Great place to stop and get your car serviced. Friendly staff and make recommendations as needed…read more Never had a bad experience. Priced well and easier to get into than a service shop

Absolute horrible manager. The employees use the most vulgar language on the floor. They did…read morethousands of dollars worth of damage to my new car. Has less than 20k on it.

I traded in my beloved 2017 Honda crv for a brand new 2026 Honda crv and the service could not have…read morebeen any better! I drove 40 min to get there and I will most likely keep making that drive for service. The dealership was very clean, as were the restrooms. Our sales person (Steve Gendron) was very attentive and not pushy at all. Very laid back. He even called a couple weeks after my purchase to make sure I was happy with my new car and didn't have any questions. I even got the price that I wanted for my trade. I would 100% recommend Berlin City.

I just moved across the country from San Francisco to Portland Maine for my first job post college…read more I was in search of a car that would be safe, reliable, and good in the snow, especially since I've never driven in the snow before (shout out California). I did some previous research to know that I wanted a Honda CVR EX and I looked through online reviews to know that Steve Gendron was the guy that I wanted to help me. I had messaged him before I arrived and when I stepped foot into the dealership he was there ready to help! As someone who is only 22 and never been through the buying or leasing process, Steve made it easy. He let me test drive, talk through all silly questions, and made me feel good and confident in the choice I was making. I have always heard that the process of buying a car is a pain and always a hassle. BUT I can confidently say I had the BEST experience at Berlin City Honda and with Steve especially. He continued to check in the following couple of days and made me feel welcomed in my new home. If you ever need a good and reliable Honda salesman, Steve is 100% your guy!

These guys seriously saved the day for us. Our battery died first day of vacation. We still had…read moreover 100 miles to go. They were honest and helpful. Got us back on the road in 30 minutes. Devan is a star helped us right out. When I move to Maine in the future they will have my business

I went to buy a tire to replace my worn out spare what a bunch of dummies at Walmart auto center…read morethey had everything mix up DONT GO HERE THE WORSE SO CALLED SERVICE TECHS ANYWHERE

The good- I love my new car! I have previously owned 6 Lexus and 6 Toyotas; however, this was the…read morefirst time I have ever ordered a vehicle to be exactly what I wanted - color, features, etc. our salesperson was fairly new to her position; however, she was very patient and kind. The finance person was also very professional and friendly. The neutral - took longer than expected, but I guess this is how the process is when ordering. There was some miscommunication/lack of disclosure on a military discount that we found out day before closing did not apply unless we used their financing. Also, I was disappointed that my near total brand loyalty over decades only was worth $500 discount, but that was what it was. The bad - Took delivery of a new Lexus Rx350 yesterday that had been ordered in early December. We were told by our salesperson that the car would arrive on Tuesday and they would need a couple days to recon and sticker the car. We made an appointment for Saturday. After arriving at our appointment on time, our salesperson was busy with different customers. At first, this bothered me because we had an appointment, but the situation resulted in us going right in with the finance person which ended up speeding the closing process. After the closing, we were taken to a special glassed in room where they process the final delivery. Unfortunately, the temporary plates were not on, and the rim was put on upside down when installed later. The technician did fix it promptly once brought to his attention. Then we moved to the technical part - when trying to log into the app, a different person's name was in my profile - very disconcerting. I was helped through correcting. Once ready for the actual tech support part, our salesperson was available and did that part. The inside of the car had several strings and stickers hanging off that had not been properly removed during the recon process that they had 5 days to complete. Also, the vehicle was quite dusty. The salesperson even commented that she would need to speak with that department about how poorly they delivered this vehicle. Overall - I have the vehicle I want and love. I found the process often frustrating with no real alternative option - Berlin City is the only Lexus dealer in the state, and I felt like the customer service was overly complacent. The dusty car with stickers and hanging strings was a huge let down. We have gone out of state before, but that comes with its own issues. All that being said, the sales and finance staff was super nice; however, the experience needs to match the demeanor.

Liz West was terrific to work with. After the sale she has stayed with us to be sure we are using…read moreall of thebfeatures on the car and to be sure there were no problems. A straight shooter and dedicated sales person

DO NOT BRING THESE PEOPLE BUSINESS. GO SOMEWHERE ELSE. These people are money-hungry con-artists. I…read morejust needed both of my headlight bulbs changed, i scheduled an appointment yesterday to have this done, they told me it would take about 30 minutes. After 45 minutes, they called me and told me it's going to be nearly $400 for the two light bulbs, and that it won't be done for another additional 45 minutes. I have places to be!!! Don't be the next victims of these people who see customers as noth but $$$. My only concern is that after reading this review, the mechanics are going to steal stuff out of my car. I can't imagine paying $400 that I don't have for headlight bulbs, the only reason i stayed to have it done is because i already wasted so much time on this already. UPDATE: they charged me over $400 for two headlight bulbs, kept me waiting for over 2 hours, and generally treated me with the utmost disrespect and lack of care AND GET THIS, THEY ONLY CHANGED ONE OF THE LIGHTBULBS. I got completely robbed and I am surprised this is even legal. shame on you guys.

Had a bunch of work done and found that my vehicle was leaking oil after the work was completed…read more Normally, you'd think that would lead to a negative review. I brought the vehicle back and it turned out it was a bad gasket on a plug. The folks at the shop were great. They found the issue and corrected it right away. So far my experience with them had been fantastic, with one little snafu that could happen anywhere.