I will never call this company again for a ride to the airport (or anywhere else!) The driver showed up 20 minutes late, said he was following GPS which took him way out to Loxahatchee! The worst part was he smelled and looked like he had spent the night in a bar! I was truly afraid but so late by that point there was no one else to call. read more

I had a horrible experience. I called them and they said 20 minute, 45 minutes later they told me 5 more minutes. My patient (whom I called the taxi for) then disappeared and yellow taxi was calling me looking for him. I explain he had been picked up by them n they got nasty on the phone and said they did not. I spoke with the patient later and he sais the driver was nasty and rude. The worst experience ever!!! Never again. read more

This cab company was by far the worst cab company I have ever used! They gave me an estimate to which I agreed on, the next daywhen I was waiting for the cab to arrive to take me to the airport they called at the time that they were supposed to be at my house to demand for a lot more money, I informed them that I have been to the airport many times and it never cost that much regardless of the cab company and they never showed up, so I had to rush and find another cab before I missed my flight. On a previous occassion I used them their car was disgusting!! Dont spend your money on this cab company, they will rip you off for a crappy taxi! I learned my lesson! read more

Ordered cab using web site, even called to confirm they received form - somehow still managed to get the wrong time (4 hrs late when i called to see where they were). Got another company. read more

I called and reserved a cab early in the morning to ensure I got to the airport on time. When they didn't arrive I called back again, and they said someone would be there in 15 min. When they still didn't show up, I called back and said I was going to miss my plane if someone didn't come soon .After an hour of when they were supposed to originally pick me up, someone finally showed up. Since it was sprinkling, they didn't bother to get out of the cab to help me with my luggage. As a result of being so late to pick me up, I missed my flight and to pay extra money to be rebooked for the next day's flight. On top of that, I had to spend the night in the airport. I will not be using Yellow Cab ever again!!!!!!! read more

Definitely dissapointed with the service. I have been sitting at Walmart for an hour now waiting for the cab driver to call me and let me know that he or she is close by. Nothing at all. I called Yellow Cab to find out where the cab driver is and i was told that the cab driver picked somebody else up. what is the purpose of giving you a number to call and let know your there when you dont even call them. you take somebody else...seriously. Get your stuff together yellow cab. no wonder people are using Uber nowadays. their at least fricking reliable! read more

Even though I made a reservation through Internet with 20 hours in advance. Taxi driver didn't know address where he was supposed to pick me up and drop me off. He was supposed to pick me up at 16:00 PM, he called me at 3:30 AM... Finally, I ended up paying double the price normal taxi ride just because taxi driver got lost on his way to my place. I was so nervous while the taxi driver was blaming me... I called the administration office but as well as the driver they spoke little or no English. Don't believe in this company and save you a bad moment. read more

I called to order a cab with Yellow Cab of West Palm Beach, and the dispatcher with a strong caribbean island accent answered the phone. I asked for a simple estimate for a fare from the Holiday Inn off Belvedere Rd to the Airport, and he said it was $2.50 per mile, when I asked for an estimate he refused to give it to me, and he told me to get on the internet and find out! When I asked him how many miles from the airport I was -he didn't know! I insisted that I needed to know how much cash to have on me, and he started being rude, so I said I'll use another cab, and sarcastically he said "go ahead." So, I hung up and I called another cab company, and they quickly answered my call, and addressed all my questions-concerns, plus they even take a credit-debit card without the $20 fare minimum imposed by Yellow Cab! Yellow Cab of West Palm Beach shame on you, for having clueless, untrained, uneducated staff answering your dispatch calls, you guys should know better! Never again! read more

Worst cab co. i've ever experienced !! I've needed a cab on numerous occasions in the last 6 months and the service continues to go downhill. Drivers would call or text within minutes of ordering, now it's tough to even get a cab within an hour. Had many show up over an hour later or not at all. A couple times i've called back inquiring about my taxi just to be told the driver said he showed up and no one was there !!! This is impossible !! I always stand at the curb waiting on them. It's physically impossible that they even drove by, let alone check to see if anyone was waiting. Also, not one driver out of approx. 20-30 has allowed me to use a credit or debit card and when i pay cash they always say they don't have change, even if it's just a few dollars. On a few occasions, driver didn't even turn on the meter and one driver told me "just pay me whatever." I always tip the drivers generously, but continue to get horrible service. As of tonight, i called for a cab at 11:19pm. After 40 mins. later with no response, woman tells me that no one has responded to my request and probably wouldn't be any time soon. Had to be at work at midnight approx. 1.5 miles away. Called another co. and driver was there within 12 mins. At 1am, driver from Yellow Cab calls and asks if i still need a cab. I asked if he was joking and hung up.....What kind of management does this co. have ???? read more

never use the delray beach branch. gave me a quote that they did not honor. arrived 30 minutes late. driver needed a a bath. airconditioning not working. read more

called for a cab at 423pm told I would have cab in 15 mins. after 35 mins no cab called again. told cab on way. then got call from driver said be there In 15 20 mins. why waste your time. he even asked address to pick me up again. yellow cab used to be best in county. this is why uber is still here. don't waste your money or waste your time. I then called nelson taxi and my driver jose picked me up in 6 minutes. read more

I have been a user of Yellow Cab for years. First when I worked managing at a local performing arts center for 7 years and as a Concierge at a local luxury condo for the past 2 years. My last two experiences have been a disaster! One week ago, I had ordered a Yellow Cab for three family members bound for Ireland. I contacted Yellow about 9AM for a 12 NOON pickup at the condo. The cab finally arrived at 12:20PM. The latest: I called yesterday for a 8AM SHARP pick up at the condo for a gentleman's early morning flight to attend a funeral up North. I again called at 7:30AM this morning to be sure the pick up was scheduled. I was assured it was. Because of my previous experience, I called again at 7:50AM to check the status. Again I was assured the cab was 5 minutes from our location. The cab arrived at 8:15AM. The gentlemen was fortunate enough to solicit the aid of a fellow resident to drive him to the airport. I will not use Yellow Cab again! read more