We called Yeager Fireplace Service to repair our Mendota fireplace. One company did not want to work on it because Mendota fireplaces are excellent, but harder to service than some other models. Bill diagnosed the problem within 5 minutes, replaced the thermopile, and had it working perfectly again. The price for the repair was reasonable. We would definitely use them again. read more

Mr. Yeager performed a service call to repair our 28 year old gas fireplace last Wednesday evening. He was proactive in communicating our appointment time, updating us, and arrived on time. His experience and skill set were evident in the efficiency and effectiveness of diagnosing and quickly making the necessary repair. We are enjoying using our fireplace once again and 100% recommend him. read more

Yeager Gas Fireplace Service - Fireplace - Fireplace Services Near Me

2 years ago I had another company come look at my gas fireplace and I had full intentions of moving forward with the repair since there was a non refundable $200 service visit but its important to me to not only trust the company but also like the company in anything I do. I was told with arrogance during the check up that he was the only game in town that did this kinda work, it just rubbed me the wrong way so I paid the $200 and said thanks for the visit! Some time later I saw Bills company posted on my community HOA facebook page and thought I'd give him a call. He had a check out fee as expected and as normal procedure and he told me the exact thing the first company did but his communication was different and straight up honest and very likable personality. I moved forward with the job and he worked around my work schedule to make it all work. Great small business and great owner Bill, thanks for bringing the flame back to my 24 year old unit! read more

Never before have I cancelled service before the service but felt to uncomfortable with Bill, the owner. Requested for a review of our gas fireplace a few days ago and we agreed to 1/6. He stated that is the birthday present for the Democrats. I thought about that more after and when Bill called today before coming over I told him we decided to not have him come out today. instead of him even asking "should we reschedule " he asked why. I told him I did not feel comfortable about his statements related to Jan 6th. Immediately he called me a fruit, am I a leftist fruit. I continued to state no that you and we do not want your service but he kept going. I had to hang up on him. I just read other reviews prior to writing this. I should have read them before calling him. lesson learned on my part read more

Never again! So disappointed. Called for a routine maintenance and clean up service for my functional gas fire place . Technician refused to clean up the bottom part where the gas line, control knobs and wires and told me that's is home owners job. only checked the vent opening and other stuff only upon my request. I asked questions about some wires going to the wall and power outlets inside the fireplace to find out if it is connected to any wall switch. He said he don't what they are for or why there are wire connections going in to the wall. I expect a tec should be knowledgeable about these basic things in side the fireplace. Also I wanted to add remote , and he said he has one with him and cost $189 and he hooked it up in less than a minute. My fireplace was compatible and he did have to do any extra work for it. Then I found out exact same remote selling in Amazon for $89 and showed him that. He said he paid more and showed an attitude and made me write a personal check in his name for the cost of remote . I find it inappropriate when I use a company , I expect I should write the check for service and parts in the name of the company. I hope the owner of the company see this review and contact me . I am very disappointed with the attitude of the technician. read more

Bill is an amazing guy! He was able to help me on such a short notice. He fixed the issue and was able to save my Real Estate deal. Highly recommended! read more

After having a horrible experience with another company. This company came and fixed every issue. The receptionists was lovely and helpful. The tech Ron was quick to respond. He was honest and fix led my issue the day of! The other company had quoted me 1800.00 for a part that would take weeks . Ron put it the part and the charge was 129.00. I'm so glad I got a second opinion. I will always use Yeager now! I highly recommend read more

I have been using Bill Yeager for servicing my gas fireplaces for over 20 years. They are great to work with, responsive and show up on time. They are knowledgeable and charge a fair price. Always have peace of mind after their visits that everything is in good order. Can't recommend them more highly. read more

