Europe Express has now refunded the money that we lost because of scheduling mistakes. I appreciate…read morethat they corrected the problem. Gordon

Small Group: Tour of Capri and Anacapri with Blue Grotto…read more"Capri's dramatic cliffs, luminous waters, and refined Mediterranean atmosphere make it one of Italy's most captivating island destinations. This full day experience reveals its natural beauty and cultural character, beginning with a scenic hydrofoil crossing that offers striking views of the Gulf of Naples" This is what was sold but fully undelivered. Our guide, NELLO was a complete maniac who was off his pills. Whoever let him out of his dungeon is awfully mad themselves. He is rude, antisemitic and anti-LGBTQ. He's an old man who needs replaced by someonewho actually wants to entertain paying customers.

Cara and Andrea were great planning and deferring our 35th anniversary (one year later due to…read moreCOVID19). We had a great time on our 36th anniversary, and everyplace they planned was great. We went to Orcas Island, San Juan/Friday Harbor, and Walla Walla. The B&B at Orcas was exceptional - Otters Pond. The owner, a CIA chef, had the best breakfasts ever and the view from the B&B was spectacular. The B&B at Friday Harbor, Tucker House was perfectly located, and again the breakfast was delivered to our room and delicious. Their COVID protocol was exceptional. Our Walla Walla stay was at The Finch, downtown and walking distancing to all the wine bars and restaurants. Cara set up all the day trips - E Bike, Tesla Wine Taste, and the best one was the Bike and Sunset dinner in San Juan (see photo). We biked to Lime Kiln Point State Park and were served wine and dinner while watching the sun set. It was awesome. Everything was planned in great detail. I loved having the Trip Plans APP set up for everyday activity with locations and phone numbers. Cara was always there, checked up on us a couple of time. WE LOVED IT! My first, but not last time using ABHT. We are looking forward to the next trip .... Gotta come up with one!

I chose to work with Anywhere But Here Travel on a recommendation. And I could not be happier with…read morehow our two week European trip turned out. Four cities in three countries - it was too big of a trip to plan myself. And I am SO HAPPY with all the work Monica put in and how it all turned out. Everything went smoothly and I would use them again to plan our next big trip.

Brandi does an amazing job taking care of her clients. She is always on top of everything for you…read moreto make sure your trip is flawless and you only need to focus on having a great time. She knows all the cruise tips and all the various cruise lines.

I work for an airline, so I have a feel for how the travel industry works, but there's a difference…read morebetween committing to a 10 hour flight versus an 11 day cruise. Brandi took the time to find out who I was traveling with (my partner and 84 year old mom) and guided me to what she felt was would be the best match for our interests. In fact, I just received an email from her that there was a price drop and we were going to have several hundreds of dollars removed from our outstanding balance. I would recommend calling and making an appointment so you know an agent is available and can find out what the best itinerary is for your interests. I'm very satisfied with the customer service I've received.

We used Bourke Travel to book a trip to Europe in February of 2020. We were right ahead of Covid…read more As we were leaving a country, things were shutting down. We ended up needing to come back a few days early because of the shut downs. The staff called us (after hours their time) and told us not to worry. They told us to get some sleep and they would let us know what our new itinerary was by morning, our time. Sure enough when we woke up, we had new plane tickets and even seat assignments. When we got to the airport, people were crying and freaking out because they could not get ahold of their airlines to change tickets and get back to America. We got to calmly sit and await our flight. We got home safely and easily and with no additional costs. We actually received refunds for days not spent in Europe. Kim and her staff were amazing and had we not had them, we would have been part of the group who were panicking in the airport. I would never use anyone else.

Absolutely the best travel service I have ever used. Kim has booked more than five international…read moretrips for our family and too many domestic flights to count. In the rare instances when something has gone awry, (Not through any fault of Bourke Travel), Kim and her staff have taken care of the problem quickly. They know how to tailor activities for our individual travel needs and always suggest something extra that we never would have thought about. They organize every trip to get the most bang for our buck (and time). I can't imagine booking international travel without them.

