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    Yankee Candle Company

    3.3 (6 reviews)
    PriceyCandle Stores
    Open 10:00 am - 9:00 pm

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    9 months ago

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    9 years ago

    Stevie was very helpful in directing me to two perfect candles. Very friendly great personality

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    11 years ago

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    The Paper Store

    The Paper Store

    3.3
    (9 reviews)
    0.0 mi

    the staff and the variety/quality of merchandise at the Paper store is amazing. The staff will…read morecatch your eye and greet you without being overbearing or pushy. I asked if they had a certain type of item and the lovely lady walked me right to it. ((LOL doll mystery candy!)

    I've been shopping here since the store opened years ago. I was never aware that this is not a…read moreHallmark store. I have ordered online from Hallmark and shipped to home or picked up orders there, so I assumed that Hallmark and the Paper Store are one and the same. Not the case. Today, I picked up an order but upon opening immediately in the car, I found that one product was loose in the box and broken in 3 pieces. One other item was missing altogether. Two items were in good order, just poorly boxed which is unusual for Hallmark but it is their busy season. I had the pre-paid order detail and after going back and forth with Paper Store Manager and Hallmark Manager (on-site), i was told they couldn't help me with a refund or exchange because they aren't Hallmark. I had no idea. It was not a good customer service experience but I've never had a problem there before, just the opposite. The one time I did I was basically told we can't help you and there's nothing we can do. You have to deal with Hallmark even though they carry the same products in the store. I was told I could purchase them from them though but not an exchange. Just want to share if you pick up an order there and you have a problem they can't help with it. It's just a pickup place. Thank you.

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    The Paper Store
    Mansfield Paper Store -- Mansfield Crossing : 280 School Street, Mansfield      Interior

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    Mansfield Paper Store -- Mansfield Crossing : 280 School Street, Mansfield Interior
    Yankee Candle

    Yankee Candle

    4.0
    (4 reviews)
    7.7 mi
    $$

    Stopped in to smell all the delicious candles in this shop. Around 7:45pm 5/29.....the store clerk…read morewas helpful even though we weren't planning to buy anything. She showed us how the candle melter worked and pointed out that even the small ones were on sale. She didn't do it like she was talking down to us. She was very professional and friendly. So with my last few dollar bills we purchased a car freshener and a small candle. She remained courteous and professional. With this small purchase she treated us like we spent hundreds of dollars. We got a coupon and shopping bag...then! She came around to the other side of the counter handed us our bag and said have a nice evening! FANTASTIC CUSTOMER SERVICE AND LUXURY TREATMENT and we only spent $2.13 Kudos!

    I had a WEIRD experience at this store that I just can't get out of my head. I'm going to give 3…read morestars, because it wasn't bad. It was just weird. I approached the counter with 4 candles. The deal of the day was buy 2 get 2 free. I had 1 large one and 3 small ones. I only picked the large one because they didn't carry that fragrance in a smaller one, otherwise I would have chosen all small ones. The cashier said, "why don't you get get another large one instead? It'll be the same price." I was confused, and asked why. She said "because they're buy 2 get 2." I said yes, I'm getting two small ones for free. She said right. I said I'm paying for a big one and a small one. She said right. I said I don't want to pay for two bigs ones. The light bulb went off and she said "Oh! Of course. You must work in retail." [I don't - I'm just on a budget and can do math] Um. K. During the transaction, she asked me for my email, and I figured sure, I'll probably get coupons. I spelled it for her, and she stared directly into my eyes while she typed it. It was SO CREEPY. Being able to type without looking at the keyboard is not some impressive super power. I get it. You can type. Look at your screen, or look ANYWHERE other than creepy staring intently into my eyes. So I did not have a "bad" experience but I sure had a weird one and I'm not gonna be shopping at this location any time soon. You can get Yankees lots of places so I'll just be going somewhere else.

    Yankee Candle Company - candlestores - Updated July 2026

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