Always behind in their scheduling. My eye's vision is worse after the cataract surgery....Patel…read moreupsold me on a trifocal lense that doesn't work. Horrible experience all the way around

I saw Dr Niraj Patel at Pacific Northwest Eye Associates for correction of cataracts. At that…read morefirst consultation, after the exam and the doctor's assessment, I started to ask a question when Dr Patel interrupted me saying: "I've only done about 20,000 of these. But go ahead, ask your question." As if I was offending him by having concerns. As if by asking questions I was somehow challenging his expertise, rather than acknowledging it. As if this wasn't exactly the right time and place to ask questions. A bit shocked by his dismissive comment, i initially thought I should simply leave and find a different doctor. Then I thought about the weeks I had to wait just to get this appointment, and starting that process all over again, and I swallowed my pride and simply responded, "No, never-mind." But I also knew then that I would eventually write a review in which I told prospective patients this story, in case anyone preferred not to be disregarded in this way. To be fair, I am pleased with the results of my surgery. I had researched Dr Patel and never doubted his skills. But I was offended by his manner at that initial consult and believe that patients deserve to be treated better.

He is a really knowledgeable about what he does. Always…read morefriendly to me when I come in I have been a patient of his for 4 years.

Dr. Yeh has earned my highest praise. He's performed a virectomy on both my eyes. Excellent…read moreresults. A highly skilled man with excellent bedside manner.

Great experience. Nice facility. On time with no wait. Tech was very patient with me. Overall great…read moreexperience.

I called ahead to confirm that the eye doctor accepted my referral and insurance before scheduling…read morean appointment for an urgent visit of symptoms that have been ongoing and unable to drive and walked 2.5 miles to my appointment. Upon arrival, I was informed that they did not accept my insurance. They claimed to have called me regarding this but did not leave a voicemail to discuss the issue. The front office staff initially suggested a self-pay option, but when I inquired further, I was told that self-pay was not available either. This experience highlights the breakdown in the healthcare system and a lack of accountability on their part in two instances. 0 accountab=0 stars

Don't Go here Whatever it takes! They did not numb me…read moreproperly and admitted to it during the surgery. it was the most horrible thing I've ever experienced and I've been stabbed and almost died... This was worse, all because I don't have high end insurance is my guess or they are just horribly incompeten. just FIND SOMEPLACE ELSE leave the country! do whatever you have to do to not go there.

Cataract Surgery Nightmare...... This is another horror…read morestory validated by my medical records. Went to PCLI for cataract surgery. When my turn came up I went into the processing room in preparation for surgery. The attendant took our BP and mine went through the roof, 219/80 so knowing I was borderline med evac, I tried to excuse myself knowing a needle into my right eye might lead to a stroke or heart attack. The attendant said "no problem we can take care of that" so they gave me a liquid Valium cocktail (how sweet) they waited a few minutes than took my BP again still above 200 another few minutes a different technician took my BP and when I asked she just responded "oh your fine". Then the needle into the eye and off to surgery at this time I suspect my BP would have been off the Rickter scale. Went into surgery and it was painful not given enough time for the injection to numb the eye. That afternoon, after the numbness wore off, my BP rose to 229, started to sweat profusely, nauseous, fainting ask my wife to call 911. The ambulance took me to Madigan where they attempted to get my BP below 200, I was admitted to ICU and was monitored for 3 days trying to keep my BP under 20. The worst is yet to come, another nightmare.to follow.

Very personable and took the time to explain the procedure in depth. The next day when I went for…read moremy follow up visit, he was quick and precise.

Just a number, doctor needs to read the chart before coming into your room. So he can look like he…read moremay know or remember you.

Dec. 9, 2020 - I called prior to my appointment to ask about their protocols during the height of…read morethe pandemic and was told, "We are following the CDC guidelines." I was concerned when I arrived and saw two techs wearing face shields, but no masks. The technician who performed my intake was wearing such a shield without masks. When I asked her about it, she said she was getting over pneumonia and was having trouble breathing with a mask on. I became doubly concerned at this point, since I am in a very high risk category. QUOTE FROM CDC WEBSITE: "CDC does not recommend using face shields or goggles as a substitute for masks. Face shields and goggles are primarily used to protect the eyes of the person wearing it. Face shields have large gaps below and alongside the face, where your respiratory droplets may escape and reach others around you." Dr. Geissler entered the room (50 minutes late - even though I was supposed to be the first appt. of the morning) and was wearing a mask. He was speaking to me throughout the exam while in very close proximity. At one point, I noticed that his mask was not covering his nose and I brought it to his attention. He said that he does that purposely because his glasses fog up when he wears the mask over his nose! This is not in compliance with CDC guidelines. THE CDC GUIDELINES STATE: * Wear a mask that covers your nose and mouth to help prevent the spread of COVID-19 * Wear a mask in public settings when around people who don't live in your household, especially when it may be difficult for you to stay six feet apart. * Wear a mask correctly for maximum protection. I suggested that he try using a thin piece of hypoallergenic surgical tape across the top of the mask under the eyes & over the bridge of the nose. This is what I did for my appointment, so that I could be examined without fogging my glasses or their equipment. He responded that he's sensitive to tape and can't use it. My husband told me on the way home, "I'll put that on your tombstone: At Least His Glasses Didn't Fog Up."

