Do not use this company. They tried to scam me, because I was a woman. NO TODAY SATAN. The tech…read morecame out and told me the computer board was bad. I told him there is a light that show it was working and the thermostat was working. I was able to turn the fan on and off. He was upset because I told him he was not making sense. The tech did not check the basic things. He went straight to the computer board. Once he left , I checked the condensation overflow. Well it was full, it needed to be cleaned and emptied. I dont know how he was going to pull off the scam, but he was trying to charge me 1300 to 1800 for an full condensation trap. Tech was also trying to charge me 1100 for a part that was available for 100 to 200 dollars. Women beware. I suggest googling your problem. Tic Tik saved me 1800 and I had them return my services fee.

HORRIBLE SERVICE! Scheduled an appointment from 3-6pm for a microwave repair. Called at 5:45 and…read morewas told he would be here. Three calls later to them at 8:45pm they advised he wasn't coming. I DO NOT recommend this company!!

Great customer service and knowledgeable staff! When I called, I let them know that it was urgent…read moreand would like my appliance to be fixed as soon as possible. She was able to get me an appointment the same day. The technician was very knowledgable. He explained what was wrong with my fridge and got it up and running quickly. Their estimate was very reasonable compared to other companies in the area. I will definitely call them next I have a problem with my appliances.

Just had Chris from appliance Care and Repair come out same-day for a refrigerator repair. Very…read moreknowledgeable, prompt, and reasonable. He was able to get the needed parts in minutes and had the fridge working in under an hour. Extremely happy customer.

Zen appliance is the epitome of high-quality repair service. Even though I have a home warranty and…read morethey always try to shove accord appliance down my throat, I always refuse it and always insist on using only Zen appliance as the company that would service any of my appliances. Top-notch professional service every time as well as guidance on how to care, prevent and otherwise overall health and condition of the unit. Aiden has always been our go to guy every single time. Whether you're paying out-of-pocket or whether you have insurance coverage, these are the people that you can trust. Take care of your things and repair things in a timely manner. Thank you I wish I could give more than five stars!

CONSUMERS BEWARE of these Zen Appliance Company. PLEASE read all the 1-2 Star Comments on YELP! I…read moreshould have read & research on YELP! Just trusted from my (AHS) insurance agent that this Zen Co is 5 Star. NOPE! Thats my opinion & others on YELP! These happened to us. It has been since December 2025 when I made my request for service. For Refrigerator/freezer and stove top/oven appliance. Our Insurance Agent gave us Zen Appliance Co phone number to contact for sooner appointment since the Holidays was getting close. Tried calling Zen Appliances can't be reach , just recording and text. And when they finally did made appointment via text. Made after the Holidays on Jan 2026. And they just text you day before they arrived. You have to make sure that day is clear. Four hour time frame. We made sure someone was home to wait for Zen Tech since waited for these LONG for an appointment. When Tech Aiden arrived only thing came out of his mouth was, BRAG about himself saying his the BEST Technician. All talked & No ACTION! He Open door refrigerator/freezer. Said Everything GOOD! And went open door oven look inside then close. Then he started pressing all the digital component on top of stove. Gotten worst when he was constantly pressing all the digital components, started buzzing sound and clock was working before,not anymore. He told us since after pressing the digital components and gotten WORSTS! Then he informed us he THINKS is Digital problem will order PARTS! Then he turn on oven told my husband to keep on for 30 minutes. House started smelling gas. What's wrong with this situation he left. He NEVER check the back of both LG Stove/Oven & Kitchen Aid Refrigerator/Freezer Appliances to see what was causing the problem. Since smell of gas around house my husband turn off oven for our safety. We open all the windows & doors to clear the gas smell. Aiden was so full of himself, always on his cell phone talking about another consumers appliance problem while here. Not even dealing with our appliances. He just constantly told us I will order parts. No Work Order Invoice given only his word. When delivered will let you know then left. So UNPROFESSIONAL Rude & worst he Lies . Then I found out after a couple weeks later end up being denied cause he reported was different from what he informed us & was supported by his Business Manager Laura who called our insurance gave EXCUSE "Rodents infestation", was a BIG Lie. Cause if that was true the Refrigerator/ freezer would be totally broken. But Aiden said it was GOOD! And our LG Stove/ Oven our problem was we used flicker to light Stove burner & oven was not staying hot enough to bake anything. But our digital components on top of stove was working find till he constantly kept on pressing till broke. But Zen EXCUSE to (AHS) was a lie to make sure we we're denied. If you EVER get these Zen Appliances make sure you used your cell phone video & record there action especially your conversation with there Tech. But if they do the RIGHT thing fix your Appliances then you can just delete afterwards. You won't have to deal with what happened to us over 5 months of dispute though our (AHS). Again if your under insurance coverage for your Appliances. You're insurance will believed the Company that they Referred you to, then you. Unless you dispute. You will END dealing with there Escalation Dept another name for (Supervisor or Higher). I end up getting George that sounded like AI Robot. No Compassion or patience to listen to my concern. He was just reading what Zen Co reported. And ignoring me. EPIC Fail for WORST Customer Service! I was so 'UPSET ", with AHS Escalation Dept. Till my husband encouraged me to call again.So I did on a different day & time was able to get someone who CARE enough to listen to my situations, who I felt understand what we were going though with Zen Appliance Co. This Escalation Supervisor just informed me before I can request a 2 nd opinion need to deal when Zen Co meaning Aiden Tech have to come back. Since she listen to my concern I respected this AHS Sup Agent. But I did informed her might get retaliated by Zen Co. Surely was Retaliated by Aiden & Laura. Finally gotten 2nd Opinion Appliances Co. This Techician from another company did more work to both LG & Kitchen Aid Appliances then Zen Co. They even gave us an Work Order Invoice for our LG & Kitchen Aid what parts will be ordered. I still did take video & photo like I suggested just incase. Just BEWARE Consumers for your protection video or tape conversation. So you have proof to home appliances insurance co. Maybe treated different without Home Appliances Insurance, cause paying out of pocket treated BETTER? Still just my suggestion. Would have given a Big ZERO Star. Needed to put 1 Star on "YELP", so able to put a review. Again just for your protection only. Consumers BEWARE:(

