Always behind in their scheduling. My eye's vision is worse after the cataract surgery....Patel…read moreupsold me on a trifocal lense that doesn't work. Horrible experience all the way around

I saw Dr Niraj Patel at Pacific Northwest Eye Associates for correction of cataracts. At that…read morefirst consultation, after the exam and the doctor's assessment, I started to ask a question when Dr Patel interrupted me saying: "I've only done about 20,000 of these. But go ahead, ask your question." As if I was offending him by having concerns. As if by asking questions I was somehow challenging his expertise, rather than acknowledging it. As if this wasn't exactly the right time and place to ask questions. A bit shocked by his dismissive comment, i initially thought I should simply leave and find a different doctor. Then I thought about the weeks I had to wait just to get this appointment, and starting that process all over again, and I swallowed my pride and simply responded, "No, never-mind." But I also knew then that I would eventually write a review in which I told prospective patients this story, in case anyone preferred not to be disregarded in this way. To be fair, I am pleased with the results of my surgery. I had researched Dr Patel and never doubted his skills. But I was offended by his manner at that initial consult and believe that patients deserve to be treated better.

Great experience. Nice facility. On time with no wait. Tech was very patient with me. Overall great…read moreexperience.

I called to schedule an appointment for an urgent retinal issue. They rejected me because my Molina…read morehealth coverage begins in 5 days, even though the earliest available appointment is in September. I requested to come in as self-pay, and they again rejected me.

Very personable and took the time to explain the procedure in depth. The next day when I went for…read moremy follow up visit, he was quick and precise.

Just a number, doctor needs to read the chart before coming into your room. So he can look like he…read moremay know or remember you.

Highly trained and competent staff. Caring and understanding. My wife was actually the patient, but…read moreshe reports a very successful outcome. The hardest part is after 30 years, getting used to seeing her without glasses!

Dr. Mattson, Chelsea, Shannon, Whitney, Michelle & the rest of the staff were wonderful -…read moreprofessional, competent and knowledgeable. Each staff member provided a high level of customer service and care. My cataract surgeries (1 for each eye) went smoothly, from answering all of my questions to the preparation to providing me information on next steps. As I had chosen the Light Adjustable Lenses (LAL) option, I needed to go into the office multiple times before the final lock in my prescription (as expected). Because of that, I interacted with multiple departments and multiple staff members over the course of several months. Throughout the process, I was treated with respect and dignity. I highly recommend PCLI, having gone there both for this & for my LASIK 15 years ago!

Unprofessional and another doctor not taking women seriously. He waited until the end of my…read moreappointment to tell me he can't test me for what my doctor sent the referral for in the first place. I was told I'm too young to need reading glasses but too old to be diagnosed with a different vision disorder because it's "usually" diagnosed in childhood. He was acknowledging that there is something wrong but then said I'm fine. My primary doctor believes I have a vision problem (the whole point of the referral) but because i didn't have access for proper exams as a kid, I was dismissed. I told him I avoid driving because my eyes can't focus, that I wear prescription reading glasses, prescription sunglasses I wear in stores, and prescription polarized sunglasses, because I'm extremely light sensitive. After I explained my symptoms in more detail, he agreed to write me a referral to a pediatrician. When the staff called to schedule my appointment they confirmed they were testing for what the referral said and my intake form had it written clearly on the top of the first page. During the appointment he suggested I try eye drops and offered to give me a different eye prescriptions, despite me telling him I'm already being treated for dry eyes and just got a new eye prescription three months ago.

I came for pre consultation for double cataract surgery after being referred by a woman who had…read moreboth of her eyes done by Dr. Castillo. Happy with everything so far. No B. S. and was able to book both surgeries within weeks.

Always great when we come in. The optical shop is very friendly and helpful. The woman takes the…read moretime to make sure you have everything you need and that everything is fitted correctly. Dr. Deem has been great with my kids for the past 2 years that we have been there and we plan to continue returning.

Dr. Deem has taken care of my eyes since birth. He takes his time, asks many questions, and insures…read morethat your most valuable sense is cared for properly. My favorite part of going to his office is looking at his drawings of eyeballs in his exam room. They help describe certain eye issues to his patients and show that he is truly passionate about his area of expertise. Have a look during your next appointment! Although I have become progressively nearsighted over the years, he has always helped me see better than perfect with cool spectacles from his optical shop. I'm sad to say my future eye issues will most likely outlive him so I hope to find a person like my Dad (oooops I mean Dr. Deem) to fix them properly. I hope you are able to get an appointment with the prestigious Super-Eyeball-Guru-Doctor-Dad. All the best, A

This is not the first time, I felt bias coming from the front desk Kaylie, but today Kaylie said…read morethe copay for my husband's visit was $45.00. I asked if we could bill this time because unfortunately we do not have it today. At first she said we could not see the doctor. I said we made special arrangements to get here and drove a long way. She then said very rudely to "just make sure we pay it!" with a head shake and as if talking down to someone. I said "Why wouldn't we pay it?" The comment hit hard because we are black and have experienced this type of treatment before. we are respected, black, senior people of the community who paid their bills . This type of treatment should not be tolerated. If my 87 year old husband dud not need his treatment i we would not come back. But trust me i am looking for another doctors office after today. The doctor is great and i have no complaints on other staff.