If I could give negative stars I would. Totally worthless. He kept saying " In the interest of…read moretime" Like was holding him up after only 5-10 minutes, and he did most of the talking. He was so worried about time , I had to stop him and force him to listen to me. It's like my dry eye wasn't important enough to him. I FINALLY found an ophthalmologist that would treat my condition. This doc needs to slow down and LISTEN to his patients! ( I'm also in the medical field and I know how patients should be treated, and he need more bedside manner classes.

This is not the first time, I felt bias coming from the front desk Kaylie, but today Kaylie said…read morethe copay for my husband's visit was $45.00. I asked if we could bill this time because unfortunately we do not have it today. At first she said we could not see the doctor. I said we made special arrangements to get here and drove a long way. She then said very rudely to "just make sure we pay it!" with a head shake and as if talking down to someone. I said "Why wouldn't we pay it?" The comment hit hard because we are black and have experienced this type of treatment before. we are respected, black, senior people of the community who paid their bills . This type of treatment should not be tolerated. If my 87 year old husband dud not need his treatment i we would not come back. But trust me i am looking for another doctors office after today. The doctor is great and i have no complaints on other staff.

I was referred by my regular eye Dr to the clinic for an emergency eye issue…read more I was treated with kindness in a professional manner by all employees I had contact with.. The wait was long but appreciative since I was not a scheduled patient .

Unprofessional and another doctor not taking women seriously. He waited until the end of my…read moreappointment to tell me he can't test me for what my doctor sent the referral for in the first place. I was told I'm too young to need reading glasses but too old to be diagnosed with a different vision disorder because it's "usually" diagnosed in childhood. He was acknowledging that there is something wrong but then said I'm fine. My primary doctor believes I have a vision problem (the whole point of the referral) but because i didn't have access for proper exams as a kid, I was dismissed. I told him I avoid driving because my eyes can't focus, that I wear prescription reading glasses, prescription sunglasses I wear in stores, and prescription polarized sunglasses, because I'm extremely light sensitive. After I explained my symptoms in more detail, he agreed to write me a referral to a pediatrician. When the staff called to schedule my appointment they confirmed they were testing for what the referral said and my intake form had it written clearly on the top of the first page. During the appointment he suggested I try eye drops and offered to give me a different eye prescriptions, despite me telling him I'm already being treated for dry eyes and just got a new eye prescription three months ago.

I came for pre consultation for double cataract surgery after being referred by a woman who had…read moreboth of her eyes done by Dr. Castillo. Happy with everything so far. No B. S. and was able to book both surgeries within weeks.

Always great when we come in. The optical shop is very friendly and helpful. The woman takes the…read moretime to make sure you have everything you need and that everything is fitted correctly. Dr. Deem has been great with my kids for the past 2 years that we have been there and we plan to continue returning.

Dr. Deem has taken care of my eyes since birth. He takes his time, asks many questions, and insures…read morethat your most valuable sense is cared for properly. My favorite part of going to his office is looking at his drawings of eyeballs in his exam room. They help describe certain eye issues to his patients and show that he is truly passionate about his area of expertise. Have a look during your next appointment! Although I have become progressively nearsighted over the years, he has always helped me see better than perfect with cool spectacles from his optical shop. I'm sad to say my future eye issues will most likely outlive him so I hope to find a person like my Dad (oooops I mean Dr. Deem) to fix them properly. I hope you are able to get an appointment with the prestigious Super-Eyeball-Guru-Doctor-Dad. All the best, A

Dr. King and the staff were great. They answered all my questions and made the whole process very…read morecomfortable. I'm 3 days post op and already able to see better than I could with glasses or contacts. Worth every penny! Also the pre surgery massage chair is a great touch haha.

My whole experience with Dr. King and his team is nothing short of phenomenal. From setting up my…read moreconsultation mid December to my post op appointment last week, everything was amazing. Knowledgeable team every step of the way and they made me feel so welcome and genuinely happy that I decided to get the Lasik procedure. I've been telling everyone I know if they ever thought about Lasik to just set up a consultation. 16 years of contacts and glasses...I really wish I had done this sooner.