We purchased our home last summer and used the propane fireplace without having it checked/serviced last winter. When we went to light it this year, we had trouble getting the pilot lit. Once the pilot lighted, the flame did not spread along the tubing. A call to this company and they had a service tech out the next morning. He checked all of the lines, got the pilot lit, and ensured the flames spread down the tubes, as expected. He thoroughly cleaned all of the logs and the glass enclosure, then ensured there were no propane leaks. The only downside was the odd odor coming from the fireplace as the glass cleaner "burned" off (yes, he had wiped it off, but there's always some residual left) when we had the flames on for the evening. After approximately 45 minutes, the smell was gone and all was good. I would recommend this company. read more

Very happy despite some rescheduling with our service & repair. The repair man is a funny guy and interacting with him was very pleasant. He is super knowledgeable and the fireplaces look & work great. read more

The owner reached out to me tonight to harass me about my post. He said that I left out detail about the conversation we had. He didn't note that my review was prior to his call. He then started putting me down and judging me without even knowing me. "Without even seeing you I can tell your single overweight and have a hatred for men." "We aren't your slave your neighbors even know about you they talked about you." (Note, I am new to the neighborhood and know two of my neighbors.) I screen shot another harassing email he sent to a different client and received this as a response, "Why don't you go out trying to make some friends or something instead of trying to hurt people's businesses." Steer clear folks. Unless you want to be harassed at 9:45pm on a weeknight, then have at it. read more

Excellent service. Was willing to have a late appointment to accommodate our work schedule. Bill was very knowledgeable and fixed our quirky issue that two service calls from other competitors could not. Gas fireplaces is his niche---and he knows his stuff! read more

I witnessed a miracle today. our heat isn't working and our fireplace pilot was out so our house was down to 40 degrees. Yeager doesn't service our area (Mt. Jackson) but he walked us through it over the phone and we now have heat! I have never been so thankful. USE YEAGER SERVICES! they care!!!! read more

Incredibly rude service. I inquired as to how much it would cost to have someone come to inspect a gas fireplace and advise as to whether it could be repaired or needed to be completely replaced (which was our suspicion, but we wanted to make sure). I was told it was a flat rate for a repair ($240), plus costs of parts. I asked specifically what the hourly rate was if the inspection did not result in a repair. The person (owner I believe) was rude, did not read the emails and accused me of wanting him to work for free. I repeatedly expressed that I was trying to pay for the time the person would spend - but felt that it was wrong to pay a flat rate if no repairs were done, and that a customer should just paying for the time to inspect and offer an opinion. Despite me repeatedly saying I wanted to pay for the labor - the owner sent degrading and rude emails. So aside from the fact that they want to charge for hours of labor even if work is not performed, also an extremely rude company. read more

Very professional and friendly business. I highly recommend them! He installed the fireplace fan and then fully explained how to care for our gas fireplace. read more

This company repaired our fireplace 6 months ago and the same issue is occurring. They will only come out to have a look at their previous work if I pay for another service call. They also increase their service call price by 26% since then. read more

We are very pleased with Yeager Gas Fireplace Service! Bill was extremely prompt in responding to our initial inquiry and put us in touch with James. James worked with our schedules to make our inspection happen. James quickly cleaned and inspected our fireplace. Moreover, he was very courteous. The whole process took ~30 minutes. We would definitely recommend Yeager Gas Fireplace Service! read more

Outstanding service. Repaired our gas fireplace with great care and attention to detail. I will definitely call them again for my regular service. read more

I highly recommend Bill and Yeager Gas Fireplace Service. He saved me from an expensive repair. I had received a $99 discount coupon for another company to perform gas log service. They came out and after a short time, I was told I needed a new pilot $750 and other repairs for a total of around $1100. They recommended replacement, a nice looking ventless unit for $2900. With all the other expenses and the holidays, I couldn't afford anything like that. The other company left me information on the new unit and didn't charge me for the visit. Yeager had worked on my NOVA gas fireplace so I called them for a 2nd opinion. I am so glad I did, Bill came over on a Saturday and performed the safety check, cleaned the surfaces and my fireplace was working and looking great when he left. Yes, he is a little more expensive but he is worth it. He did say they run specials now and then but I gladly paid him the $199 and he will be the only one I call in the future if I have any problems. read more

