Always behind in their scheduling. My eye's vision is worse after the cataract surgery....Patel…read moreupsold me on a trifocal lense that doesn't work. Horrible experience all the way around

I saw Dr Niraj Patel at Pacific Northwest Eye Associates for correction of cataracts. At that…read morefirst consultation, after the exam and the doctor's assessment, I started to ask a question when Dr Patel interrupted me saying: "I've only done about 20,000 of these. But go ahead, ask your question." As if I was offending him by having concerns. As if by asking questions I was somehow challenging his expertise, rather than acknowledging it. As if this wasn't exactly the right time and place to ask questions. A bit shocked by his dismissive comment, i initially thought I should simply leave and find a different doctor. Then I thought about the weeks I had to wait just to get this appointment, and starting that process all over again, and I swallowed my pride and simply responded, "No, never-mind." But I also knew then that I would eventually write a review in which I told prospective patients this story, in case anyone preferred not to be disregarded in this way. To be fair, I am pleased with the results of my surgery. I had researched Dr Patel and never doubted his skills. But I was offended by his manner at that initial consult and believe that patients deserve to be treated better.

He is a really knowledgeable about what he does. Always…read morefriendly to me when I come in I have been a patient of his for 4 years.

Dr. Yeh has earned my highest praise. He's performed a virectomy on both my eyes. Excellent…read moreresults. A highly skilled man with excellent bedside manner.

Great experience. Nice facility. On time with no wait. Tech was very patient with me. Overall great…read moreexperience.

I called ahead to confirm that the eye doctor accepted my referral and insurance before scheduling…read morean appointment for an urgent visit of symptoms that have been ongoing and unable to drive and walked 2.5 miles to my appointment. Upon arrival, I was informed that they did not accept my insurance. They claimed to have called me regarding this but did not leave a voicemail to discuss the issue. The front office staff initially suggested a self-pay option, but when I inquired further, I was told that self-pay was not available either. This experience highlights the breakdown in the healthcare system and a lack of accountability on their part in two instances. 0 accountab=0 stars

Very personable and took the time to explain the procedure in depth. The next day when I went for…read moremy follow up visit, he was quick and precise.

Just a number, doctor needs to read the chart before coming into your room. So he can look like he…read moremay know or remember you.

Don't Go here Whatever it takes! They did not numb me…read moreproperly and admitted to it during the surgery. it was the most horrible thing I've ever experienced and I've been stabbed and almost died... This was worse, all because I don't have high end insurance is my guess or they are just horribly incompeten. just FIND SOMEPLACE ELSE leave the country! do whatever you have to do to not go there.

Cataract Surgery Nightmare...... This is another horror…read morestory validated by my medical records. Went to PCLI for cataract surgery. When my turn came up I went into the processing room in preparation for surgery. The attendant took our BP and mine went through the roof, 219/80 so knowing I was borderline med evac, I tried to excuse myself knowing a needle into my right eye might lead to a stroke or heart attack. The attendant said "no problem we can take care of that" so they gave me a liquid Valium cocktail (how sweet) they waited a few minutes than took my BP again still above 200 another few minutes a different technician took my BP and when I asked she just responded "oh your fine". Then the needle into the eye and off to surgery at this time I suspect my BP would have been off the Rickter scale. Went into surgery and it was painful not given enough time for the injection to numb the eye. That afternoon, after the numbness wore off, my BP rose to 229, started to sweat profusely, nauseous, fainting ask my wife to call 911. The ambulance took me to Madigan where they attempted to get my BP below 200, I was admitted to ICU and was monitored for 3 days trying to keep my BP under 20. The worst is yet to come, another nightmare.to follow.