Our dryer has been slowly dying on us, but we were not ready to upgrade. We are moving out of this…read morehome soon and although an upgrade would increase the value of the home, the cost of installation and all of the trouble does not seem worth it. So we just wanted a basic repair so that our clothes would dry and linens would dry properly. It has been so frustrating how inconsistent the dryer has been. We have tried YouTube tutorials, and asking my uncle to take a look at it as well. It seems to get better, and the clothes would dry properly, but then the towels wouldn't. Finally we decided to call someone and were very pleased with the reasonable quote. They worked with our conflicting work schedules and came by, and dryer was fixed by the end of the day. Glad to see this headache is finally over. Would definitely recommend these guys to get the job done.

From the owner: "Providing service to people, not just machines." All Major…read moreBrands serviced also LG & Haier Factory Authorized service provider. Our services include repairing and maintaining your appliances in a quick and timely manner, with the utmost importance placed on providing the customer with an enjoyable experience. Because we are family owned and operated, our approach to business is about establishing relationships and building trust, so our clients have the peace of mind of a job well done. We are committed to excellence and doing an outstanding job for each and every client. We are committed to you! Our dedication to excellence and customer service resulted in being awarded outstanding quality. If you are having trouble with your refrigerator, washer or any other appliance let us help! Contact A Peck Washer & Dryer Repair Pro!

I do not recommend at all!…read more Long post Ok so I made a post about my refrigerator going out. Someone from O's appliances reached out to me, advised I needed a new refrigerator since the parts nd labor would be just as much. I purchased a refrigerator from them and been having issues since. I have been in contact via phone/ text but all he has done is say he'll send someone out t fix it. Which was a lie. It has gotten to the point nw my freezer isn't freezing. I've sent multiple text. Last one was today. But NO response. I don't have extra money to get this fixed. I'm really not trying to take it to small claims but damn. This is not how someone should do business. I'm trying to remain professional.

Very unprofessional. Charged me 120 to change coils and dryer. He didn't have zelle. So he agreed…read morethat I could zelle the money to an assistant he brought. Dryer ended up not working still. Otto kept saying he would come check it and never did. Stringed me along for 2 weeks. Then has the audacity to say he can't refund me because I never paid him. I paid the other guy and he longer works with him. Unfortunately I did not get a receipt from Otto. But I do have plenty of texts that confirm he provided the service, he brought the assistant, he agreed for me to zelle the money , and where he refuses to refund me