After years of loyal, respectful visits every two weeks - always tipping 20%+ - I was shocked by…read morehow I was recently treated. I missed an appointment, which I had clearly stated I intended to pay for at my next session. But when I arrived and greeted my therapist, I was stopped at the front desk and told I couldn't go back until "this was taken care of." I was made to stand there while they charged me for both the missed session and the one I hadn't even had yet. It was awkward, cold, and humiliating. Despite all my consistency and support, I was treated like a flight risk. I was made to feel so uncomfortable that I walked out and didn't even stay for the massage I had just paid for. When I reached out to management to explain how upsetting the experience was, the response I received was brief and dismissive. I've since canceled two months of future appointments and requested that my card be removed from their system. Roxanne is a truly wonderful massage therapist, and this review is in no way a reflection of her work. But the way this situation was handled by management was deeply disappointing. There's a lot to work on in how they treat loyal clients and communicate policies. I would have preferred to leave a better review - but this experience left me no choice.

The good is the people are nice and the facials are good.My complaint is with the scheduling.When…read moreSally works at the desk things go well.

Visited Elegant massage. Very professional, friendly, clean and organized. They are a legitimate…read moreMassage. Spa no frills and no funny business. My massage was $70 which is close to Massage Envy prices. Also ATL massage on Hamiton Mill about 5 miles away charges $60. for 60 min massage. Elegant M had plenty staff on hand so you don't get interrupted during your session. Judy did a nice job and ensured the pressure was good throughout my experience. She probably spent a little too much time on my back, which didn't leave a lot of time for shoulders etc but she is open to feedback and will adjust if you need her too. I was not paying attention to the time. I was too busy relaxing. . You will enjoy your experience so stop in and ask for her.

Didn't really seem to understand or want to help me with issue that I had. Guess I'm out 103.00…read more Not great coustomer service

I bought my mother a gift card for her birthday for a one hour massage.. During her massage the…read morelady was answering the phone and the door. They did not make up the time it took her away either. Do not Recommend!

Great massage for a great price! The place was clean, and everyone was welcoming. Jessie is a great…read moremassage therapist, and she is very nice and accommodating.

Fabulous experience. They brought me to my room right away…read moreand asked what level of pressure I preferred. Five star massage that focused on my neck, back, and shoulders. 60 minutes. She commented on how tight my shoulders were and asked if I'd like to add on Chinese cupping for $10 or $15 more which I did. It was the true Chinese cupping with glass bulbs and I'll admit it hurt for the first 30 seconds but then it was fine and let me tell you my back and shoulders were SO RELAXED afterward! At that price I'll be adding it every time. I will definitely be back. Highly recommend.

The massage itself was very good. What wasn't good was when it was time to checkout. The price of…read morethe massage had increased and what was posted online was no longer accurate. Then I was trying to tip 10% and they stopped me and questioned if I was only tipping 10% and said they normally receive 20% in tip. They just stood there and wouldn't continue processing the transaction with a 10% tip. I ended up pulling out cash to tip 20%. The reason for a 10% tip instead of 20% like I normally would is because during my massage the girl stopped to answer the ringing phone (which she had in the room with her) and schedule a massage. Then, a few minutes later the soothing music cut out to a very loud and long Kroger commercial. I've never had a massage where the music was interrupted by commercials. Again, the actual massage technique was good, but having the massage interrupted by answering the phone and commercials was not and then having someone demand a larger tip was not a great overall experience.

Well I get messages at least every 2 months. And this place was very dirty and the two girls keep…read morelaughing and talking the whole time. They kept going in and out to answer the phone. When you pay over $200 you expect to relax and unwind. The worst part is I paid and then she asked me where is her tip. I understand you tip and I always do! But you should never ask for it. Yes I did tip. If you go here please don't do couples message. And get a single room.

Nice massage paid attention to details. Worked on the areas that was bothering me. Clean and…read morefriendly atmosphere.

What a wonderful experience. I came to visit a dear friend who lives nearby, and she said this was…read morethe best massage she's ever had. We did a 90-minute full-body massage followed by a 30-minute foot massage with CBD oil. The bodywork was excellent--thoughtful pressure, great technique, stretching throughout, and consistent check-ins to make sure everything felt right. And I get massages done often. We left feeling like Gumby: relaxed, loose, and completely reset. I would absolutely book again when I'm in town. Highly recommended.

Great place for a massage all the ladies are friendly and easy to talk to. Will return againread more

The place is beautiful and tranquil. Exactly what you'd want in a spa experience. Massage tables…read moreare comfortable and everything is very clean. Tea shop that's part of it is also very cute snd had any type of teas you could imagine. The massages were relaxing. Note: verify pricing. The package was listed on their website cheaper than what they charged us when we checked out. **Covid alert** The staff did NOT wear masks in the shop or while we got our massages or facials. We are VERY careful everywhere we go with making sure we are doing all to keep ourselves and others safe. There was zero attention to safety here and sadly because of that we will not be able to return unless there are major changes to their Covid safety policies.

Ok, so since I was given a gift certificate for two massages, I decided to give Serenity another…read morechance, even though my previous review was a poor one. When we arrived, another tea party was in full swing (flashback to previous review) but at least this one was for adult ladies. So, the massage was very nice, and we decided to have a cup of tea. I had just done my Yelp check in, commenting on the tepid tea I had been served, when a spa worker who looked exactly like Thomas P (see his biased review of Serenity - only one review in two years - so suspicious) saw me Yelping. He asked me about Yelp, like he had never heard of it (yeah, right!) and I said Yelp was great for finding peer rated businesses, etc. He walked away after and I thought that was over... was I ever wrong! Evidently, he went into the back office and pulled up my review of Serenity. Next thing I know, the owner comes out surrounded by all her waitresses. She began to berate me for my last review 10 months ago. Says my review was damaging to her business and was impacting her waitresses, all of whom were mothers (not sure why that was relevant). She also said that if I didn't like her place, I should get out and not come back. How unprofessional! If her business is getting bad reviews, maybe there is a real fundamental reason. Maybe it is her temper and tendency to ask paying customers to leave and not come back. The owner is a bigger problem than a bad review. Funny enough, without the owner incident, I probably would have given Serenity a better rating than I had previously. After all, gift certificate notwithstanding, I spent $75.00 there for a coffee pot and dry teas. Still, all in all, I could not in good conscience recommend this business to anyone. Folks, give this place a miss.

Anthony is very experienced and gave a really good massage! Definitely recommended, especially for…read morefolks with back issues and surgeries

I have been a customer of Exscape Massage and Spa for 10 years. Anthony is an amazing massage…read moretherapist. Recently I have been getting their laser treatments too. My skin has never looked better. But most of all I Love that they run specials for their repeat customers which is such a savings,and they also do payment plans on Laser packages with helps with my budget. Anthony works really hard to make you feel and look great. I highly recommend Exscape for all your skin care needs.