Instructors are great... and very patient. Every day we go thru change things up. Great place for…read morethe kids to get their energy out safely.

My kid asked for a ninja party so I booked a party package. The workers are nice but they are…read moreunderstaffed and overwhelmed by back to back parties. The party the I ordered and confirmed over the phone was not what I received. Nowhere for guests to place presents so my kids presents got mixed with other parties and vice versa. I'm happy to discuss this with owner if he or she wants more details.

It's disappointing to see that nothing has changed at this Y in over a decade. The same rude and…read moreunprofessional behavior others documented 12+ years ago is still present particularly within membership services. My interaction with Laura was hostile and dismissive and appeared discriminatory. Call it what it looks like. Hatred doesn't elevate anyone; it exposes them. While this location seems stuck in petty, ugly behavior, the rest of us move forward choosing dignity and decency. I was contacted regarding an alleged outstanding balance, even though my bank records clearly show successful withdrawals for both my membership and my daughter's swim lessons. When I disputed this and provided documentation, both services were immediately canceled and a refund was refused. The issue was escalated to the Regional Business Manager, who acknowledged receipt of the documentation but continues to request additional bank statements in order to "investigate," further delaying what should be a simple refund. At this point, the issue is not missing information but unnecessary delays. I am still waiting for refunds for canceled services and expect this matter to be resolved promptly.

This Y is fine. I'm a member at another location, but dropped in. Pool is cooler than other…read morelocations I've been too, but bearable. Locker rooms are upgraded. Sadly, this location offers zero other amenities like whirlpool, sauna, or steam. I can't recall a Y that hasn't had at least one of these and it's a huge nope for me. With the remodel, I don't understand why they didn't leave the two very small changing rooms out and add a sauna. I'll stick to Andover or Woburn.

I rarely leave reviews but wanted to in the support of the best teachers and care providers we ever…read morecould have asked for in our community. Erolynn in Room 4 has been an instrumental educator for our wild and very extroverted 2 yr old. He comes home having learned new skills, song, words, animals, good behaviors, etc that I know for 100% have come from her style of gentle nurturing and support. If it was possible to keep him in her class through his daycare years I would, and I've tried:) She has taught him how to interact "gentle" with his peers and others, giving him and his classmates so much love it's expanded his horizons exponentially. He rushes to see her every day and has meant so much. As we enter into the last week of a wonderful year, I couldn't imagine leaving a review without recognizing the amazing staff that greet every family with so much enthusiasm and vigor each day, Ms Patty and Ms Andrea bring the kids in pumped for a fun day where they feel so loved. Abby and Joan and Ally in the preschool class are exceptional at nurturing young minds and young big emotions with our 4 yr old, helping him articulate and express his interests, make friendships and be respectful to themselves and others. Finally the swim staff, Brendan & Danielle who have helped generate a love of the water, safety, fun and excitement are incredible. There have been so many wonderful people that are a part of this place, we are so grateful.

Pulled my kid from one classroom because she was being emotionally abused, and then I thought she…read morewas ok for a year, but come to find out she hasn't spoken all year in her class. She is basically mute, and they didn't tell me or ever once encourage her to speak. I told the director, Stephanie about the multiple OTHER policy violations I noticed and she did absolutely nothing about it, so I pulled her out, reported them to the state, and I'm sending my kid to therapy. Don't send your kids here, there is an investigation forthcoming. I have seen other small children being pulled up from the floor by their arms and being called names. This place is rife with abuse.

The owners care more about their personal lives then the school not enough experienced coaches…read morethere are much better schools to go to do your kids a favor and look around before picking this one

Great kids gymnastics gym. They handle very your children to young adults. Offer highly…read morecompetitive training to those you qualify.

I cheered here for only one official season for my last year of all-star cheer. The previous year,…read moreI was placed on a team and practiced with them only for a portion of the summer. I was going away for a month for vacation and it was part of their attendance policy that I couldn't continue being on the team due to the absences I would accumulate, which I understood. They had asked me if I was still interested when I was back from vacation though. I decided to not cheer competitively that season to focus on school. Definitely don't come here if you can't commit. It's important to attend all of the practices because it is a team sport at the end of the day. It's not fair to others on the team either which is the reason for attendance policy. One person not showing up messes up the plan for the practice & one less stunt group to work on. Cheer gyms, in general, are tough environments to be in but coaches do mean well! The coaches never have ill intent and only want the best for you. Just know that you will miss a lot of important events such as birthday parties, etc but that's part of the commitment & what you sign up for. You can't expect to go to comps and expect to win if you only put 50% effort. Mentality & simply just showing up to put in the work plays a large role... in not only cheer but life in general. I had a great experience cheering here and wouldn't have wanted to cheer anywhere else for my last year of all-star. It is very costly but rewarding sport! Competitions are super fun and I made friends with many of my teammates, who I still keep in touch with. I was at another cheer gym closer by to where I'm from (South Shore) and this gym is superior; definitely the best cheer gym in New England. People from all over NH, Maine, MA, and I've even met people from NJ come three times a week to practice.