I was referred by my regular eye Dr to the clinic for an emergency eye issue…read more I was treated with kindness in a professional manner by all employees I had contact with.. The wait was long but appreciative since I was not a scheduled patient .

Dec. 9, 2020 - I called prior to my appointment to ask about their protocols during the height of…read morethe pandemic and was told, "We are following the CDC guidelines." I was concerned when I arrived and saw two techs wearing face shields, but no masks. The technician who performed my intake was wearing such a shield without masks. When I asked her about it, she said she was getting over pneumonia and was having trouble breathing with a mask on. I became doubly concerned at this point, since I am in a very high risk category. QUOTE FROM CDC WEBSITE: "CDC does not recommend using face shields or goggles as a substitute for masks. Face shields and goggles are primarily used to protect the eyes of the person wearing it. Face shields have large gaps below and alongside the face, where your respiratory droplets may escape and reach others around you." Dr. Geissler entered the room (50 minutes late - even though I was supposed to be the first appt. of the morning) and was wearing a mask. He was speaking to me throughout the exam while in very close proximity. At one point, I noticed that his mask was not covering his nose and I brought it to his attention. He said that he does that purposely because his glasses fog up when he wears the mask over his nose! This is not in compliance with CDC guidelines. THE CDC GUIDELINES STATE: * Wear a mask that covers your nose and mouth to help prevent the spread of COVID-19 * Wear a mask in public settings when around people who don't live in your household, especially when it may be difficult for you to stay six feet apart. * Wear a mask correctly for maximum protection. I suggested that he try using a thin piece of hypoallergenic surgical tape across the top of the mask under the eyes & over the bridge of the nose. This is what I did for my appointment, so that I could be examined without fogging my glasses or their equipment. He responded that he's sensitive to tape and can't use it. My husband told me on the way home, "I'll put that on your tombstone: At Least His Glasses Didn't Fog Up."

If I could give negative stars I would. Totally worthless. He kept saying " In the interest of…read moretime" Like was holding him up after only 5-10 minutes, and he did most of the talking. He was so worried about time , I had to stop him and force him to listen to me. It's like my dry eye wasn't important enough to him. I FINALLY found an ophthalmologist that would treat my condition. This doc needs to slow down and LISTEN to his patients! ( I'm also in the medical field and I know how patients should be treated, and he need more bedside manner classes.

My first appointment went very well. The office staff were friendly and patient. The assistant who…read moredid the preliminary measurements etc did not communicate much or explain what she was doing. That's not a complaint, just an observation. She got the job done. Dr. Nicholson was excellent! He took time to answer my questions and he has a good sense of humor. He was friendly and easy going. There was no "hard sell" to choose the most expensive options. The office is short staffed like many places are these days. Even so, the appointment went very well and it was faster than I expected. It costs zero dollars to be kind. So be patient and appreciate the employees (anywhere) who are there to help you. I will update my review after I have cataract surgery.

This place is terrible. It feels like everyone here is strictly concerned with how much money they…read morecan squeeze out of them. The awful dark haired woman with glasses was only interested in selling me treatments that I do not need that weren't even related to what I went in there for. She treated everyone she interacted with absolutely no care or concern. After the appointment, I felt like she couldnt wait to push me out the door. When I got back to my car where my husband was waiting for me, he told me that that some woman from the office had come out to the car to interegate him about his reason for being in their parking lot. When he said that he was waiting for his wife, she insisted he give her my name to verify his "story". My husband has a hard time walking so he often waits for me in the car. The fact that she insinuated that he was lying just to loiter in their parking lot is absurd!! It turned out to be the same pushy woman that was "dealing" with me in the office. I will never come back here!!

I'm a lady in my late 30's that needed a Primary Care Doctor. I don't have any major health issues…read morebut I need the usual, physical, lady parts visit, is-this-mole-ok, can you remove this cyst kind of stuff. I chose Dr. Bright because I liked her name, which is a stupid reason to pick a doctor but researching doctors is hard so there we are. First, she's young- this was the first time I've had a doctor about my age- and it was AWESOME. From my cyst removal to my labs to my physical Dr. Bright was incredibly professional, kind, and just knew her stuff. She's also a great listener. When I say she's a great listener I don't mean "for a doctor" (a miracle in itself) but as a person. If you're looking for a great person to be your doctor who knows her stuff, is kind, and listens to what you need look no further. As for her staff they were all kind, professional, and respectful. I've been in three times so far and encountered 5 different folks that helped with scheduling, medical assistant, etc and they were all great. I especially liked Latanza.