Unprofessional and another doctor not taking women seriously. He waited until the end of my…read moreappointment to tell me he can't test me for what my doctor sent the referral for in the first place. I was told I'm too young to need reading glasses but too old to be diagnosed with a different vision disorder because it's "usually" diagnosed in childhood. He was acknowledging that there is something wrong but then said I'm fine. My primary doctor believes I have a vision problem (the whole point of the referral) but because i didn't have access for proper exams as a kid, I was dismissed. I told him I avoid driving because my eyes can't focus, that I wear prescription reading glasses, prescription sunglasses I wear in stores, and prescription polarized sunglasses, because I'm extremely light sensitive. After I explained my symptoms in more detail, he agreed to write me a referral to a pediatrician. When the staff called to schedule my appointment they confirmed they were testing for what the referral said and my intake form had it written clearly on the top of the first page. During the appointment he suggested I try eye drops and offered to give me a different eye prescriptions, despite me telling him I'm already being treated for dry eyes and just got a new eye prescription three months ago.

I came for pre consultation for double cataract surgery after being referred by a woman who had…read moreboth of her eyes done by Dr. Castillo. Happy with everything so far. No B. S. and was able to book both surgeries within weeks.

Always great when we come in. The optical shop is very friendly and helpful. The woman takes the…read moretime to make sure you have everything you need and that everything is fitted correctly. Dr. Deem has been great with my kids for the past 2 years that we have been there and we plan to continue returning.

Dr. Deem has taken care of my eyes since birth. He takes his time, asks many questions, and insures…read morethat your most valuable sense is cared for properly. My favorite part of going to his office is looking at his drawings of eyeballs in his exam room. They help describe certain eye issues to his patients and show that he is truly passionate about his area of expertise. Have a look during your next appointment! Although I have become progressively nearsighted over the years, he has always helped me see better than perfect with cool spectacles from his optical shop. I'm sad to say my future eye issues will most likely outlive him so I hope to find a person like my Dad (oooops I mean Dr. Deem) to fix them properly. I hope you are able to get an appointment with the prestigious Super-Eyeball-Guru-Doctor-Dad. All the best, A

This is not the first time, I felt bias coming from the front desk Kaylie, but today Kaylie said…read morethe copay for my husband's visit was $45.00. I asked if we could bill this time because unfortunately we do not have it today. At first she said we could not see the doctor. I said we made special arrangements to get here and drove a long way. She then said very rudely to "just make sure we pay it!" with a head shake and as if talking down to someone. I said "Why wouldn't we pay it?" The comment hit hard because we are black and have experienced this type of treatment before. we are respected, black, senior people of the community who paid their bills . This type of treatment should not be tolerated. If my 87 year old husband dud not need his treatment i we would not come back. But trust me i am looking for another doctors office after today. The doctor is great and i have no complaints on other staff.

I was referred by my regular eye Dr to the clinic for an emergency eye issue…read more I was treated with kindness in a professional manner by all employees I had contact with.. The wait was long but appreciative since I was not a scheduled patient .

