I had a concern with a bump on my eyelid and saw Dr. Erick Auyoung for the first time. You never…read moreknow how a doctor is going to be, so I'm happy to say it was a great doctor patient experience. He explained everything in a way that made sense and kept checking in to see if I had any other questions or concerns. I never felt rushed or like I was bothering him, even when some of my questions were repetitive. At the end, he made sure I was all set and did not have anything else on my mind. It felt like I was the one to lead when everything was done, not him trying to rush off to the next patient. Before writing this review, I looked up how to spell his name on the website and saw his bio. It was spot on. Everything I experienced today matched exactly what it said about him. Highly recommend Dr. Auyoung!

I'd gone to the Tukwila location for years. This was my 1st time at the UP location. The location…read moreis great. The atmosphere inside is so nice. Diana helped me get checked in. Was such a pleasant experience as soon as walked in. She is so friendly & sweet. Dr. Noble always explains everything so well and makes you comfortable saying yes or no can't see/read something and make adjustments to make sure you're getting right prescription. Jennie helped me with picking out frames & getting checked out. She even stayed late to help me. She was so helpful and explained everything so well. I'd gone again for yearly vision check few months ago and the service was just as great at previously. Such a friendly and helpful staff.

Very friendly and took time with me. A big side note, as they were able to take our son in an…read moreemergency due to metal flakes in his eye due to work, and took care of him very well with super short notice. Good people all around. No hard sell, good exam with very modern equipment.

Terrible experience here . ordered a replacement and received the wrong one . Had showed which was…read morethe original one but was told they didn't have it on record which was so mind blowing because we only came here but made the best choice and left

They did my eye exam and found i needed glasses for driving! It was amazing putting them on for the…read morefirst time. I had no idea what a pair of glasses can do when they fit great and are prescribed correctly. I am definitely going back soon for my second pair!! Thank you for literally "crisping" up my world Cascade!!

I truly like the service here. We have been coming here for a few years now and we are always…read morewelcomed with a smile and without long waits. The staff is very knowledgeable about glasses and insurance. We have never have to wait long for an appointment either and they have flexible hours that can work for almost anyone. The space location is accessible by car or transportation. There is a bus stop on the street side. Plenty of parking available. There is also stores and fast foods chains to visit before or after the visit.

I've been here for multiple exams, and contacts over the past few years. The service has completely…read moregone downhill. The girls up front a Have been rude the last three times I went in there. I literally tried to make an appointment to get new contacts and buy glasses for like a month: after being on hold for 30m twice on the phone and going in getting ignored. I was over it. They have to "check you in" before you can even browse the glasses. Yet someone how 4 women at the front desk can't make it happen. I finally gave up clearly my time isn't valued. Ended up going to Visionworks down the street WOW day and night difference

My long-time optometrist, Dr. Kvamme, moved here. I love my optometrist but this clinic is a mess…read more They used to have the "digital eye photo" in place of dilation as an option, and it was $29. A year later it's mandatory and now $39! Not covered by insurance means families that can't afford it pay, or go elsewhere. It all feels like a money grab! Then, I decided I would still see Dr. Kvamme and the clinic staff didn't pay attention and booked me with the wrong doctor...Kvamme isn't even in the clinic on the day they scheduled me. They had ALL the previous text messages to know who I wanted to see and still got it wrong. They clearly didn't even look at my record to see who to schedule me with. I got up early to be on time, only to leave. Beyond disappointed. The staff is sloppy and completely unprofessional. Don't go here.

Great experience. So easy to schedule online and I got right in. Doctor was knowledgeable and…read moreefficient. Friendly office staff and professional doctor. Will go again

