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    Yes ! Resale

    4.7 (3 reviews)

    Yes ! Resale Photos

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    2 years ago

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    4 years ago

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    Goodwill Thrift Store & Donation Center - Tomball

    Goodwill Thrift Store & Donation Center - Tomball

    2.8
    (15 reviews)

    Customer service is extremely rude. Employees complaining while checking people out and the store…read moreis a mess. Prices have gone up tremendously as well.

    Knowing the ceo makes 6 m per year, give or take is a turnoff to begin with..... I love thrift…read morestores.... Goodwill is not my favorite.... This one does not offer the senior discount most of them do. It used to be really bad, it smelled bad and was just junky... about a year ago it changed to better. I've been a few times and never had an issue, til now. I went to the cashier with no one in line.... One item did not have a price, so she called "management " meantime scanning the other items..... granted I should have had my mind made up BEFORE checkout, but while waiting for management I had a change of heart on one of the items I'd had to put aside, the cashier was dumbfounded and asked me if she'd already scanned everything... she had.. but we're still waiting for the price on the unmarked item, I told her I wanted to change one item for the one I'd had the change of heart on..... by now there are 5 people in line behind me so I said I'd pay for what she'd rung up... about then manager shows up, cashier says I wanted to change one item -- it would be an additional $2 so I had that ready... manager says NO, once the item is scanned its irreversible.... I cannot change my mind I cannot exchange I cannot return a scanned item. As I was walking away I reminded her the item id originally asked about didn't have a price tag.... Mgr says she'll call for a price--- I said cashier had already done that, and walked out. I'm still steamed about this.... Like many I've donated tons of stuff to "goodwill"..... many do accept exchanges, offer senior discounts even returns. The notion that they are a for profit institution rings clear now. I will not be seen in this one again. This was absurd. No stars but had to let others know.

    Eco Thrift - Willowbrook

    Eco Thrift - Willowbrook

    3.2
    (22 reviews)

    I love ecothrift! I have saved so much money and found excellent things for my home and wardrobe. I…read morefound a $1700 new wool rug for $50 and lots of electronics and clothes. Very high end items mixed in with the regular clothes so it is a treasure hunt every time.

    This was a horrible experience. Poorly trained customer service staff that was confrontational and…read morecompletely inappropriate in attitude, disposition, and service. This is an avoid store for certain, when one considers all the available options in Houston. We had a photo printed on canvas that we found among about 60.00 of other items. When we picked it up, it had no frame, just the print, and nails still in it from where it had been previously framed apparently prior to donation. It had a price sticker of $5 and some change on it. We had also found another picture that did not have a price on it while shopping and asked about a price and this "manager" at the front said it was $3 and some change. When we got up front to check out, the first picture did not have the sticker on it, it had apparently come off while my spouse was carrying it. When we mentioned it to the guy at the front he immediately became confrontational and said he could not sell them (either picture) because we were trying to get something for less than what it was marked. He stated he "knew" that canvas had not been marked that price and the I was wrong. He called me a liar. I remained calm and asked him three times if I could speak as he was aggressive and quite frankly highly rude. I finally explained to him that I did not care if the picture was $30.00 I wanted it and was willing to pay it, but that I was telling him what it was clearly marked. He again said I was not being truthful despite my spouse having gone back to walk the aisles to see if he could find the sticker that apparently came off. He continued to insinuate that I was telling a lie and trying to "steal" the merchandise at a lower price. I asked for the manager due to his disrespectful attitude toward a much older person and he said he was the manager and he was all I was going to talk to. I said I doubted he was the manager and that I would contact EcoThrift directly. He then changed his story and said that he was just the manager on duty and that it would make not difference because he was in charge. He then told me to leave "his" store as he "felt threatened and triggered by me saying he was not the manager". During this entire encounter, he kept getting in my body space and was speaking to me like I was a child. He has no idea that we spend a great deal in thrift stores weekly on collectibles and I never bargain or ask for a deal or the like. I go about my business. We never would have interacted with him if it were not for the need to clarify a cost for these pictures. I was gracious, kind, and trying to solve the problem until he refused to give me the managers name and told me to leave "his" store. At this time I and my spouse did leave, and I did at this point use profanity as he pissed me off by accusing me of being a liar about a silly price tag. I have never not paid for an item as it was marked and I have never tried to get over on someone. This was outrageous. I know he did not know me, and that he does not know my ethics, morals, and principles, and I know that people do nefarious things, but......he needs significantly more customer service skills training and should not be in any position of leadership until he learns how to speak to people. He literally from the first words spoken was talking over me, talking down to me, and talking to me like I was his child. I am a 60 year old grown man. This was despicable.

    Yes ! Resale - thrift_stores - Updated July 2026

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