This is still an unpleasant work in progress…read more I am 68 and went to get my eyes checked for the purpose of getting new glasses, as well as to get a new driver's license. It has-been 6 years and the state requires you to take an eye exam when renewing your license after 65. During the exam, it was found that I had cataract. I am also actively looking for part time work and need a car. This was on 10/14. My license expires on 1/26./2026. My plan is UHC (Medicare Advantage) and no matter who you contact, the very first thing they do is check your insurance. Getting glasses was a special rider in my plan. Lasik surgery is Medicare and that has different requirements. Evergreen knows these requirements. I make an appointment for 10/30. I explained the circumstances and the need for timeliness. Everything seems OK. I ask if there is anything they need. They say no and the waiting begins. On 10/23, I get a text from their insurance person. I need a referral from my PCP. What referral? Why wasn't I told this when I made the appointment. This was my 5th PCP in 7 years. (they all left for one reason or another) and I have not seen the new person yet. Mind you, this was discussed when I made the appointment. Can you talk with him please? Should I change my appointment? I do not work in scheduling. I arrange everything. I contact the PCP. I forward the information back to their insurance person, heart nothing from anyone and went for my appointment on 10/30. Where is your referral? What referral? All information was sent to your insurance person. I have a text. Would you like to see proof? I even asked if I should change my appointment. Where is the referral? You tell me? You want to pay out of pocket? If not, then leave. Mind you, this is a situation that they, themselves created. Yes, I got angry and yes, I was thrown out. Now began the song and dance with the PCP, his organization and UHC. For the next week I went through this horrific approval process that I would not wish on my worst enemy.;a situation that could have been easily avoided if Evergreen was direct from the start Back and forth, forth and back, as well as multiple visits to my PCP's office...to then be told by UHC that I should not have been involved with this at all. Made another appointment for 11/14. Same song and dance. Can you do it in time? Yes, Can I schedule surgery now? No, but it will be done. I go through the exam, take measurements, meet the doctor, go over yet again my needs. Can we schedule the surgery now? No, we will get back after final approval. They call a few days later. Surgery cannot be done until mid January.. Why? Why tell me a lie? Why tell me you can do it? Come 12/03 and we will discuss everything. Why wait until 12/03? Tell me now. Check your other offices. I need the surgery ASAP. Now comes the caveat. This is Medicare open enrollment period I was thinking of changing my insurance. Now I cannot. In addition, even if I stay with the plan, because it is a new year, everything goes back to zero, including deductibles. I wanted to avoid this and explained that to Evergreen as well. So not only did I throw myself out of their office, I incurred greater cost upon myself. Even when you ask and have written proof, you are made responsible for what they do. Who knows. According to UHC, it is supposed to be covered 100%, but there are ways around this. For Evergreen, this is a game. Why should they care. UHC tells me that if I wanted to change providers, then I have to start the referral process over again. I will still need glasses after the surgery. I even asked if I could forego surgery for now, get glasses and wait two years. No! I still have no answer, but clearly, only I am responsible, even if I ask everything up front. I threw myself out. I clearly ask stupid questions. I wanted my license to expire. I wanted to payt more for no reason at all. Mind you, if it was just glasses, then I would have them now, as well as my new license., Instead, I am put in a situation where I have no control, yet told everything I want to hear until I heard everything I do not. It does not matter what you ask or even if you have proof. There is no need for this, yet it happens all the time in our medical system. They embrace this type of subterfuge and blame you for your own expectations. Worse, it is designed to wear you out. Ever when you ask, it has no meaning in this world. I do not know what is going to happen. I do not expect anything good on 12/03. I have no reason to. Just more needless, careless problems that did not have to be.

This place is terrible. It feels like everyone here is strictly concerned with how much money they…read morecan squeeze out of them. The awful dark haired woman with glasses was only interested in selling me treatments that I do not need that weren't even related to what I went in there for. She treated everyone she interacted with absolutely no care or concern. After the appointment, I felt like she couldnt wait to push me out the door. When I got back to my car where my husband was waiting for me, he told me that that some woman from the office had come out to the car to interegate him about his reason for being in their parking lot. When he said that he was waiting for his wife, she insisted he give her my name to verify his "story". My husband has a hard time walking so he often waits for me in the car. The fact that she insinuated that he was lying just to loiter in their parking lot is absurd!! It turned out to be the same pushy woman that was "dealing" with me in the office. I will never come back here!!

I'm a lady in my late 30's that needed a Primary Care Doctor. I don't have any major health issues…read morebut I need the usual, physical, lady parts visit, is-this-mole-ok, can you remove this cyst kind of stuff. I chose Dr. Bright because I liked her name, which is a stupid reason to pick a doctor but researching doctors is hard so there we are. First, she's young- this was the first time I've had a doctor about my age- and it was AWESOME. From my cyst removal to my labs to my physical Dr. Bright was incredibly professional, kind, and just knew her stuff. She's also a great listener. When I say she's a great listener I don't mean "for a doctor" (a miracle in itself) but as a person. If you're looking for a great person to be your doctor who knows her stuff, is kind, and listens to what you need look no further. As for her staff they were all kind, professional, and respectful. I've been in three times so far and encountered 5 different folks that helped with scheduling, medical assistant, etc and they were all great. I especially liked Latanza.