Everything. We have experienced each phase of Rick Steve's' work: his books:his tours, his store,…read morehis luggage,, his Monday night talks, his political position. One Saturday two months ago we were in his Edmonds store with my daughter, her husband and their two college age kids. We had maps out everywhere! Rick walked in and exclaimed "Wow, 3 generations of travelers. Great "

Do your own advance research before considering booking any travel or tour with Rick Steves'…read moreEurope. Once you do, you'll likely decide to look elsewhere. Hopefully this review helps others learn what we've painfully learned when dealing with the Rick Steves' tour team. Besides being objectively more expensive compared to our similar tours, unfortunately it's clear Rick Steves' Europe has lost touch with considering their customers' full travel and tour experience. My partner and I, along with two other couples, decided together to book Rick Steves' Scandinavia Tour. Unfortunately, about 60 days before the tour, one couple experienced an emergency medical event that necessitated them canceling their tour reservations. Rick Steves' 2026 cancelation policy, which we learned changes from year to year, states "Refundable Medical or Family Emergency ("Refundable Event"): A Refundable Event must first occur less than 60 days prior to your tour's start date or while on tour. It is RSE's sole discretion to determine if your situation is a Refundable Event." The key words here are "RSE's sole discretion". Before agreeing to grant our friends any refund, they put them through multiple iterations and questions, many private and somewhat personal. Finally, Rick Steves agreed to give them a 100% refund (less their $800 advance deposit). Let's just say Rick Steves' staff didn't show much sensitivity or caring before finally granting them their refund. My partner and my situation is far worse! "Less than 60 days prior" to our tour, my partner learned she needed an urgent medical procedure. At first, we were of the impression that we could still travel on the tour with our other remaining friends on this tour. Unfortunately, 18 days before the tour, we learned my partner's medical situation was far worse than we'd imagined and travel was out of the question - leaving our one remaining couple traveling alone. We'd were hit with a serious "Family Emergency", within 60 days prior to our tour's departure. Once they heard this news, together, we'd identified another couple to assume our place on this Rick Steves' tour. Initially, when I contacted Rick Steves, they said that might be possible for these friends to assume our tour space. A couple days later, Rick Steves' staff called and indicated our space had already been reallocated to their long-standing tour waitlist. Leaving the 1 of 3 remaining couples to travel on this tour alone. Despite Rick Steves' initially staff telling me our tour space was already reallocated, preventing our friend's friends going with them, again Rick Steves made it very difficult on us to receive any refund. Rick Steves' staff showed little to no sensitivity to our difficult medical situation and journey still ahead, or anyone's disappointments. Initially, Rick Steves' staff said simply a dated hospital discharge notice would suffice to secure a refund. Then No, they needed a physican's letter. I opted to visit Rick Steves' Edmond office to deliver this letter and to confirm a refund. Days later, based on their "sole discretion", Rick Steves staff decided to we'd had an emergency, but opted to refund only 50% of our tour expense (again, less our $800 deposit). In that email, despite what they'd indicated previously when we'd attempted to fill/transfer our tour space, they now made claims that they were not able to refill our space, and had incurred lost operating expenses, etc.... Knowing we'd object given the circumstances, assuming we'd simply accept it, Rick Steves' staff went to far to state "This decision is final". Upon questioning Rick Steves' decision and rationale, after waiting, I received an email from another associate with multiple conflicting claims and points - like now saying they couldn't transfer our tour space since one or more of the hotel room on the tour was already booked by another tour company. Hopefully this review helps others. FYI, the one remaining couple that took this tour alone, informed us they were less than impressed.

I cannot recommend Robert highly enough! He helped my entire family obtain Chinese visas, and his…read moreprofessionalism, patience, and kindness made an incredibly stressful process so much easier. While my husband and children's visas were relatively straightforward, I had lost my Chinese passport, which made my application extremely challenging. There were numerous questions and supplemental documents required, and the process felt overwhelming. Robert and his agent went above and beyond--they visited the Chinese Embassy in San Francisco multiple times to help submit my documents and guide me through every step. Thanks to their dedication, my visa was finally approved after a month, and I am so grateful for their support. Robert is truly passionate about helping his clients, extremely patient, and genuinely kind. I wholeheartedly recommend him to anyone needing assistance with Chinese visas.

The service was very attentive and friendly. I received my visa much faster than expected. Highly…read morereliable and trustworthy experience.