I want to say this is one of the best companies I have ever had to do maintenance on existing appliance. I was looking for a company that would meet my request of quality service at a reasonable expense. They sent Ron, he is the best of the best! He was professional, clean, brought paper to lay down in front of the gas fireplace; insured that the fireplace worked at manufactures specifications, checked the electrical current and I had no gas links. He also gave me compliments on my fireplace, porch and noticed how well I kept my lawn and gave me additional advice on how you can have the perfect lawn at a reasonable price. I am a retired COL in the Army and I can define excellence! Yeager is the company to select! read more

Super fast service! I appreciate the effort the tech took to make sure the fireplace was taken care of.

Austin came to service our gas fireplace. We had had problems with it previously--the flame would go out intermittently. The flame was weak. The fireplace also needed to be cleaned. Austin was friendly, thorough, professional, and knowledgeable. He thoroughly cleaned the fireplace, the glass, and the vents. He tested the flame and waited to see if the flame would go out. He worked quickly and efficiently and would recommend him and Yeager highly. read more

My fireplace would not stay lit last season so I asked friends and they all referred me to Yeager. The girl whom I called at the office was polite and knowledgeable. The tech called to book appointment for me into a cancellation slot the next afternoon. Tech called me to see if he could arrive a little earlier than scheduled and offered to remove his shoes upon entering my home. Wonderful service, professional people to deal with. My fireplace was cleaned and parts tested. It is now working beautifully. Cleaned every part inside and out. Terrell was the young man who serviced my fireplace. He was very nice and courteous. Made sure my carpet was protected and cleaned up everything afterwards. Highly recommend this young man to service fireplaces. read more

I've used Yeager twice for my gas fireplaces. They have been very responsive and fixed the problems quickly. They don't accept credit cards, but are very reasonable with their fixed price per fireplace. Technicians Ron and Justin were professional and offered plenty of advice and tips in explaining what the problems were and how to avoid them. read more

Cannot be more pleased with our experience with Bill. Thank you for fixing our fireplace, so we don't have to replace it! I told my carpooler this morning about you, and I think he'll be contacting you. read more

We had an issue with a thermocoupler. The pilot light would not stay lit. The first repair guy from Yaeger came out and replaced the thermocoupler. Unfortunately, the fix only lasted a day or two. Found out later, he somehow crimped the line during his work on the unit. I was sure it was going to be a big hassle to get them back. Bill Yaeger returned my call promptly and offered to come himself and check it out. He replaced the thermocoupler again at no extra cost and pointed out exactly what happened on the first attempt. Clearly he knows exactly what he's doing. I understand occasionally shit happens and things don't go perfectly. I really appreciate the effort to make sure a problem gets handled properly when that occurs. Excellent client service. Really a pleasure dealing with Bill. read more

It's not as easy as one might expect to find a company that specializes in gas fireplace service, including complete installation of new systems. But, after reading the reviews, I chose Yeager. We had to play a little phone tag, but given the sudden onset of cold, I figured everyone was like me," I want my fireplace on "right now." Oops, it wouldn't light. Austen, the tech from Yeager, triaged my large (30 in) gas log set, and discovered some blockage in the line. He not only fixed that, but cleaned the fireplace box, the unit itself, and then helped us determine the best arrangement of logs, to see the maximum flame. We had no idea that the log placement had everything to do with flame size and the way the flame "oozed" around them. We thought we needed new embers, but he arranged them so that they burned perfectly in synch with the overall look. In answer to my questions about how the fireplace worked, he patiently educated my wife and I in plain language. We also talked about perhaps getting an entirely new unit, which frankly at that stage we decided we didn't need... because we were very happy with the rearrangement of the logs and the overall "new look" that Austen provided. Yaeger will not be our go to gas fireplace service techs in the future. read more