Tacoma Family Eyecare is located in the optical section of the Tacoma Costco (37th Street). They…read morehave appointment booking capability from their website, however, I was already at Costco when I decided to pop in to make a new patient appointment. They were able to get me in within the same week! The receptionist was helpful and friendly, with the ability to answer my questions regarding insurance and what the eye exam entailed. I opted for an appointment that would give me both my glasses and contact prescription. The day of my appointment, I filled out a quick questionnaire to establish my care as a patient, and one of their techs performed the initial eye exam ($40 out of pocket, covered by certain insurances, but a very important eye exam as it checks your eye health). Dr. Kathy Kim was the optometrist I saw the day of my appointment. She began with asking if I had my glasses with me ('dOh, I forgot to bring them!) but I was able to tell her the power of each eye from a prescription from 1.5 years ago before I moved to Tacoma. Th usual eye exam commenced, with having to read the letters with one eye, and then the other. Dr. Kim mentioned the slight astigmatism that I've heard I've had for a while, but hadn't been corrected by other optometrists/ophthalmologists. She gave me the option to do the regular contacts I was accustomed to, but also suggested trying toric contact lenses to adjust for the astigmatism. Dr. Kim explained that these type of lenses would reduce squinting, and help with driving at night, reducing glare. Her receptionist was able to give me trials for both the regular contacts with my updated prescription (same day), and ordered trial torics which came in several days later. What I loved about Dr. Kim was her demeanor. She was professional, and able to build a great rapport during the quick 15 minute exam! She allowed me to look at the eye health screen (your vision is priceless, it's worth the $40!) and let me know that they have a 90 day follow up policy to have the lenses adjusted, should I not love the trials before ordering my contact supply. 5/5 highly recommend! (P.S. I don't believe you need a Costco membership to utilize this clinic in Costco).

The staff is very friendly and values your time. I have never had to wait more then 5 minute and…read morethey usually get me out earlier then expected. Dr. Day has a good sense of humor , clearly explains what he is doing and the results, and values your time. I have never been rushed and felt like I was just a number. I recommend this staff and Doctor highly! There is a reason that they sometimes be a few weeks to get the appointment.

I would only recommend going here if you have full medical/vision coverage…read more I paid out of pocket for my son and he got glasses (over $1000 with lenses), exactly one year later they recommended a different type of lens/same prescription, some wipes, and over the counter eye drops ($1300), they told me to come back for a follow up which consisted of him reading one single eye chart with an assistant and talking to the doctor for less than 5 minutes ($100). These were all paid at time of service which supposedly includes a discount. I was told previously that follow ups were free, so the added $100 after being robbed for $1300 just to toss the existing expensive lens he had (unless I wanted to buy another frame $$) was the last straw. I imagine all of the good reviews are coming from people with insurance that aren't seeing the insanely inflated costs of everything they are billing for. Absolutely insane, will not be back

Office staff is very friendly and welcoming. Dr. Cocke' is very knowledgeable and took his time to…read moreexplain how the process goes to my son so he felt comfortable . I highly recommend this office.

I had a horrible experience during all three visits to Dr. Cocke.* As soon as I walked in, I was…read morequietly warned by an uneasy looking woman who worked there that their receptionist had recently and unexpectedly died. I think she was trying to buffer me for what I was about to experience. A loss like that is tragic, but it is not, however, a license to be a raging jerk. He acted rudely every time I was there. It was a long time ago but I remember him answering questions curtly, sighing loudly in irritation when it took me a sec to gather my coat and purse and follow him to a different room, just making me feel like an irritation, not a customer (maybe it's because I was on Amerigroup?). At one point, I used the restroom and it was out of paper towels, so as I came out I casually let him know. "Well, I don't know what you want expect me to do about that! You're gonna have to wait until after five to see that get done!" he snapped. The tone was offensive and unnecessary. By the time I left I got to my car and cried. I felt stupid for letting it get to me that much, but I was nothing but nice to him, and I cry when I am hurt and angry. When I returned to pick up my glasses, they rushed me and, even though my ears are a bit uneven so glasses are always somewhat skewed, they told me they were fine and sent me on my way without adjusting them the way every other eye doctor I've seen in 40 years has. I will never go back. In fact, I spent some time writing a scathing letter directly to him, but opted not to send it and escalate him, mostly for the sake of his staff. Suffice it to say, I tried to hold grace for someone in his unfortunate position, but that really doesn't excuse that sort of behavior. *The one caveat I will give is that it has been quite a long time since this happened. I started this review shortly afterward, and happened to see Yelp's email reminder to finish it well over a year later. But know the kind of man you are dealing with here. I, personally, don't want to support any man who would behave this way, ever.

My granddaughter had a nice experience being taught how to navigate using contact lenses for the…read morefirst time. It took two sessions and the staff was very patient with her.

It takes longer than 4 and 7 mins for eye exams I know that from decades of eye exams. We were…read morerushed in and rushed out because they said that had another person coming in. It took me longer to fill out paperwork and I hadn't even finished it before the 2 out of 3 eye exams were completed. When we finally got the glasses 2 out of the 3 pairs were the completely wrong prescriptions but you can't do a proper eye exam in under 5-7 mins so I was not surprised. Never going back and I do not recommend going here at all.