve to get upset about. OK, I'll calm down not my problem. You weren't paying attention in the first place. Now I go to my car realize she gave me the wrong paper. I go back in Ask her clearly for a copy of my son's records. She asked me to go have a seat which I did for 15 more minutes Just for her to call me up and tell me oh we can't give you your records. The printer is broken so you can come back for them. How convenient for them. Luckily, his other doctor has copies of his eyes surgery and I have a copy of his old prescription and new doctors usually do give thorough eye exam

I have not been to an eye doctor in over a decade. I knew it was time to make a visit and wasn't…read moresure exactly what to expect. First I would like to say not only is Dr Graham amazing, but his entire staff is so professional and helpful. I would call this visit one of the best experiences I have ever had at any doctor. If you are in need of a primary care eye specialist, this is the place for you!

Great doctor and great staff. The office is pretty basic, but the care is top-notch. They even got…read moreme in the same day for an appointment. Dr. Graham is very patient and knowledgeable, I highly recommend.

Amazing place!!!! Dr. Hapner was amazing!!! He was super kind and good at his job! Definitely…read morerecommend!!!!!!!!

Dr. Hapner is truly outstanding. He is exceptionally knowledgeable, professional, and genuinely…read morecaring. His expertise made a meaningful difference for my family. My mother was experiencing an eye infection, and he addressed it promptly and effectively--she felt relief right away. He also got both of my parents' eye prescriptions correct on the very first visit, which they greatly appreciated. They were extremely happy with their care. I would also like to commend the front desk staff for being so accommodating and helpful in arranging a quick appointment, especially since my parents were visiting from out of town. Thank you to Dr. Hapner and the entire team for such excellent care and support.