I contacted this company requesting service on two gas fireplaces, in preparation for winter. A "tech" called me and began the conversation with all of the reasons he would not be able to come out and service the two fireplaces. He said that he would call me back and let me know if he could come out on Saturday morning, but he never called, wasting my entire morning. I called the service directly, they called the tech, and again he went on with a list of personal excuses as to why he could not come for another three days. I STRONGLY suggest that other gas fireplace service companies be contacted before calling Yeager. In my opinion they are not reliable and their tech just cost his boss $300.00(+) for his excuses. read more

We had a very expensive vented propane fireplace log set that had all the bells and whistles installed abut 5 years ago. Last year we started having issues with the system staying. We called the company and they came out and cleaned the system, but did not diagnostics and failed to fix the problem. We did some research and decided to call Yeager Gas Fireplace Service. Bill responded immediately and came out to check out the existing system. He also completely cleaned the system, but checked out all the modules, motors, and control units and found some maintenance problems. Instead of paying to fix/replace the parts, we decided to replace the existing set with a new ventless system that greatly improved the ambient heat with an remote control system and variable flame capability. Bill worked with us to select the best system to meet our needs at half the cost of our old system. He ordered the logs and set up an evening appointment on Friday to install the logs - the same day he received the logs. Given the coldest weather of the season was predicted for the weekend - the timing could not have been better. The installation went wonderful and we cannot be happier with the results. Bill was great to work with. He made sure the work area was covered so soot from the old system did not get on the area rug in the room and he made sure everything was cleaned when he finished. We would recommend Yeager Gas Fireplace Service to anyone! read more

Extremely unprofessional and juvenile. As an illustration of the professionalism and maturity of the owner below is an email we received after he completed the work. You emailed me, I emailed back but never heard back.. so I emailed again and you never responded..Then you texted the day of..on my flip phone that I rarely get texts on and don't look for on there. You concluded in your brain that that was sufficient. YOU WERE WRONG. Then you acted like a spoiled child and yelled at me when it was YOUR FAULT. I don't go to houses unless I have continuity that someone will be there. A stray email from you a week ago isn't sufficient in my brain. It needs follow up especially when I have tried to keep continuity with you thru your chosen form of communication..email. Then you called me "UNRELIABLE" HOW DARE YOU?? You need to keep your mental problems to yourself. I've had so many communications with you to get this damn job done, even though you were having trouble with them, I stayed with you. Get the F out of my life!!! No warranty on that installation because of your bad communication and blaming others when it's YOUR FAULT!!!!!. Good bye skank!!! Yeager Gas Fireplace Service 703 939 1679 read more

Had them service our gas fireplace today. Had never been looked at in 9 years. Was cutting out while we were using it. He found the problem, cleaned it and adjusted the pilot. Working great now and it's nice to know it is running safe. They charge a flat rate unless they need to replace parts. read more

Bill did a great job tuning up my gas fireplace and getting it to work again. He is very knowledgeable, was prompt, called me when he was on his way, explained what the issue was and fixed it. I would recommend his service. Really glad to have my fireplace back for the end of winter! read more

After 4 years in our home and never using the gas fireplace, we finally got around to having it cleaned and repaired. This company had great communication with scheduling and pricing, arrived as expected and quickly worked on our fireplace. Everything works great now and I would highly recommend them. read more

The receptionist bragged about their Angie's list reward and what nots. I'm not an Angie's list member so I couldn't check that out. First there wasn't a lot of communication on their part. The attention to detail was lacking. I know he was rushed and his phone never stopped ringing during my appointment. He seemed distracted. He left the job with my fireplace working and beautiful in my eyes. however the entire rest of day I dealt with gas smell until I had to call the gas company at 3am to come and check it out. They didn't find any leaks and he felt it was because i had already turned off the pilot lite and gas line. The gas company wont go further into servicing any unit after gas is shut off and deemed safe. The gas company guy made a few unsatisfied comments that where directed at the job done by Yeager. He was surprise to see certain things not done to the unit that he'd assume would be done for this maintainence service i paid for. I enjoyed the technicians visit he was an easy going guy with a good sense of humor but I feel the job could have been so much better done. Ill be contacting them first thing tomorrow to see if they can fix my unsatisified results. Well see. read more