I would give this store 5 stars if it was still open. But the store is empty and the signage has been removed at the Bristol Pinnacle store. I shopped here 12/31/21 and there was no hint that the store was closing. I'm so disappointed. It was a nice store. read more

I had my first visit at Yankee Candle at the Pinnacle and had a personalized candle made. The picture was scratched so i called them and asked if she could fix it since i was next door and she told me no they were closed and i could come back tomorrow and was not very friendly. Im very disappointed in their customer service, this being my first visit i expected a little more. read more

This location has you typical selection of candles, candle accessories, and automotive air fresheners one would expect at any Yankee Candle store. For the most part, the staff is very friendly. My complaint is that my wife left her Starbucks cup (actual cup, not disposable) at the register and when she got to her car she realized it. When she went back the store the door was locked as they just closed. After banging on the door for a couple of minutes a girl opened and my wife explained the situation. The girl said she thought she saw the cup at the register but the girl that was working the register said there was no cup and shut the door and locked it again. So it really seems as though the girl that was working the register wanted the cup. I could be wrong, but she was a b**** about it when my wife asked. I get that they just closed and they probably wanted to leave, but just give her the cup. That said, I can't say that she actual took the cup. She may have thrown it out already. Other than that, the other staff is was nice and again, it is what you would expect from Yankee Candle (IMO, incredibly overpriced candles but they do smell nice). I will also note, my wife wanted a couple of candles held for Black Friday because they were only getting six in and they indeed held the candles for her. I would not expect a store to do that on Black Friday and they did. read more