My daughter just finished her 5th season with ECE. It is a large cheer gym, which just means an…read moreeven larger cheer family. She has made so many friends through this gym. She also has improved every season. The coaches are top notch. The owners clearly know how to run a successful program. As a family we appreciate the time, effort and energy it takes to make great teams. Cheer is not an inexpensive sport so we especially like that there is an attendance policy. My daughter has loved each team she has been on, she especially loves the classes offered.

I Have always had a great experience at this place. They are attentive, empathetic and don't shy…read moreaway from helping with things like potty training. I leave this review because I felt compelled by the unfair negative reviews. Remember, this is a small business and they rely on people paying for the services they provide. I'm not sure why someone would expect something free that others pay for. Keep up the great work!

This place has exceeded my expectations of what the perfect gym for a mom would be- I look forward…read moreto going here not only to work out, but to get some time for myself which is hard as a mother. The first time I went to a Mom's Village when they were renting out a studio, I didn't know what to expect but I had felt so isolated as a new mother and wanted to work on getting a piece of myself back. I was also nervous about leaving my daughter, who was only 1 at the time, with anyone but family. I gave it a chance anyway and I am so happy I did. Never once did I worry about my daughter being safe and cared for by the childcare at the Village. The fitness classes have always pushed me and given me the variety I like- offering barre, kickboxing, HIIT, yoga, among others. The instructors are always helpful with modifications, while making sure you are getting the challenge you want/need. To have the amenities to go take a shower in peace or sit in the mommy lounge to have a hot cup of coffee while socializing without any interruptions is priceless. The community that has been built by Steph, Cindy and Lindsey can not be beat- it's mom supporting moms and enjoying this time of our lives together. I am forever grateful to have found this place.

Unbelievable facility! Took my 16m old twins here and they had a blast!! We will be signing up for…read morethe entire session! The owner and staff made me feel like I was apart of their family!

Well rounded gymnastics training academy with knowledgeable coaches. Supportive staff and…read morereasonable prices with amazing sibling and additional class per session discounts. Birthday parties, kids night out, holiday parties, family events, and competitions make this gym feel like a second home. The environment is comfortable and welcoming and the learning begins day one.

Hadn't been back here since before the pandemic, so I was amazed at the complete makeover and 100%…read moreimprovement of this place! Back then, they stupidly had a huge men's locker room on one floor, and a similarly huge boys' locker room on another floor---and I'm assuming, ditto for a women's and a girls' LR. In other words, huge waste of space, since all the actual workout space was crammed into a claustrophobic cellar space with low 8ft ceilings, and the equipment was pretty old and fairly rickety. NOW, however, they've combined the locker rooms and have a palatial high ceilinged 2nd floor workout space with excellent and all new equipment including something I had never seen in a Y before: Concept ski ergs! (Google it if you have no idea what I'm talking about.) Said equipment is not all that intelligently laid out, though---but compared to how it used to be, no complaints here! Locker room looks pretty much the same but the showers and restroom are nicely redone. Not so crazy about their cardio equipment, though. All their stationary bikes are the geriatric recumbent ones, with only one ancient Keiser on the floor. They have Precor treadmills and ellipticals that have nice big screens with the wonderful "interactive terrains" similar to Life Fitness's current models found at other Ys---but unlike the LF machines, these Precor machines' video screens are buggy as hell, constantly freezing up and having to be reset within 15 minutes of starting your workout! Also, the one and only (coed) sauna they have, while being brand new and beautiful, sitting right next to the pool, BUT---is uselessly weak. Even on the highest settings, it feels like it only gets to maybe 160F tops. Nothing like the Cambridge Y's sauna which is around a divine 200F, or the Malden Y and Waltham Y's saunas which are closer to a still-passable 180F. I suppose it's meant more for people who just want to dry out after swimming, not for anyone who wants to really SWEAT, which is the whole purpose of a sauna. A good thing about this Y is that it's one of the all too few that stays open until 9pm on Fridays. Sadly, on Saturdays and Sundays they close at a lousy 4pm, just like the Cambridge Y.

My family and I have enjoyed our membership at this YMCA for over a decade now. I've worked out in…read morethe gym, played in the men's basketball league, taken swimming lessons with both of my children, taken sports lessons with both of my children and we've all had great experiences. I can't imagine Melrose without the Melrose YMCA! As an aside to other yelp reviewers of this YMCA, I would encourage you to voice any misgivings you might have directly to the personnel. My experience at this YMCA is that the staff are receptive to any concerns and will work with their members to find an amicable solution.